I was having a heater issue. My heater would come on when it wanted to. But of course it wouldn't work during the cold nights. Thanks to yelp, I found Thomson Hvac The tech and I thought it should be a simple fix. He inspected my entire system, diagnosed the problem, and quoted the job. We moved forward with the fix, and it worked fine, and then it didn't. After a few more visits, and some more parts and tinkering, it finally started working properly. Although it was a strange and difficult situation, they stuck to it until the problem was resolved. The techs Danny and Mark went above and beyond to make sure everything was good. Another thing to add, the way the company communicated back and forth with me was great. They answered every call and every text. Most of the time I spoke with Stacey and she was great. If you're looking for an honest and professional company, this is it. read more

My mother recently engaged a service provider for routine maintenance on her air conditioning unit, which included the installation of a new Honeywell thermostat. Subsequent to this service, she has reported that the air conditioning is not effectively cooling the premises, with only the fan operating. I advised her to adjust the thermostat to a lower setting. Given her advanced age of 90, her discomfort with the warm air became increasingly pronounced. Today, in collaboration with my brother-in-law, we investigated the issue. We observed that while the unit appeared to be functioning, it was not producing cool air, despite the outdoor fan operating correctly. During our investigation, we contacted the service provider, Thomson. A representative stated that only the thermostat had been replaced and that a service technician could be dispatched for a fee of $159, suggesting a potential wiring issue. Upon reviewing the Honeywell thermostat instructions and wiring diagram, we identified that the thermostat had been incorrectly wired to the "W" terminal. After rectifying this wiring error, the air conditioning unit resumed normal operation, producing cool air. I subsequently contacted Thomson for clarification regarding the initial service. Their response repeatedly referenced a previous replacement 14 months prior. While their online reviews are predominantly five-star, our experience suggests a lack of professionalism. This incident raises concerns about the necessity of recommended services and the quality of workmanship, potentially indicating errors or intentional oversights during the initial installation. read more

After checking estimates and the offers of several companies, I settled on Thompson to do a complete replacement of our HVAC system, including new ductwork and management of inspections and permits. The price was very competitive and the communication with the office was easy. On the day the work started, the crew arrived on time and started the demo of the previous system. I knew in advance that I would have the air handler installed in the attic to reduce noise in the living area. If your situation permits this option, definitely go for it! You'll be surprised how nice it is not even knowing that the HVAC is operating other than the airflow you sense from the registers. We opted for a heat exchanger, and I was very surprised that it occupies about 1/3 of the area the previous system's compressor did. You literally have to look at the fan spinning to know if it's on or not, it's so quiet. After three days, the work was finished and the guys left no evidence they'd even been there. We love our new HVAC system and highly recommend Thomson Air Conditioning. read more

Excellent service as always! Daniel was on time, patient, and very informative of the AC issue and his work. I will always call Thomson AC first....first class business read more

Thomson Air Conditioning - Old unit that needed to be replaced. - Heating & Air Conditioning/HVAC Near Me - Huntington Beach, California

This is a review for their drivers only. Illegally driving across the right lane medians on the 55 North this afternoon so that he can cut ahead of everyone else waiting patiently. If a guy is going to drive illegally and risk crashing into people trying to merge on the freeway do you really think he cares about doing the job right at your house or business and not "cutting corners "? read more

Thompson has consistently had the best customer thanks to Connie and her amazing communication skills. All of the technicians are very knowledgeable & qualified in their abilities to either fix or replace the heating/cooling systems. Beyond being knowledgeable they are all very respectable when they are in your home as well as kind and are so good at explaining what it is they are doing and why. I would hands-down recommend Thompson to anyone whether you are just looking to do a yearly check up on your system or if you're looking to fix or even replace your system. 10/10 in replacing my heating/air-conditioning system in my condo. They had to get up on the roof and remove the old unit and replace it as well as the interior unit. They were very careful to not make a mess & to clean up their space and they left it exactly as they found it. I was so impressed with how quickly things were taken care of. They also take care of working with your HOA (if needed) and the city permits & scheduling inspections. And now every day, I thank them as I'm sitting in my nice cool condo as the weather is heating up outside Thank you, Thompson and everyone from the office to the technicians. You are all amazing!! 5 stars!! read more

