Look no further, NTX Floors has it all!…read more Quality products - CHECK! On-top-of-it customer service - CHECK! Prices that do not break your budget - CHECK! Plus, the whole process took less than 2 weeks... meaning from the time we walked into the store, scheduled an estimate, ordered our carpet, scheduled a removal and installation date to walking on our new carpet. Talk about efficient! If we ever need anymore floor work done, we'll be return customers. :D

Nate and his team just finished installing carpet for us and we are pleased with the end results…read more Their prices are competitive (we got about 5 quotes) their process is efficient, they were on time, extremely respectful, detailed, hard working and clean. I highly recommend these guys for your next flooring project!

Great place to get all of your flooring needs. Well…read moreorganized and always stocked and it is clean and well maintained even in the yard where trucks come in and out to load/unload. Easy on-off access to HWY 121 and prices are reasonable and competitive due to the very close proximity to other businesses of the same kind.

So, the warehouse guy - pulls the right ticket, loads the incorrect material, it gets installed…read more Installers realize they are short and so we order two boxes of carpet. The next week we go to pic up carpet for the next job and they realize it is not there. How is this? Then we get a call from the property from the first load we picked up and we are informed the wrong carpet is installed. So now both orders are messed up, we have to order more carpet for the second job, reinstall the first job. So of course we ask for a credit due to their employee's error. Now we receive a letter saying they are just getting too big and they can't handle as many deliveries in Austin and they need to cut back on customers. I have 12 days to get all my materials out of their warehouse and I need to stop all future deliveries. "But I am one of many" and this "has nothing to do with the error". Seven years of business and we get a 12 day notice! Way to go Robert and Team!!!

This is a fantastic business. Kristen helped us with deciding on tiles for our project. Every phase…read morewent well and we are over the moon with the result. If you want professionalism with personality this business is for you! We will tell all our friends and family about our great experience!

Had living room, hallway, 3 bedrooms and 4 closets done with laminate, smooth process start to…read morefinish, salesman took us straight to product we requested, did not try to up sell at all and very knowledgeable about different aspects, very informative when we asked questions, also explained in detail for cleaning and care of flooring I highly recommend Nava Ruiz Gerar and his this business

Great quality product and great price. Andrea was incredibly helpful communicative and got us our…read moreflooring quickly and efficiently. We will absolutely do business with this company again.

We had an outstanding experience with Elegant Flooring Factory Outlet from start to finish. Our…read morecontractor found the flooring we needed and connected us with Andrea, who made the entire process effortless. She was extremely polite, professional, and attentive, and she went out of her way to coordinate a delivery date and time that worked perfectly for us. The flooring was delivered straight into our garage without a single hiccup. The transaction was smooth, simple, and incredibly convenient. On top of the great service, the pricing was very affordable, which made the experience even better. We are thrilled with both the product and the service we received and will absolutely do business with Elegant Flooring Factory Outlet again. Highly recommend!

Beware of them loading anything. They damage your vehicle and then point to the sign say sorry…read morenothing we can do. Then the manager won't even get up and come out and talk to you.

Beautiful floors plus excellent communication and coordination with salesman Sam--from selecting…read morethe product, to meeting my needs and expectations for installation. Floors were installed in early May just as businesses reopened from Covid-19 emergency. The installation team was careful and considerate. Finished ~1800 square foot house in 3 days.

I have used Ray and his team of most amazing flooring people to renovate 2 bathrooms, tile my…read morekitchen and den and refinish my 100 year old wood floors. They were so professional, considerate, and just plain wonderful! I have recommended them to multiple friends. Love them and the work they do so much that I hired them to renovate my guest house! Fantastic! Oh also, their bid was on par. You won't regret hiring them! Believe me, I only review the best or the worst online. Nothing middle of the road :-).

Very professional and did a wonderful job installing solid oak flooring on our stairway and…read moreupstairs landing and office. I think most of their work is for commercial facilities which transfers to professional communication and attention to detail not evident in other residential contractors. Also, not a franchise but family owned and operated by people who take pride in their work. Good people who do great work at a fair price.

We could not be happier with our recent experience using AllProFloors!! We recently purchased a…read morehome that was in desperate need of new flooring. We contacted Mr. Phil at AllPro and he took care of us with exemplary customer service and communication the entire way. This is especially notable because we were doing this work over the Christmas holidays. Despite that, Mr. Phil and his team were efficient and driven, getting our flooring project completed in just about 3 weeks from initial consult to work finished.

All pro floors is definitely a business i would use again. I purchased pattern carpet for a bedroom…read moreand two closets, the price was reasonable, and the installation was perfect. My thanks to all who assisted with my purchase.

