I've read a ton of bad press on tire shops so on the advice of one of our new Anchorage friends,…read morethat we trust, we brought our new snow tires to L&M for installation. Other places had us calling them every day for an opening or waiting until the end of November. L&M got us in in three days. We arrived exactly at 3:00 on Tuesday as the snow is just starting. Whew! Maybe it should have been a warning sign when the tech walked back into the office (35 min into our appointment) and asked how he's supposed to work on a BMW when Honda keys are attached to the work order? That took you a half hour??? The super sweet Christine (who makes a killer cheesy potato soup) quickly found our work order and our 3:00pm job now has a 3:45 start. The car was finished in about an hour, as quoted. Plus, at twenty dollars per tire, it would appear a successful visit, thank you to my friend! Wait! Successful up until we were on the road again, approaching Tudor on "C" street. Wobble, wobble and off comes the left rear tire and lodges sideways under the axle. The freakin' tire came clean off! It's Tuesday, 5:00pm rush on our first seriously ice covered road this season. Now we're staring at the Bear Paw bear on the corner with only three functioning wheels on the ground. But thankfully, no one was hurt. Naturally, we called L&M who called a wrecker and carried us back to the shop. At L&M's expense. Having no loaner vehicles, they then sent us home in a cab. Again, on their dime. The following morning our car was first on the rack and all repairs were made. Once more, no charge. In fact, our initial $80 for tire service was refunded and L&M paid for our return cab ride. I spoke to Michael, the owner, and he confirms that they not only double checked/repaired the problem wheel, but they also rechecked the bonehead's (my term, not his) work on the other three. Tragic in some eyes, irresponsible in the eyes of others, inconvenient in mine. Mistakes are made in this world. I get that. This is one area they are not excusable. Burn my steak and you can always make another and we're all good. A serious accident happens due to neglect on my car, that could've have been a catastrophe. One maybe you don't recover from. To sum up. A huge unacceptable mistake was made. But this group bent over backwards to accommodate. They sent the cavalry to rescue us, secured our safe transport home and back then double checked all the work done to the vehicle. They waived all charges and paid all expenses. Equally as important to me is each of them offered a sincere apology even though only one person botched the job. I normally give local businesses a few chances before totally cutting ties. In my book this is a stand up organization that will get my future business and deserves four stars. 10/22

I've been bringing my vehicles to L&M motors for 20 years. Today, I brought my vehicle in for a…read morestandard oil change and was charged $327.48. They charged me $32 a quart for the oil and $54 in labor. The last time I got my oil changed it cost me $170, so I feel like I'm being price gouged. Since the prior owner sold the business, things have gone way downhill there. Take my advice and never bring your vehicle to this place. They don't deserve your business.

I am from out of town and needed an oil change with my own oil that I brought with me. These guys…read morewere very professional and did a great job. The price was reasonable and they put the splash shield and rubber plug back correctly, unlike other shops I've gone to. They also read my check engine light and told me what it was. I definite recommend these guys!

After being disappointed at the service provided by my dealership, I was delighted with the service…read moreat this office of Xpress Lube. Quick, efficient, friendly,economical.. I'll definitely used them for servicing my Toyota Tundra.

Once again, Ben took great care of my car! He's fast, honest, and has very fair pricing! He…read morewill not BS you or try to get you to pay for things you do not need! If you need any maintenance done on your vehicle, give him a call, or drop by. Support local small businesses!!!! This week we brought in my "driveway queen" - it has been parked for 2 years - she needed some loving to be truly road safe --- Ben fixed her right up!

The owner was very honest. What a great feeling bc lots of auto places are rip-offs. I will use…read moreHillside regularly!

Was quoted a price of $112 on an oil change for my Subaru Crosstrek and then charged $152. When I…read morecomplained the guy said there was an oil up price for my vehicle. Well it would have been nice to know that before spending $152 on an oil change. They should stand by their quote. Won't be going there again.

been bringing vehicles from my entire family here for over 10 years and had nothing but a great…read moreexperience, after today I'll never be returning the man at the counter w the pony tail was so rude and filled with attitude from the moment I walked in. not willing to help come up w any sort of solution. one call to another xpress lube, and they were able to resolve with in seconds.

Went here several years ago on a Groupon, and recently returned for an oil change and service on my…read moreDodge Dakota truck. Honest, fair prices, and timely service. Told me what was wrong with options for addressing the issues, most of which were minor. No pressure or "up selling". I will be bringing my other vehicles here.

I told the man what I needed he gave me a date to be there I was there he fix what I needed with…read morethe outer problem this man is a good mechanic and I recommend anybody and everybody to do business with this guy he is a good mechanic and he is fair thank you sir we're doing such a fine job on my rig

Quick service, friendly staff. Checked all fluids and cleaned windows. Use them every oil change.read more

Went in to have an oil change and possibly belts changed out. I could do the work personally but do…read morenot have the place to work on it. To change the belts you have to remove front passenger tire , which also happened to have a wheel stud missing entirely. I thought it was broken off. I already bought the belt and wheel stud and nut. So I decided to have them do it to get it all done. After all the belt started intermittently squeeling. They found the belt tension bolt broke it was rusted and definitely broke. Offered to temp fix or get the right part , I went ahead and had it done right. Also had all the wipers changed out. Also the two front tires were swapped and they fixed that for me as well. All issues beyond oil change and belt we brought to my attention and shown Customer service was amazing, early on I went to Costco to burn time and so the pack of freshly cooked seasoned drumsticks then checked out and decided a large pepperoni would go nice as well. Brought those for the team at Diamond Jiffy Lube. They were definitely appreciative!! I would highly recommend due to nature of the team and manager! 2007 Nisaan Murano

I want to give a huge shout-out to Bonnie at Big O Auto Repair…read more She took the time to clearly explain how these warranties actually work--something I wish had been done when I purchased my truck from Dodge Chrysler Jeep on 5th Avenue. Unfortunately, the warranty I was sold there can only be used through their service department, and dealing with them has been an absolute nightmare for even minor repairs. Bonnie stepped in and walked me through everything with patience and professionalism. Because of her, I'm now in the process of canceling that warranty and switching to one that allows me to use Big O exclusively. That peace of mind means everything to me. I've trusted shops like Big O Auto Repair before--my last truck lasted 20 years because I had honest, reliable mechanics who did the job right the first time, never cut corners, and stood behind their work. That kind of trust is hard to find. The team at Big O is exactly that--honest, knowledgeable, and genuinely committed to taking care of both you and your vehicle. I have full confidence that with their help, my current truck will go just as far. If you're looking for a place you can trust with your vehicle, this is it.

Had a great experience at Big O's. My truck kept throwing an engine code that other shops couldn't…read morefigure out. These guys had it diagnosed and fixed right away and I've it's been trouble free for weeks now. Couldn't recommend them more.

This place used to be my go to. Four family vehicles for oil changes and tire changes at least two…read moretimes a year. It's always been pricey and the product push and overcharges for air filters is a bit much. I never cared too much because they did a good job. Customer service and interactions with employees Just tanked overnight. Very unfortunate and don't expect it to be open much longer if they keep it up.

Wrong oil filter installed. Way too big, gushed oil out at startup. Stay far far away from these…read moreclowns. Two cars, to big mistakes.