They took lunch at middle of evening and there was no lunch hours. We had to wait with no answer…read more There no hours information on site and online.

David and Fay are wonderful managers, very kind and compassionate, as is Laveena. They took…read moreexcellent care of my displaced family member, helping him with his storage units and payment. It is a very clean and safe place to store your belongings. We would highly recommend them!!!! The Cramer Family

My grandmother has been renting a storage here for years. About two or three weeks ago I came to…read morethe storage to grab something for my grandmother when I had witnessed something horrible, a man that works at this location was using racial slurs and arguing with a tenant. The tenant did have a bit of a mess , which all they needed to do was tell him to clean it up, but the manner that he was told in was racism and degrading. I got home and let my grandmother know about this and the very next day we gave our 30 day notice which we got harassed in the process my grandmother and I do not support racist people. I since further tried to contact a member of management, but I keep getting the runaround once they found out it was to make a complaint.

Used this storage facility for a year and had a great experience. Everyone in the office was very…read morefriendly and welcoming. Very clean and secure facility. Only stopped using them because we no longer had storage needs.

Have stored my stuff here for over 3 years and never had any problems. Staff has always been…read morefriendly. When doing research they were the cheapest price I could find and they were quick to get me set up with a unit. Same day service! Grounds are secure requiring a gate to be unlocked via a personal code to get in and get out which always gave me peace of mind. Highly recommend them!

This place is so clean and efficient, it runs like a machine!…read more Came in because it was the closest storage to the house I was moving out of and was in a time crunch. Turned out it was a really good decision. Robert at the front desk was super nice, knew all the answers to our questions and helped us get in and out of there super fast. Found exactly what I was looking for, for a good price and two months free! Highly recommend to anyone needing to store in Riverside.

Excellent customer service. Super clean and tidy location…read more Very helpful employees. No public restrooms on site.

One of the worst scams ever. I started renting because they had a deal and guess what, they raised…read morethe price by $40 right away after a few months. I went to talk to them and the person working there said that they are losing money by giving me the deal and now they are trying to make it back. Don't fall in this scam.

This storage rental facility is hidden really well by landscaping and you hardly recognize that…read moreit's there. The grounds are very well taken care of and based on other reviewers it appears that they are taking care of their customers.

This place is amazing!!!! I hit a very dark and rough patch in life and had roughly 24 hours to…read morestore all my items I own. When I arrived I was treated with kindness and quickly helped. Money was tight but they worked with me to take a payment over the phone from family out of state. When I needed a bigger unit because I had more items than I thought they helped me easily get a bigger unit that was close by so I didn't have to move everything far since I was mostly moving everything on my own. When a payment was made online and corporate messed up the lady's in the office made sure it was all taken care of quickly. Recently I needed to go into a smaller unit for financial reasons and that too was an easy transition and while I was moving things alone every so often the office staff came to check on me to see if I needed water or anything. Overall the customer service is beyond amazing, they do their best to keep the grounds clean and welcoming. As far as price it's a bit on the higher end but you do get a very nice clean location with fantastic customer service as well as security. I've heard and read reviews on the $11 upcharge well they do explain that it's for insurance and you have the option to not pay the $11 through them and get your own through your own liking. Only downside is yes the storages get dusty (this is a building design and corporate issue though) and some of the customers are extremely rude and disrespectful.

This place is so GROSS! I went to help a friend to move her storage, she had stuff and kept most…read moreher stuff in totes. All her totes had Big Rat droppings one had fresh rat pee that stunk soo bad! I was scared. I couldn't believe how much droppings there were. I went to front desk just to be told that it was my friend's fault for not reporting it, I was like wow, we are reporting it. The maintenance guy went to look what we were talking about, he's like ya there's a dead one I need to find can you smell it! I've been a little busy but I am calling the health department. This is unexceptable for any business. Had that been my stuff I would gave thrown a massive fit! DO NOT GO THERE!

I've been storing my stuff there for over 5 years with no issues, office staff is amazing, very…read morehelpful and friendly. Best prices in town with gate access 7 days a week. Highly recommended.

We were able to get a storage unit immediately. They have several sizes to pick from. Sara was very…read moreinformative and helpful. This is the sfirst cond time we have have used A Storage Place!

Manager, lied to the owner about the verbal agreement she made to me in regards to refunding me the…read moreprorated money I paid for the storage unit when I moved out. Therefore I was refused money they owed me. I went to pay my rental fees when I noticed an increased in the amount owed this was without any notice, I immediately called and spoke with the manager, I told the manager I would be vacating the unit, she informed me I had to give a 15 day notice, so I gave the manager my 15 day notice during our conversation. I asked if she would prorate the amount I paid $210 for the month, she said yes. I month went buy and no refund, so I called and spoke with the manager, at that time she lied about our conversation to the owner and I was refused my refund. I don't do business with un-honest business and the company does not value there customer buy keeping your money, even after agreeing to refund it.

Rubén is amazing , whenever you need anything he's there for you to help!…read more Very clean and organized ! I would truly recommend this place for anyone that needs a storage unit. 5 star !

Ginny was amazing. She provided great customer service and walked me through the units available…read moreright away. There was no wait time and the process took less than 10 mins.