Shawn and his team are the only ones we trust for our home AC systems! They respond at a timely…read moremanner, efficient, productive and have fair prices. Another huge bonus is that they respect your space and never leave a mess - which is often a problem when a worker is called into our home. We're very satisfied with Shawn's company. Thank you for installing AC units for our rooms!

A few days ago, we experienced a power outage, and my air conditioner stopped blowing air. After…read morereading several reviews, I decided to have this company come and check my unit. I was informed that the diagnostic fee would be $89, which would be credited toward any necessary repairs or services. Devin came out to assess the situation. He discovered that a fuse was burned and replaced it. He also checked the AC capacitor and noted that it should be within 5% of 12.5 volts, but it was slightly lower, so he recommended replacing it. He quoted me $169 for the service and the capacitor. While checking the unit, he mentioned that another capacitor on the roof also needed to be replaced, quoting $285 for that part. Additionally, he clarified that the $169 service fee did not include the cost of the indoor capacitor, which would be an extra $165. I found this pricing quite unusual and expressed my concern, to which he replied that these parts are generally expensive. The total came to $589, but Devin said he provided a discount, bringing it down to $500. I asked him to leave the old capacitors for me to inspect. After doing some research online, I found that one capacitor was priced under $20 and the other slightly above that amount. I have included pictures for your reference. Essentially, the initial issue was a burnt fuse, and the two capacitors were replaced because they were old and potentially damaging to the unit in the future. However, the pricing for these parts feels dishonest. I had read many positive reviews about this company, particularly praising Shawn's honesty, so I am left feeling disappointed. It's disheartening to think that in our community, some may take advantage of others simply because they can. I believe we should treat each other with respect and integrity, especially when it comes to services we provide and receive. Unfortunately, my experience here has led me to feel that my trust was misplaced. I would not recommend this company; integrity is not something you can sell. AC unit is working all right as it did before.

Robert was great! I would recommend Honorable Air to everyone. I had quotes from three other air…read morecondition installers and got really high quotes. Honorable Air was the best.

Our Air Conditioner unit went out. Our thermostat seemed to be working fine, the outsoor unit was…read morefune and no fuses were tripped, and the Zonefirst splitter seemed to receiving the command fine. It was a confusing situation. We called a first expert, who told us there was an issue with our Carrier system, and since he's not familiar with this particular thermostat, he couldn't help us. We then called Honorable Air. We called and described the issue, letting the recipient know we needed someone familiar with Carrier systems, and gave them the make/model of our system. They informed us that someone would come out and help us on Monday between 9-12 AM. Jeremy came and helped us out. It turned out to be a condenser pan filled with water. He helped us drain the water and troubleshoot the source, and it only cost us $230 for an hour if time and some minimal labor. Very satisfied with his help!

I was having a heater issue. My heater would come on when it wanted to. But of course it wouldn't…read morework during the cold nights. Thanks to yelp, I found Thomson Hvac The tech and I thought it should be a simple fix. He inspected my entire system, diagnosed the problem, and quoted the job. We moved forward with the fix, and it worked fine, and then it didn't. After a few more visits, and some more parts and tinkering, it finally started working properly. Although it was a strange and difficult situation, they stuck to it until the problem was resolved. The techs Danny and Mark went above and beyond to make sure everything was good. Another thing to add, the way the company communicated back and forth with me was great. They answered every call and every text. Most of the time I spoke with Stacey and she was great. If you're looking for an honest and professional company, this is it.

My mother recently engaged a service provider for routine maintenance on her air conditioning unit,…read morewhich included the installation of a new Honeywell thermostat. Subsequent to this service, she has reported that the air conditioning is not effectively cooling the premises, with only the fan operating. I advised her to adjust the thermostat to a lower setting. Given her advanced age of 90, her discomfort with the warm air became increasingly pronounced. Today, in collaboration with my brother-in-law, we investigated the issue. We observed that while the unit appeared to be functioning, it was not producing cool air, despite the outdoor fan operating correctly. During our investigation, we contacted the service provider, Thomson. A representative stated that only the thermostat had been replaced and that a service technician could be dispatched for a fee of $159, suggesting a potential wiring issue. Upon reviewing the Honeywell thermostat instructions and wiring diagram, we identified that the thermostat had been incorrectly wired to the "W" terminal. After rectifying this wiring error, the air conditioning unit resumed normal operation, producing cool air. I subsequently contacted Thomson for clarification regarding the initial service. Their response repeatedly referenced a previous replacement 14 months prior. While their online reviews are predominantly five-star, our experience suggests a lack of professionalism. This incident raises concerns about the necessity of recommended services and the quality of workmanship, potentially indicating errors or intentional oversights during the initial installation.

On time and efficient. Communicated well. Pricing was reasonable as well. I would use them again.read more

Informative, timely, communicative, flexible and a professionally executed job is how I would…read morecharacterize my experience with Trifecta. I was managing a full remodel of my parent's house and was referred to Trifecta by my cousin. After a thorough consultation and job walk with Sean and John, we had them install some new ducts for the new open floor plan in the kitchen and living room area as well as a new heat pump system. They were helpful with where to locate the new ducts for optimum flow and my parents were happy that they presented an option of the heat pump instead of just a standard furnace. The team showed up on time, worked hard and cleaned up after themselves each day. No smoking, swearing, or foolishness- they just got down to business! John's regular updates via text, photos, and calls kept me well-informed. Trifecta was accommodating with our requests and worked around the contractor's schedule when needed. The finished product exceeded expectations, and I wholeheartedly recommend their services!

