We purchased recently a new GE Profile fridge from Shoreline appliances in Groton. It was the…read moresmoothest purchase, deliver and pickup we've ever experienced. Our delivery in Niantic was quick and the delivery staff were awesome too. We had a problem with our cable connection to the water and ice maker and they sent their repair guy Glen out within a few days. Glen arrived and fixed the problem quickly. He was professional, knowledgeable, and courteous. Thank you Glen they are lucky to have a repair person like you. We were so impressed with Shoreline from beginning to end and we said we will only buy an appliance from them going forward. Thank you for your service. Barbara K Niantic, Ct.

I'm not happy as my washer which I bought at Shore appliances quit spinning the clothes. called for…read moreservice they came out told us we needed two parts. Parts were ordered it took a month. Parts just came in the service guy came today and installed the parts said machine was all set. we and put in a small load to test it results were bad. the new parts did nothing to change the problem. called the service department immediately and they can't get anyone back out for a week. This is not what I expected!

We have purchased many appliances from Keiths. I'm a little late in this review, but Unfortunately…read morefor us we have become regulars bc 4 appliances have needed replacement in under 4-61/2 years. Not their fault. I'm just getting to the point. They have an excellent service department, especially Sammy. D Josephine was extremely helpful when I was extremely irate. They have an excellent customer service department too Top notch! Today, unfortunately, we had to order replace another refrigerator, (3 years of life) but we had a great sales rep Ashley. Patient , kind and knowledgeable . I would highly recommend Keiths appliances. Hands down THEY CARE ABOUT THEIR CUSTOMER! Top notch team Sincerely Josephine

Credit to the delivery team--they did the right thing by identifying the dryer was damaged and…read morestopping the delivery. Unfortunately, the overall experience with Keith's Appliance was very disappointing. I purchased the dryer when there were multiple units in stock (around 10), but delivery couldn't be scheduled for two weeks due to their backlog. After waiting, the unit arrived damaged--and by then, all other units had been sold. I also had to call them myself both to arrange delivery and again after the failed delivery--they never followed up. So despite buying while it was in stock, I ended up with nothing after weeks of waiting. I understand issues happen, but there was no meaningful effort to make this right. I hope the team takes a closer look at this situation.

I've never written a review, however, this business has gone above & beyond as far as I am…read moreconcerned and so I am writing one! I called on a Friday to see if I could have my washing machine repaired. The store was closed so I left a message re; the problem with my front loader and the code that was flashing. First thing Monday morning I was very surprised to have a message from Gary stating they didn't work on those models but gave the name of a business who he thought were very good and could probably help me. Gary also gave me their phone number. I have NEVER experienced this kind behavior from a business before! Pequot appliance is the BEST!! Thank you Gary! You go above and beyond! Chris W.

Walked in on Thursday looking to purchase a refurbished washer and dryer. Barry delivered and…read moreinstalled the next day! Both items have a six month warranty and I spent less than half of the cost of a new set! This business has been around for a few decades because they don't screw their customers!! Highly recommend!!

Great service and reasonable prices. Much better than the big box stores (Home Depot).read more

Over the past twenty years or so we have bought a washer and dryer, a stove and other large and…read moresmaller appliances from Morrone's. They have always offered good advice and helped us with our choices. Prices are competitive and they have always worked to keep our budget in mind. They're friendly and always great to deal with. Its a good thing to have a local business to deal with directly.

Purchased a refrigerator from Smarter Appliance 2 years ago. The guy that installed the…read morerefrigerator installed it incorrectly so that water was slowly leaking into my floorboards. So from April to August water was leaking unbeknownst to us.We had to move out of our house and have our entire downstairs floors refinished due to the damage. Then they refused to cooperate with our insurance company. Would not answer emails, or calls. This "new" fridge just died on us. Most likely we will have to replace it. I won't be going to Smarter Appliance. If they had admitted their installer's mistake and owned up to the error, I'd even consider going back. I do not recommend them.

went in looking for and over the range microwave that had gone on the fritz. The service was…read morefriendly and very informative. They offered a couple options and was able to come and install it in our house the next day. The installers were very helpful clean and quick! thank you for another wonderful purchase!

I brought a bottom freezer refrigerator. the price was great they will work with you to get what…read moreyou can afford. They are in connecticut I am in Warwick rhode island and they deliver and took the old one. It was a tight fit but they made it look easy . I would give a 15 out of 10 that's how good they were. Even if you are not in connecticut check them out.

