I would like to give a big thanks to Jesus all the guys and the mechanics for helping me to make the right decision on putting the right shocks on my truck. I love my fox shocks on my Gmc. Thank you guys. read more

4WP Chula Vista - Very poor experience. On December 17 we made significant purchases in cash. Staff mocked us in Spanish (not realizing I understand Spanish), made inappropriate comments about our payment method (cash) , and even shared other well known customers' names in a mocking way. The parts they recommended were incorrect and for a different vehicle, even though they had already seen our vehicle in the parking lot. An employee later threw the shock absorbers on the counter and raised his voice at my partner. As of January 10, we are still missing paid parts and have not received a refund. Extremely unprofessional and disrespectful behavior. I do not recommend this location. read more

4 Wheel Parts - Tires Near Me - Chula Vista, California

This place is legit! I read a lot of negative reviews but I have nothing but praise for this business after taking a chance on them. I was looking for a particular grill-mounted off road lights bar for my newly purchased 2024 Ford Ranger Raptor. I went to the store and spoke with salesman Jesus Balverde. Jesus quoted me a price for the part and installation but explained since the part was not from a company that they do business with, he would have to charge extra for the part and it would cost me more than if I ordered the part myself. Jesus explained they would still install the part if I ordered it myself and would not charge me anything over the installation price he quoted me. So I bought the part myself and scheduled the installation with Jesus. I brought the truck in as scheduled and had to wait for it since I didn't have a ride home. Jesus said the work should take about three hours to complete which I was good with. I explained to Jesus which auxiliary switches I wanted the lights to be connected to and he said he would let the installer know. I was surprised when the job was completed in less than two hours. Everything was wired correctly as I requested and the installation was flawless and professional. I spoke to the installer after he completed the work but I never got his name. Big shout out to Jesus, the installer and all the other staff at 4 Wheel Parts Chula Vista. Thanks for your excellent service. I will definitely do business with this company again and I highly recommend them to anyone looking for 4 wheel parts and accessories with honest sales staff and excellent service. read more

Went to shop for rims and tires for my 2022 Tacoma. Jesus and his staff gave me great information about getting the biggest wheel and tire combo without any rubbing ... I'm very happy with the results and Jesus gave me exactly what I asked for absolutely no rubbing ....thanks for pointing me in the right direction read more

These guys are awesome. The integrity here is stupendous. They accommodated me every time I've came here. And let me say I'm horrible at keeping appointments. Either way they didn't get upset with me they still service me and for that I'm truly grateful. I'll keep coming here!!!!!!thumbs up. read more

Big shoutout to the guys at 4WP Chula Vista! I called in and ordered an adjustable track bar and steering stabilizer for my Jeep jku and the guys were able to squeeze me in the next day when my parts came in. Quick and easy process and the Jeep definitely drives and feels more solid now. Thanks again fellas! read more

Called multiple times !!!! The manager Omar Took my email and my phone number and said he would call me right back!!!!! never did.. I'm literally just trying to spend $6K+ for new rims, tires, and shocks.. I called 6 different times over the next week trying to get a simple answer, when I could bring the car in and have the install done? please take my credit card and book me a space is like mission impossible.. I don't understand, back a handful of years ago ''4wheel parts'' was a very reputable outfit ! what happened? How can a manger suck so hard at being a manager? so glad I didn't keep pushing and took my Business elsewhere after reading some of these reviews after the fact.. read more

Complete rip off - they told us we had to buy new tires in order to do the work. we went somewhere else to get tires and came back and they made other excuses as to why they couldn't work on our truck. Claiming we needed to do extra work - wasted 2 days.. don't recommend them at all read more

Came in on a Monday and by end of Friday my 4Runner was done and looks so kick-ass! Alex was super helpful. Definitely coming back for my next upgrades. read more

4 Wheel Parts - 2018 4Runner - After Icon Suspension, Method Wheels, KO2 Tires - Tires Near Me - Chula Vista, California

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Tried contacting this shop multiple times over the past week, different times and days but never get an answer. Going to off-road warehouse instead read more

AWESOME!!!! Thank you Alex and 4WP team you made my dream come true! 2001 ford explorer 3 inch lift, 33 tires, and hot ass rims. read more

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The store is really very good, however the shop is not. Needed shocks for my tacoma, it has "2 lift that requires shocks designed for that lift. I had to go to the Temecula store to pick up one shock & and had an appointment for Friday after Thanksgiving 9:00. 40 minutes before the appointment time the cancel to Monday. Problem is I'm going back to Atlanta on Saturday night. The shop gets a. -2 star and the store a 4 star read more

