My dog got real sick under the care of a different vet and ended up in the ER. Hoffman was…read morerecommended by the ER , as of course I was looking to switch vets. All 3 Dr's are fantastic!!! My dog has a chronic Illness and I usually call at least once a week to make an appointment, ask a questions , or have a concern and each time I am so well taken care of by the Dr's and staff. Not one person rubs me the wrong way, which is rare there is usually one person that you just end up not liking to deal with. They all love my dogs and treat them like their own . My last vet .. they didn't really like dogs if you can imagine that. So I know my dogs are in great care and I highly recommend them .

I called in hopes to get my dogs tooth looked at and before I could even explain anything or ask…read moreany questions I started getting bombarded with defensive energy and being told I have to have an exam, why do I even need to have my dogs dental looked at because he (which she is a she) is only 1... oh maybe because she broke a tooth because she's a dog...? Honestly one of the most unprofessional, defensive, and unintelligent "professionals" I've ever interacted with. No chance I'd take my dog to see you guys if that's how we are spoken to just trying to get an appointment for my dog. Hire better employees to answer the phone.

Dr Jacobson is a wonderful caring vet. He is calm and conservative. I love his bedside manner.read more

Good, competent vet with positive vibes and rarest, amongst the current population of questionable…read moreplaces in the industry, a good value.

We brought our girl Snuggles to see the vet for the first time. Staff was kind and organized. The…read moreexam was thorough and the doctor answered all of our questions. Doctor was able to do a quick ultrasound to check out her stomach and the techs were able to do a blood draw quickly. Everyone was gentle with her. Will be back.

Very nice staff. We didn't feel rushed like our previous veterinary office. As an added plus they…read morearen't owned by a private equity group.

We tried a few different vets in the area before settling on Barrington Square Animal Hospital…read moresimply because it was closest to our home. After several visits over the years, I can say there are some positives--but also some major drawbacks that ultimately pushed us to look elsewhere. First, this clinic is exceptionally expensive. Nearly every service, from routine checkups to prescriptions, is priced noticeably higher than other veterinarians in the area. Even basic medications felt inflated, which adds up quickly when you have multiple pets. Customer service has been inconsistent. While scheduling appointments is easy, the in-office experience really depends on which doctor you get. Dr. Irina was the biggest issue for us. We saw her at least three separate times, and each visit left us feeling negative and unheard. She was dismissive, condescending, and spoke to us as if we were children rather than pet owners trying to understand our dog's health. When we brought in our six-month-old Doberman for unexplained hair loss, she immediately pushed for nearly $1,000 worth of tests without offering any explanation or talking through potential causes. The approach felt rushed, impersonal, and overly costly. On the other hand, Dr. Zoe was absolutely wonderful. She cared for our mini schnauzer when he needed several rotten teeth removed, and she was patient, kind, and incredibly thorough. She answered every question, explained the procedure and recovery clearly, and even walked us through all the financial details so we knew exactly what to expect. Her compassion and clarity made such a difference during a stressful situation. If every visit had been with Dr. Zoe, this review would be glowing. But the combination of high prices and inconsistent bedside manner--especially the repeated negative experiences with Dr. Irina--made it hard for us to stay loyal to this clinic. For the amount they charge, the level of care should feel far more consistent and respectful.

I find it difficult to write this review as we have been taking our pets to BSAH for over 30 years,…read morebut am posting so other pet owners see this and be aware of exactly how/if their pets are being evaluated and treated properly at BSAH. Long story short, suddenly our dog developed a limp so we took her to BSAH for an evaluation. The Vet briefly checked her over and suggested X-rays, which did show a tear. We were given information on the surgery and quoted $5600 for the surgery. Being on Social Security this was a huge challenge for us but we love our pup and decided to go ahead 4 days later. She got through the surgery, but did not do well afterwards and would not eat. We followed up with Dr. Jen 3 days post-op and it was suggested she have more blood tests done. At that time Dr Jen noticed a very large tumor in her abdomen and probably did not have a long time to live. I keep asking myself over and over again why did neither Vet notice this tumor before putting our dog through surgery (and before the financial outlay)? We had her put to sleep 3 days after her surgery. I asked Dr Jen how this could happen and she said the tumor got so large so quickly. If it was that large, how was it not noticed before surgery? I feel this was negligence on their part unfortunately and hopefully they will be more careful and more detailed in their care before putting a dog through surgery. It is done now. Saddest thing I've ever experienced. Hopefully they will be more competent in their profession going forward, and other pet lovers won't have to go through this.

