Where do I start? Incredible service. Not only did did Greg do what I asked (install a new SSD drive and backup my old drive), he went beyond that installing all the drivers and updates, creating a backup disk image, and giving me instructions for what I needed to do to update the image once I finished re-installing all the applications I needed. Finally, I arrived to pickup my computer and found that Greg gave it a thorough cleaning removing all the accumulated dust and grime. Will be coming back any time I have computer needs. read more

We've been using 5 Star for the last nine years and that fact alone should tell you a lot about Greg. I'll be seeing him again tomorrow thanks to the vagaries of Windows 10 - you'd think that Microsoft would have got the bugs out of it by now! Anyway, it's rather like seeing an old friend again knowing that he has your best interests at heart. There's simply no one like 5 Star for Windows computer repair, J. and I trust him implicitly and (I've never said this in a review before) YOU CAN TOO! read more

Greg is the best!! If you have any problems with your PC or Laptop, I highly recommend you contact him for help. I dropped my HP Laptop and was unable to open it. Greg took a look at it and was able to fix it right away - I had my laptop back in under 24 hours. And the price was excellent - definitely cheaper than what I'd pay at some corporate, chain repair shop (ie. Geek Squad). Best of all, Greg made a point of offering cheap alternatives, so that the repair could be as inexpensive as possible. Support local, independent businesses like 5 Star - you'll get excellent service and you'll save some cash! Thanks again, Greg! I'll definitely be coming back. read more

Was automatically referred to this service by yelp when asking for a quote on my mbp issue. This is his response: "Sorry, I don't provide this service, we don't service Apple products, please read our AD" Why the attitude? Why not simply either not reply or just say no? read more

Greg is fantastic. Nice, humble, honest, and does great work. While I lived in the San Fernando Valley, I had taken my lap top to Greg for several years. Always great service! No hidden fees or bogus charges. My lap top was always better after Greg worked on it. read more

All the stuff people wrote below is true. My friends computer died and I searched on Yelp for a place to take it. I found this one, and thought, "Wow, these people love this guy." So I took it. Greg was totally cool. He stopped doing what he was doing to look at my friend's computer. He took it apart, tested everything, and explained that the power supply and motherboard were dead. I could tell he was not bs'ing me. I have built computers so I know what he was talking about. He said, "It will be $250 to fix this one, or $450 for a new one. We can use the same hard drive so you won't have to reinstall everything." So, instead of just selling me a computer, he found a way so that life would be easy for me and my friend. He solved the problem, instead of just selling me some computer stuff. So, I told my friend, and he said, "OK, I'll get a new computer." I told Greg. Greg said, "OK, I'll get started right now." Then, two hours later, my friend called me. "I changed my mind. Just go and pick it up." So I called Greg, "Hey, you're gonna kill me, but my friend changed his mind. Did you start working on it?" He said, "Yes, but that's OK. I will put it back the way it was." I said, "OK, I'll go and pick it up. How much do I owe you for your time?" long pause... "Well, its OK. Nothing." he said. He was so nice and helpful he didn't even ask to be paid for his time. It was more important to solve my friend's challenge than to get paid. Isn't that awesome? I said, "All those positive comments on Yelp are true." I don't know if this long rambling story helps, but that is what happened today. I highly recommend Greg! read more

Got a referral from Stephy S. to go here to get my Dell laptop (that's almost a decade old) fixed. I didn't really care about the computer getting fixed; I just wanted the data on my hard drive. I called Greg, the store owner, beforehand to make an appt. and to get a quote on my laptop. He was nice, honest, and informative, unlike some other computer repair stores I called who just ranted out a bunch of labor costs to me (in the hundreds of dollars). I went in the next day, and Greg immediately started working on my laptop. He was able to get the data off my computer onto dvds in about 2 hours, and found out I had dozens of viruses on it in the process. In the end after I got my dvds, I asked him what I should do with my Dell b/c yeah I got what I needed but the stupid thing wasn't booting up Windows correctly. He said he could buy my computer off of me, refurbish it, and potentially sell it again to someone who doesn't want to pay thousands for a laptop. Anyway, somehow, in the end we negotiated at $135 for my laptop, minus $70 to move the data on dvds, so I got only $60 bucks back . At first I was like whoa, only $60? But I looked into his eyes and asked him "Honestly, do you think I could get more for this laptop anywhere else?" He said he wouldn't lie to me, and no. And you know what? I'm a pretty good judge of character and I believed him. Besides, I wanted the durn laptop off my hands. I only paid $1000 for it, but that was like 7 years ago. I'm pretty sure it's worth crap now. I was tired of lugging that thing around from the 3 times I moved this past year. Plus, I already have a Sony Vaio so whatevs, I took the $60. Other pluses: He let me use the restroom numerous times (b/c I had too much soda). He even let my dog in even though he said he was allergic to dogs. He answered numerous other questions I had about computers, computer software, and anti-virus questions and I learned a lot. Apparently, Norton Antivirus is not a good program to use for viruses -- it slows down your computer 15-20% he says. So anyway, it was pretty fast, efficient, and painless process. I got the attention I needed without the fuss. I will go back to get my Sony Vaio cleaned out sometime soon. If you go, say Stephy and Tracy referred you from Yelp. =) read more