Overall, good experience. Customer service was standard and the guys upfront were helpful and knowledgeable. Got tires and wheels put on my truck, as well as an alignment. Would've gave the whole experience 5 stars except I did have a little issue with payment. Although it's not this store in particular's policy, and more so 4 Wheel Parts as a company, it is the person at the desks responsibility to tell me what I'm paying for. Long story short, I ordered parts on the phone and change my mind on it over the weekend when they were closed, so I wasn't able to cancel. Come Monday, I was told I'd get charged a restock fee. It was confusing to me how 4WP was going to make money off me, on a part that I don't even get to lay my eyes on. It'd be different if I went home with the part and brought it back. Either way, if that is policy, there has to be an agreement or some kind of notice given. If I was given notice, I would never have ordered the parts elsewhere or never done business with 4WP. If I place the order over the phone, the policy needs to be stated over the phone to me and I have to acknowledge it. They were nice enough to waive the restocking fee. Other than that, service: 4.5/5, Time it took: 4.5/5, Cleanliness: 5/5 I would recommend this shop and would do business again, but I recommend you look at everything you are paying for and don't be afraid to ask, because they won't be afraid to not tell you and have you pay a "restocking fee". read more

Remember when I told them to cancel my order in my last review about a month ago ? HA. Well they never did. And my order was never fulfilled even though they already took the money out of my account. Eventually I filed a claim with PayPal to get my $200 back ! No one ever called to tell me the order came in either. Like .. what's going over there ? What a redic business this is. Don't recommend them whatsoever. Online inventory doesn't match, ever. Store inventory is never accurate. And the best part is .. no one ever answers the phone. So essentially... they just take your money and hope you forget about your order ?! Wtf. Take your business else where, please. Not worth the hassle. read more

Everyone here is practically useless. Came in looking for some degreaser and metal prep for my lowrider since they said they had in stock in store. Cesar Montoya, a moron sales associate checks the back and it turned out to be out of stock.. no worries. He said they had in San Marcos so he put in my order and said it would get here Tuesday and he would call me WHEN IT GOT THERE. Apparently none of these bums know how to use a phone because come Tuesday, Wednesday, Thursday, Friday, NO CALL. I tried calling but no one picked up and was on hold for more than 20 minutes. Finally my wife had to go in there on Saturday and ask these tools if it had gotten there. Cesar was such a pussy he couldn't even look her in the eye when another dude went back there for the stuff I ordered. Never again will I shop here and I recommend no one does either unless they like a bunch of PENDEJOS and shitty customer service. read more

I will continue to post bad reviews to warn other people not to do business with them. They are claiming that I bought a giftcard? There's no record of this, I actually have an invoice for shocks that I NEVER RECEIVED and they charged my card 8 months later. Can't beleive this people are still in business. SCAMMERS read more

What a first impression!!!! I called got put on hold for 20 minutes then i hear someone answering the phone but no answer then places me back on hold. I was recommended this company but im having second thoughts. Maybe it was a bad day to call but im sure it doesn't take that long to go to the customer one has on hold. read more

I was very hesitant about coming here with all the available options out there and the other Yelp reviews. However, I had a very positive experience. I'm pretty new to the 4x4 truck scene so I did my own extensive research online. I knew what I wanted which was a mild lift with bilstein 5100s and BFG KO2's. I was helped by Joshua "Chino" and he helped get a decent deal on all the parts I needed. Never once tried to upsell me on anything and even told me I didn't need the parts that everyone swore I needed. Results were great. I got the rims i wanted with a great offset, the KO2's I wanted, the exact lift I wanted with no rubbing issues, and all within a decent turn around time even after the rims and tires were on back order. Truck came out clean with no issues so far. Customer service wise, Joshua and the other guys were cool. I was asked multiple times if I was helped. For anyone thinking about upgrading their truck/jeep, I would just do some research first to make sure you know what you really want and then bounce the ideas off the associates. It'll help you have a way better experience. read more

4 Wheel Parts - Bilstein 5100 shocks, pro comp rims, 1 inch block for the rear, BFG KO2'S. - Tires Near Me - Chula Vista, California

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My friend has a lifted F150. She took it in to have some front end work done . She was told to get a quote would be $175 . If she accepted the quote that would go towards her bill otherwise if they didn't think it was safe to drive she would have to have it towed away . She didn't know what to do and accepted the arrangement they wanted all their money up front . After I sent that to them then they took them several days to say the parts were there . During the work they did not replace some of her parts that was obvious they were already paid for . Arbitrarily they decided to lower the front end and then told her it's better that way . She asked for her used parts back they told her they didn't know where they were and wouldn't give them to her . The bottom line here is it was a total scam I lost about $2,500 on paying these people they should pay me the $2,500 the Lost value of the vehicle. They refuse to correct their errors and put the correct Parts on and at this point we're only recourse is to take them to small claims court . They totally unreputable business. They treated her quite badly being a woman they felt free to go ahead and defraud us of our money . Don't go there . read more