Thomson Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Huntington Beach, California

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1st visit was in March for no cooling from the unit. Told the first tech the approximate date it was installed and the potential AC issue explained to me on install, which was that a larger line coming from the exterior unit connecting to a smaller line running through the house and back out to a larger line for the furnace/coils inside (forgive my laymen's terms) could hamper cooling and mess with the life of the unit. I was given a confused look but told he didn't think that was the issue. -Unable to find a cause for no cooling aside from low coolant but the cause undetermined. Upsold me to a chemical that can help in finding leaks and seal small leaks that could be added in with the coolant. Added. Did not fix it... bye $585 2nd visit at the end of May. New tech came, I told him the same thing I told the first guy, got the same confused look and initially told that wouldn't be the problem. Found a leak (partial success not a total waste of $) and also determined the line running through the house was not right and they would have to run a new one. He had a plan on how to run the new one but would need to be done with their installers. 3rd visit at the start of June. I guess the 1st tech/2nd tech are installers too because they both showed up. Plan to run the new copper did not work. 4-5 hours and $1900 later they did what amounted to no installing, welded the one leak, put more coolant in and got more air blowing by rewiring. But it was cooling!!! Success! Success until June 22nd, THREE WEEKS LATER. Seeing condensation at the furnace where I shouldn't, which I assume is a new leak because the weld did not hold. I think of all things that makes me FURIOUS is that the section where the coils are isn't sealed at all. Half of it is held together by tape which is loose from the pressure, multiple gaps with air blowing everywhere in the closet which I assume ruins air pressure through the house and NO cooling again. Could the loose tape have been from the prior person? Absolutely. Shouldn't the people tasked with finding and fixing ALL ISSUES that inhibit proper function of my unit and taking my money address those issues? Absolutely. read more

Our realtor had Thompsons' Company on their vendor's recommendation list when we had first purchased our home. We had gone through a few in-home walk throughs with various companies but when we got to speak to Matt it was a breath of fresh air. We didn't feel coaxed, or pushed- he went through all the details of the job and let us sit on it for a while before we came up with a decision. Straight and thorough estimate, with a very flexible schedule for us to work around to let the install come. We had 2 technicians come to our home to install today, and though the job ran longer than they anticipated, they worked tirelessly to get our system up and running. Happy to say our AC and Furnance are completely replaced, and we LOVE our new nest! Took advantage of their flexible interest free rate and they're well worth the money. Can't recommend this company enough. read more

Thompson Heating & Air Conditioning came out today for the annual cleaning and servicing of our unit. They are complete professionals. Larry Orozco and his apprentice were extremely polite, efficient and knowledgeable. We always have a great experience with Thompson! The prices are reasonable. read more

Great communication by the company and the service rep.Bronson. He was very detailed and provided explanation of his services. Definitely would continue using. Javier read more

I had a fantastic experience with Thomson Air. I needed a repair on my system, because it was turning on and off during literally the hottest week of the year. We inherited our system from the last homeowner, so we really had no idea what the issue was or how to go about fixing it. I had 2 other companies try to check out the problem, and 1 tried to re-do my whole HVAC system for 15k, and another never arrived when I scheduled an appt. Thomson felt like our last hope, and the technician Tom showed up, found the problem immediately, and fixed the issue in less than 15 minutes. It was just a simple clogged pipe that he needed to clean out. He also gave me a quick lesson as to how to prevent the issue in the future. It's hard to find honest people who want to actually fix a problem vs sell you something you didn't ask for. I'm happy I came across them, and the issue has finally been resolved! read more

Thomson Air Conditioning - He left the pipe to show how much gunk came out of the system. - Heating & Air Conditioning/HVAC Near Me - Huntington Beach, California

