First time visiting & it was Martini night - OH JOY! Tried Hokie Pokie & a simple Gin Martini - WONDERFUL. Lindsay was great, offering suggestions for Chicken Nachos - WONDERFUL. Rachel offered a taste of Beales - it was great with the Nachos. Then we tried BBQ Pizza - OMG. A French Martini for dessert. Had to stop again another day for lunch - Tyler was great (I hope I remember that right). Husband got a Chiptole Club & me a Prime Rib Sammy - we split them because we love sharing and trying other food. Lavender Lemonade reminded me of Niagara Falls visit. Great food and service, we will be visiting again next time we are that way. read more

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We have taken our entire family for many years to the Thanksgiving dinner at 419. It has always been packed with people, cheer and great food..... Until THIS THANKSGIVING! I wasn't feeling well so my husband and 84 year old friend went to 419 hoping for the same great food and service. This was NOT TO BE!! You could see the start of something different when you pulled up to an almost empty parking lot, seated right away and the restaurant appeared to be less than 30% filled with diners. When ordering we wanted different things (sides, etc..) The waitress said if not ordering all the same sides and dessert you would have to pay separately. Not a big deal. When the food finally got to the table, most of it was cold and the turkey very dry. On top of that, no gravy was provided or any type of bread. I had to ask for gravy. We never did receive any type of bread. Also NO cranberry sauce as is pretty standard for Thanksgiving. I also ordered a to-go meal for a sick family member. That also arrived cold and also no gravy. It almost appeared like much in if the food had been prepared earlier or the day before or was brought in from elsewhere, not the feast that 419 usually serves. We were all very disappointed. read more

We had a lovely dinner here and I'm so glad we stopped by after exploring the Blue Ridge Parkway! We decided to do tapa style and share. We started off with the nachos and raved about them the whole time! We shared the fried chicken salad and finished with the Pork Porterhouse. Our server Ashton was wonderful and even had the kitchen split everything for us because she knew we were sharing. It was such a delight to have such a nice experience after a very long work week! read more

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This was my first time coming to this place, and it may just be because I was there for the wedding party/rehearsal dinner. The staff were really great and super helpful when my niece and nephew wanted some chocolate milk with their dinner. I seems like a bar/restaurant place and would probably be nicer to experience with a smaller party (or to see the game on their TVs?). They had pizza, shrimp, steaks, green beans, cheese, pasta, etc. It was pretty good, but was Okay. I might come back here next time I visit Roanoke, but the experience to this place was just okay for me. read more

The reviews on google were okay and the parking lot was full so I decided to give it a try for lunch. It was not crowded at all inside. The menu looked like it was 20 years old, dirty and falling apart. The inside of the restaurant was dark with dated decor but I chose outside seating which was nice. I ordered the BBQ chicken pizza. It was very good and the crust was amazing. I also decided on chocolate lava cake for dessert. It was just "ok" taste more like a room temperature cake with pudding inside. Did not taste homemade or special in any sense. I waited 35 minutes on my pizza. The whole meal took and hour and 10 minutes and I was alone. This place is confusing to me because it markets to an upscale crowd but everything looks super dated and not upscale at all. However, the food was good. read more

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Really just not a good experience. The parking lot was packed. We had to walk so far, we just knew the food would be fantastic and so would happy hour. There was a poor selection of beers. Nothing exciting but you could get a large for the price of a small. So, pretty good. We wondered the boneless wings and there were really great! However, the blue cheese didn't taste like it was made in-house. The philly cheese steak was pretty good. That's it for our positives. We really wanted to love this place. The cherry coke was flat and our server was AWFUL. She started out great but disappeared so much, we had to get refills from someone else and I guess it was the manager, who stood at the food station the whole time, got our check. He was very nice. When he brought the check, she came over and asked did we need anything. This is after we waited 15 min to get someone to get the check! I asked for a box for my wings. And dressing. Which, by the way, They charge $1 to add peppers and 50 cents for an extra dressing! Seriously?!?!? At a nice place? And they don't tell you. You just get charged for it on the bill. She never brought my wings back! We waited 10 min and were over it. She was bad. So, we probably won't be back due to the poor service. read more

