What a wonderful experience I had with Jennifer and Aging with Safe Options. Jennifer listened to…read moreme when I told her about my mom and what I believed she would need in an assisted living place. The first place we visited had everything we discussed, and I was so impressed in her ability to find exactly what I had hoped for. I signed the lease that day. My mom moved in straight from rehab and has adjusted well. Jennifer was kind, patient, listened and helped me so much. Look no further for a company that will treat you and your loved ones with dignity, individually and professionally. Thanks again Jennifer for making a stressful and difficult situation so much easier than I had envisioned.

IT's a vulnerable time when you have to put a loved one into care. I couldn't have done it without…read moreJennifer. She knows everyplace, where there is availabilty and what she thinks will work for you. She takes the stress out of a diffficult and stressful time. She is caring, generous, professional and a pleasure to work with. We are so grateful to her. Karen M

Los Robles Acute Rehab Center recommended Access TLC. I would give them 10 Stars if I could. The…read morehome care I received from Scott, Chris, Heather and Robin was phenomenal. And the physical therapy program from Chris got me back to work in record time. Shout outs to the great office support: Natalie, Tatiana and Maria. The "TLC" is genuine. I am so grateful.

We recently contracted with Access TLC to provide home health care service for our Mom. We are…read morevery pleased with the care she is receiving. We originally reached out to Nurse Mary based on a recommendation from our local church. Ms. Jude came to our home and provided all of the inforamtion and answered our questions, completely. Ms. Falcon is our primary care giver and we could not be more pleased with her. She is professional, caring and loving towards our Mom. I have complete faith and trust in this lady, and she always provides with an updated care report and how everything is going. If you are looking for home health care needs or hospice services, please reach out to Access TLC and have a conversatioon with their team. again, I highly recommend the service of Ms. Jade and Ms. Falcon. Wishing you and your family all the best on your recovery journey forward.

3 no shows and doors left open and unlocked in first 3 weeks of service. Then harrassed and stalked…read moreby Riz, claiming la lack of notice for cancellation of service. I paid her in full for agreed upon service. She breached agreenent yet has nerve to stalk me. Do not use her. We needed help, and now we have her persisting in stalking us. What a nightmare!!! I WILL GET A RESTRAING ORDER SOON, IF SHE DOES NOT LEAVE US ALONE!

I've been using Preferred Care at Home Thousand Oaks since October 2024 for my father who lives in…read moreassisted living in Oxnard. After almost a year of ongoing services, this caregiver agency has been a lifeline for Dad and our immediate family. We have a set schedule for certain days of the week with a regular caregiver. If our regular caregiver is ever unavailable, Riz always has fill in caregivers available to maintain the scheduled shifts. She has been great at matching up the right caregiver to provide for Dad's needs. The caregivers provide a variety of services for Dad such as transportation to appointments, personal hygiene, housekeeping, companionship, fulfilling requests from the family, and collaborating with the assisted living staff. Furthermore, Riz was able to pull a caregiver last minute when Dad had an emergency. That definitely sits high on my list of praises and brought me peace of mind because I don't live in Ventura County. I know Dad is in good hands when I am not there and Preferred Care at Home is on the clock. I had to part ways with a different caregiver agency in the past before finding Riz and her team. I'm glad I made the switch because Preferred Care at Home has proven to be reliable, consistent, and professional. Our experience dealing with Riz and the caregivers of Preferred Care at Home has been very positive in maintaining quality of life for Dad.

Jessica Torres was amazing she walked us through finding the right memory care placement. She came…read moreand visited multiple locations with me, I was unaware of all the questions to ask, she was my advocate!! I didn't mention I was placed on a deadline by Mary Health of the Sick on Tuesday July 14th that I needed to find a place for mom by Thursday. Jessica stepped up and was amazing!!!!! Highly recommend their

We had a terrific experience using the great help and resources of this company. Jennahway did a…read moregreat job finding the perfect place for my mother-in-law. She was so helpful in the whole process and made all her f it go so smoothly. She is a delightful gal who goes out of her way to make the best transition possible for my mother-in-laws choices and desires in her new home. We highly recommend her services and help.

My old friend Jim stayed about four years at Bella Nova, and I can highly recommend this care…read morefacility. The place is always clean and welcoming, which made a significant difference in his comfort. Jim often praised the food, noting how delicious and satisfying it was. Maria, the owner, truly cares about the residents and went above and beyond to ensure Jim stayed healthy and happy. Thank you, Bella Nova, for the excellent care!

