Lots of attitude, from my first call they acted like it was an imposition that I asked to have my…read morecar cleaned. Had to communicate what I wanted numerous times. Get texts letting me know it "could be more." I called to cancel and get "OK. Thanks." I said, "Could I get a refund?" She said, "We don't do refunds." When I told her that I've gotten "shitty responses from them." She asked why I wanted to cancel but then immediately started to talk over me instead of listening to why I wanted to cancel. Most unprofessional interaction I've had in awhile. I'd rather lose $35 on a deposit than have them come to my house.

Very happy with the treatment given to my Tiguan this week. It looks great inside and out. It was…read morecompleted in the amount of time that they indicated and I thought reasonably priced.

Courteous and friendly staff. Great service. Worked me in quickly on short notice. Highly recommend!read more

My car dealership sent me to Precision when they weren't sure what to do with an SOS Emergency…read moreservice disabled notification, and they met with me quickly, found a loose sensor, plugged it in and sent me on my way without charge. Great guys, and I hope I don't need their services in the future but would go back without hesitation!

I chose Manning's Paint & Body Shop after my car had damage to both the front and rear…read morepassenger-side doors. The damage was serious enough that it clearly needed more than a minor fix--either dent repair, replacement, and definitely repainting. I went through my insurance, and Manning's was one of the closest options to me. They also had a high number of strong reviews, which helped me feel more confident choosing them. Getting started was easy. When I called, they said they could get my car in within about a week and a half, and I was able to schedule an estimate almost right away. At the estimate, I was initially told my car would be done by the beginning of April, so I dropped it off on March 12 with that timeline in mind. After they got further into the repair, though, I was told the completion date would actually be April 21. That was a big difference and definitely frustrating, especially since I was relying on insurance for a rental car. I had to change the type of rental I was using just to stretch my rental coverage and avoid paying more out of pocket. The good news is that the car was actually finished much earlier than that revised date--at the very beginning of April--so I was very relieved it ended up taking less than a month. And most importantly, the repair work itself was immaculate. You genuinely cannot tell the damage was ever there. The paint and body work turned out beautifully, and they did an amazing job restoring the car. The other thing to keep in mind is the price difference. The original quote was around $7,500, but the final cost ended up being closer to $8,500. Since I was going through insurance, that wasn't as big of an issue for me, but if you're paying out of pocket, that kind of jump is definitely something to be aware of.

My experience with Manning's wasn't a great experience. My car was brought in for repairs ($10,000…read moreworth) and they put in OEM parts, but my left tail light which is a LED light stop working less than a year after installation. Prior to coming to them I was told that they guaranteed their work, but I was also told when I brought it in that they were not responsible for the light going out. I was really disappointed when they told me that and I was responsible for getting a new tail light and they would install in for free(I guess that what they mean as far as guaranteeing their work) I was and still disappointed in my experience and hope they will not disappoint anyone else in the future.

He did a great job taking care of a couple of dings on my wife's car. We went from four to almost…read morenone as three were totally repaired and one he said he would only be able to do so good and then he did great.

I leased a 2022 Chevy Equinox in August, 2022. Two weeks later some asshat slammed his car door…read moreinto mine (while I was in the office at work) and created a dent. Not a big dent, but it was literally a Brand New Car and some idiot decided not only to dent it, but to not leave a note or anything. The dent wasn't, like, huge or anything, but it was on the driver's door, so every time I got in the car I'd see it. After enough time passed and I had enough extra cash, I decided to get it fixed. I drive by the Dent Doctor pretty regularly, so it was a no-brainer. I emailed the Dent Doctor a couple pictures of the dent and they sent me a ballpark quote of $150 to fix it. Easy enough. They generally book a couple weeks out, so when my appoint came along I was there at 8:15 a.m. Kaden was busy working on someone else's car, so I said "Hey, I can just sit and wait". He said there was no need, that the other car could wait, and by 8:25 my car was in the building being worked in. I figured it would take an hour to an hour-and-a-half, but I brought my laptop so I could work while the dent was being tended to. They've got a small waiting room in the lobby with a table and a couple chairs. I didn't need a lot of room to work and that was just fine. Imagine my surprise when, at 8:55, Kaden walked out and said "Ok, you're all set!" Holy WOW! I was not expecting it to be done in, literally, 30 minutes. I settled my $150 repair charge and I was on my way. Total time on site was less than 45 minutes and there is, 100%, no sign of the dent any more (see my Before and After photos). I know it was a 'me' thing more than it was a necessity and didn't impact the care at all, but it tasked me, so I had to do it. Besides, it was only $150 to make the car look like a million bucks again. Thanks, Dent Doctor! I know who I'll be calling on if I need a dent fixed again!

