Appreciate staff assistance and fantastic car wash for a drive thru. I'm very picky about what…read moretouches my vehicle. So I Appreciate that Jimmy's do not use a standard tire rail and roller chain to move the vehicles through the car wash. I am a repeat customer for sure! Highly recommend Jimmy's Ultra Wash!

We used this place faithfully for a few years until we noticed the paint on my car was oxidizing,…read morefading and chipping only after going here. Not sure why, but my car paint does not like this car wash. Keep in mind we have not used any other place recently and never had this issue before. The car wash also ripped off my driver's side mirror which was not loose. Have no idea how that happened.

tonight i took my very dirty car for a drive-thru car wash. the last few times i did this, i went…read moreto a different car wash, and each time, their employees were overly aggressive in trying to sell me a monthly membership. i would flat out tell them i dont want one, and they basically argued with me. not here at Fast5Xpress. while they did offer me the membership and explain the benefits, their employee was incredibly polite and respectful. After driving thru, my car still had some gunk on the back end. the manager came out and talked to me and actually sent me thru again with an upgraded wash, which i really appreciated. as we all know, this area has a plethora of car washes to choose from, and while i dont get my car washed enough to purchase unlimited monthly washes, if i did, this would definitely be my car wash of choice.

I came by to wash my car and put it through the car wash, but I noticed the brushes on the…read morepassenger side were not touching my vehicle at all, so I went through the entire cycle and then went to vacuum the car. I walked out to the attendant and let him know that the brushes only didn't touch the right side of the vehicle and he just apologized and told me that he was going to let the manager know to make the adjustment I wasn't offered a refund or future car wash which I still think is due

I haven't been to a real car wash in a long time and my van needed it. This guy spent an hour and…read more10 minutes on my car and it literally looks brand new. I highly recommend murrieta auto car wash..

I used to love this place but their attention detail has declined significantly. My last visit i…read morepaid for a full detail and wax and didnt realize till I got home there was a pretty significant chip on my trunk door that was clearly covered by a black marker or something to hide it. I should have looked around the car before leaving but unfortunately didnt cause I was in a rush. I returned today thinking it was just a bad experience and probably was a fluke cause all my previous car washes always looked great afterwards. Unfortunately now I know that today's wash for certain was my last time returning. I paid for a platinum wash which is more detailed and closest to a detail and when I picked it up the floors barely looked vacuumed, none of the door trims, or door areas were wiped down and they didnt even wipe the dash. I was waiting for them to bring me my keys so i had a chance to talk to the guy, i told him the floors didnt look vacuumed and nothing really looked wiped down and he said your car is dirty and you only paid for platinum. If you want we can do a detail for $180. Like what?! I didnt pay for the cheapest wash and ask for a full detail, I paid for the 3rd most expensive wash and expected the basic details to be taken care of. The intent to upsell me after basic concerns we're met is wild.

I'm a member through another vehicle, and today, my wife's car needed a wash, so I went to the…read moreSuper Star Car Wash Express location. Unfortunately, my experience was quite disappointing right from the start. 1. Confusion at Arrival: As soon as I hit the driveway, I was unsure if I was in the right place because the logos didn't match. It caused unnecessary confusion until I finally spotted a sign with the correct logo. 2. Malfunctioning Screen: Upon arriving, the screen didn't respond at all despite my repeated attempts to push the buttons. I even inserted my card, but nothing happened. I honked for assistance, but no one came out. 3. Help Button Issues: I pressed the help button, hoping for assistance, but still no one responded. Eventually, the screen flickered to life, but it barely worked. 4. Repetitive Membership Offers: During this frustrating transaction, I was offered the membership four times, which felt excessive and unnecessary. I had already made it clear that I wasn't interested. Ultimately, I will return to my usual Super Star Car Wash location because they excel in customer service and provide a much better experience.

