- driver was on time - clean bus…read more- we left forty five minutes after the agreed upon time and the driver was nice about it - he was also nice with our crazy requests - Bluetooth speaker on board - company was very responsive with communication

This was my first time using JRB and I plan to use them again! The company was good with…read morecommunication and the price was reasonable especially compared to other companies I looked at. The driver was on time and responsive. The bus was in great condition and everyone thoroughly enjoyed the ride. Would 100% recommend.

We just used the NY NJ Bus Charter Services and I give them my highest review. The bus comfortably…read moreaccommodated our group of 30+ seniors, and our driver (Brian) was particularly friendly and helpful. All through the process from booking to getting back home was smooth and pleasant. Sean - the owner, has been very responsive. An extra bonus on customer service. My husband accidently left his jacket on the bus and they are dropping it off at our house later today. Can't beat that!

FIVE STARS! I am a…read morebig fan of smaller business. The number one reason is because I will speak with real people who work at the actual company. I had the pleasure to work with Sean. Sean is professional, communicative, and super easy to work with. I ran a corporate event where I needed 40 people (CEO, CFO, CMO.. all of the big titles) driven to and from NJ to NYC. I was super nervous, and Sean was here for it. The bus arrived 45 minutes EARLY, the driver had been an actual city bus driver for 29 years, and he got us into the City in twenty five minutes! Smooth driving!!! Our driver was the sweetest and happiest person ever. He was such a pleasure and we felt very safe in the bus. And even better? These rates could not be matched! So: great rates, professional, timely (early), safe, driver, VERY clean bus. Exactly what I wanted, expected, and received. Hands down a great experience all around and I strongly suggest you give Sean a call for ALL of your charter needs. Once Sean and I had the details together, I did not have to do anything else. I was nervous wreck, and NYNJ Charter had it handled. You do not need to go anywhere else. This is the bus to trust!

I needed to get 45 teens to a Catholic retreat and John and his team found my group transportation…read morein less than 24 hours! They were absolutely amazing. As you can see by my profile, I never write reviews but this team of people truly went above and beyond! Dont hesitate to book with them.

I reached out twice on 2 seperate occassions for an instant quote and received no response. Then I…read moretried chatting for an instant quote. I was told they don't quote a year out, so I asked if they can quote me for a date in the next month just to get a ball park idea and the chat stop responding....

This company was very accommodating to our requests and changes and responded to each inquiry we…read moremade. They were on time and professional and we will use this company again next year for our annual trip.

The best!!!!! I have used them for my school for TWENTY years~ Love Eddie, Stephanie, the drivers,…read moreand crew. Family business who takes pride in what they do... Have used them for local trips all way through locations up to 15 hours away and is always stellar in every possible way!!!!!

The drivers and support staff were great at getting us connected once we landed in Philadelphia…read more Many of us had to call to figure out ever the bus would stop but the charger service reps were patient, helpful, and polite. The drivers accommodated all of us -- especially those with disabilities without delay or conflict. That was very refreshing and professional. My only suggestion is that riders can be sent the pick up route/instructions the day before they arrive to avoid so much confusion once they land. Nobody at the airport seemed informed and the confusion was high as people arrived from all over the world for this international conference. Thank you for being professional and providing reliable and safe passage! Great job by all!! The buses were on time, comfortable, clean, and with the fee. The drivers were friendly and accommodating. The customer service was responsive and professional.

We had Angel as our driver and he was amazing!! He was on time, drove safe and super friendly!read more

I'm not sure about the company itself, but I had a very troubling experience with one of their bus…read moredrivers. While I was riding my motorcycle, the driver intentionally cut me off and then made an obscene hand gesture. I have the incident recorded. This kind of behavior is completely unacceptable--especially from someone responsible for transporting passengers. It's not only disrespectful but also extremely dangerous for everyone on the road. I hope the company takes this matter seriously and addresses it appropriately. Bus #375 Date 5/18/25 Time 9:51am

From the owner: Regency Tours was established in 2013read more

I hate to give bad reviews but I feel it's important I leave this review. Anytime I try to reach…read moredispatch they're rude and hang up on me even though all's I want is to speak to a supervisor or just get answers. The Bus 33M from Caldwell to NYC is an absolute mess. Both my wife and I take the bus to work everyday and contribute a lot of money to this bus company only to deal with the worst service ever. Waiting on line for 45 minutes and then having to stand should result in a free trip in my opinion or at least discount. This has been the situation for the past month or so. Everyday myself and others including pregnant women, elderly folks and handicap wait at the bus stop for 45 minutes watching busses go on by with no room only to eventually board a bus with standing room only. Anytime I call dispatch for answers why the busses are late they typically hang up on me. Anytime we ask the bus drivers they're nasty and tell us to call dispatch. I know the drivers don't make schedules or routes but we just want answers. It seems as if they need to add another bus to our route or maybe even two. For now, I'd say hold off on taking this route or bus line until they get their stuff figured out. NJ Transit is the way t

Today I have a bus driver heavy on the break pedal I had to hold on to my seat at every stop he…read morekept fiddling with all the gadgets at his disposal what a clown a little oriental fellow scary driver this sucks!