A+ from beginning to end. I was given an estimate from Day one and the entire process was great.read more

My husband and I have always had good experiences with Senn's Collision Repair Center on Poplar…read moreLevel Road. Recently, we learned that their customer service is also excellent. I authorized Senn's to replace a fender and provided a deposit to cover the parts. Soon after I learned that my car had an engine problem that would be expensive to fix so that I would likely to trading my car for another. I called Senn's to see if I could cancel the order even if it meant forfeiting my deposit. Not only did they cancel the order, but they refunded my deposit, saying their organization wanted to be good neighbors.

Had exterior detail done and they did a great job. Good people, easy to work with and great quality…read morework. Paint correction and sealant came out great in my (new to me) car. Will definitely send more business to them in the future.

I couldn't have asked for a better detail on my wife's van. The inside and the outside looked…read morebrand new, smelled new too for that matter. The price matched the estimate and the service was timely and friendly. Anyone who needs a vehicle detailed I can't recommend First Impression enough.

The folks at Conn's were very kind and straightforward about the repairs. The estimate was…read moreincredibly accurate. Kim in the front office is so nice. What a great and friendly manner she has. My car was actually ready one day earlier than it said it would be and they washed my car and vacuumed it out for me! What a great shop. No wonder they're so popular! Everybody should go to Conn's.

Found this business on Yelp. I visited the location in…read moreJTown. I recommend. There's a designated area for estimates, the office runs like a well oiled machine. They called me to remind me of my appointment, and they were ready when I got there. Received an estimate and a realistic time frame when to expect the job to be complete.

My car was damaged and needed repair I was referred by a neighbor and was pleased with the service…read moreand accommodations that I needed due to personal circumstances. He was very accommodating. I even add to take it back part of my window sealant had come down took it back and it was handled. He got my car back to looking like a new car and even touched up my door. I hope I will not need them again anytime soon but I will definitely recommend them if needed. Value good for the damage I had done and I appreciated his honesty from the time of the estimate to completion of work.

Donny is a miracle worker with a time machine!…read more My car is as good as new, thanks to Don Otts Auto Body! I had some minor front end damage and needed a wheel well cover replaced. At first, I mistakenly took my car to another shop (affiliated with a local Toyota dealership, use your imagination) for a quote. It was a battle just to get them to look at it because their online appointment system offered me a Saturday time that didn't exist and when I called, I had to call back multiple times until someone picked up in the shop. On top of that, I was obligated to wait a week before they would even look at it. Long story short, I was given a quote and left feeling unsatisfied, but I booked a date for repair and paid for the parts. During the time I was waiting for the date of my appointment to arrive with the Toyota dealership body shop, I had my oil changed at Smith Imported Car Service in Louisville. I told them about my issues, and they immediately referred me to Don Otts. Right there in the waiting room of Smith Imported, I called Don Otts and set a same-day appointment within less than an hour. Could not be easier! I brought my car over to the shop that day and had a quote, along with the bad news about my previous quote (a lot of after-market parts that were not for my make and model.) Without compromising on quality, the price Donny gave me was competitive along with a promise to use only Toyota parts. Donny had to go out of town for a week, otherwise I could have left my car at the shop for repair as soon as my parts came in. (Contrast with the Toyota dealership body shop where they said I would be lucky to have the work done by early November when I visited in September.) Here's the "happily ever after." Once the ordered parts came in and Donny gave me a call, I had my car back in just 2 days. It was looking beautiful and shiny again. I swear, these guys have a time machine. They're super professional and nice to boot. You can't go wrong with Don Otts. Don't waste your time on other places, and just call them first. Truly above and beyond.