I've been scammed in the past by crooked computer repairmen (ex. COMPUTRONICS) and have since then about who I trust to look at my devices. Greg was a breath of fresh air. He's extremely knowledgeable about computers as he's had over a decade of experience fixing them. He spent time diagnosing the cause of my hardware problems and suggested an EXTREMELY cheap fix (cost me $23). He's now my go-to guy for computer repair, I HIGHLY RECOMMEND Greg. He deserves the 5-star rating he has on Yelp. read more

I don't normally write reviews, but I was blown away with Greg. Everything I read about his company and more importantly his character is true. It so refreshing to find geniune people in this world. Who do not take advantage of others. I work 60 hours a week and go to school full time... I'm in the middle of review week for finals and all of a sudden I find that my laptop will not charge... Being in school, I'm financially strapped, so I made a few phone calls yesterday... It turns out that my computer is a year old and out of warranty... So the Geek Squad said it would cost 162.00 for them just to look at it. I called a friend who works for HP who told me to throw the computer away, it wasn't worth fixing. Another person told me it could be the mother board and to hurry up cause he had another call waiting... Then, I found 5 Star Computer Service... His wife answered the phone.. so charming.. I explained my situation and she told me he would be at the shop at 6pm... "Just stop by".. I was stuck at work and gave them a call to let them know I was running late, Greg said, Don't worry just get here before 8PM. Greg and his wife are such geniune people, I feel blessed having encountered them and I'm a customer for life. He basically looked at my laptop and checked out my charger... It turns out it was the charger. He looked for a test charger from his inventory and sure enough it registered with the computer. I was so relieved.. He could have taken me for a lot of money. He said, IT WAS NO CHARGE. CAN YOU BELIEVE THIS. And, there's more, I explained that I didn't have any money til payday this Friday and was wondering if I could borrow the test charger 'til then. I needed to study for my finals. HE NOT ONLY DIDN"T CHARGE ME. HE LET ME BORROW THE CHARGER. I just can't say enough about them. You don't experience this everyday. I am so thankful. SO, IF YOU HAVE A COMPUTER PROBLEM, TAKE YOUR BUSINESS TO GREG! read more

Actually if I could give 7 or 8 star to this business I will do it. Greg the owner is mastering the place as I never seen that often anywhere in the world.... He take time to listen you, explain you everything about your issues and the way he will proceed to repair your machine, his whole behaviors and communication inspire trust and respect. His lab is extremely clean and perfectly arranged, everything is under his control and you can feel it. Greg repaired one of my laptop crossing 5 or 6 different diagnose tools, he analyzed all the components, detected the roots of the problem, cloned my data's and re-installed everything perfectly onto a new hard drive... all in 2 days for a very reasonable price. He gave me back the trust in computer repair that I lost completely in other places... Greg can also provide you advices to build the machine of your dream and assemble it . Now I have other things to repair with few other devices and without hesitation I will do it with Greg and 5 Star Computer Service... NO ! 8 Star Computer Service Yeah ! Fifteen Star Computer Service ! A place I vividly recommend.... Thanks again Greg ;) read more

