Bought a 2005 Dodge Stratus from them 2014. Overall the car is still running and reliable. However, they lied to me about the water pump and the timing belt being "brand new". The car had 102k miles on it when I bought it. I had to buy new tires ($600), replaced the water pump and timing belt after 3 months of having it ($800), and there was a crack in the windshield the day I bought the car which I didn't see until I got home. The first couple days I had the car I had to keep jumping the battery. They replaced it. When I went to pick it up, the car was dead. They sent it back to the shop where their mechanic couldn't figure out what was draining my battery when they put a new battery in and the alternator was good. After the third time the car was sent back to the shop, they still couldn't figure it out, so I asked them to take it to my usual mechanic and they gave me a hard time about it. Per lemon law, the car had the same issue 3x in the first 30 days of ownership. I told them I have to return the car if it can't be fixed. They agreed to cover the costs of my mechanic figuring out and fixing the problem. He was able to solve and fix the problem, and I haven't had any battery issues with it since. 5 Star Auto handled the costs and made the frustrating experience easier. The one thing I felt was they were charging me too much above retail value. I have to say to this day I still feel like I should have paid less (at least by $800 for the water pump and timing belt), but it's been a few years of this car being very reliable since having those parts replaced. I've only had to do regular maintenance on the car (oil changes, brakes, etc...). I walked in there with one thing in mind, a car that gets me from point A to point B, and this car does exactly that. The beginning was rocky, and the transaction just never felt right, but I got a very reliable car out of it. read more

Think of it this way, this put no prices up online and just hit you with it when you're in the dealership. Prices are far too high and falsely advertised. I really hope no one is dumb enough to make a deal with this dealership. They are just horrible read more

Where to start. First, I did NOT buy a vehicle from this dealership and I'll tell you why. I didn't speak with a salesperson nor bother to visit the dealership because of the following inconsistencies for this vehicle: https://www.5starautosales.com/2021-Ford-F-150-East-Meadow-NY-North-Merrick-North-Bellmore-Uniondale-Nassau/used_car/DGN1GNiaH2w%3D 1. website shows a red truck but the Carfax and window sticker are for a Carbonized Gray Metallic vehicle. If you look at the pictures, go to the VERY LAST photo and the ID tag is affixed to a gray painted body of the truck - it's not red like the rest of the vehicle. So they got ALL the pictures wrong EXCEPT for the last one????? 2. Good luck finding the actual cost of the vehicle before taxes, etc. Sure, they list a MONTHLY PAYMENT amount but not the price of the vehicle. 3. If you do find the actual price of the vehicle - don't forget you MUST add-in all of this crap: "The advertised price does not include tax, title, registration, tags, finance charges, documentation charges, emissions testing charges, extended service contracts, complete care, $1, 695 Lojack system, any additional pre-equipped products and/or costs incurred to the vehicle. Please note that the internet special pricing reflects a partial down payment of $3,199 or the trade equivalent." I mean, really???!!! Talk about sticking it to the customer!! $1,695 for Lojack - which, by the way, you'll need to pay a monthly fee to use. Now if you somehow do find a price on-line, don't forget this beauty of a fee: "internet pricing reflects a partial DOWN PAYMENT of $3,200..." Yeah, that's right. If you don't have this, add it to your price!!! Sooooo many red flags. I cannot the BBB isn't blowing up with complaints (like the one I submitted). Seriously folks, you can verify everything I'm saying by going to their website and looking at a vehicle. I feel sorry for anyone who uses them.... read more

5 Star Auto Sales - Pic 1 - body color as shown in 99% of the pics. Pics 2 & 3 show the body color of the truck where the ID tag is located. - Car Dealers Near Me - East Meadow, New York

My friend and I went Saturday to look at a car we spoke to Gustavo and made an appointment about a specific car. After driving 2 hours. They sold the car I was interested in and kept trying to sell me a car that is way out of my price range. 3 of there employees harassed me and kept forcing themselves onto me by asking very inappropriate questions. Will not highly recommend read more

They need better salespeople that are interested in their jobs instead of their cell phones. Very deceptive drove one hour to be told that internet prices are always cheaper and quoted a 8k difference i asked he why would they false advertise he said all the used bmw 330 are $30,000 and I said have a nice day he didn't even try to stop us lol I was paying in cash too what happened to sales people nowadays read more