My family had a very frustrating dinner experience at 419 West on the evening of 3/31. I felt compelled to share my review because there really wasn't anything positive to share about the food and service we received. When we arrived the hostess was less than welcoming and blurted that I booked my reservation for 7 people at 5 pm. I had to correct her that there was a misunderstanding by the hostess who took the reservation and it was for 5 at 7 pm. The dining room was at about 75% capacity as we met Nicole. Our server was not welcoming and as a whole was unpleasant. For the duration we surmised she may have been just having a bad day, but it was unfair we had to go along for the ride with her. Specifically, I was annoyed at purchasing a $75 bottle of wine and not receiving adequate wine service. We ordered calamari for an appetizer and those came out fine. We placed our dinner orders and that where we really lost confidence in having a positive experience. Two steaks, two Salmon orders, and a salad took nearly an hour to hit the table. The Ribeye and NY strip came out rare when they were ordered medium. Nicole asked for temp on the salmon and it was ordered well done. It came out medium rare. I showed Nicole the steaks and salmon and asked if she felt the temperatures were what we ordered. She agreed they were not. We sent the strip and one of the salmon dishes back. After half the table had completed their meals she returned with first the Salmon, and then several minutes later the NY strip. The salmon was obviously just placed in a microwave and was chewy and inedible. At the end of the meal, I looked at Nicole and asked if she would see about removing the Salmon and consider another entrée because we had such a poor experience. She behaved indifferent to our vocalizing our dissatisfaction. She returned that her manager had decided to remove the salmon dish, but make no other accommodations. She laid down our checks before delivering our final round of drinks. Our bill was over $300... the service and food experience felt more like $100. In summation, it wasn't about the money, but the principle that a manager knew the table was dissatisfied and during our 2 hour visit never approached us. We never even received an apology from our server. Nicole's behavior, lack of management, poor reception from the hostesses have helped our family make the decision to not come back to 419 West. Which sucks, because we've been going for years and really loved it. Hopefully they get new leadership/management. read more

Accommodate a large group well, good service. The pizza was amazing as were the speciality drinks. Would def go back!

Great atmosphere! Staff was very friendly. I ordered the Cajun shrimp pasta and it was dynamite. Would definitely recommend.

Didn't have a recommendation for this hotel, just drove down the road with my Yelp Iphone app running. I saw this place with only one review so I thought I would give it a shot. I am glad that I did, very pleasant staff starting with the hostess (she called me sweetie - I'm a sucker for that :-) ). Great food, with very prompt service. My dinner came out exactly when I took the last bite of my salad. I had Tim's chicken on the recommendation of the waitress and it was delicious. You can't go wrong with this place. I'll be back next time I'm in town. read more

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Stopped by for lunch since I had not been in awhile. What a disappointment. Crab cake sandwich was on an oversized bun and I had to remove part of the bun before I ate it. The "homemade chips" were very greasy and dark brown, not very tasty. The steak and cheese sub was on a discount bun with the steak appearing to be a steak umm not a higher quality meat you would expect (could have gotten tastier at subway). For a$37 meal I could have went to subway and been more satisfied. The waitress never came to check on us after the meal was dropped off and we had to get her attention and ask her to refill our tea glasses. The ceiling has water stains and the air conditioning vents were covered with dust (which I'm sure is a health code violation) I doubt I will return. read more

Service was great. Appetizer was fine. Pizza was delicious. Drinks were great would come back just for that peanut butter one! The only bad thing was I think they wait to take the food out u til it's all ready so half of it is cold. The Alfredo was really bad but Zach graciously listened to us and took it off the check. We would come again! read more