I chose 5 Star based on the # of positive comments left for him. I've got to tell you Greg saved me a couple of grand fixing my PC. I was planning to go MAC and not look back but all I needed was a simple fan replacement. I took my laptop to Greg and watched him take it apart. Watching him take layer after layer (tiny screw after tiny screw) off my PC was.....mind boggling. I didn't know there were so many layers. It was like a Soduko ® puzzle cubed. Very hard, meticulous and not something I could've done on my own. But let's cut the crap and get to what you really want to know. My laptop would cut off after running for 2 minutes. After typing in my password, it moved slowly and then it would cut off. So I was planning to go get another one but thank goodness for Yelp & Greg's expertise. He explained everything to me in non-computer savvy terms. I felt very comfortable paying the price. I got my laptop back in 2 days. No BS, and the delay was only because he was waiting for the part. After he got the part he immediately called me. Now remember I was going to get a $2000 MacPro but he rescued my "PC in Distress". This was about 2 months ago that he fixed it. I didn't want to jump the gun & leave a comment before knowing that my laptop was working properly. So my baby has been working great ever since. The bottom of my laptop no longer feels like it's on fire. It no longer cuts off after being turned on. So for those that have a PC that's a few years old and cuts off... it might just be the fan. But take it to Greg and LET HIM TAKE IT APART FOR YOU. DONT try to take it apart yourself. It's like 5 darn layers of "stuff" under that keyboard. Each layer has tiny screws and this and that and....I got a headache watching him and trying to keep track of every little piece. I don't know how he did it but "HE'S THE MAN" So there you have it. $ave money, take it to Greg. Leave more feedback for him. Thank you Greg. read more

Never has a business been more accurately named than 5 Star Computer Service! I am the first to admit that I am a bit of a (okay a major) computer re re, but thanks to Greg(the owner), I've never felt more comfortable around the scary world of computer technology. He's Honest. Reliable. Patient. And just plain cool and he takes care of you at the fairest price around. So if you have a computer issue, I say screw the Geek Squad and the hundreds of dollars you'll waste cuz they show up in a cute little beetle and go for the guy who will take care of you and make you feel great about the whole experience! read more

Honest computer guy? Is there such a thing? There is at 5 Star Computer Service. And not only is Greg honest, he's professional, reasonable, fast, and really good at what he does. Oh, and he's a super nice guy which doesn't hurt. And one more thing that I think speaks volumes, this review was not solicited. He doesn't need to ask people for reviews. His service speaks for itself. If I could give this place 10 stars, I would. I'm thrilled my fellow yelpers led me to Greg! Thanks, guys. read more

As a result of the favorable yelp reviews, I chose to call Greg at 5 Star Computer Service to diagnose my HP Pavilion Laptop. I left him a voice mail just prior to business hours and he returned my call within 30 minutes. Greg was able to start work on my laptop upon my arrival. In about 15 minutes he was able to confirm that my computer was ready for the junk yard. For a reasonable fee, he encased the hard drive from my broken computer, in order to save and store the data . After double checking to make sure the data would be retrievable, he taught me how to transfer the data from the hard drive to my next computer. Greg suggested that I call him, so he may help me through the process, when I'm ready. Greg is professional, friendly, and easy to work with. I would recommend you call him if you think you are in need of a repair. read more

I brought my laptop here based on the recommendations from yelp. My hard drive crashed and I brought it here hoping to recover all my personal and work files. 5 Star was very up front with the service charges (they were listed on the wall). Other places I checked out charged by the hour and did not have fixed rate pricing to fix my laptop. Gary also did not charge me a diagnostic fee to see what was wrong with my hard drive. He even stayed after hours, so I can pick up my computer before he left for vacation the next day. I recommend 5 Star to anyone looking for good, responsive service from an honest, hard working computer technician. read more

Had a minor issue on my PC and Greg was able to fix in a prompt timely manner and communication was very easy. My PC is running great and I am glad Greg was able to fix and let me know the issues that caused the problem. read more

He is a God send!!! You could not find a more honest, knowledgeable and fair repair person - or person for that matter. I had a computer that was only 6 months old and freaking out on me. Of course, it started 5 days after the factory warranty expired...... I called and stopped in so many places. I know more than the average bear about computers and, so, if things are at the place where I need to take it to someone, then, I am out of my knowledge area and they can tell me/sell me anything. Everyplace I went immediately started talking about putting in a new mother board for a few hundred dollars without even turning it on. Like cars, you have to find someone trustworthy to take a computer to, because, it is really easy to scam a person. Then I found Greg......He worked hard to find the problem, updated me frequently and was extremely knowledgeable. He finally opened the back up and found that the battery had become loose. It shorted out the speakers, but, amazingly, nothing else! He fixed it, checked everything to make sure things were running correctly, took pictures of the loose battery and his repair process (he showed them to me when I picked it up) and he EVEN researched USB speaker drives that I could use with portable speakers for sound and recommended me a place and brand for me to get it. I didn't even ask. Then came the price!!!!!!!!!!!! I almost sobbed it was so generous. I had been in an accident and was recovering from multiple broken bones, so, money was tight, but, he was so generous with his price. I would never go to anyone else and worry he may move...... read more