We have a new HVAC system and ductwork installed last week by Thomson Air Conditioning. Our experience was excellent from start to finish. The entire team was professional, punctual, and easy to work with. A special shoutout to Sage, Dominic, and Albert for doing an outstanding job installing our new HVAC system. A shoutout too to Tim and Matt to who came to our house to check our old system and gave us a quote that was lower compared to the other companies I called to check on our system. Tim was knowledgeable, courteous, and took the time to answer all of my questions. The installation was completed efficiently, the workmanship was top-notch, and everything was left clean when the job was done. My family was very happy with the result and highly recommend Thomson AC to anyone looking for reliable HVAC service. Thank you for a great experience! read more

Called but "AI" answered. After 3 days of going back and forth they told me they did not service my AC. But they had been out a few months earlier. And I paid a service fee of 90.00 ‍‍‍ Do better. read more

Now, full disclosure, been using thomson for 3 years now and I have to say, the people are great. Professional and polite. They are pricey but I was ok with that because they've been doing a good job and I was happy with their level of services. I have introduced this company to 3 of my friends and family. I will be sharing this review with them as well. That being said, I recently purchased a new home and despite the company my agent recommended, I decided to hire thomson to do a close inspection on the hvac system. WHAT A BIG MISTAKE. I made the inspection a week out and since we had to coordinate with the seller, I called 3 times throughout the week to confirm the time, EMPHASIZED that I was purchasing a new home and that this inspection was crucial to me. I also emphasize that thomson had to make it during the time frame as the seller was going to be leaving the house. I trusted them because they've been on time every other appointment. Needless to say, they were late. On top of that, they sent a newly trained employee for inspection. Now, I do not believe just because you're new, doesn't mean you're not qualified but that being said, I specifically requested someone more experienced. Regardless of what I said, there they were, the new employee to quote me for what is a huge purchase. Oh and due to the late arrival, the seller, of course, came back home. Embarrassing and unprofessional. Once the inspection was completed, there were some confusions around the quotation. I spoke to the technician twice and then the service manager once who all confirmed that the quotation was THE ONLY thing I needed. So the quotation was submitted for negotiation. Now, the house has been closed, done deal, I hired thomson to come perform all the services that was quoted and I found out on the day of the service that my duct work is falling apart. They initially insisted that the duct work happened to start falling apart after the inspection in which I had to go back to the original inspection report and found all the pictures. Then they said they were going to be providing a "competitive quote" where they literally quoted me more than double of what my "final quotation". Then to add the cherry on top, they were going to give me $500 off for my "inconvenience". This is all going to be costing me out of pocket now but do they care? Nope. Because Im just one customer and what was important to me was not important to them. They just provide a service and they do not own up to their mistakes. I found someone to fix everything for half the price by another company in half a day. Don't waste your money, go with someone else. read more

Thomson Air Conditioning - How they missed the bright blue painters tape the first time, we will never know. - Heating & Air Conditioning/HVAC Near Me - Huntington Beach, California

Had a new split AC put in, and technicians Fico and Jacob came right on time and did a great thorough job. Works well and much needed. Happy so far they will bone in 6 mo. To check the filter and change keep the check on the condenser. read more

Reasonable pricing, quick installation of Heat Pump unit, and good follow up maintenance.

We had a great experience with Thomson AC. Brandon came out to do the estimate and gave us a very thorough quote that showed how thorough and knowledgeable they were. Flexible alternatives for payment, and not at all pushy or steering us toward more expensive options. The price was very reasonable overall. When it came time to do the actual install, James and Fayco were the main two installers and worked in parallel on the inside and outside portions. They laid our protective tarps to reduce the mess and protect the floors. They kept us updated as they were progressing and gave us a run through after showing us what to look out for. We were fortunate that their office/shop was close to our home as whoever a part didn't fit or they needed extra hardware, they put a call in and 10 minutes later another Thomson AC employee came by with the part that was needed. They tested the system for us, made sure it met specs, and were very efficient in doing the work. They stated a bit before 8am and finished about 3:30pm or so. This was for a Bosch heat pump and ADP air handler. The work is nearly done and everything very professional looking. This was our second time using them. Both great experiences! read more

Thomson Air Conditioning - ADP air handler - Heating & Air Conditioning/HVAC Near Me - Huntington Beach, California