Excelente equipo, trato vip.. gracias a Cesar M. Por ayudarme con todo para mi Troque read more

2 years ago , I had ordered tires and wheels, they ordered my wheels wrong two times , and then I had to changed my order because apparently they didn't match my truck... they don't pay attention, I picked up my wheels and no lugs.. then when. Picking up my tires , they had me wait in the back for almost 30 min just to get my tires, the store was not busy whatsoever so made no sense.. Now to today, I had ordered a new set of tires, was told it was gonna be a delay cos they were back ordered, I didn't mind, then I call three weeks and they say actually it got moved to the end of the month, I wait to the end of the month , and they tell me actually one more week, i go in today just to check in , cos they had said 13, or no later then the 16, and turns out I have to wait another week just to get my damm tires.. unreal, I wish they could just be more informative and actually give you accurate information. Rant over, I'd advice to not shop there read more

I have a 2005 F150 and needed some alignment issues checked and was also interested in a 6 inch suspension lift. The sales rep, Cesar Montoya and the installation were very knowledgeable and professional! Cesar worked with me on parts I need and didn't need. I am a very Happy customer! Thank you 4 Wheel Parts in Chula Vist, Californi! read more

If we could give this place minus stars we would. Originally we ordered a water tank for our new TRD 4 Runner. They said they would call when it arrived, yet they never did. We stopped by to check and it had been in for a while. At pickup they guy at the counter was moderately personable. The next time we stopped in the guys working there were total a*ses. Their attitude basically seems to be "if you aren't desert rat looking to off-road, why are you here?" Well, because we own a new 4Runner and like the ability to off-road, but we do clean up and don't look like we've just stepped out of a dust cloud. We've spent a lot of money on upgrading our vehicle & will continue to do so, but not at this location. My husband was just in there today, only customer inside and wanted info on Micky Thompson tires. When he approached the counter he told the guy this. His response, "Yah"...like he could care less. Guess what? We'll spend our $$$$ elsewhere. read more

I was considering this place for lift and 24 inch wheels on a 2022 Jeep Gladiator... thanks to Yelp and the reviews of customers of this place I will Definitely not take my business here. Seems like there is no such thing as customer service here. Bad reviews after bad reviews it's OBVIOUS MANAGEMENT DOESNT CARE. I don't see any improvements on customer service or updates. WOW SMFH read more

I want an over the roof tent and rack combo for my Jeep Wrangler. So at the beginning of August I came to place an order and left a deposit and they promise to get a call as soon as it came in. A month and a week later I called the store for I had not hear them. The rep that answered the called let me know that my order had come in a week ago but they where not courteous enough to let me know, The rep also said that my combo order was incomplete there was no rack and if I still wanted a rack that I can get it from someplace-else (with that audacity). I feel that if I order a combo I should of got combo not piece by peace or for me to get it elsewhere. In conclusion, I feel that I was mistreated and mislead and screwed for all I know the combo came in and they sold my rack to a special customer ( in using good words for not saying their buddies) This was my experience, how do you see it? read more

1 star isnt low enough this is my second time in store both times surrounded by upset customers due to them being promised their cars back Hours earlier. I Originally came in after purchasing 640+ dollars wheels and having them installed and balanced for 100 dollars. After spending 5+ hours waiting in store I left in the peak of traffic therefore not going past 25 mph not having the opportunity until the next morning to feel that my wheels were 100% out of balance the steering wheel shaking Violently. I then take my 2019 tacoma with just over 5K miles to my nearest tire shop they then confirm my tires were no where near balanced. I have spoke to corporate 3 times now waiting to hear back from the regional manager. Absolute terrible customer service and wouldn't not reccomend anyone to come do buisness here. read more

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Cesar Montoya made it happen! I went into this 4WP location during the long Labor Day weekend. I expected some time to pass before all of the parts I ordered arrived and I could have them installed. I ordered wheels, tires, a lift, and an exhaust. The original wheels I ordered were on back order. I was also working with a time crunch. I had to have all the parts installed before shipping my truck overseas for work Cesar Montoya, on his off day, was the guy who made it happen. He text me info updates regarding an alternative wheel option (same wheel different color way) and had me an appointment for the following morning at 0900. I show up and he tells me due to a scheduling conflict, he could push my appointment the next day. After talking with him for a very short time, he looked at me and said "you know what? Let me see if I can't get it done today." Long story short, I picked up my truck that same day, with all parts installed and was able to make my truck shipping appointment. Cesar, thank you. You made it happen. Keep that energy for your customers and they will keep coming back! read more