Made me drive 2 hours in the rain just to tell me they sold the car that they told me I could go test drive . Lying ass people don't go here if you don't wanna get screwed over. Ps i know the car wasn't sold, you guys saw how young I was and had second thoughts on giving me the keys for a test drive. Fuck yall. read more

Lists car prices lower just to drag people into there pathetic dealership! and then tell them that they have to put a 3k down payment plus 1k for some bs package in order to get it for the listed price!! read more

This dealership is full of liars, I called an hour before coming in and asked about a car which they said was in stock. Upon arrival to the dealership they said the car is not there and tried to upsell me on a different car than I wanted. Would not recommend! read more

went with my son to purchase vehicle they said was available when we called ( it was sold when we arrived there ) horrible experience. They list the price of another the vehicle we were interested in purchasing for $22,000 and then come back and tell us it's $30,000 after spending two hours there and most of the cars are all scratched and beat up . i dd never go there again . the fella helping us look at the cars was polite . the manager was rude and had no customer service skills . and we as shocked we didn't want to pay 30% more than the listed price . typical used car sells lot. Full of deception. Save your time and do not go !!!! read more

Do not waste your time with this dealership unless you're ready to pay over $10,000 more than the advertised price--before taxes. They lure you in with an attractive price online, then hit you with outrageous 'mandatory fees,' including $3,000 in so-called repairs and other bogus add-ons that they refuse to remove, even if you're paying cash. On top of that, they aggressively push financing to the point where it feels like they only want to sell the car if you finance through them. Their excuse? That the car is still 'below KBB value'--which is laughable when you deliberately mislead customers with a low listed price just to get them in the door. This is a classic bait-and-switch, and no legitimate dealership inflates the price by this much. Complete waste of time, highly unethical, and I would strongly warn anyone to stay away from this place. read more

They Bait you to come in and tell you they have the car available once you get there they tell you car is not available and force you to get a similar car. Most frustrating ordeal ever. 3 hour drive and leaving work early for nothing. Krystal seem sincere and kind but she's a habitual LIAR! read more

Horrible costumer service, bad reps, false info. Call the day before set appointment, lady calls back to confirm. Drive over an hour next day get there the car is not there and it's like I never had appointment. Says Mabee the other lot has it. Drive there and same it's not there. All around horrible, scam artist just trying to sell any kind of cars. Bad bad bad experience and waste of a whole day! read more

I called this pm regarding 5 different BMW 330i. I was told 2 sold, 1 deposit and 2 are at the newbridge location. So after work I went there with my son. Not only did they not have ANY CAR that this lady claimed they had, they ran my sons credit for a 40k car when he told them what his price range was. Instead of saying we don't have it, they SAID NOTHING AND DID 3 HARD INQUIRIES ON HIS CREDIT. They had us sit there for 30 min and said nothing ! I asked multiple times how much the car that my son seen and I couldn't get an answer !!!!!!!! When I got irrate it's then I was hit with 40k loan for my 26 yr old son !!!!! The manager who couldn't give his name i guess he lies to much to know what it is, had the NERVE to tell me he will " talk to the salesman" who once again been there 3 years but can't quote a price. STAY FAR AWAY ... All the BMW'S had rusted rotors and calipers as well. I asked him ( Luis ) about that and was told he don't know. Its a mechanical question. Lol. The best is when they started speaking Spanish regarding the deal thinking I don't know Spanish because Im white !!!! I hate to admit that I get extremely irrate but they are the biggest lying dealership that I have Ever been to and I'm not a child !!!!! STAY AWAY AND IF YOU PURCHASE READ FINE PRINT. THEY MAKE YOU PURCHASE LO JACK WHICH IS ALMOST 2K. Then it's a monthly charge as well for lo jack. THEY ALL LIE TO COVER THE OTHERS LIE !!!! STAY AWAY AND EXPECT TO PAY $$$$$$ ON ROTORS, BRAKES AND CALIPERS ON ANY BMW THERE. WE LOOKED AT 5 AND SAME THNG ON ALL 5 ?? They buy auction after leases and FUCK the new consumer !!!!!!! BUYER SOOOOOOOOO BEWARE ! I even mentioned to this so called manager how he has a rating of 2.2 out of 76 reviews. He had SHIT to say then. WASTE OF TIME. read more

worst Dealership you can go too, I called the people that works here n they told me the car I was looking for was available but when I got there they started making excuses and tried to offer me a car that was overpriced and it's the most worst customer service I ever went through read more

Worst place to buy a car !! Hard to find personal to speak about the vehicles No parking available hat to park 2 blocks away read more

they're running a scam in this dealership, don't ever go buy here they will rob you. I filed a complaint against them at the consumer protection department . I bought a car from them and they lied and forced the extended warranty on the car saying it would lower my APR on the loan total b.s don't go here the csr Dealership is a scam!!!!! read more

Sales man was very nice but they bait you to come in only to add $9000 in fees. We walked out!!!