I had a broken switch in my furnace that needed to be fixed for home warranty. The insurance contractor they sent out was horrible and condescending that I didnt want to work with them. So I had come to Yelp to find someone to help with our problem. Sent out a a bunch of requests but thankfully found Thomson AC. Josh was so fast to respond to me and super polite and patient with understanding my issue to truly help resolve my problem. He was also very transparent with me that they have a $90 inspect fee but if you do proceed with them, the $90 goes towards the repair cost. They were able to schedule me within the week and fixed my issue day they came out to inspect. Tom was super courteous and knowledgeable when he stopped by. He explained the issue I had and also warned me of a more dangerous issue I should be aware of. I asked him how much the repair would cost and having both done ended up being cheaper than the original quoted estimate! It was an easy decision to get both done. Tom was very fast to pick up the parts and resolve the broken switch and the other issue. The job was easily completed within 2-3 hours. I would definitely reach back out to Thomson AC if I have any other issues in the future with HVAC/furnace. They did a superb job for me and I hope for the folks reading this review, it helps you with going with them. Seems reasonable with how many reviews and highly rated they are. Can't go wrong with them! read more

Thomson Air Conditioning - Fixed the safety switch and gas pipe - Heating & Air Conditioning/HVAC Near Me - Huntington Beach, California

We recently had a brownout that ended up causing some issues with my AC unit, Ethan made a visit this week and was able to efficiently and quickly correct the issue. I also normally use Thompson to service my HVAC unit once a year. I can't recommend them enough. read more

The original technician gave us a thorough understanding of what had failed in our old AC compressor and worked with us to find an affordable solution. Then the team that came out to do the new install worked quickly on one of the hottest days of the week to get it up and running ASAP. Everyone from techs to office were super professional, very helpful and friendly. I definitely recommend Thomson's for all of your HVAC needs! read more

Great service and value! I needed my condenser temporary disconnected for construction, so I had my condenser disconnected and reconnected. The disconnection was complicated due to the location the unit but they provided a cost-effective solution that competitors could not provide at a reasonable price. Tim was very accommodating and patient with all my questions and requests, and he worked with me to find solutions. Everyone I interacted with was professional. I would definitely recommend Thomson AC! read more

Had a issue with our H-Vac coming on even when thermostat was off. Several companies came out and wanted to have us swap out the entire unit but something just didn't seem right for what the issue was. The last company that we called was Thomson, and they took the time to fully troubleshoot the issue and noticed crossed wires from a previous problem "fix" causing the issue. They saved us 3-7k that was not needed to be spent at all. We will definitely be using them again for any H-Vac issues we may have in the future. read more

I met Tim and Josh through a referral and they are my HVAC go to guys. Tim and I had a long talk about running a mini split in one of my units as opposed to a full AC/Heat to help keep costs down and isolate each room. He is super friendly, knowledgeable, and informative. I will be reaching out in the future for an installation and maintenance. These are stand up guys with service techs that will help you through the entire process. If you are thinking about it, definitely get a quote and get it started. read more

Tim and Josh are the best! Thomson AC delivered fast, honest, and thorough service. They took the time to walk us through the process and made sure everything was done right. It's hard to find trustworthy HVAC companies these days -- but these guys are the real deal. Highly recommend them! read more

I had two different companies come out to check on why my mini split wasn't heating or cooling. One told me it was low on refrigerant, but they didn't have R32 refrigerant available, and the other said that I had enough refrigerant, but the system was broken, and I would have to buy a whole new system. I called back the first company, and they referred me to Thomson AC. They came out the soonest available, which took a week, but that was ok as the weather wasn't too hot. He came on time and found the issue right away. There was a slow leak on one of the fittings. He checked all the other fittings and tightened the one that was leaking. He recharged the unit as it was empty. He even zip-tied the insulation around some of the line. He went above and beyond and was done within an hour. Great person, great technician, great service. Thank you! read more

A+ 5 Stars. Glenn & Nathan are super technicians. They were able to locate a pinhole leak and repair it. In addition to being competent & professional, they are also polite. Excellent customer service & communication from Thompson Air Conditioning and so happy we were able to get it fixed at a reasonable cost. Thank you so much. Highly recommend. read more

