Yeah, NEVER coming back here again. F this place, I walk in looking for a wheel lock removal tool that Napa makes. Common tool. It's their brand. Walk in, dude greats me in Spanish. Apparently this Napa is in Tijuana! I speak Spanish well (I'm mexican) BUT not enough to describe what I need in Spanish, so I ask him in English. "Looking for a wheel lock removal socket". Dude stares at me like it's not his job to sell parts. He grunts a little and says "oh..." stares at his computer, looks at me and says "we don't have that" in broken English, doesn't even try to look up a part. I look at the other Mexican next to him "do you know what I'm talking about?" He types in stuff in the keyboard and says "oh no. We don't have that". So I say "okay, let me google the p/n for you. Look, here it is, on your Napa website. $13" He stares at my phone, types in something and says "oh, we don't have that. No one has it anymore." "So they don't make it or you have to order if?" "It's special order. 2 days" "How much?" "$23 and there is a freight charge of $18" "Why is there a freight charge? It's a freaken 1/2" drive socket. They shit can fit in my pocket" "I don't know.".... Freaken useless people, I hate when the employees act like they are doing you a favor when you walk in. If you don't like your job, quit. read more

First and foremost, George on the phone was very courteous and professional, even though he takes hundreds of calls a day! It was a pleasure speaking with him! Napa had the best price out of 5 auto parts places shopped. I had an oil leak and had to replace the camshaft seals, timing belt, and water pump. I ordered for pick up and it was ready in a day. The cashiers were a riot, laughing and telling jokes with me while I waited for someone to bring out my parts. Be careful though, he almost didn't give me everything. I had to double-check the parts list before I left, and the guy had forgotten one box. Overall, this was a very good experience! Time will tell to see how these aftermarket parts hold up in my car... 3 weeks later: The mechanic said the seals were trash so he replaced it with ones he had. However, I still have a small leak so it's still tbd if these parts are the problem.... Another 3 weeks later: My trusty mechanic/owner Alex from Value Auto Repair took another look and no more oil leaks! read more

I had a great experience at the Napa Auto Parts store thanks to Jazmin. She was incredibly helpful, patient, and knowledgeable, and she made sure I found exactly what I needed. Jazmin took the time to explain things clearly and provided excellent customer service with a friendly attitude. It's always nice to meet someone who truly cares about helping customers. Thank you, Jazmin, for making my visit so smooth and pleasant! read more

Awesome, just be patient Motor heads! Been going to this place for years and I'm getting long in the tooth just like my cars BUT if you need parts and don't have the connections, you'll find them here! If they can't find something you just might find a way to your prayers - leads... This was not my latest "ask" rather I needed rubber vacuum and fuel line - yep, stuck on a cargo ship, go figure... Nothing anyone could do. SURE I COULD'VE ORDERED IT ONLINE but, what happens when our "brick and mortar" local stores are gone and you want "thing number one and thing number two..." and you want it now? Got a 66' convertible Mercury Cyclone I'm massaging into submission that's been garaged and needed some love - basic stuff, rubber. It's more than "parts and pieces" for a true Motorhead, it's about the conversation and sharing pics and stories - that's where Jazmin comes in Once I checked back, I was greeted by Jazmin, she liked at me like "please ask me something difficult besides a windshield wiper blade question" I told her about the rubber lines I needed and she pulled them all out. She used her phone to compare and check for application - I scored! Got everything I needed and as always, a 10% discount to boot! Nope, don't work there nor was I paid for a review rather, I just wanted to thank Jazmin for awesome service! read more

NAPA Auto Parts - 1966 Mercury Comet Cyclone ragtop! - Auto Parts & Supplies Near Me - Chula Vista, California

Just came in toda to swap the plug wires for my truck under warranty I didn't have the receipt and Ruben the employee at one of the registers was able to help me with ease! He was able to find my account with my phone number! Great unfortunately the were out of stock but he was able to send me to the right place who did have them in stock and printed me out a receipt so I didn't have any issues thanks Ruben!! Now that's what I call customer service!! 5 stats all the way!! read more

This is a very small auto supply store, but they have pretty much everything you're looking for and its a known name. At least when I come here I've always found what I needed. You can usually get customer service fairly quick because they seem to have enough staff on hand. It's about a block away from the 5 freeway and close to the main arteries of Broadway and L Street. I'm usually in and out in a few minutes and I'm pretty pleased with experience. read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - Chula Vista, California

First time ever in a Napa Auto Parts store and I came in quickly for a crank shaft sensor and that's it. The sensor came out to about $28, but before I paid, I asked the guy, "Is there a discount for a first time customer?" He looked at me and said, "uhm...let me take a look." Now, I don't know if there is a discount for a first time buyer or he gave me his discount but with tax I got the sensor for less than $21. I liked this Napa location because it wasn't packed, it's spacious, unlike Auto Zone where everything is all cramped together and the service was great and friendly. read more

Wow , it's really sad to know that NAPA could hire people for customer service & think that it's ok when these employees are just a huge deficit to the NAPA name or do they know they have employees behind the counter that dont care if we as customers ever return or tell all our friends about this really substandard effort & lack of care for there customer base ?? I came to the 680 L street in chula vista California for some very easy parts ... 20 mins before closing on a Sunday.. I was desperate as these parts are needed for my business to run on Monday.. But the 2 Spanish speaking gentleman behind the counter wouldn't look up what I needed on the computer or give any kind of effort to help me , they just said come back Monday & ask for the employee named Raul .. I've got these parts before from this NAPA , I told the two gents behind the counter they stock them .. but they just told me to come back Monday with absolutely no effort of any kind.. Wow , I left upset & just figured NAPA is just doing so well that they dont need my business & any of my friends business either ... shame on you NAPA .. shame on you ... read more