My wife and I had Valentines Day reservations on Sunday at 2:00 PM. Due to moving out of state we haven't been back in 14 years. It was disappointing to not see any decorations including table cloths anywhere. Our food was very good as it had been in the past however, it appears to have gone from fine dining to casual dining. My wife ordered a post-dinner coffee and it was brought to our table in a styrofoam cup and more on the cool side of Luke warm. Once we took our waitress she informed us several minutes later they would brew another pot in a few minutes. We ate our once again cooler than lukewarm Cream Burler We will be back as it is convenient and food is good. read more

Very disappointing. We ordered takeout and the meat was tough & overcooked, the sweet potato fries were totally unseasoned, and the onion rings barely even tasted like onions which I have no idea how they even managed. We would have enjoyed Texas Roadhouse much more and paid much less. read more

Mahimahi was raw and late wife's pizza and as cold too. Will not return, food sat under warming lights forever

We were looking for a Sunday Brunch, which I found on their website. When we get there , we are told they no longer serve brunch. Wasn't at all happy with that considering that was the only reason we went there. The food we ended up ordering was very small portions. Definitely not a good value for your money. We were still hungry when we left.We will not be going back! read more

Established restaurant that at least for lunch had a good crowd. Food was good, service even better. Waiter was Zack and he was attentive, well trained to be a waiter. Bit dated decor, it could use an update from wood paneling to more modern look. But, most doing things right because restaurant next door is out of business. read more

Went to Easter dinner where they were serving a family style brunch for 39.99 a plate. Waited 45 minutes to be served. 2 meats, ham was dry roast beef wouldn't cut with the table knife provided. Mashed potatoes were cold, underwhelming in taste. Mac and cheese was mushy. Didn't eat the sweet potatoes. Had the strawberry shortcake. Strawberries did not taste fresh, cake was mediocre at best. We did get seconds as serving size was underwhelming for 4 adults and 2 small children. We have had the buffet before and it was not bad so we were very disappointed. Also they sat us at a table with a broken chair. Good Grief, was not what we were expecting for 40 bucks a person. Next time we'll go to a steak house. Not good my friends. read more

Looking forward to a nice night out after traveling, stopped here (across from our hotel). Started out with a lemon drop martini (a bit sweet with sugar rim) and a beer (beer choices were written on a slip of paper showed to us by our waitress). Ordered spring roll appetizer, white chicken chili and 1/2 rack ribs and seafood sampler. Chicken chili was way too thick, like someone used too much cornstarch slurry. It was tasty, not "chili" spicy but too thick and shiny. Spring rolls (6 to an order) were delicious, crispy and hot served with a good dipping sauce. Seafood sampler had a small lobster tail (served in the shell but hadn't been taken out so it was a mess by the time we got it out and on the plate), four small-ish shrimp and two large Dover Sea Scallops. Lobster was fine, shrimp woefully under seasoned and scallops could have used a much better sear. Served with natural cut fries (piping hot and crispy) and a nice coleslaw. Ribs were served room temp- not even close to hot. Sauce was generous but would have definitely benefited from a few minutes under the salamander. I didn't complain because I didn't want to delay my dining companion and I knew that they would only slip it in the microwave which, by then, the delicious fries would have been cold. Oh well. Ate one large rib and took the rest home to reheat for lunch. Next time, I'll order the spring rolls and one of their salads. Or maybe a burger (they looked good at the table next to us). Servers were great, ambiance was fine. read more

Friends and I went out to get something for dinner. Decided 419 West would be a great place. Well we were wrong!!! Walked in the hostess ask"if we had reservations" of course we didn't.Didn't think we needed to. Hostess says"put them in the back"!! Dinner was cold, margarita was watered down($16). The waitress had a trainee with her. The service was not what we expected. I will not do back!!!!!! read more

