Excellent with communication and pricing was best i could find. Quick delivery and professional…read moredriver who took excellent care of driveway and yard. My go-to for gravel driveway needs !!

great group of people for sure ,better price by 5 grand on a new jeep than my local dealer well…read moreworth the drive from any loacation ,our salesman james had the jeep gased up and waiting on us when we arrived from over 2 hours away ,and when we decided on a different jeep it was absolutely no problem to get it gassed up and ready for us ,we will definitely be back

Took my 2016 Dodge dart in for a starter change Received a…read morevideo from the technician stating clearly the starter is not your problem The battery has a dead cell in it, was the problem The technician reported on video. They wanted $534 to change of battery I rejected their quote They wanted a $97 for the checkout fee No problem When I showed up, they changed the starter anyway, Even though they clearly stated in video that the starter was not my issue just a giant money grab

What is going on here is illegal…read more Dealerships are more expensive to go to. I get it. While my truck was in the shop, they told me my transmission lines were leaking and quoted me $1453 to fix. I KNOW they weren't leaking because I park on cement every day and would see it. I decided to tow the truck out of there. My regular garage said THERE IS NOTHING WRONG WITH THEM. NOTHING. GM should cancel this dealership. What they did is FRAUD. The lines are in perfect condition. CHESROWN is a scam.

Horrible service department. Failed to follow GM guidelines on services needed during scheduled…read moreroutine maintenance. Failed to complete 4 of 6 required things GM pays for during the 1st maintenance interval. I will be taking these issue to GM directly. Not even sure they changed the oil. So after a 2nd trip, still needing 2 more issues completed. Excuse that I was given is the tech is new and doesn't know GM spec's for maintenance. Doesn't he work for a GM Dealership???

I had some pretty strong concerns about this place over the past few years. Scheduling was…read morefrustrating, and the overall experience just didn't feel as professional or welcoming as it used to. That said, I do want to be fair--over time, not just based on one recent visit, I've noticed things improving. It's been easier to schedule, and interactions with staff have felt more respectful and organized. I still think there are some areas that could be better, especially when it comes to service recommendations, but I can see the effort being made. I've bought multiple cars from here, so this matters to me. The improvements definitely make me more open to continuing to do business with them.

I bought a brand new Toyota Crown Signa. It was a great experience. Quincy was our sales person…read moreand he was excellent and friendly. He made the buying very easy and less stressful. I was amazed at how wonderful the Toyota product is. I never realized what nice cars they have.

We just had our F350 come in for some service work. This…read morewas the best experience we have ever had doing so. The service department did wonderful work and everything is working great and the people were fantastic as well. Friendly and helpful customer service. I will drive from Texas to do any business with Byers Ford.

The service department at Byers has really degraded over the last year or so. I've been coming here…read morefor nearly a decade, servicing somewhere between 6 and 10 Ford vehicles over that time and, up until this past year or so, I've had stellar service. That is no longer the case. Consistently, I have issues with workmanship and quality; I have issues with the advisors saying one thing on price or scope and then doing something totally different (and almost always far more expensive) instead and then getting verbally aggressive with me when I dispute it; I've even taken my issues up with their director who did listen to my concerns but apparently has not changed or improved anything given these issues continue. I've even mentioned my complaints to their staff and their response has been, verbatim "Well, if that's your decision as a customer if you don't want to use us", demonstrating a lack of care in the slightest that a long-time customer is willing to leave. Unfortunately, due to these circumstances, a long-time customer that is willing to spend significantly when appropriate and done in an honorable and trustworthy way will no longer be using this dealership or any affiliated with them. I advise anyone coming here for service to ensure you get every single thing they say in writing before you proceed and expect that even if you do, they may still go against that agreement and then get combative and disrespectful with you when you dispute it.

We spent a couple of afternoons at this dealership looking at Tellurides. They had a good section…read moreand a staff that was welcoming and not pushy. Our salesman's name was Mark Benver. He went above and beyond to try to not just win our business but find us the model, color and trim that we were looking for. He was even willing to have a car brought down from Toledo in a dealer trade. If you are in the market for a Kia.... I highly recommend Mark and this dealership.