Take my advice. Stay away from this business. Unprofessional and negligent…read more On August 1, 2024 I placed an order of 1145.04 sqft of Gold Coast 12 Prestige Express: Heirloom for a total cost of $2,590.56 with ProSource located at 5350 Airport Freeway Fort Worth, TX 76117. On August 8, 2024 I picked up the carpet rolls that were delivered to ProSource at this location in Fort Worth. On the following day, August 9, the installers proceeded to unroll and install the carpet. Upon doing so, we discovered there were stains on a 11.5' x 12.5' portion of the carpet. I have attached photographs of these stains. I immediately contacted Ms. Brenda Schrepper-Recinos at ProSource, at 11:58 AM CST, to notify her. I explained that I needed to be reimbursed for this portion of the carpet, ~$300.00, because it was damaged and defective. She responded with informing me that I would need to go through a claims process and inspection which could take a an undisclosed amount of time and the outcome would be based on their claims decision. My problem was that I needed to install that carpet that very day. I had already planned to do so which is why I ordered the carpet so far in advance. I could not delay the project. I also explained that I was a customer of ProSource and that I should be advanced my refund as the carpet was damaged through no fault of my own. Ms. Recinos kept insisting that this was their process. I wouldn't be able to accommodate this option as the deadline for me to install this carpet was August 9. I was expecting a quality product to be delivered to me. I informed Ms. Recinos that if they could replace that portion of the carpet early that very day, I could possibly consider that as an alternative option. However, I made very clear that it was urgent because I needed to make a decision on whether or not I would install the carpet and have to credit my customer, or try to replace the carpet if I heard back early enough. She assured me she would call me back in a "few minutes" as she needed to contact her managers who were on lunch break. I did not hear back from the manager, Mr. Shane Scarborough , until after 3PM on August 9th, via email, in which he requested I drive to their location and return the defective carpet so that they could give it to their supplier and receive their refund and in turn refund me. Utterly unprofessional. Being that it was so late in the work day, by this time I had made the executive decision to install the defective stained carpet in a closet. The stains are still visible and I am now having to credit my customer for the damage, that I was not responsible for. I'm not even requesting a full refund for the entire purchase of the order which would be $2,590.56 . I'm was only requesting I be refunded for the portion of the carpet that was damaged, which comes out to $2.09/square foot, totaling around $300.00. I responded to Mr. Scarborough's email at 3:29 PM CST on August 9th, and explained that I could not return the damaged carpet as I had to make the executive decision to install it "as - is", considering I had a deadline. Additionally, I could also not release my carpet installers and have them return another day, as this would also have incurred additional cost for me. I then proceeded with requesting my refund again and reminded Mr.Scarborough that my business transaction was with ProSource and not their supplier. I explained that is not my concern what they must do with their supplier and that I should be refunded for them giving me a defective product, as I now have to credit my customer. I never heard back from them. Today is September 4, 2024. ProSource has not demonstrated good will or good faith, but rather negligence and total disregard. I have emailed them again and attempted to call them and they are not answering my calls or responding to my emails. I am very disappointed with how they are conducting themselves. I will not be doing any more business with ProSource. I have filed a dispute with my bank institution in the amount of $300.00. I will be filing a complaint with the State Attorney General and the BBB.

I recently visited Prosource on the recommendation of my contractor to meet with Teri Ehrhart, an…read moreaccount manager, for assistance in selecting hardwood flooring for my upstairs remodel. I already have hardwood floors downstairs and wanted a different pattern for upstairs that would still complement the existing flooring. Teri was very accommodating in scheduling our appointment, asking me to provide a time so she could plan her day around it. We agreed on September 3rd at 1:30 PM. I drove nearly 25 minutes to Prosource and arrived on time. Upon arrival, a gentleman directed me to Teri's desk. I introduced myself, but before I could explain my needs, Teri informed me she was waiting for another client who had just arrived. She pointed me to three rows of hardwood samples and said she would join me shortly. I found this a bit odd and somewhat disrespectful, as we had agreed on the appointment time, and I had arrived before the other client. Nonetheless, out of respect for my contractor, I began browsing the samples. After a few minutes, someone else approached me, stating she worked with Teri and would be helping me instead. Her suggestion was to replace my entire downstairs hardwood floor to match the upstairs, which was not what I was looking for and quite honestly, cannot be considered a solution. Throughout my visit, Teri did not check in on me or offer any assistance. I left the store feeling disrespected and ignored as a customer. I will not be returning to Prosource and will seek other options in the DFW area where I can find what I need without feeling that my time has been wasted.