I would like to tell you my experience, and hopefully, this review will help you to choose a…read morecompetent and ethical surgeon.
I consulted Dr.Patel in Aug 2022, I was not happy with the appearance of my implant and I wanted to improve it, I had an implant on tooth # 8, and his recommendation was to redo the whole process again, meaning take my implant out, and perform a bone graft after the gum healed he then would install a new implant, providing me with a better results. These procedures take time and are very costly. I decided to trust his judgment and do the procedures. He took my implant out and did a bone graft, I paid for a retainer, $300+ retainer, and they told me that they would fix it if the retainer broke during my treatment. Unfortunately, my retainer broke, I called and told them, and they said that they would get back to me, I called again because it was hurting my gum and it was my front tooth, and they ended up telling me that they couldn't replace it, I was confused and I told them they would not fix or provide me with a new one, to seek another provider because the person who made mine was no longer working with them. I was disappointed with how they dealt with this matter, I paid them for a retainer and because they did not have a person to make retainers, they told me to seek elsewhere. The second thing I needed to deal with was insurance, they submitted the wrong code and I had to go through an intense process with the insurance for them to pay for my bone graft. I went in for my implant, I paid the balance due that day before going inside, and they applied anesthesia, I was waiting and the secretary went in and told me a balance was due from the previous bone graft, I was confused and I said the insurance should cover, they said I need to pay or they could not proceed, this person already applied anesthesia and they just now telling me about a balance I had, I ended up paying around $2000k more that day. Later on, the insurance paid me after I found out it was their fault for submitting the wrong code.
The third and final horrifying experience was the result of the bone graft, this surgeon permanently damaged my gum tissues leaving me looking like a monster, I am beyond traumatized by the results, I consulted two other gum specialists paying out of pocket and they told me my gum tissue was gone permanently. Dr. Patel initially said he would cover any cost to repair and offered to refund me what I paid out of pocket, I provided him with the estimate and this Dr. ghosted me, yes you read this right, ghosted me, when I called the office, they said to have a lawyer contact him. Please seek another provider, Dr. Patel ruined my smile and now I have to seek other treatments to repair the damage he caused, and on top of that, he is a liar who lacks ethical standards.
