I am originally from Miami, Florida, and I moved to Van Wert, OH back in January due to getting a…read morenew job. I was completely unfamiliar with the area and I was very surprised to find out my cable company/internet service provider Comcast/Xfinity did not service the area. I have had many problems over the years with Comcast, including one on my way out of Miami which I will detail in a later review, but I did like the product they provided. I did not know what companies serviced the area so I called AT&T and found out that although they did not have their service their either, Directv, one of their subsidiaries did. I wasn't thrilled about going to satellite but I said well when in Rome, do as the Romans do. I signed up with a package with them. I also wanted internet, phone and security and they said I needed to work with a different company they are affiliated with in the area: Centurylink. I got a package and I was told they would be at my home on a certain day after my move. Thus began a comedy of errors that made me terminate my contract with both companies. During this time both: 1) put down the wrong dates to start service. 2) create a work order to repair my existing service, when it wasn't even installed in the first place. I was actually told by the repairman who was mistakenly sent to my house that he doesn't know how this could have been screwed up this bad! 3) getting my order wrong I had to make so many phone calls, including in the middle of a work conference I was attending! Every time my mother called me to say hey we have another problem with the cable/internet companies I wanted to jot my head against the wall in frustration. I was losing my patience and then one call again during the conference, my mother said that the installer for the internet service said that we would have ridiculously slow speed because they relied on DSL for service in my area and we were really far away from the downtown area where if we watched YouTube on one computer no other computer could use the internet! Wait!? What!? I was already unhappy with switching to satellite for tv but DSL? What am I back in the 90s? I can't use this, I work from home occasionally and so does my brother... this can't work! I wasn't told anything about this. I stopped the installation and canceled. Thankfully since service wasn't set up I didn't break the contract, it just never happened. Yeah no thanks!

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Complete garbage customer service, just like everyone else says…read more Of course connections drop, but it's the people that answer the phone on the company-side that determine whether or not someone remains a customer or not. Not to mention they installed my ONN box across the street from my house, on a telephone pole, in a way that made it protrude into the street. Vehicles would often sideswipe it and knock out my connection for WEEKS until a repair rep could get out. And they still billed me like I had internet the full month, despite the fact that I lost money since I work from home.

I have been talking and waiting on hold for 40 minutes because Frontier simply did not show to bury…read moremy cable wire. Very poor customer service and communication. I'm disappointed. If you have an alternative, please consider them versus Frontier.

Returned my equipment today. Simple, easy, fast…read more I would have had a better experience, if their AI would have emailed me a return slip so I didn't have to drive. The people work much better.

I am paying over $300. a month for cable and internet and the last month my internet and cable has…read morebeen very crappy. Every time I turn around they are doing maintenance and it doesn't seem to get any better. Watching a show on Tv it stalls and has to load video. We are lucky if we can get on the internet and look anything up. It lags really bad. For the amount of money I am paying I would expect better service than what I am getting, You really should reimburse some of the money for the crappy service we are experiencing.. Can you please send me an update on exactly what the problem is and when you expect to fix it.. Thank you, Deborah Kachur 517-449-1610 Debbieandbob@hotmail.com

Evening Dave, I just…read morewant to take a minute and compliment one off your service reps that I spoke with today. Jennifer Flores was an AMAZING help today. She was polite and overly knowledgeable about the products and service. I feel she went above and beyond for me today. I've spoken with a few people there at T Mobile and NONE have had the professionalism and courtesy of Jennifer. She explained every detail for each question I asked her. If possible I would ask to speak with her for any issues I may have in the future. I know in today's world workers are hard to come by, and it's even harder to find good ones. Well you have one in Jennifer. Give her a raise and don't let her go!! If you do I might have to offer her a job. Thank you again for your time, Ryan Zeller

Dave has made me work as a manager without raise in pay doing payout reports, doing all the tasks…read moreon the sheets. he has forced me to work 7 day work weeks because he did not have a single person to cover for me. he took away my position without notice until i logged on and saw everything was removed. Dave's working conditions were unbearable for my mental and physical health.

Amazing service with fiber compared to comcast, spectrum, and xfinity. I'd recommend it because a…read morelot of people pay over 80$ and don't get the full service compared to frontier

on 7/31/26 I lost internet along with 4 of my neighbors. after calling almost everyday and them not…read morehaving any updates on when it would be fixed, it crazy to me that they had no info. after day 14 with still no update and I stopped getting text messages from them I switched to surf. my gut tells me it's something in my area and yet I saw no one coming out to do anything about it, when I called to cancel they tried to sell me all kinds of things to get me to stay, which really angered me as I would of not canceled if they just fixed the internet!!! if you are thinking about getting frontier skip them

I heard that I shouldn't use Quality Cablevision when I moved to New Paris, and I soon found out…read morewhy. After calling all other service providers I realized Q.C. was my only option and with them being in my back yard I figured couldn't be that bad. I was wrong! Just like the previous reviews and many people's word the signal for Internet is horribly slow. I thought Frontier and Centrelink were bad. Right off the bat it was constant issues because the routers wouldn't communicate with their servers (Techs were pretty nice tho) so out of the first month I had about 15 days of actual connection. Storm? Signal is gone. "Peak" hours signal gone. I figured whatever, my son doesn't know the difference between HD and Analog so if Netflix gets grainy oh well. Fast forward. I've been paying Sixty Dollars a month for 8mb which in today's world is like dial-up. I had to pay a hundred dollars deposit to be a new customer (no special deals) now when I try to move my service they tell me I have to pay another hundred dollar deposit plus installation (I moved to the other side of a duplex) and worst off like an idiot I payed my last months bill while I was there. To top it off they claim that I only paid a fifty dollar deposit the first time and they used that to pay on my service.... I paid my sixty dollars a month every month so figure that one out. Companies should not be allowed to black out other services. My advice is check who has service available before you move.

I totally agree with Derek S. Worst customer service from both the phone and cable company. This…read morewill be the last month the get my business or money. Very rude and inconsiderate of their customers problems. Internet service!?! What internet service? And my cable/phone lines weren't buried but an inch below the ground but its my problem. I had to rate 1 star or it wouldn't let me post.

I had a one year contract after 9 months into that contract they raised my bill There excuse was…read morebecause we didn't have a 2 year contract which makes no sense. Needless to say that's breaking the one year contract we had very dishonest. I will finish my contract with 3 months to go then I'm done they can have theire stuff back the quality is bad during storms the value? You must be kidding. Theire kind of crooked. I mean why have a contract with a business that doesn't honor it