Awesome help Came to…read morethe rescue... stopped for coffee on our 4500 mile ride, and bike wouldn't start. They were there in 15 minutes

Avoid This Shop - Poor Communication and Poor Workmanship…read more I brought my Triumph Scrambler 900 in for its 12,000-mile service. Before that, it ran beautifully -- started every time, idled perfectly, and the rear brake worked smoothly. After this service, everything changed for the worse. **Poor Mechanical Work:** My smooth idle turned into rough, sputtering revs between 800-1200 RPM. I was told this would resolve after a 10-minute idle reset -- and it *seemed* to at first, but only because the engine was warm. Once it cooled down, the problem returned. They told me what I wanted to hear rather than fixing the actual issue, and I regret believing them. **Brake Issue:** Within 30 minutes of leaving the shop, my rear brake went from tight and responsive to soft and sloppy. I had to shift my weight on the seat just to push the brake pedal far enough to engage. It didn't completely fail, but the drastic change made me seriously question the quality of their work. **Charged for a Part They Didn't Install:** I was billed $200 for a skid plate I had declined after learning it would require removing the center stand. Only after I caught it, then the charge was it refunded. I'll assume this was poor internal communication, not intentional, but still -- not acceptable. **Delays and Misinformation:** I gave three weeks' notice and called daily leading up to the appointment. They assured me the bike would be serviced promptly, but the day it arrived, they still hadn't ordered the necessary parts. One staff member said the parts were overnighted; another said they were backordered. I never got a straight answer. **Bottom Line:** Whether due to carelessness or poor communication, this shop failed me at nearly every turn. They don't return calls, they don't coordinate internally, and they don't take ownership of problems. To be fair, the staff were generally polite -- but that's not enough when your bike comes back worse than it went in. If you have other options, take them. I wouldn't recommend trusting this shop with your motorcycle.

Ali and his crew is AWESOME. I brought my truck in that experienced a nightmare by a mobile…read moremechanic that didn't know what he was doing, and Ali assured me that my vehicle would be safe by the time it left his shop. He delivered in more ways then one. He was professional, took his time to evaluate what was wrong, and kept me updated every step of the way. I highly recommend Alaska Professional Auto, and for all your auto needs. Awesome people!

This place is the only place to go if you have especially old car/truck. Many other repair shops…read morewill not handle older cars. My 33 year old truck needed a motor replaced. They ordered a remanufactured motor and installed. They did excellent jobs with installation and completely fixed any following up minor issues and adjustments. My hands up to Ali and all other mechanics. Thank you!

My husband has been searching for 2 years for a particular truck with particular options.. we were…read moreat the point of looking out of state. A few months ago we came upon THE truck here at frontier. We live about 4 hours away so asked a friend to drive it. He went over and drove it and really didnt have anything bad to say and the staff were easy to deal with. Fast forward 3 months and endless searching high and low.... My husband asked me to go check out the truck when I went to do errands in Anchorage. So pressed for time I swung in and asked for particulars on the truck and unceremoniously climbed under it an did my inspection:-) then up top I went looking at everything my eyes could see... hmmmmmmmmmmm I will tell we have 3 other trucks like it so I had a good idea what I was looking at/for. I personally wasnt stoked about buying another truck but whatever..I knew it was the truck for my honey . Steve was awsome to talk to. He let me look at it without demeaning me or talking to me like I was a dumb girl. Which I have found many other salesmen do. So I appreciated how Steve respected my knowledge and answered my questions. Now I left in a hurry after driving the truck I had so many things to do... My husband, based on what I had to say about the truck and the way I was treated and the air of honesty I felt while talking with Steve and Thomas, decided to buy the truck... You should know the truck was a older model that banks dont typically finance. Thomas handled the loan app and got it sent to the right bank for us. OMG the communication! Thomas stayed on top of the app and it went through and in short.. I am thrilled. These guys were awsom from start to finish. I love the bank they sent us to(I never even hear of it) so Tom and Steve's knowledge there was invaluable. My husband has his dream truck. Thank you guys, our 2 year search is finally over!!!!!!!!!

Bought a brand-new 2025 Kodiak Cub 170BH here. On my first camping trip: heater and refrigerator…read morenot working and window leak. Brought it in for service -- was told the window leak couldn't be found. However, found a heavy silicone patch applied on that window alone. Liars! The trailer came back with new damage on the interior panels -- screws and staple marks that weren't there before. No acknowledgment, no accountability. Months of emails followed. The owner, Vik, eventually responded in writing that everything is the manufacturer's responsibility and directed me to Keystone. Keystone then confirmed they have zero warranty claim history for my unit -- meaning the repairs performed here were apparently never filed with the manufacturer at all. I gave this dealership every opportunity to make this right. What I got was delay, deflection, and silence. If you're buying here, just know: the experience ends the moment you drive off the lot.

They were great! Called them about a squeaky "something" on my passenger side of my car. They said…read more"come on by !" Over the phone. Showed up and they found out it was my ball joint and were able to fix it within 3-5 ish hours? I walked over to the mall nearby to kill time. Came back and the squeak was gone! Definitely would recommend. Reasonably priced, kind gentleman there.

Had some break issues. Seemed to snowball into more ended up costing a ton…read more.. But they gave a small military discount. Staff was nice. Had to wait till the next day for the parts but Work was done in a timely manner. Part didn't look broken so just maybe it could have been resolved without replacing all the breaks. Idk, I'm not a full blow mechanic just have a little knowledge.