Formal Complaint Regarding Service Advisor Misconduct, Improper Maintenance, and Unethical…read moreTreatment of a Pregnant Customer To: Kia Management Dear Kia Management, I am filing a formal complaint regarding a highly concerning experience my wife and I had at your service center. We brought our vehicle in for scheduled maintenance and clearly informed the service advisor that no additional services were requested -- only an oil change and a recall-related software update. When my wife requested a Multipoint Inspection report, the advisor provided one marked with red flags suggesting serious issues. Upon review, it was clear these were only recommendations and did not affect the warranty or safe operation of the vehicle. We explicitly asked the advisor to double-check the oil level, as this dealership has previously overfilled the engine, which can cause pressure issues, foaming, viscosity changes, leaks, and engine damage. Despite this, the vehicle was again returned with overfilled oil. Alarmingly, the advisor did not merely wipe the dipstick; he wiped it down to the marked level to make it appear as though the oil was properly filled. When my wife checked herself, the oil was clearly above the maximum mark. This conduct is unprofessional and dangerous. Such negligence could result in mechanical failure, for which Kia would be liable under warranty, but the owner would bear costs afterward. Because our request was ignored, my pregnant wife had to wait while the excess oil was drained, causing avoidable stress and discomfort. It is unclear why your staff continues to disregard explicit instructions. Additionally, the advisor attempted to charge my wife, despite our prepaid maintenance plan covering service up to 60,000 miles. This information should be clearly visible in your system, as both the vehicle and the maintenance plan were purchased from this dealership. When reminded, he claimed we "should have notified them in advance," which is unreasonable; the system should automatically reflect coverage. Most troubling is that this poor service targeted my pregnant wife, causing emotional distress. It seems staff assumed she would not notice service details, enabling them to provide substandard care and attempt to upsell unnecessary items. This behavior is unethical and discriminatory. The service advisor was named Jim. I urge management to investigate immediately, restrict him from handling our vehicles, and provide training for staff to ensure compliance with Kia standards, particularly regarding proper oil service procedures. If this happens again, we will escalate the matter to the Ohio State Attorney General's Office, the Better Business Bureau, and other consumer protection agencies.

Typical used car lot, nice people, lots of fast talking. I did buy a vehicle for a 'fair' price…read morebut you've got to be on your game. Vehicle has issues, he says I'll show you blue book. Great - but of course he flies thru; wrong trim level, wheels and accessories, better condition then says - see its worth a lot more. UHH No - I noticed, and of course I found 'cover-ups' and things they tried to keep from being obvious but didn't mention, so they probably think they got me but in the end we got a price I was happy with for a second car without a lot of use that fit my needs. I would not buy an everyday car from them, over priced, praying on the un-knowledgeable shopper so be on your toes and look closely before buying- do your research to set your price, not them. Yes there are ALOT worse dealers around, overall its a nice place, clean, large, easy to find with A-one people but bad pricing and my car was middle of the road quality so overall I'll give them a 'fair' rating.

I bought a 2010 gmc canyon in November of 2022 off Fred the truck went to the gm dealer two times…read morein less than 500 miles of me having it(Freddy paid half of each bill) I then found out the frame had a cracked off control arm mount on drivers side and passenger side was already fixed however I was never told that their was frame work done when I bought the truck (Freddy gave me 350 for the repairs I did) now 4 months of owning my truck and only driving around 25 miles a day putting around 3000 miles on it the timing chain cam phaser etc had to be replaced (3200 in repairs outta my own pocket) upon buying the truck I was told it had a remanufactured engine in it with less miles (His mechanic told me this when I was looking at the vehicle before I took it for a test drive) the truck has been nothing but issues I'm not saying this is a horrible place to buy from however I think personally I should of been notified about the frame being patched up as it really hurts the resale value of vehicles and I would of never have bought the truck if I knew that Freddy needs to check over his vehicles before he sells them

They told me twice that my car was ready when it wasn't, when it was ready, 2 of the doors were…read morepainted different shades of paint which was pretty obvious when I went to go pick it up. After about a month, when I had a chance to clean it I discovered droplets of polishing compound in numerous places, even INSIDE the vehicle! The guy that looked at it said that he couldn't say that they did it or not, like I was making it all up. He was a real A HOLE! This is just a snapshot of the crummy job they did. NEVER EVER GO THERE!!!!!!

My truck was hit by a deer on the way to work. I called numerous body shops so I could get an…read moreestimate the same day and everyone kind of blew me off and told me it would be next week before they could look at it. This was on a Monday by the way. I called Rusk Bros and he got me rite in for estimate immediately. The boss was very knowledgeable and professional. In a time where friendly customer service is unheard of they stand above the rest and set the bar. Do not hesitate to give them a chance you won't regret it!

Dan is a genius! Fixes anything, and does a fabulous job! I won't go anywhere else!read more

My son just got his first car which was a Jeep that had no exhaust and was loud. Stouts fixed the…read morewhole exhaust for a great price and was done within couple hours of dropping it off. Great customer service and friendly staff!