I L O V E THEM. The management is AMAZING!! He hires the BEST team. I LOVE COMING HERE. I never…read morethought I would be excited to go to a car wash lol! I wish more companies operated the way that they do. They are so pleasant and caring and authentic and well mannered and well spoken and the customer service is superb. My dog loves them. I really enjoy coming here I actually have kept my monthly subscription mostly because I really enjoy being treated so nicely after dealing with such a hectic world every week. So this is really my happy place and it feels nice to have a clean car and typically I wouldn't really care about that but now it's such an enjoyable experience that I end up coming here. So I really hope that they get the recognition from corporate that they deserve! The Manager with the glasses and I think Justin the kid really everybody is just absolutely honestly a lifesaver when it comes to feeling respected and seen and cared about and it's just saying hello to them every few weeks and them being so pleasant to deal with! It really makes the biggest difference it makes you feel like the world is OK again Did I mention that they have a really good smelling air freshener finally! The vanilla is superb

Service Requested: express car wash…read more Quality: good. Self service on vacuums and air compressor. Value: good for $13 If you're in need of a quick car wash in Murrieta, this is it here.

Friendly staff, and convenient location! Price has increased significantly since I was last there,…read moreand the quality and efficiency of the wash remains unchanged. Your car goes in and comes out with some debris and bug juice still attached to your vehicle requiring a once over with a towel and some self detailing. For me it's just a timesaver for my daily commuter and will continue to hand wash my cherished vehicles

Everyone is so nice there Never had any problem coming here…read more They are very attentive

1 STAR -- Extremely Frustrating Experience…read more My husband and I have been monthly members here, paying $61.99 every month for two vehicles. On August 5, I came in for a wash and an employee told me that our monthly payment had not gone through. They asked me to provide a new credit card to update the payment method. I gave them my card, they processed it, and I was able to get my car washed that day. I had every reason to believe our membership payment had been updated correctly. Then today, August 11, I came back for another wash. The gate would not open, and an employee told me that my membership payment was past due. I explained that I had JUST been there on August 5 and had already given their employee a new card specifically because they told me my membership payment had failed. After checking, the employee told me that the charge on August 5 had apparently been processed as a SINGLE WASH instead of toward my membership. How is that my responsibility? I did exactly what THEIR employee instructed me to do. I provided my card because I was specifically told it was needed to update my membership payment. If their employee processed the transaction incorrectly, the business should fix it -- not make the customer pay again and then tell the customer to call a service center to chase down a refund. To make matters worse, when we tried calling, it was nearly impossible to reach an actual person. We were stuck dealing with an automated phone system for a problem that we did not create. This entire experience was an unnecessary waste of my time and incredibly poor customer service. A company should not make customers financially responsible for mistakes made by its own employees. We have been paying $61.99 every month for two cars, but after this experience, we will NOT continue our membership. There are hand-wash places nearby charging around $30 that actually vacuum and wipe down the vehicle. For a basic exterior wash, I can go to a gas station for around $12. I see absolutely no reason to keep paying for a monthly membership here when the billing is handled this poorly and customers are expected to fix the company's mistakes themselves. If you have a membership here, CHECK YOUR CREDIT CARD STATEMENTS AND TRANSACTION HISTORY carefully. They didn't just lose one customer today -- they lost TWO monthly memberships. We will not be coming back.

Service Requested: $37. Hand Car Wash and $84.99 Auto Detailing Express Carpet…read more Quality: 5 Stars Value: 5 Stars Service : Friendly and Professional

I paid for a Platinum wash, The guy was done wiping my car…read morein less than 5 minutes. Inside the dash wasn't even wiped down,my windows were filthy and they either forgot or didn't care to put some air fresheners in my car. I don't even want a redo I just want my money back! I tried giving you a second chance, I guess shame on me.

Have been here a few times this last time I got the pipeline and noticed when I got into my car the…read moremats were all dirty. Did this one not come with vacuuming? I went on their website and saw that the pipeline didn't fact include vacuuming why are all my four mats still dirty will have to upload picture and share. Definitely don't think it's worth $30. If you guys can't vacuum at least the driver side. I rather go to a fast 5 instant wash and vacuum myself and or wash and detail myself. Please stop overcharging and underdelivering sincerely a good tipper who feels taken.

This place overcharged. I asked for a particular package and when I got to the register they wanted…read moreto charge me for a more expensive package due to the attendant "not understanding what I said" The service was not worth the price. I won't return.