We had our outdated ductwork replaced by 1st Choice in 2024, and the experience has been…read moreconsistently great ever since. Every team member we've interacted with has been kind, professional, and genuinely respectful. Beyond simply being the company we liked most, their quote was also very competitive. In the two years since the installation, we've needed a few airflow adjustments, and each time the process has been easy-scheduling is smooth, and the work is handled efficiently and without any hassle. It's refreshing that their crew is alway, literally always, happy to answer questions, explain things, etc.

Once again they came to the rescue last week I had a quote from a company that will remain nameless…read morethey did a check of the condenser and cooling coil and gave me a price of just under 17000 to replace the unit I contacted 1st choice who I have dealt with before they came out and did a through inspection of all equipment and decided everything was working fine he added some coolant and stop leak for a total of 625.00 a final thought is if you have AC problems don't call anyone but them

I cannot say enough good things about this company! We were having issues with mold in our mini…read moresplits and wanted to get them removed and central air installed. From start to finish everything was seamless. Charlie the owner came up with a detailed and customized plan for us and made sure we were getting what was best for our house. Once we decided to move forward Jeff and Derek completed the installation in 3 days. Both Jeff and Derek were such a pleasure to have working at the house. They were friendly, knowledgeable, efficient, skilled, and so respectful, always wearing foot covers, putting floor coverings down, answering questions etc. We are so happy we chose to work with this company and look forward to using our air this summer and benefiting from the full house air filter they installed. Thanks Big Wave!

Big Wave is an honest company you can trust. Jeff, Mark, and Jake were all awesome in servicing our…read moreunit and making some adjustments to our system to significantly improve airflow. There are so many bad companies out there, this is one that you can trust for a change. Honest answers, fair estimates, and they do great work and leave your home very clean.

After years of dealing with my main line clogging and clearing it myself with my 75 foot snake, I…read moredecided to address the situation head on. After talking to a couple of plumbers that we use in the Custom Homebuilding company I work for and making no progress, I remembered Crandall's and decided to give them a call. Since it wasn't an emergency, I scheduled the appt for a Monday morning. After explaining the situation, I was told the team would be out with a snake and camera equipment. Hector worked diligently to diagnose the problem. They were able to get a great understanding and explained the issue and repair, and provide a quote within minutes, which due to how well it was explained and showing me the video images, I quickly approved. They said they would start the next day. After asking if I had any other issues, I had them change out a cartridge in one of my showers that was stuck due to non-use. Day two was excavation and discovery, and even with all the complications, Hector calmly explained that he anticipated most of it and even with a couple of related issues, he said he could handle it all. Work included jackhammering a footing and removing a large tree root, that were crushing my main line, installing a two way clean-out, replacing the damaged section and hydro-jetting my entire mainline. All major work was done in one day, but they did have to come back on Wednesday to back fill and cap off the clean-outs. When they were done the area was just as nice as it was before the work. We discussed the ongoing maintenance to assure it doesn't get to this point again, and after 10+ years of being on my mind, I finally feel good with the plumbing issues with my home. Service of this kind is worth every dollar. Thanks to Hector, Edgar and the support team at Crandall's. They will be my first and last call from here on out.

Crandall Plumbing saved us, again! Over the years, I have used Crandall Plumbing for every project…read moreand repair. From small fixes to larger repairs they have always been the first call I make. They respond quickly, are professional, repair with precision, and always clean up before leaving. Crandall Plumbing's services are an excellent value and hold themselves to the highest standards. There is no other choice when you want the job done right.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

We had the pleasure of meeting Nick. He was very polite and prompt. He's also honest. Fair prices.read more

I had the best experience with Pacific Water Heater Company. I needed a new water heater and they…read morewere able to come out the same day. Their prices are highly competitive and Dave was so kind and so accommodating. Nick, who installed my water heater, was also a pleasure to work with. I would highly recommend them!

After turning on my heater for the first time in a while, my smoke alarm went off and I smelled…read moresmoke, which was understandably concerning. I called JW Mitchell and they were able to come out within a few hours, which I really appreciated. The technician was calm, thorough, and reassuring. He tested the system and confirmed that everything was functioning properly. He explained that some smell can be normal when a heater hasn't been used for a while, which immediately put me at ease. Before leaving, he did notice a very slight smell coming from the fan, but it was nowhere near what I experienced initially. He explained what to watch for going forward, so I'd know if it ever needed attention, which I really appreciated. He also changed my filter, was genuinely friendly, and even gave my dog treats -- a small but thoughtful touch. Based on this experience, I would highly recommend this JW Mitchell. Responsive, professional, and genuinely helpful.

My tune up was great. Brian showed up on time and let me know what he was doing throughout his…read moreservice.