Bella Nova Villa II, On behalf of my entire family, I want…read moreto extend our heartfelt thanks to Maria and the amazing team at Bella Nova Villa II, for the exceptional care you provided for our mom for the past 3 year during her time with you. When we entrusted her into your care, we hoped she would be in a place where she would feel safe, loved, and well cared for and you all went beyond our expectations. Caring for someone with dementia requires patience, compassion, and understanding, and you all demonstrated these qualities every single day. You treated our mom not just as a resident, but as part of your own family. The warmth, respect, and dignity you gave her made a world of difference, and it provided us with comfort knowing she was in such loving hands. We will never forget the kindness and attention you gave our mom dignity, respect, and love, and for that, we are eternally thankful. You made her final years as peaceful and beautiful. Love, Conne

I'm writing this review after the passing of my parent, who was a patient of Buena Vista…read more Throughout my family's experience with Buena Vista Home Health, we experienced glaring failures that I feel responsible to warn other families and patients about. The care that my parent received (and didn't receive) fell short of the prompt, coordinated, and compassionate standard that Buena Vista claims. Here are the issues that deeply upset my family: 1. ***Schedule changes and communication failures*** My parent was admitted to hospice with terminal cancer on a Thursday. We needed help with medications, at-home care, and so much more guidance. Our hospice nurse Deneshia rescheduled her initial visit TWICE so that my parent wasn't seen until Monday. For a patient at the end of life, every delayed visit is time that cannot be recovered. Repeated rescheduling of an initial hospice assessment is unacceptable and reflects a breakdown in staffing, prioritization, or accountability. When Deneshia came to deliver medical supplies, she framed the visit as if she were "doing us a favor," noting that she was "only supposed to come once a week." In reality, that visit was to deliver supplies that we should have received at admission. Presenting the correction of Buena Vista's own delay as a favor to our family was inappropriate and added to our sense that my parent's care was not being prioritized. 2. ***Medication delays and errors*** Prescribed medications were delayed or entered incorrectly, and critically, my parent's Ativan was not delivered until the night before they passed. For a hospice patient, timely access to comfort medications is not a convenience; it is the core of the service provided by hospice. Buena Vista Home Health was not proactive in coordinating with my parent's physicians and pharmacy to ensure medications were in the home where they were needed. This delay caused avoidable distress at the most vulnerable point in my parent's life, and it should have never happened under hospice supervision. 3. ***Missing standard supplies at admission*** When the admitting nurse Brian completed the assessment visit, he noted that the initial care bag contained only bare materials. Standard supplies that should have been provided at the outset but were missing until the following week included: -Shampoo and body wash -Cleaning supplies -Foam dressings -Calazime -Urinals My family and I got so frustrated waiting for these supplies that we ordered them ourselves online. The absence of foam dressings and Calazime was especially concerning given the risk of pressure injuries in a bed-bound patient. These are baseline items that a well-run hospice program should have delivered on day one, not days into service. 4. ***Shifting clinical responsibilities to my family*** Our hospice nurse Deneshia shifted responsibility onto me, rather than taking it on herself. The only time she ever physically touched my parent was during her introduction and to take vitals. She never demonstrated how to perform any aspect of my parent's care. Deneshia repeatedly referred to our family as the "primary nurses" and to herself as "secondary." I find this framing troubling. If the family is expected to serve as the primary caregivers, then the hospice nurse's role in supporting, teaching, and demonstrating care becomes even more essential--not less. I happen to be a nurse, but the standard of hospice care cannot depend on whether a family has a trained healthcare worker in it. Had I not been present, I am left to wonder what care my parent would have actually received. I asked Deneshia to provide a list of my parent's medications and how specifically to administer them. I never received a medication list or instructions. I am shocked that Deneshia tried to explain the mechanism of COPD to me when my parent did not have COPD. Any education that a hospice nurse provides should be specific and relevant to the patient in front of them, not generic information that does not apply to their patient's care. Between this, the lack of hands-on care, and the absence of any real teaching, I'm left questioning what purpose the hospice nurse served at all. 5. ***Responsiveness at the time my parent's passing*** On the morning of my parent's passing, I found my parent pulseless and not breathing. My family called Deneshia three times without any answer. When Deneshia finally returned the call, her tone conveyed that our calls were an inconvenience to her. Her tone only shifted when we informed her that my parent had passed. After I informed Buena Vista of these failures, their response was to offer their apologies and to let my family know that they would incorporate our grievances into their clinical education. I share these experiences because I don't want another family to endure what mine did.

Kind, caring and experienced. Very responsive. They were so instrumental in supporting my mom and…read moreI. Thank you so much Buena Vista!

Went to visit granny. She was lookin' spry and happy. She said the activities were "da bomb"…read more Glad she's enjoying herself. Another plus was that the paperwork was clear and easy to understand. Someone was blowing up the bathroom, but the staff got on top of that $#!t real quick. thanks Aegis!

They let go of all there workers and are always struggling ... they don't pay enough ... they get…read moremad if you ask for a day just cause they are low staff Thts the reason they shouldn't just be letting go off people also the manager John I heard many things of him my girlfriend works there and she doesn't feel welcome she says they are racist

My mom has been living at Brookhaven Assisted Living for 11 months now, and we couldn't be happier…read more Everything has been wonderful, and it's truly a place we can recommend with confidence to other families. If you're looking for a quality home for your parents or loved ones, this is the place. Gigi and her son are truly the rock of this community. The way they care for residents and treat families makes you feel like you're part of their own family. It's just amazing to see the love, kindness, and dedication they

We are incredibly grateful for the exceptional care my Mother received at Brookhaven. The home is…read moreclean, secure, and offers a peaceful environment. Gigi, Sam, Aman and her staff go above and beyond to make everyone feel comfortable and taken care of! The staff is professional, compassionate, and truly attentive to every individual resident's needs. The caregivers provide personalized, round-the-clock attention that you simply cannot get in a larger facility. We are so grateful that we had our Mother here with full support, love and care!