Always very friendly and efficient. Wonderful time and attention spent with us. From the time…read moreDebbie greets you at the door, to Ashley greeting and checking Orion in and Dr. Smith taking the time to get to know us as her new patients.

When we went last week the cost for annual visit with vaccinations for our cat was $400 and for our…read moredog it was $500. Nothing extra, just exam and vaccinations. We won't be going back.

First, I would like to say how much I truly appreciate entire clinic. Every visit has been a…read more positive experience. The veterinarians are knowledgeable, attentive, and caring, and the entire staff--front desk, veterinary assistants, and technicians--are always kind, welcoming, and professional. The atmosphere is consistently calm and friendly, which really helps my dogs feel at ease. The facility itself is also very clean and well-maintained, which I value greatly. I would also love to highlight groomer, Daniel. He is honestly the best groomer I've ever had. Not only do my dogs look absolutely beautiful after grooming, but what matters even more to me is how they feel. They come back happy, relaxed, and not stressed at all. That speaks volumes about the way he handles and cares for them. Thank you for creating such a wonderful place for both pets and their owners. It truly makes a difference. Jolanta Schubert

I realized I haven't updated my review since they changed locations. This is still where we bring…read moreall our pets. Unfortunately for us, Dr. Washington only does the dental program now, but she's an amazing vet and I trust them. When our cat had to go in for a repair in his canine, they realized he had a number of teeth that needed to come out in the back that never would have been noticed otherwise and called to discuss out options. We've now got cats treated for hyperthyroidism, osteoarthritis, FLUTD all going to this vet. The front desk staff are amazing (Patti and Maureen are amazing and always so bright and cheerful!), and when they make a mistake (filling a med with the liquid version out cat won't take), they make it right. We now see Dr. Williams, and she's incredibly kind and makes sure to explain any and all issues we have, as well as answer any questions. We always leave feeling confident our pets are receiving the best care. Honestly? The only downside is the high ceilings of the new building can allow for barking echoes inside that didn't exist in the other building. Worse for the staff than anyone else, and the only bad thing I have to say.

14 years ago, I rescued a dog who was in a bad physical and mental state due to multiple forms of…read moreabuse and brought her here. With the guidance of Dr Williams not only did Nora survive, but she thrived. I had a significant medical event a year later, and eventually needed a support animal. We recently said goodbye to the dog that saved my life multiple times. I wouldn't be here today without Nora, and Nora wouldn't have lived without Dr Williams.

Conveniently, I was able to get Saturday appt. We felt safe, secure and cared about. Awesome…read morecompetent care.

Dr Flahaven and his wife and Colleen are the best . They take great care of my champ and I feel…read morelike they are family . When champ had an emergency after being attacked at a dog park they made room for his surgery even though they were booked . They show Champ my son and me the best customer service and warmth

Dr Flahaven and the staff were incredibly compassionate when it was time to put our sweet Mango…read more(cat) down. We are incredibly grateful for his thoughtful/professional advice and helping us come to the decision. They gave us all of the time we needed to say goodbye and helped with his cremation. We are forever grateful.

We have been with them many years. Over the years we have used many different vets but none are…read morelike Sutton Road. In this age of corporate vets they are amazing. Everyone there is so caring and wonderful. We couldn't recommend them more. Every visit the seem to go above and beyond. I trust them completely and could never think of switching.

We love Sutton Road Animal Hospital. All staff members and both doctors have been extremely nice,…read morepatient, and caring. They have discussed treatment and price options up front. They have also been transparent. I requested additional tests and the doctors were honest in saying that of course they can do them but based on my dog's health, we are lucky and we don't necessarily need to do them. I ask a TON of questions and I've never felt rushed or dismissed. My dog loves coming here and is always excited to see the team. They are also great with fitting you in ASAP when needed. I would continue to recommend both Vets and I'm shocked at the negative reviews..

I recently left VCA Schaumburg for several reasons and found Park Rose Animal Hospital. I was only…read morethere for a few months when I had to have my dog of 17 years, put down. Dr. Kugashiya (Dr K) and his staff couldn't have been more compassionate and caring. I wish I would have found this group many years ago. It felt so good to have my dog's last days taken care of by a group that was so caring. I would recommend them to anyone looking for a vet clinic?

Very nice place, they take care of our dog, and charges are normal and reasonable…read more The offices are always clean and well kept.