Do NOT waste your time here!!! Called and spoke with Krystal regarding price of vehicle I was interested in she assured me the price that was advertised is the selling price, minus taxes & DMV charges ONLY, no other hidden fees. That was a lie! Drove an hour to get there prepared to pay cash, only to have a sales guy, Eric I believe his name was, try to talk me into financing the vehicle, telling me I would save money that way .....with an interest rate of 7-8 %!!! Umm really? After he did all the numbers, 30 mins later, the car that was listed at $25,200 ended up being $34,000!!! These guys scam you by omitting details adding OUTLANDISH fees and putting false pricing on their listings. read more

Completely awful customer service. I understand the whole point of car dealerships is meant to squeeze every penny possible; but these guys are a total scam. Every price on their listings is their IN-HOUSE FINANCING cost - if you plan on external financing or cash, the price goes up a minimum $3000. Not to mention their OUTLANDISH $2000 "prep fees" that they won't go into detail about - and when you ask they'll just say it's the State and 150-Point inspections - which combined cost $400 AT MOST. On top of that, they don't negotiate. They'll drop the cost no more than $700 (seven hundred) off their $14000 ask on a vehicle with massive paint chips valued by KBB at $9000 - and if you make it clear you're educated, good luck. These people want IDIOTS buying cars from them - and will shoo away anyone that has half a brain when it comes to buying cars. TLDR; look elsewhere for a used vehicle - these guys are shady and will legitimately scam you by omitting details and putting inaccurate listings on their sites. read more

Should be called Zero Star Auto Sales - had the WORST customer service experience with this place. MULTIPLE unreturned phone calls, everyone tells you something different, yet they send you stock e-mails about delivering great service from their GM Rudy, GSM Marvin, and Asst GSM Kristal. Honestly cannot believe how impossible they were. Would highly NOT recommend. There are too many used car dealerships in NY friends; don't waste your time, because they will. read more

Worst dealership ever!!!! I seen the reviews previously and so many people put in the same issue! And that is if you want to see a specific car that they do have in stock it won't be there the next day due to some bullshit answer. Now o saw this and still gave them the benefit of the doubt. I called in a timely manner and I said hey you have this particular car in stock, they said yes and I said to them okay I'm very interested in the car and I'm coming all the way from Jersey to see this and most likely purchase. But of course in today's day era, the moment you tell them you want to buy the car in cash they get turned off cuz I'm guessing there's not that much commission involved! So I go there no car available they show me a car that's identical but the thrill of the car wasn't to my liking plus the sales person I had lacked character almost as of he didn't care to be there. The manager was polite but kept offering me to test drive a different that I saw and did not like so I'm like what great will that do me? So I would avoid this dealer at all cost especially if anyone is coming out of state to purchase a vehicle! Be aware my friends and open your eyes. Hope this review helps read more

DONT RECOMMEND TO ANYONE. This guys playing game with people.repsresantitive tezted me on facebook messenger then adter I realize they scam me she blocke me on facebook. I went to their dealer 2hours of driving. They told me car I am looking fir is 3000$ extra down payment to price‍I say you put announcmenet for 19000$ and dont wrote anything abiut this on description. Now I drive here 2hours and you ask me 22000$.seller guy told me whatever proce you see on internet it is withouth downpayment price. First time I ever seen something like this read more

This is a scam I drive 30 minutes from queens to the dealership and they told me after a 1 hour sign in that they have a $6000 fee that they tell you about after taking all you personal information read more

5 Star Auto Sales - Liers - Car Dealers Near Me - East Meadow, New York

Worst customer service, I wanted to purchase a car. Went in store and let them know I was going the day before and was told the car was on maintenance when I arrived and they said they would reach back to me as soon as it was in the store. The next day I called and was told that the car was sold!! They are liars. read more