Traveling to DC area, stopped and had dinner with a friend that now works in Roanoke area. He loves the job and area is OK. The restaurant is in it's own little shopping area so parking is easy. Very nice inside and out ... kind of an upscale, yet casual atmosphere. Had lots of nice outdoor seating, a bar area with high tops and a really nice dining area with tables and booths. We did not have reservations and it was about 6 PM on Friday night. By the time we left it had picked up a lot and outdoor seating was the most popular it seemed. I had the Citrus Blackened Swordfish (16.99 I think) and he had the prime rib special (24.99 I thin LOL). His was HUGE and he said it was really good. I don't eat prime rib though. My blacked SF was small but good once I scrapped of the Citrus stuff on top. It just did not seem to go well together and if ordered it again would asked them to leave that off. The veggies and mashed potatoes were good also. They brought us bread out early and that was the only part of the meal that was "Ho Hum". It was dry and semi hard buns that were something you would buy in a plastic bag; cold and not really very good. HOWEVER, they had draft beer (+1) AND the waitress was very good. She played along with us as we teased her as she waited on us. Great place to have a drink or take a friend or friends. I liked it a lot.. Medium price but high quality service and food, 4+. read more

I shouldn't have bothered but I decided to give them another chance. My mistake. We sat down at 6:30 and didn't get our food served until 7:30. Obviously my burger was ready way before my wife's salmon plate because they had obviously let it sit for I'm guessing at least 30 minutes with no heat whatsoever. It was lukewarm at best and the bartender knew it wasn't good but never bothered to ask me. My wife ordered a salmon sandwich but without the bread because of her gluten allergy. The piece of salmon was the very end of what was obviously a larger filet. If it was 2" x 2" I would have been shocked. She also asked for a side of asparagus and for three dollars they gave her five skinny strands of asparagus that weren't cooked well at all. A glass of house white wine will cost you $10 and a corona light will cost you six dollars. I would strongly recommend not going to this restaurant. read more

Great space, service, menu selection & atmosphere! I will definately revisit as its my 3rd time and am delighted. They have private party rooms if your interested read more

Can you say one and DONE? From the filthy window and window sill at our booth along with the ripped upholstery , I had a feeling it was not going to be a good night - and I was right. After our server took our order, we didn't see or hear from anyone for 20 minutes. When our food arrived, well ... the boneless wings were bordering on cold, the greens in the Shrimp Cobb were inedible and bordering on shrubbery, and the salmon was drenched in garlic butter. Obtaining drink refills was impossible and finally ... and this was comical, the restaurants telephone kept ringing and ringing and ringing and no one answered it; the place was 1/4 full. We won't be back read more

3 Strikes and your out! Let me start by saying this used to be one of our favorite places to go. Lunch, dinner or drinks , great food lots of people nice atmosphere. Over the last six months we have eaten there 3 times and it was terrible so sorry to say i won't be back. One time we were eating in the bar area and we sat 15 minutes before the waitress came to the table. I told her i would like one of the wines on there list, and waited over 30 minutes for her to come back and say we are out of that, so i picked another one 15 min later she said we don't have that one. So i said well how about this one? i watched her and she never looked for the wine and said we don't have that one. I think she never looked for the other ones but i can't be sure. So i said just bring a bottle of something, so one hour and no drinks in the BAR area. I also saw other customers not being served at their table and having to go to the bartender to get more drinks. During that occasion i counted 6 employees in the bar area not really doing anything but talking. The other 2 times i got bad service as well. and was told on the other 2 times we are out of most of the wine on the menu? The wine vault in the middle of the restaurant looks full of wines but everthing you pick out the server says we are out? i think either the servers do not know anything about wine or they don't want to have to get it out of there. Now as far as the food my wife always orders a ribeye steak and each time the steak was smaller and thinner, if i wanted a crappie thin steak i would go to shoneys. Bad service , bad food, bad drinks..... the only reason i did not give a one on the star rating is they were great at one time. read more