Thomson Air Conditioning was amazing in helping to repair our heating/ air conditioning system. Josh dispatched a service technician immediately. Bronson was very professional. He assessed the problem and worked with his team to obtain the appropriate parts to repair our system. We can't thank Thomson Air Conditioning enough for their outstanding service and extremely reasonable rates. We will definitely use them again for repairs and regular maintenance of our heating and air conditioning system. Thank you! read more

Thomson Air Conditioning has been our trusted service provider since 2016. Their team has consistently demonstrated reliability, expertise, and courtesy. Just yesterday, George and Zachary completed our quarterly maintenance with efficiency and professionalism. They provided a detailed video report of our HVAC system and even noted some roof and gutter issues that needed attention. Thomson's service continually exceeds expectations, and I confidently recommend them for all your HVAC needs. read more

Just wanted to add an update here. About a year ago, I purchased a new AC unit from Thomson. Over the weekend, my AC stopped working. Called them on Monday morning, and Mike came by later in the afternoon (same day). He figured out that my primary drain line was blocked and the secondary drain line did something to the "float" thingamajig. Within an hour, he had my AC back on and running. It's one thing to have great service when you're a new customer buying something, but wanted to call out the continued great service I received from Thomson AC. I was sorta stressing that the warranty might only be for a year (right now is barely outside a year), but I learned that the labor warranty is actually for 5 YEARS and parts is for 10 or 12 (can't remember exactly, but it was a long ass time). Thank you Mike and Thomson AC!!! Love working with honest, reputable, local businesses and enjoying my cold AC! read more

Easy to work with. Friendly, fast, and professional. It was a positive experience and would recommend them to a friend.

In looking for a new unit it is so hard to just read reviews so I had to get some quotes and reached out to Thomson AC ! This is my great experience as short and sweet as possible! They are always in communication. After he came out to look at my unit he presented many options and is very knowledgeable! Great at explaining. Decided to go with them as they had a great financing option for me. Very flexible with me for installation, they sent two guys professional and courteous they were so fast and thorough was all done by 2:00! Everyone involved you know who you are!! from the home office to the quote/service to the install, and follow up call from Mgr I was so impressed Thank you so much for everything! P.S Also the new unit is quiet which is nice since my downstairs neighbor window is close to it... read more

Thomson Air Conditioning - New condenser - Heating & Air Conditioning/HVAC Near Me - Huntington Beach, California

Background Story: Due to the asbestos removal project, both of the ducts of my AC are disconnected. Because of that; I decided to swap out the old 20 years old AIR-FLO since it's already starting to lose refrigerant and the main drain is a rollercoaster. I reached out to several contractors and get quotes and Thomson AC is the one that provided me with best quote. Quoting: Tim came to my house and he spent quite a lot of time to inspect my system, understand my needs and gave me a lot of information regarding what needs to be done. After I got the quote from Tim, I immediately decide to go with Thomson AC because it's just the best quote I can get. I contacted Tim on Saturday and he was able to arrange the installation on Monday! Installation: James and his team arrived on time on Monday morning to start the installation. Everyone in his team is super nice and easy to talk with. James' attention to detail is amazing. He helped resolved quite a lot of issues that pop out during the demolition and installation. He even helps me to swap out my old return grille that cannot hold the filter. All the work are done perfectly, new Bosch premium connected condenser and air handler, 2 new duct system, new 240V electrical box for the new air handler, new air vent boots and registers, and new drain lines. All of these were completed in 4 days in the hot weather in July. Bosch Heat Pump: the unit I got is the new Bosch IDS premium connected(BOVD-36HDN1-M20G). It's super quiet, the condenser is right behind the wall where my bed is but I cannot hear anything when it's running. Also, this inverter heat pump has some unique design that allows it to not require a proprietary thermostat. Love this system and I will definitely choose Bosch and Thomson AC when my other AC stops working in the future read more

Thomson Air Conditioning - Bosch IDS Premium Connect Heat Pump - Heating & Air Conditioning/HVAC Near Me - Huntington Beach, California

Professional and unlike other companies simply trying to sell you a new HVAC system. Very honest and transparent. Would hire again!