I am very disappointed in this car dealership 5 star my grandson had to ride in this suv blazer I purchased for my son it was a long distance deal based on the continuous talk about trust and honesty,well where is it this car broke down 4 ×,s on the road , love my little o e with all my heart and I am pleading to you consumer's don't be a victim of this dealership there should be a class act lawsuit going on against these people to make good on backing the horrible hidden problems there used cars carry and the lies the sales reps carry home with them, if they have families I pray they have some passion In their hearts. You reap what you so ,what goes around comes back to you. I am still waiting to hear from you heartless people to pay for half of my expenses for this vehicle I purchased for 5 star in New York city meadows read more

5 Star Auto Sales - Car Dealers Near Me - East Meadow, New York

This was by far the worst buying experience I have witnessed. Me and my son went to go look at a Q50 today, which we were told by 2 different people that it was on site. Mind you we drove almost 2 hours one way to see this car, with cash on hand to purchase it. Not only was the car not there, but the employees basically ignored us when it came to the topic, not even offering to get the car from wherever it is. This place is awful, the recent one star reviews are accurate. Don't waste your time on this, especially if your coming from out of state. read more

A rep called me because I inquired about a vehicle here. Which he said they still had. This was at 9am. We decided on an appointment for 11am for me to test drive this vehicle with every intention of me buying it on the spot if I liked it. Took me over an hour to drive there. I went to check in for my appointment where the rep at the front desk told me the vehicle was returned to auction (within the hour and a half I was told it was there it no longer was when I got there). They then tried to offer me two other vehicles which I had no interest in. Very unprofessional, scam artists/liars, and just down right messed up. Don't shop here. read more

I had a really nice experience buying a car from this dealership.Alex was patient and helped me with the whole process.Marlin with financial support really cool guy.I love the vehicle It runs great good pick up it is a older used vehicle I am so happy with it.Thank You 5 Star Auto Sales Sincerely Daphne Gregor read more

I had appointment to see a car. It wasn't there or ready as promised. Next day they said they sold it, yet it's on their website. I had cash in hand and they lied to my face. Called owner... never called me back. read more

Great car an excellent service would definitely buy from again The owner Craig responded back to me ASAP with any questions I had . And The salesman jesse was very friendly and went over the entire car with me answered all my questions and was very patient with me A+++++++++ read more

5 Star Auto Sales - Great price great car great dealership A+++++++ - Car Dealers Near Me - East Meadow, New York

This place will take your money and force you to keep the car for the 30 day period, just so they can apply the lemon law to your profile. I have not had the car for a full day and the car was in the shop the very next day of me purchasing it and the vehicle still has issues. They aren't confident like other dealers, so they will not offer you to test drive the car. I mean the 2.5 rating speak for itself. DO NOT WAIST YOUR TIME NOR YOUR MONEY here. I never been so infuriated with such a company.. TRUST ME If you want a quality car. this isn't the place to go. This shit hole doesn't even deserve 1 star. I'm mortified. They need to be out of business because they know they are selling lemons. Which is the scary part. read more

This place is such a scam. Buyer beware. My husband and I went in there looking for an SUV. We told the salesman our budget and he tired his best to stay within that. We came to an agreement and we're about to sign the loan when Marvin comes in and says they can't do the deal. They wanted to add another $500 to price plus we had to buy warranty. I don't understand how you can come to an agreement and we're signing paperwork and then you change your mind? Unprofessional isn't even the word. Honestly feels like we're dodging a bullet after reading other reviews though. read more

Recently went to buy a car from this place. Had it checked out by my mechanic and he said it was a hard NO. Transmission was not good. When the owner called me to tell me about the car, he said it got a great bill of health! WHAT A LIAR. Lied right to my face! You lost my business! read more

Bait & Switch Tactics - Total Dishonest Shady Dealership Found a White 2019 Nissan Rouge Sport on TrueCar listed at 5 Star Auto Sales (AKA - FCA Auto Group) in East Meadow. Checked availability and it was available to view. I was contacted directly by Joseph Callejo at the dealership and made an appointment for the next day at 3pm. I received a call 2 hours before the appointment confirming the appointment and I specified again the car I was interested in, and he confirmed it was there and ready to view. I took off work early and brought my wife and daughter, and had to park 2 blocks away because their lot had no parking and was overflowing with cars for sale. I told the gentleman at the counter I had an appointment and what car I was there to look at, a sales person (not the one I spoke to by phone - he was nowhere to be found) came over with keys in hand and said you are here to see the Red Nissan ($5K more than the one I was interested in BTW), I said "No the White one, I just confirmed less than 2 hours ago that it was here". He immediately said "I think that one sold earlier today". I was really pissed off, I took off early and dragged my whole family out there to have them pull a bait and switch on me, they should be ashamed of themselves. The car is still listed on their own website and TrueCar as available. I don't know how in this day and age they still think they can get away with this nonsense. read more