If I could leave a lower review than 1 Star I would. My fiancé and I are in the process of…read moreremodeling our home- we were in contact with the owner via Facebook market place about a double stove he had posted. It was exactly what we were looking for. We had an agreement on meeting in the early afternoon today, which was the quickest we could both leave work. We live in Massachusetts, and we both were leaving work early to meet up about with the owner. He didn't even tell my fiancé that it was sold, when my fiancé messaged him when we were about to leave asking if cash was okay he responded that someone was currently buying it. If you have a storefront... don't post on Facebook marketplace making agreements with people if it's "first come first serve" maybe post that in the description of the product. This is an AWFUL business practice, we were coming out of state and planned our entire day around purchasing this item. Absolutely disgusted with this company. "We don't pay bills with just words" then don't post on Facebook marketplace.

Lowered the price on the spot to match other stores current price without me asking…read moreDelivery went well and it was free

Not so happy with the responses from Bousquet's staff. Bought a Maytag washing machine and less…read morethan 2 yrs later the control board is gone. All Bousquet staff would do is give out two different 1-800 numbers to Maytag that are TOTALLY worthless. No one answers or gets back, and the auto system that answers actually hangs up on caller. Bousquet staff couldn't care less about this problem. One salesman, Brian, actually told me he was "about to lose his temper" when I said I "may write a not so happy review if I couldn't get some help somewhere" (my exact words). He explained he didn't like getting blamed for manufacturer problems. Okay, fair enough. But when a customer is deliberately excluded from any contact at the next level they are being directed to, feels so powerless, and a review is all they have left as any leverage, they will say something like that. How unprofessional of him (Brian)! Should I be afraid? And so yes, Brian, here is my "not so happy review." I am unhappy because I purchased a $600 machine less than two years ago and now am spending close to that much to replace a part. And if you come back with a lecture about extended warranty you have missed the whole point of this story.

Great place . I have been a customer for along time .Remember the 1st store in the old Friendly's…read morePlaza? Long time . He is awesome my mom bought a living room set years ago he brought it all the way to her in Waltham.

We can say nothing but good about Jack and Jamac Appliance!!! We had a problem with our very old…read morerefrigerator which was a 2nd storage one but very much needed. Didn't want to spend a fortune for a new one. And didn't know what to do. In a little more than a day's time, Jack came out & serviced our old refrig by configuring a new part to an old part, and had it fixed in a jiffy!!! :) He was so efficient and pleasantly explained everything!! Jack saved us so much time, effort, and money. Thanks Jack! We will definitely be using Jamac's service and help! Thank you Jamac!!!

From Leo B in Bloomfield Just had my first service…read moreappointment with Marc's and was blown away how friendly, professional and efficient they all were. Starting with my call to Erica in the service department about my refrigerator. Erica was very understanding of my situation and very professional. Then the 2 technicians, Zach and Linton, who came on time then went to work on solving my issue. They explained everything they were doing as they proceeded to solve my issue. They charged a reasonable fee for their service. I was totally satisfied and impressed. They all represent old fashion local customer service and professionalism that is very uncommon today. If they had more stars possible than 5 I would give them 10 stars. Thanks to everyone at Marc's for making my day.

I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

We have purchased several appliances over the years from Shore TV and Appliance and it never…read moreoccurred to me to do a Yelp review. In short, They run like a small business that cares about its customers. Our last two purchases had defects from the manufacturers. ! item was a Fisher & Paykel refrigerator where the water dispenser stopped functioning after one year. Shore TV got the manufacturer to replace the item with a new one and even threw in the $70 water filter replacement. The unit had been incorrectly insulated and evidently the water line was frozen by Fisher & Paykel running it too close to the freezer. The second item was a GE induction range. The unit was DOA on arrival as the oven kept shitting off. It was going to be several weeks to get a replacement and Shore TV had already removed our old stove. We would have been out of luck but Shore TV offered (and we took them up on it ) to provide a temporary replacement stove (electric and basic) until the part for the GE came it. While I skeptical that replacing a part on a new stove was not a great idea (I wanted a brand new one), Shore assured me the item would be correct when they got the part. It was . They were extremely accommodating by getting us a stove to use until the replacement part came in (3 weeks) . I am only concerned now because they have combined with a company called Hallocks and their Yelp rating is poor at best.

I have used Shore appliance for years because I want to support a local business & always had great…read morepersonal service, selection, advise.& competitive pricing.