Still waiting on my part, each time I call was put on hold. Then was told they will call me later, 3 time and day they do this to me. Perhaps I am too forgiving. Just gonna use this store in reference to order from online site. Honestly, it is the best way to go. Going on 4th time calling. Review might be lower next time. Didn't even offer my money back or discount. read more

I just want to thank the crew from 4 Wheel Parts for the awesome job they did on my 06 Tundra... What a difference with the Bilstein 5100 Series. Thank you Alex Figueroa for your help and excellent customer service. read more

I really couldn't be anymore disappointed in the service that I received here today. I called Monday afternoon to make an appointment to have a nail removed from my tire. I purchased my tires from this location January 2018, so they're still fairly new and in great condition. When I purchased my tires, I also purchased the warranty that they suggested. The warranty is supposed to cover just about everything under the sun, except for vandalism, which I understand. Anyway, I made an appointment for today, February 1st at 9 am. I'm not sure why a simple removal of a nail and patch would take two whole hours after being told I would be in and out if I made an appointment. I also asked that they rotate my tires, which is free, being that I purchased the tires there. The person that was helping me stated that I would have to pay for the rotation. When I mentioned I had purchased the tires from there and had a warranty on them, his answer quickly changed to them not having the time to do it. So, why exactly did I purchase a warranty on my tires if I'm just going to get the runaround? And, now I have to make yet ANOTHER appointment and take another TWO hours, or more, out of my day to get my tires rotated. I will be sure to take my $1100+ elsewhere next time I plan on purchasing tires. I get that you guys don't want to do warranty work because you don't get paid for it, but maybe you shouldn't suggest it or sell it since it's such an inconvenience. Lastly, the work order I received stated that the PSI for each tire was checked and measured correct, that is false! The only tire that measured at the correct PSI is the one that was repaired! read more

Let me start by saying I have used this store several times when I owned my previous Jeep. I went in today to add some upgrades to my current Jeep and waited in line for 15 minutes to speak to an employee. I asked if they had any other side steps available or could they order them. He stared at me confused. So I showed him a picture from Amazon of some I liked. He just kept shaking his head no. I asked if he had something similar or could I buy them and he install them. He responded no. I confirmed if he meant no, he can't order any or no, you can't install them. He responded again no. He then said he would speak to the manager and disappeared for 5 minutes. He returned and again just said no. I have spent a few thousand at this place in the past. Today I left frustrated and irritated. read more

Wow . What a damn shame ! no wonder this freakin place has this many bad reviews because it's accurate to the fullest extent! this location this place SUCKS & THEY SHOULD CLOSE THIS LOCATION or REHIRE ALL OF THEM & put people Who actually know customer service ! WENT IN TOO LOOK FOR JEEP SEAT COVERS . I truly don't know if it had to do with me being a female literally the only one In there Or what but NOT ONE OF THOSE LAZY ASS EMPLOYEES WERE USEFUL . All talking amongst themselves but didn't even bother to help me . Now I for one & Trust me When I say this worked customer service before and I am not at all a big customer service person Myself okay I get that but if I am literally the only customer inside the store with 6 employees walking around you would think one of them would approach for help OR "HI I AM BLAH BLAH LET ME KNOW IF YOU NEED Anything ?" NONE OF THEM APPROACHED ME I HAD TO DO IT MYSELF . Even when I asked for help he didn't even seem like he wanted to help imma stick with the one in EL CAJON THE BETTER LOCATION AND WAY BETTER CUSTOMER SERVICE all of those employees OVER THERE are helpful and informative as well , as attentive this place JOKE not a damn person could care less if you wanted help or to even buy something . DO YOURSELF ALL A FAVOR GO TO THE ONE IN EL CAJON THEY TREAT YOU LIKE ROYALTY EVEN IF YOUR JUST LOOKING AROUND . This is why I drive further out because places like this in Chula Vista suck and it shows Hope the management sees this too . START LOOKING FOR HELP ASAP read more