I like 419 West's menu quite a lot, but was very disappointed tonight. I ordered cedar plank salmon with quinoa and seasonal vegetables and lemon-dill compound butter. First of all, the salmon was luke warm bordering on room temperature - not even warm enough to soften the butter on top. The "seasonal vegetables" was corn - which is a grain, not even a vegetable (and it's entirely possible the corn came out of a can). I asked for actual vegetables and about 10 minutes later I got some broccoli. I also sent the salmon back to be heated. Ran out of water and the server no where to be found. My brother asked for a refill of iced tea, and he got a glass full of tea with no ice. I think I'm giving up on the place. read more

Christmas dinner was a disappointment last night. One steak was so tough it could barely be cut, one steak was miserably salty, the Mahi Mahi dish was skimpy (fish portion adequate) with 3 small broccoli spears and 1/3 cup of potatoes. No bread. Chicken parm so-so. The $3.00 Bloody Mary's were watered down and not enough vodka to taste. Salty steak was to be sent back only to be told it would take "too long" to prepare another one. Service was relatively good, however checks came without a mention of dessert. Second string must have been cooking. Bartender needs to go back to school. Not impressed. read more

I have been here three times in two years. Each time with no luck whatsoever getting them to cook the meat at the correct temp, and it's not even close. Whether you order medium, MR, or MW, you only get well done. And there's no one in the restaurant so it's not like they're busy. For $30 steak, you'd expect them to at least come close to the right temp. There's a huge difference between medium and well done. Now got the general, "What can we do to make it better". It took forty minute ticket time to get our meal the first go around. If you had to eat your dinner after the rest of your party ate, paying full price is just icing on the cake. They never even offered 10% off. I wasn't trying to get a free meal. But supposedly it's their company policy that no matter how much they screw up, you are to pay full price if you eat the meal, no matter when you eat it, with everyone else or after everyone else. Three times a charm, never going back. read more

Our recent experience was mixed. Three of us went for dinner; the service was fine, as our server Matthew was very attentive, and food arrived within a reasonable amount of time. We shared the spring rolls as an appetizer, and they arrived piping hot and crisp, with a great ginger sauce for dipping. All three of us ordered the ribeye steak, which was a major disappointment. Although the seasoning was excellent, two of our steaks were tough and gristly. We were charged extra for a topping of carmelized onions, which simply tasted like sauteed onions. Bread doesn't come with the meal, and expect to be charged extra for just about everything! Overall, not a bad experience, but it wouldn't be my top choice for a restaurant next time. read more

Service totally sucked on my first visit so I did not return for a few years. All I can remember about the first time is that the server seemed to be looking down her nose at myself and my dining companion. You may ask why I decided to return. That is simple, I was invited for girls night out with some friends I had not seen in many a moon. I went online to review the menu and quickly realized that they don't want my kind there. I am a vegetarian and it is made clear to me by looking at the menu that I am unwelcome. So, I arrived for girls night out, had an overpriced, watered down cocktail and left. Service was ok. read more

This is one of the best places in Roanoke to eat. The wood grilled salmon is fantastic. Atmosphere is perfect. Excellent wine selection. Very friendly and attentive service. Get the tiramisu martini! This is a must on any trip to Roanoke. You will not be disappointed! read more

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I thought the prices would out of my range because the place looks so luxurious and plush inside, but I was surprised. No more expensive than an Appleby's, but better steak than Outback! I go here every chance I get because the service, at least at lunch and late afternoon, is always awesome. Servers are great, food is great. I dine alone as much as I do with clients and the service is the same. Usually people eating alone are forgotten since the tip isn't as great, but the service whether I'm alone or with 1-3 others is great. Selection is good and price ranges from $7 to $27 depending on what you're ordering. LOTS of options in the lunchtime sandwich range. Salads are mixed greens, not just iceberg lettuce. The salads are wonderful too by the way. Blackened chicken sandwich with salad and side and drink was under $12 and was the BEST chicken sandwich I've ever had in Roanoke. I've been a contractor working in Roanoke for the past six months and mostly eat out. I read the other reviews and was surprised. Maybe they've been there on a bad day, but I've visited 419 a dozen times and have always been very satisfied, and if you read my other reviews you'll see I can be picky. Great place. Highly recommend it. Have only been during the day, so maybe they get rushed or overwhelmed at night, but lunches there ROCK. read more

