I placed an online order for a hat at right when the store opened, and expected the order to be…read morefulfilled or at least updated throughout the day. After hearing nothing, I called around 8:00 PM to check on the status. I was then told that the item had been sold earlier that morning and that my order would need to be canceled. What is especially frustrating is that my order was placed before the item was sold to someone else. Had the store processed online orders when they were received, the hat should have been set aside for my order instead of being sold to a later customer. Because my order was not handled in a timely manner, someone else was able to purchase the item that I had already paid for. On top of that, nobody contacted me all day to let me know there was an issue with my order. If the item was unavailable, I should have been notified immediately instead of having to call myself nearly 10 hours later. Had I been informed earlier, I could have made other arrangements. Unfortunately, this was a birthday gift for my dad, and now I am left scrambling to find a replacement at the last minute. I understand inventory mistakes can happen, but the lack of communication and failure to prioritize or properly process online orders was extremely disappointing. I hope the store improves its online order system and customer communication so future customers do not have the same experience.

I come here for my family's shoe needs because it's convenient and the prices are affordable. You…read morecan sign up for discounts and earn points, which adds up to great savings over time. My only wish is that they had more staff available to assist customers--it would make the experience feel more personal.

Had an amazing experience at Lucky Feet Shoes store I took my mom shopping for shoes, and she was…read moreso happy with the pair that was recommended to her. Janee was incredibly professional, kind, and patient throughout the entire visit. She took the time to understand my mom's needs and made sure she was comfortable with her choice. Seeing how wonderful Janee was with my mom, I decided to try on a few pairs myself. We both ended up finding shoes we loved, but what truly stood out was the exceptional customer service Janee provided. She made us feel welcomed, cared for, and never rushed us. Thank you, Janee, for making our shopping experience such a positive one!

We loved Janae! She was so attentive and gave great advice at works best for your feet! Will…read moredefinitely be asking for her every time I go! Highly recommend her for anyone looking for great customer service and advice!

My kids needed shoes very badly, I didn't feel like going to a large retail store just to buy…read moreshoes, I wanted to be in and out within a few minutes since it was a Monday evening. I searched for shoes on Yelp and came across this place that's so close to home. We gave it a try since it was so close, mine you it was close to 8 pm. We went in and it was 2 workers, the younger person came and helped us with so much effort! It's like her very mission was to find the right shoes for my kids with a huge concern of making sure they got comfortably for them which I truly appreciated. It was no bother at all to get different sizes and brands and that made me feel at ease. We bought 3 pairs of shoes with ease within 20 minutes, no stress or haggling and much needed help! To top it off, they have a spinning wheel to see if you win one of their prizes which I was not expecting at all, that was pretty cool! All in all, great experience, will come back for future show purchases!

It was my first time at this store. I called ahead of time and they confirmed a size and specifics…read moreI needed. They have a large amount of sizes for other shoes. Friendly staff. They speak English and Spanish. With every purchase you get the chance to potentially win a new pair of shoes of equal or lesser value, a soccer ball, and other goodies. Good prices overall. Sass

Shoe donation time! Every time you visit you get 50 points and with 100 points you get a $5 reward…read more What a great way to give back to the community. First time coming to this DSW location and the staff are very friendly. They greet you when you enter the store and ask if you need help. Since my transaction was easy I just gave them my phone number and got my points right away. There are current sales right now and items with a green do is 50% off. So my shoe donations can be used on anything including clearance items. This makes it a super great deal. Took my time browsing for some new boots for Fall weather. They have new items in stock and if you don't find it in store you can order it to ship to your home or to the store for later pickup. That's why I like coming to DSW. Always a good time.

This is a very large, clean, well-stocked, and well-managed store…read more Sales representative Sylvia is AWESOME! During my recent visit, she was very friendly, welcoming, helpful, and a true professional. I wanted a pair of Cole Hahn shoes I saw on display. Unfortunately, my size (13) was not available in the store. Prices here are very reasonable, and customers can expect to find a mix of name-brand and off-brand shoes. I was truly satisfied with my shopping experience. Sylvia went out of her way to locate exactly what I wanted and placed an order for me. The shoes will be delivered to my home free of charge in a matter of days.

Visited Vans for shoe pick up dor online order! they have great selection and great price! thanks…read moreAlex and Kailee for your assistance! a lot parking

Great customer service offered by Andy, very helpful on the floor with every customer that walked…read morein including myself & family. Informed us on the sales, prices, ordering online for us & went above and beyond. Thank you Andy for a quick & easy shopping visit!

local socal chain serving well to moderately priced shoes and shoe accessories…read more stopped in to check out their mini sale and found a nice pair of sandals for my partner at a great price. i also grabbed some cool croc jibbits for regular price. the service was ok, the associates were nice enough. the store was very quiet with no music playing. i would partially recommend stopping in, its a shoe store like journeys or dsw but locally owned

This review is not for the staff but the two stars for the overly priced shoes. Located on Azusa in…read morea plaza with plenty of parking. Found parking right away. Was greeted right away. The price however, is questionable. A pair of kids Nike dunks goes for $74.99. Vans is a little over priced as well. If you need something now and willing to pay the price, this is the place for you. Otherwise, you can find the same shoes for a cheaper price online or at the mall.

Today my son and I decided to pile up 2 large bags of our items that we no longer use/need and take…read moreit to this store. We got there around noon and were greeted by 2 of their employees. They gladly accepted our bags that were full of books, toys, shoes, few shirts of mine and few pants of his, few old CDs, and DVDs . By the look of the store, it was nice, big and clean. We didn't purchase anything from here, but there is always a next time. Each item according to section and selection varies. Prices were not that expensive. They looked new and clean, not raggedy and old. Don't know much about parking, since we parked on the street, walked in and out. Everything took less than 20 minutes. There was a small line, but their friendly & helpful employees cleared the line so fast. Will definitely be back if we need to donate more things to this Thrift/Consignment store. It was very well organized. They have vintage items, good selection of jewelry, purses, shoes, scarfs, hats, clothing, belts, and other types of accessories. Give this store a try, and I am pretty sure you will like the variety of stuff that they have. The quality/quantity and their fair prices. Thank you all very much!:-) 1st time, but not the last. We just happened to be in this area earlier today. Was much better than the ones closer to where I live....

Always great prices. Really good vintage clothing. Awesome Christmas section in Nov/Dec. This place…read moreis spacious and has really been organized over the past few months. I find something every few weeks and they rotate their colored tags throughout the month. Today I got a blazer and dress shirts. Highly recommend. Huge parking lot and never busy with long lines like expensive chain stores. The staff is always helpful. Even if I ask to test something, they take the time to do it!

The staff was friendly. I was able to find what I need. Good price for the work boots.read more

Good service nice selection of boots. Very helpful and patient. Pricing is good would recommend if…read morelooking for work boots

Excellent Customer Service. Love everything about this Store…read more Update on 7-19-2025 I went shopping here earlier this month. 2 employees helped me alot on 2 different visits. Ilana & Andy both were fantastic. I was looking for Slip-In shoes for my Disabled Brother. Found it and he is very happy. Thank you both for great service.

Had help by Maria, wonderful energy, very helpful, very kind. We found exactly what we were…read morelooking for. And signed us up for rewards for 10% off . Great deals.

Wonderful service from Ashley today.... i needed a price for something where the item may have been…read morereturned and the price was scratched off. Awesome, fast and professional!

What else can you say about this or any Marshall's locations?…read more It is a hit and miss, but there is always something to see in this store. This specific store was clean, and the employees were super friendly, which was a BIG plus. Prices, as always, are very affordable, and the selection of clothing is huge.