Five Star Auto is not a company you should trust. Tried to buy a car from them last month, long story short, put a deposit down to hold the car but they wouldn't follow through on the sales offer they made. Car "supposedly" had a new wiring issue the day after it came back from the dealership where another mechanical issue had been addressed. The manufacture warranty should have covered this wiring issue but they stated that this car recently had its warranty voided because of some modification to its computer?? I asked for the dealership's number, they wouldn't provide. They told me the car was going to be sent back to auction because the cost to fix was too high. I told them I might be interested in buying "as is", they ignored my offer. I also asked them which auction house they were sending the car back to, no response. Also worth mentioning a week after we agreed to buy the car and paid our deposit, a person from Five Star Auto's internet sales division called me and tried to sell me the same car I already bought. I wouldn't do business with this company again. Buyer be ware... read more

I bought a 4runner from this place, we treated an effective price and then they added additional charges, then the bus did not bring a replacement tire, first the air sensor was missing, I had to order it after a month of getting tired of calling him, I went to the place and then now that the tire was missing and they did not know what size they needed, how to sell the car without knowing what size tire it uses, the rim ended up arriving without tire because I cannot be wasting my time behind read more

Edvin Assisted us and went above and beyond. I had a budget I wanted to stick to and he made that happen as much as he could. I Can't thank him enough for his time and patience. Also surprise and how much selection they had! Definitely would refer them read more

Unfortunately one of the worst car buying experiences I've had. They give you 5 star service when you're financing a car, but I found the service provided as a cash buyer lackluster. The website is misleading (they said intentionally to get customers in the door) The price the car is advertised for subtracts a $2,000 down payment. So the actual purchase price is $2,000 more than advertised. They do include that tidbit at the bottom of the website and they said all New York dealerships do that. That hasn't been my experience checking multiple websites and dealerships. I even called a few dealerships after this purchase just to make sure. My salesmen Edvin was pleasant in the beginning. Once I found a car and agreed on the price, I wanted to get it inspected at an independent shop. The salesman instantly became sullen. He said everything that needed to be done to the car to prepare it for purchase had been done in their own shop. According to the independent mechanic, the steering wheel had too much play. The tire pressure light was also on but the salesman said it just had to be driven for 30 miles before it went off, as they had checked the tire pressure already. Edvin said that their shop would take care of these problems but Edvin tried to convince me to drive it home that day because the problems didn't make the car unsafe to drive. He said they didn't have space on the lot to hold on to the car until it was repaired. After I was adamant about not taking the car home, he was able to find space for it in the almost empty lot across the street where they had other cars that they were selling. After calling the dealership to find out when the car was ready, the manager let me know that it would be ready by the time I got there (coming from Connecticut). The salesman also texted me to make sure I was coming that day at our agreed time. When I arrived, I saw the car in the empty lot and parked next to it. When I entered the dealership, they told me the car was in the shop having the final details repaired. I didn't let the salesman know that I saw the car in the lot and I could see it from where I was sitting in the dealership. After about 20 minutes of waiting, I let them know I parked next to it. Then they said it was going to the shop now. The car never moved and I regrettably waited over an hour. The salesman became defensive when I questioned him about it an hour later. He said he knew the shop had serviced it or was about to do so. After talking to the owner/manager, he admitted that there had been some miscommunication between the salesman and the shop. Edvin then said that he asked the shop to do it, but they hadn't. The owner/manager took over the transaction from there. While he did personally fix a piece of plastic that was hanging off the bottom of the car, he made it seem like all of the problems had been fixed. Then he let me know that it wouldn't make sense for them to put anymore money into the car. They knew they could get somebody to pay more for the car that wouldn't bother asking for an inspection or any work done. The owner/ manager admitted that the staff needed more training. I decided to just take the car as is (after I politely expressed my dissatisfaction) because working with them was a tiring experience. I'd rather purchase my next vehicle from a place that respects their customers' time and is honest about what they are willing to do. read more

Worst experience,had me come down all the way from east end of Suffolk county,but the vehicle I made the appointment for was not even in the lot read more

Buyer beware,this dealer likes to show a car for sale at a lower price and at the bottom of the contract they "spell" out the extra fees.It's a misleading marketing scam. read more