I just recently had a new heat pump installed in my house, which is both AC and heating. I called Thomson and they were immediately responsive to my questions, came out and walked the project with me. Tim J., was very professional and courteous. His communication was excellent throughout and answered many of my questions. The scope of this project was large so it wasn't something I took lightly. The install was completed last week, and the system works great. My family has never been so comfortable in this house. It's an old Long Beach house with lots of drafts and an old gas furnace. Needless to say the updated technology is worth the investment. The day of the install the crew was on time, communicative, very attentive to all my questions and requests. Juan A., who was in charge that day was on schedule, courteous, professional, and knowledgeable of what he was doing, and the manner in which he conducted the entire crew was admirable. I had other sub-contractors here the day of the install, and he was respectful and collaborative with those guys as well. I highly recommend Thomson AC for any future project you may do at your home. Mike W. was also instrumental in helping this project come to fruition. I know you have lots of options but these are a local outfit, with local guys, and it's not some giant conglomerate HVAC company. Their prices are competitive and they will work with you on costs to meet you where you are at with the affordability of your project. Lastly, they will come out and repair and address anything that needed fixing after the install, or answer any additional questions you might have. Overall I highly recommend them. I don't usually write reviews unless I have an over the top positive experience so in this case, it was great all around. Very pleased. read more

Thomson Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Huntington Beach, California

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I've had Thomson Air Conditioning's AC/Heater unit for almost 10 years now. No major problems, anything small has been handled as maintenance. The techs have all been really nice, and the communication is easy as they use text, emails, and electronic invoicing. I've never felt like they over charge, either. read more

I called this company and spoke with Ms. Stacey she was very nice and pleasant lady I truly appreciate her honesty and understanding customer service read more

I couldn't be happier with the service I got from Thomson AC, but first I have to sincerely apologize to the technicians for making them wait - and I'm astonished they waited. I'm a night owl, and I slept through repeated banging on the door and ringing of the bell, and finally woke up 1.5 hours past our scheduled appointment time of 8 AM. Much to my astonishment, they had been waiting there all that time. I am incredibly embarrassed and grateful to them. Anyone else would have left after 5 minutes - I know I would have. But back to their service. It was absolutely flawless from start to finish, and as someone in business myself, I have to commend their admin team for the flawless transition between one department to another. I submitted my quote request, they responded right away, they called me right away to schedule a virtual appointment (because who wants random people knowing their address and trampling through their house before getting a quote?). Literally 5 minutes after that, I received a call to complete the virtual appointment. Then I got a detailed and comprehensive quote within an hour, was informed of their 0% interest financing plan. And my appointment was booked for two days later. Talk about efficiency. Not a lot of people appreciate that type of coordination, so kudos to Christina and Lupe! Their pricing was reasonable, I think I could have gotten lower elsewhere but I did not want to compromise on the quality of the unit (Bosch, and not some off-brand item), and they even registered me for the warranty after installation was completed. I checked my email and was like "I don't remember submitting that," turns out they did it for me, which was fantastic because I would have forgotten. They didn't try to upsell me a more powerful unit for my small room size. I felt very comfortable talking to and interacting with every single team member, from the admin staff to the planner, to the techs. The techs were polite and respectful of my home, and even took off their shoes without prompting once they saw that I had my shoes outside. My new unit is awesome, and my little office that faces the sun at all hours of the day is now habitable and not a literal oven by afternoon. I can't thank you guys enough! read more

100% perfect on price, install, and warranty. The price was lower than three other quotes and they do not up charge. The install team came on time and did a perfect removal of the old system and installed the new system. They performed an extensive checkout and taught how to use the system. Save time and money and just call Thomson AC. read more

Anthony and Glenn came right away when our heater stopped working and put a new igniter that had gone out. They were kind and thorough and we are really lucky to call them our only heat/ac company - we trust them 100%!!! read more

The team came out to install a new A/C and heating system and did an great job from start to finish. They arrived on time and worked efficiently. It was great to see how well they worked together--professional and respectful. Everything was cleaned up when the job was done. read more