Ken and the entire service department are super stars. They give great service and advice and helped us out of a terrible jam. We were in the last third of an 8,000+ mile RV retirement road trip when the mufflers decided to give up the ghost. They first fixed the RV enough for us to make a scheduled stop. We then returned a week later, due to their service and had them install a new system. They were quick, thorough, and great to work with. I cannot recommend them highly enough for their quality of work and hospitality. read more

Thieves in the repair department. Staff and management didn't give two sh.ts. My vehicle was repaired there and expensive work lights were stolen out of the vehicle. read more

Sold us a car that failed emissions off the lot then shortly after that another $3000 repairs

I wanted to take a few days to cool off from the struggles that I've experienced with 5 Corners over the past 5 months. I've had nothing but headaches dealing with 5 Corners as an organization. Below are the facts of our experience and after I'll give my opinions. On December 21st, 2021 my 2014 Mercedes Sprinter was having issues. I called into 5 Corners to schedule a repair. Because we were working on outfitting the van for full time living, I was flexible on scheduling so we scheduled for January 13th, 2022. We dropped the van off on the 13th and waited to hear back from 5 Corners. After 7 days with no information, I called back into 5 Corners for an update. The update was, they haven't looked at the van yet but will as soon as they can. 5 days later I called back in and was assured they'd look at the van that day... 12 days of our van sitting in the parking lot even when I scheduled service almost a month in advance. After 12 days, they looked at our van and found a number of issues. The turbo needed to be replaced, DEF tank, DEF Tank heater, power steering pump, etc. This was a big job costing us close to 8 grand but thats life and we told them to proceed with the work. During the conversion the van barely left our driveway. Within a month, on my way to pick up supplies for the build in the van, I noticed the power steering was acting up again and a check engine light came on for emissions issues. Not ideal but I figured it would be prioritized and looked at by 5 corners. We once again scheduled for 2 weeks out and made sure not to drive the van to reduce any additional wear and tear on the van. Dropped the van off and waited to hear back from 5 Corners. 4 days later I called in as I had not received an update on the van. The update was "we haven't looked at the van yet". This was surprising as the work done on our van was by this garage. Because of their delays in getting us our van fixed, I pulled the van from their shop and went to a Mercedes dealership to get the van looked at. The Mercedes dealership diagnosed the power steering issue and determined that the power steering pump and power steering rack now needed to be replaced due to damage to the system costing us 3 grand... I naturally called into 5 Corners to see if there was anything they would do to help with this problem as they'd been the ones who installed my new power steering system. Randy said they'd follow up with Mercedes and get back to me. I never heard back from Randy. Remember, at this point we'd driven the van less than 200 miles since the repair and no other shop had looked at our vehicle until that point. With no response or support from 5 Corners, we moved forward with the repair from Mercedes. Repair was done and 3 more grand out of our pockets. After this work was done, we started to get emissions codes constantly. At this point, we've had the van in the shop ~7 times trying to diagnose these problems. Fast forward to this week, we brought the van back into a Mercedes dealership to address more emissions codes and a loud turbo. Turns our the source of the problem was when the DEF system was worked on by 5 corners, they ran the DEF fluid line touching my auxiliary diesel heater causing the line to melt. This repair cost us 800 dollars. The Mercedes dealership looked at our turbo and found that the air intake hose had been improperly installed and had come loose causing a seal to break loose breaking the teeth off of the fan intake, requiring us to fully replace the turbo. A 4 grand cost. I naturally called 5 Corners, to understand if they'd be helping us at all with the turbo as they were the last shop to work on our turbo. Remember, our van had been driven less than 500 miles since 5 Corners worked on it. Randy and Eric (the owner of the shop) got on the phone with me and didn't offer any support or compensation so another 4 grand is out of our pocket to replace a part they installed. I unfortunately got really upset with them and said things that I shouldn't have but 5 months of headaches and financial strain at the hands of 5 corners brought me to this point. Not only have we had to spend 8 grand to replace the work that they did on our van (Turbo, Power Steering System, and DEF fluid line) our van has been in the shop 10 times since they touched our vehicle. 10 times in 5 months. I cannot and will not suggest anyone take their vehicle to 5 corners. The lack of integrity for their work has really proven to me that they are not a business to deal with. In total we have spent 16 thousand dollars to repair systems that were originally supposed to cost 8 thousand dollars because of 5 corners inability to either do quality work or have integrity for the work they do. read more