I called in to ask for a part for my Buick Regal, the Napa associate told me that the part I was looking for was not the problem. He told me his name was Oscar and said if I wanted to I can bring my car in and he would have a look. I asked them if he was sure, that it wouldn't be an issue and he said Yeah it's fine. I drove from downtown Chula Vista to this location only to find out that Oscar had left already and had relayed the message to anyone that I was on my way. I was pretty annoyed by the miscommunication already and still not one of them had asked me if maybe they can help. Customer service needs improvement so does their communication. Don't come here unless you already know what you need. If you can find it else where, do so. Wasted my time and gas. read more

As soon as I got up to the counter one of the first questions I was asked was if I was a AAA or military member. That let me know immediately that they want to make sure I am getting any discount I am entitled to. I told the associate what I needed and was helped quickly and in and out right away. The sales associate was even nice enough to help me bring all my parts to the car. I had a lot to spend in the store but the service I received was so great I didn't even think too much about it. Would recommend this place for their great customer service and good prices to anyone! read more

Last night I sat down and reserved online about $560 worth of parts. It said some were not in stock and that I had to go into the store and find out when they would be in. When I arrived at the store about 3 pm the guy at the counter looked at me like I was crazy. He acted like he had never heard of reserving parts online. I showed him the email and the reservation number, that the web site said I should give the clerk and he said that number is no good, I can't do anything with that. When he finally found the order he spent the next 5 minutes deleting lines that he said weren't needed, then he finally started looking to see what was in stock. I knew that almost nothing in my order was in stock and just wanted to know when it could be in. He then proceeded to tell me that several parts were in Ontario and that I would have to pay UPS shipping to get them to the store. Then he told me that the final piece would have to be ordered from the manufacturer and that would be at least a week. So I finally just cancelled the order because I don't think that I should have to pay UPS rates on an order of over $500. I should have known better than to go to NAPA. I have been in the auto repair business for over 15 years and they are the worst source in the business. You never know what type of parts you will be getting or who is making them this year. But I thought they are one of the biggest and will be the easiest to get the parts from, but i was definitely wrong on that one. I learned again what I already knew, don't go to NAPA, their service is terrible and they really just don't care to help you. read more

One of THE BEST service reps work here. Very friendly, knowledgeable and helpful. Paul at this Napa location was by far the nicest guy I've spoken to. I normally get snubbed by being a female who does not know a lot about cars let alone parts, but he explained everything in detail w/ patience and even gave me tips on how to keep my windshield wiper blades last longer!!! Thank you Paul!!! I am a forever customer of Napa now esp this location thanks to him. Keep up the great work! read more

Great prices and great service!!!! bought new spark plugs, ignition wires, oil, oil filter, fuel filter and air filter for my car. I was in and out less then 15 mins and all the parts match perfect. Thank You Napa read more

I am a little upset about an experience at O'Reilly Auto Parts with Brake shoes, so I thought I would give Napa a thumbs up for product quality, product knowledge and dependability. Complete review: My husband normally purchases Napa Brake Shoes but on this occasion Napa was out of stock and he went to O'Reilly Auto Parts at 1396 3rd Ave Chula Vista on 9/29/18. The Brake shoes cracked on 12/11/18 on the freeway, fortunately no one was hurt. (These shoes were installed by a long time trusted certified mechanic.) Upon returning the shoes at the store on 2472 Roll Dr San Diego, he was told it was a mechanic installation error and was charged for new shoes. And on top of that he had to return to a 3rd store to purchase Wheel Cylinders separately (after being assured that the cylinders were in the Drum ProKit he had also purchased.) Needless to say this has been a dangerous and expensive purchase. If I had known this before hand I would have made my husband take a store credit and gone back to Napa for the shoes. I don't feel these shoes from O'Reilly are safe or dependable. I am also upset about the cost of having the truck towed and also the cost of having to turn the drums and the cost of e-installing brake shoes! I do not recommend O'Reilly Auto Parts. read more

I have been using Napa parts for years. I have purchased parts at Napa us throughout the West Coast. All the places this one by far stands out. I went in needing parts for a Toyota Prius and was turned down by a couple different NAPA stores on availability. I was able to speak to a young man by the name of Pablo who helped me get the necessary parts. read more

Bad customer service,they don't pay attention to the customers.On the phone or the computer is what they do.

closed an hour early on monday and would answer the phone and immediately hung up multiple times. was in desperate need for coolant as my car was over heating so thanks read more

Outstanding customer service! I never write reviews, but got home and had to try to do something for these guys. Employee helped me go down my laundry list of things that I needed for both my cars and I was out the door in no time. He was friendly, didn't rush me, and helped with all my question. Not to mention, they've let me return parts several times no questions asked, open box or not. Thank you guys, always have been and always will be a loyal NAPA customer. read more

we went there to buy some parts and the old taller guy with glasses seemed to be Upset when we had to repeat the items we needed and then we gave him the AAA discount card to the 10 percent discount and he Never applied it, he said he did but the cost was the same when we called a few other napa stores , since he said the discount didnt show but he gave it, he was lying but does no good to complain to their main office in san diego, the 10 percent was about 12.00 if he would of applied it, maybe this old guy needs to retire or have a rest,,,,the ladies who worked there are ok however, read more