Pleasantly surprised with great service and delicious food. We had a large group of 10that they accommodated with excellent quick service. We had the scallops and grits - fantastic, shrimp and grit - delicious, streak - cooked perfectly. I would highly recommend this restaurant. Our server was Nicole and she was awesome. read more

Love their salads. The avocado green goddess dressing is to die for! Made a point to come back each time I'm in Roanoke. read more

If you're planning on ordering food to go, don't bother. On three separate occasions, we called to place a to-go order. We were told to hold on and the call will be transferred to the bar. 3 times and the wait for someone to pick up the phone was 5 minutes. After 5 minutes each time, we hung up. So I and my 14 other office partners went somewhere else. I know Montano's, The New Yorker and Jimmy V's were glad to have our business. We spent over $800 combined on those three lunches. I knew Al Pollard personally, and I also know he is rolling over in his grave. He would NEVER tolerate this piss poor customer service. The impression I got was, being a paying customer, I was actually annoying them. Their attitude is clear: "We don't care, you're here and we have your money". Never again! read more

For the price they charge and what you get this should be a crime. The steak was average at best. My son's pasta was cold and he said something about it to the waitress but she didn't offer any solution. Our bill was $115. This bill was for my wife, five year old and myself. Save your money and find some place else to burn money on. read more

419 West - New York strip - New American Near Me - Roanoke, Virginia

Sadly, my wife and really loved this place. Unfortunately it has declined dramatically over the past year. They have one of the best burgers in the area (when it is cooked properly). Out of the last 10 meals, only 2 were cooked properly, often the fries are almost raw, 2 times the burgers were no where near medium and could barely be called rare they were so under done. It is as if there is no leadership or no quality control in the kitchen. Really hoping they turn it around, but for me today was the final straw. Very disappointed to have to write this review. read more

I'll preface this review by saying that I haven't been to 419 West for a traditional dinner. We were there last night for a hosted party by a vendor. However, we were served heavy appetizers and drinks in the private room - so I can speak to that. The location is great. It's very lovely inside, lots of dark wood and classy lighting. The staff is awesome. Very attentive and friendly. The host hung my coat (not something you see often!). The wait staff was pleasant, quick, and very helpful. The food was pretty good. Nothing outrageous - but usually food for big crowds is toned down to not offend anyone's palate. There was spinach-artichoke dip, crackers and cheese, chicken skewers, little sandwiches, shrimp cocktail, etc. Typical party appetizers. They had a pesto-basil sauce for the veggies that was awesome! I only had wine, but I heard from co-workers that the martinis were decent. We'll be checking this place out for dinner soon! read more

Visiting Roanoke - very glad I stumbled upon 419 West! Great food, decent service. Highly recommend. read more

I was pleasantly surprised by this resturant. After a very poor review by my 89 year old grandmother, I was throughly expecting total garbage and lobbied hard that my parents take us to Red Robin because Red Robin is the shit and the greatest chain in all the land. I'm sure glad we didn't! The food was great! My father and I both got steaks and while I wouldn't put em' up against a Chicago Chop House or a Smith & Wollensky they were done perfectly and cooked to an optimal medium rare as ordered. The service was sort of spotty, but I believe the waiter was new. They also had some homemade bread which my mother immediately devoured and could not finsh any of her massive hamburger. I'm exposed to some pretty good cooking being from Chicago and all, and given that prospective the restaurant is recommendable to any outsider looking to have a nice sit down meal in Roanoke. If I remember correctly the bill ended up being around $70 for the three of us including drinks and steaks which were the most expensive items on the menu. I would also make a reservation, as the restaurant was totatally packed the first time we came so we needed to come back the next night. read more