Sales team tries to rip you off anyway they can. I bought tires from 4wp with the hazard warranty; of course I get a flat. Take it in the tire is not repairable so they tell me I need to do the replacement. My tire tread is between 60 and 70% I think I'm going to have to pay a little to get it replaced of course. They tell me they don't have it in stock and will have to get it shipped then here comes the scam from the sales team. "You're going to have to pay for shipping on the tire it's going to be 258 to get the tire shipped to our store plus the % of tire mounting and balancing". I was looking at over $300! For a tire they I could order on their website with free shipping for $280!! Went total karen and asked to speak with the manager. We reach a resolution I didn't pay their shipping costs but had to get a different tire. They said the tire would be there the next morning, schedule to have the tire mounted and balanced the 2 days after my original visit. I show up at 840 to get the tire mounted and they tell me it would be about 2 to 3 hours (to mount 2 tires!) I come back 6 hours later and my car still isn't even started!!! I go inside they say they will work on it and I have to wait 2 hours for my truck to be ready while the sales guy laughs about it with his buddies. Go anywhere else but 4wp sales team just tries to rip people off and speaking with friends they've all had similar experiences with the sales team. read more

took my truck in to get steps installed, did a great job but my truck came back with a broken armrest on the driver side. talked to one of the advisors and they said they would get back to me via phone call. never did. make sure you check your vehicle after You get work done here! read more

Very annoyed with this store, customer service sucks. Omar is the only employee I've had a positive interaction with, one shock I purchased came damaged so he got me a new one the next day. I purchased some shocks for replacement on my truck that I was going to install, come to realize I needed to compress my front springs for shock replacement which I didn't have the tools for so I said what the heck I'll have the people who sold me the shocks do the install. Shocks are easy enough to do so I thought. especially for 4WheelParts I mean these guys claim "we install everything we sell" and shocks are easy enough. So 500$ for the shocks and 400$ for install, they install my shocks upside down. So now I have to spend time after a days work to come and fix what I paid "professionals" to do. Thanks 4WheelParts Chula Vista ! You guys can't even read manufacturers directions for parts you sell!!! I would not trust these guys with anything if they can't even install shocks the right way. 0 stars if I could. 1 star for Omar cause he's the only star you guys have lol read more

4 Wheel Parts - Upside down shock - Tires Near Me - Chula Vista, California

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I do some shopping on 4WP's website. Plug in my truck info and it shows me a leaf pack that fits my Tundra. I double check and read the description to be sure. Yup. Says 2017 Tundra is a go! Sweet. I order it. The Chula Vista location calls me a few days later and tells me it's arrived. Head on down and they'll install it for me. I drive 40 minutes to the shop and the guy says "oh that's the wrong part. This is for a Tacoma." I explain my ordering process and he says "yeah that happens a lot. Our website isn't the best." Excuse me? What? Why would they not fix that!?!? They return the wrong parts and order the correct one. This time it's going to El Cajon. Micah calls me the next day and tell me the parts arrived! Come on in Monday morning at 9:00a to get installed! I drive 30 minutes to El Cajon this morning and the guy says - A. They don't have my appointment on the books at all. And B. The parts haven't arrived yet. How is this even possible? How can an organization be this disorganized, unprofessional and incompetent?? If they can't figure out how to order a part and call customers with accurate info, there's no way I can trust them to touch my truck. Pathetic. Go to ORW. You'll pay more but TRUST ME it's worth it. 4WP is a joke. Clearly. read more

I bought a 2019 Jeep Wrangler and the guys that my wife were fantastic very up front and honest then my daughter bought the Jeep and wanted to put on new tires the person that help was a jerk the Jeep had 35's all terrain and he talk my daughter into 37 muddier's now they rub on bumper and these tires will wear out very quick Be careful the people you talk to there read more

Customer service is bad, really bad. I remember shopping there 10y ago and can't believe they still are bad. I bought a set of tires and wheels and mounting over their website. Wheels were out of stock so they took them off of the purchase. I received tires and when I went to the store to ask for mounting on a another set of wheels, they want to charge me three times the amount originally paid. read more

I visited this store two weeks ago. And I drive by it almost every day because I work in the area. I wanted some shocks for my truck. I am still in shock with the service I received. Total Bravo Sierra-BS. The guy behind the counter told me it would take almost a YEAR to get the parts I wanted. What he did not know , I already been shopping around. So I let him continue on with his sales pitch. Everytime I asked a question about the parts I wanted, he gave a quick short answer and quickly switched to his sales pitch. And the problem I had, he was telling me things that just didn't make sense. He finally wanted to sell me something I didn't want and pay a higher price. I still drive by this place and smile when I think about my visit. And I am reading other reviews wondering how is this place still open for business. Unbelievable. read more

Worst service ever. Guys don't know anything no customer skills and charged fees without saying a word. Never got a call when parts arrived. Been going to El Cajon store way better read more