I've read a ton of bad press on tire shops so on the advice of one of our new Anchorage friends,…read morethat we trust, we brought our new snow tires to L&M for installation. Other places had us calling them every day for an opening or waiting until the end of November. L&M got us in in three days. We arrived exactly at 3:00 on Tuesday as the snow is just starting. Whew! Maybe it should have been a warning sign when the tech walked back into the office (35 min into our appointment) and asked how he's supposed to work on a BMW when Honda keys are attached to the work order? That took you a half hour??? The super sweet Christine (who makes a killer cheesy potato soup) quickly found our work order and our 3:00pm job now has a 3:45 start. The car was finished in about an hour, as quoted. Plus, at twenty dollars per tire, it would appear a successful visit, thank you to my friend! Wait! Successful up until we were on the road again, approaching Tudor on "C" street. Wobble, wobble and off comes the left rear tire and lodges sideways under the axle. The freakin' tire came clean off! It's Tuesday, 5:00pm rush on our first seriously ice covered road this season. Now we're staring at the Bear Paw bear on the corner with only three functioning wheels on the ground. But thankfully, no one was hurt. Naturally, we called L&M who called a wrecker and carried us back to the shop. At L&M's expense. Having no loaner vehicles, they then sent us home in a cab. Again, on their dime. The following morning our car was first on the rack and all repairs were made. Once more, no charge. In fact, our initial $80 for tire service was refunded and L&M paid for our return cab ride. I spoke to Michael, the owner, and he confirms that they not only double checked/repaired the problem wheel, but they also rechecked the bonehead's (my term, not his) work on the other three. Tragic in some eyes, irresponsible in the eyes of others, inconvenient in mine. Mistakes are made in this world. I get that. This is one area they are not excusable. Burn my steak and you can always make another and we're all good. A serious accident happens due to neglect on my car, that could've have been a catastrophe. One maybe you don't recover from. To sum up. A huge unacceptable mistake was made. But this group bent over backwards to accommodate. They sent the cavalry to rescue us, secured our safe transport home and back then double checked all the work done to the vehicle. They waived all charges and paid all expenses. Equally as important to me is each of them offered a sincere apology even though only one person botched the job. I normally give local businesses a few chances before totally cutting ties. In my book this is a stand up organization that will get my future business and deserves four stars. 10/22

I've been bringing my vehicles to L&M motors for 20 years. Today, I brought my vehicle in for a…read morestandard oil change and was charged $327.48. They charged me $32 a quart for the oil and $54 in labor. The last time I got my oil changed it cost me $170, so I feel like I'm being price gouged. Since the prior owner sold the business, things have gone way downhill there. Take my advice and never bring your vehicle to this place. They don't deserve your business.

I love these guys. I made the mistake of purchasing my atv…read moreelsewhere. The follow up and service sucked. THIS PLACE IS FANTASTIC. I've had general maintenance done here. I also ordered a performance clutch kit And had them install it. They are popular and you will probably need to get an appointment for stuff like that. Knowledgeable desk guys too. I had an old 80's atc/200 I'm my back yard that needed tlc. They don't work on that old liability three wheel stuff but can give you the phone numbers of hobby wrenches that will. Very friendly Knowledgeable. And my favorite. Return phone calls and let you know when your stuff shows up. Let's face it. Anyone can sell you a machine. Who're you going to take it WHEN it needs care. A service oriented place. HERE!

My buddy and I were on a motorcycle tour through Alaska and by the time we got to Anchorage our…read morerear tires (Heidenau K60s) were toast. I called these guys up and They had 4 tires in stock that would fit our bikes. They had quite a few jobs underway but they said if we could get the tires off the bikes they would change them right away! Deal! We were equipped to do that and we were done in an hour or so. Very friendly guys!

Fantastic customer service! Andrew has the natural curiosity to "figure it out" that makes him…read moreinvaluable in solving your electric motor problems.

These guys rebuilt a rare motor that was discontinued 20 years ago. Kind and honest, the kind of…read morebusiness I'd like to see more of. Didn't cost an arm and a leg either. Cheaper than replacement, with a better quality outcome than a new aftermarket part. . Redline is my new go to for repairs

Yet another visit to youngs gear. I purchased a 99 ranger…read moreP.o.s from craigslist as a backup winter car. I was not sure if the 4x4 was working or not. I did not particularly want to engauge it on the dry summer pavement and scrub the tires around corners to see. I was too lazy to jack up all four tires to test it out. I asked them to check the whole thing out. If this place was unscrupulous, they could have snagged me for a new controlbox, a new electronic transmission actuator and more. In the end all they did was replace my 4x4 engaged light. and my differential fluid, as requested by me. Keep in mind the owner is on site. Unlike many other places. Other posters have issues. 4x4 cars take a beating up here in Alaska Good work isn't free. I personally am never upset if a mechanic discovers stuff wrong with my car that I was unaware of I am pleasantly surprised. And not upset and take out the information on the messenger. --------------- Way to go Young's gear!!!! I wanted to buy a " new" old 4x4 I found it on Craigslist. I drive it. I liked it. I called up Young's and without notice!!!! Asked if they'd look over the 4x4 components. They did. I paid shop rate for a mechanic to test drive, and jack up and check all that Young's is good at fixing They noticed a leaky shock and old t case fluid That's it. They thought the car was a good buy. I've had it 6 months now. No probs! Thanks Greg! And the guys at Youngs!

Phenomenal service from Young's Gear here in Anchorage. After driving across the BC and Yukon…read moreTerritory in January 2020, the front drive shaft on the Jeep JK Unlimited went out. Young's ordered a new front drive shaft which worked well, but after 9 months, it caused significant vibration. They contacted the manufacturer and confirmed the warranty, and replaced it with a new drive shaft in one day. They also ensured the replacement shaft would not have the same problem before installation. Thanks to Chris and the Young's Gear team for covering a problem that was outside their control, and made the process very smooth despite a part failure. I highly recommend!