Service was exactly on time, results look perfect: great service all the way around…read moreConvenient location Smooth insurance company and collision center coordination

I got my fender and front grille replaced here on the phone my fender was $985 and once replaced…read more$1500 of you care about your car do not come here they will take over a month like my Mercedes e350

My car was damaged and needed repair I was referred by a neighbor and was pleased with the service…read moreand accommodations that I needed due to personal circumstances. He was very accommodating. I even add to take it back part of my window sealant had come down took it back and it was handled. He got my car back to looking like a new car and even touched up my door. I hope I will not need them again anytime soon but I will definitely recommend them if needed. Value good for the damage I had done and I appreciated his honesty from the time of the estimate to completion of work.

Donny is a miracle worker with a time machine!…read more My car is as good as new, thanks to Don Otts Auto Body! I had some minor front end damage and needed a wheel well cover replaced. At first, I mistakenly took my car to another shop (affiliated with a local Toyota dealership, use your imagination) for a quote. It was a battle just to get them to look at it because their online appointment system offered me a Saturday time that didn't exist and when I called, I had to call back multiple times until someone picked up in the shop. On top of that, I was obligated to wait a week before they would even look at it. Long story short, I was given a quote and left feeling unsatisfied, but I booked a date for repair and paid for the parts. During the time I was waiting for the date of my appointment to arrive with the Toyota dealership body shop, I had my oil changed at Smith Imported Car Service in Louisville. I told them about my issues, and they immediately referred me to Don Otts. Right there in the waiting room of Smith Imported, I called Don Otts and set a same-day appointment within less than an hour. Could not be easier! I brought my car over to the shop that day and had a quote, along with the bad news about my previous quote (a lot of after-market parts that were not for my make and model.) Without compromising on quality, the price Donny gave me was competitive along with a promise to use only Toyota parts. Donny had to go out of town for a week, otherwise I could have left my car at the shop for repair as soon as my parts came in. (Contrast with the Toyota dealership body shop where they said I would be lucky to have the work done by early November when I visited in September.) Here's the "happily ever after." Once the ordered parts came in and Donny gave me a call, I had my car back in just 2 days. It was looking beautiful and shiny again. I swear, these guys have a time machine. They're super professional and nice to boot. You can't go wrong with Don Otts. Don't waste your time on other places, and just call them first. Truly above and beyond.

While Scott is very kind (he pulled the debt out a little when I met with him, so it would stop…read morecatching the door). He's been too busy for about two months to help with this repair. Just wish I could have used him as his work looks stellar!

They made my car look and feel brand new after receiving hail damage. It was finished in a timely…read moremanner & they even gave me a complimentary interior detail. You can tell the owner is genuine & willing to take care of your vehicle.

I chose Manning's Paint & Body Shop after my car had damage to both the front and rear…read morepassenger-side doors. The damage was serious enough that it clearly needed more than a minor fix--either dent repair, replacement, and definitely repainting. I went through my insurance, and Manning's was one of the closest options to me. They also had a high number of strong reviews, which helped me feel more confident choosing them. Getting started was easy. When I called, they said they could get my car in within about a week and a half, and I was able to schedule an estimate almost right away. At the estimate, I was initially told my car would be done by the beginning of April, so I dropped it off on March 12 with that timeline in mind. After they got further into the repair, though, I was told the completion date would actually be April 21. That was a big difference and definitely frustrating, especially since I was relying on insurance for a rental car. I had to change the type of rental I was using just to stretch my rental coverage and avoid paying more out of pocket. The good news is that the car was actually finished much earlier than that revised date--at the very beginning of April--so I was very relieved it ended up taking less than a month. And most importantly, the repair work itself was immaculate. You genuinely cannot tell the damage was ever there. The paint and body work turned out beautifully, and they did an amazing job restoring the car. The other thing to keep in mind is the price difference. The original quote was around $7,500, but the final cost ended up being closer to $8,500. Since I was going through insurance, that wasn't as big of an issue for me, but if you're paying out of pocket, that kind of jump is definitely something to be aware of.

My experience with Manning's wasn't a great experience. My car was brought in for repairs ($10,000…read moreworth) and they put in OEM parts, but my left tail light which is a LED light stop working less than a year after installation. Prior to coming to them I was told that they guaranteed their work, but I was also told when I brought it in that they were not responsible for the light going out. I was really disappointed when they told me that and I was responsible for getting a new tail light and they would install in for free(I guess that what they mean as far as guaranteeing their work) I was and still disappointed in my experience and hope they will not disappoint anyone else in the future.

The folks at Conn's were very kind and straightforward about the repairs. The estimate was…read moreincredibly accurate. Kim in the front office is so nice. What a great and friendly manner she has. My car was actually ready one day earlier than it said it would be and they washed my car and vacuumed it out for me! What a great shop. No wonder they're so popular! Everybody should go to Conn's.

Found this business on Yelp. I visited the location in…read moreJTown. I recommend. There's a designated area for estimates, the office runs like a well oiled machine. They called me to remind me of my appointment, and they were ready when I got there. Received an estimate and a realistic time frame when to expect the job to be complete.

Went there to get a quote for a two inch door ding I got at the zoo yesterday--unbeatable price!…read moreAnd not only that, he offered to go ahead and do the work on the spot and had it done in under an hour--(on my phone watching a movie in their cozy waiting room complete with an adorable puppy; didn't finish my movie bc he was done so quickly!). Super friendly fellows and very talented!!!!! Easy to talk to and just plain nice! They'll be seeing me more than once because I'm so particular about my car I can't stand a door ding, and I park in downtown garages for work so it's inevitable. Definitely highly recommend and will be going back myself! Great location in Middletown (convenient for me at least!).

Excellent service and timely repair. I highly recommend them for repairing a DEEP door ding. They…read moregot my truck in immediately and repaired it so well that I can't even find where it was dinged. If (when) I get dinged or hailed on again, I'm definitely returning. The cost was substantially lower than insurance co-pay and faster service. Highly, highly recommend.

My one and only experience left doubt as to their professionalism and ability to perform adequate…read morework. On November 21st I called to see if my insurance notified Gerber for two car claims I had. Although Gerber did not receive either claim, I had already received an estimate for cost for one of the vehicles. The person I spoke with said I could come in on November 22nd to have the vehicle looked at. On November 22, I arrived at Gerber. I went to the front desk and the person working the front desk did not inspire confidence. After explaining why I was there, she asked if I knew who I spoke with and I did not as I was told there was only one person that handled my company's insurance (USAA). Ultimately I left, called my insurance provider and changed the place I would take my car to be repaired. My feeling is, if the small things like customer greeting, addressing customer needs on the phone, and attitude are poor quality, the important thing gs like repairing my vehicle would be poor quality.

Service of having my Toyota bumper replaced via insurance company. Quick Quality work was delivered…read more. Results were superb. Manager Nick was super helpful and left me with a value able impression and experience. I really liked the text message updates of my car's service progress.

A+ from beginning to end. I was given an estimate from Day one and the entire process was great.read more

My husband and I have always had good experiences with Senn's Collision Repair Center on Poplar…read moreLevel Road. Recently, we learned that their customer service is also excellent. I authorized Senn's to replace a fender and provided a deposit to cover the parts. Soon after I learned that my car had an engine problem that would be expensive to fix so that I would likely to trading my car for another. I called Senn's to see if I could cancel the order even if it meant forfeiting my deposit. Not only did they cancel the order, but they refunded my deposit, saying their organization wanted to be good neighbors.