I also fought traffic from the West Side to Sherman Oaks based on what other Yelpers had to say about Greg. He was honest, fast, efficent and didn't sell me any repairs I didn't need. Doesn't matter where you live... It's worth the drive to know you are being treated well and not getting screwed like so many other computer repair joints in this town! read more

Great guy!! I lost my recovery disc for my computer, called him up, and I had one in my hands within the hour. For VERY cheap too! I highly recommend this guy for all your computer needs, I know I will be going to see him again to get more RAM put in my computer, and fairly soon, too. read more

I found Greg at 5 Star Computer Service on YELP and have to echo what everyone else says. Greg fixed my computer for about 1/4 of the price than they quoted me at other places. At other places they told me it might be "several weeks" before they could get my computer back to me too. My computer was repaired and returned to me in under 48 hours AND he had to order a part. His shop is insanely organized and he's probably the only honest computer guy I've ever met. He's friendly and nice and his wife was cooking some desserts when I stopped by that smelled amazing. All-around 5 star PLUSPLUSPLUS experience. read more

Greg is the BEST! i had an 'accident' with my Sony Vaio laptop. couldn't get it to turn on. i was afraid the logic board had died. i had 'accidental damage' coverage, so i'd be able to send to Sony for repair. but Sony won't retrieve data from your hard drive. thank GOD for Greg. i brought him the laptop + an external hard drive. he was able to retrieve all of our data in less than an hour. i'd recommend 5 Star to anyone with a PC (my only complaint? he doesn't work on MACS). great service, very professional + knowledgeable, and super friendly. read more

Greg really went above and beyond -- I was in a fix, as my DC jack was dying a slow and miserable death, plus my battery was dead. The big problem? I work from home, so no computer = missed deadlines galore. Greg ordered the part, got my computer fixed even earlier than he said he'd be able to turn it around, and even better? His quote for the repair was substantially lower than the other place I called. Plus, Greg is very professional and nice, which is a good thing when you're about to completely freak out. Although I hope my lemon of a computer is done fritzing out for a while, I do feel better knowing I can take it to a trustworthy, competent IT guy. read more

Ok. So. We already had an amazing impression of Greg just from his telephone assessment of our Toshiba trauma a few weeks back. My husband Michael M. went to deliver the Toshiba to Greg on Thursday May 29 in the evening. Greg delivered a polished up, security firewalled, spiffy running Toshiba to us today on 6/3. The computer is like new. Security has been installed. All we had to do was link up to the wireless network and to our wireless printer. Of all the 600+ reviews I have written, the 5 red stars you see up above should be 10 red stars. Fervently, with respect, Greg, we bow to you. read more

The reviews are accurate -- 5 stars without a doubt. I was skeptical of using this service, as they do not have a store front. But, there is no reason to be skeptical. Greg gives superior service, far better than any big shop. Greg is candid, kind, and fair -- and his prices are great. Don't waste time with reading more reviews. If you have been lucky enough to find this service, use it. read more

He is the only one I can trust with my computer issues. Lately, he updated my old windows 7 to 10 and suggested to change my drive to SSD. Wow, what a difference! He is very patient to answer all questions, shares his techie knowledge, and his fee is reasonable. It makes me confident that my computer is good hands and will be given a proper care whenever he fixes it. read more

Yelp comes through again! Greg at 5 Star Computer Service is the most professional computer "Doctor " around. Super fast diagnosis. Straight forward communication. Honest practice plus reasonable prices! My crashed c-drive was replaced & back on my desk with in 48 hours. Amazing job. Greg rocks! read more

It was only a matter of time when my partner's laptop was going to crash. And it did! I came back to Greg on Tues. I got it back on Sat. And once again, an excellent job. Can't write too much about this one. Second visit.... excellent service once again. Thank you, Greg! read more

Another satisfied customer. After weeks of making strange sounds, my laptop finally died on me. Enter Greg, who is both honest and highly capable. He took my computer apart in front of me and literally showed me the problem with my hard drive. He translated techno jargon into terms I could understand and advised me on how to prevent future damage to my system. After getting my laptop home, there was a new sound which turned out to be the fan. I took it back to Greg, who replaced the fan and ran an extensive system check to make sure everything was a-okay all without charging additional labor fees. In an increasingly impersonal retail world, it is refreshing to receive quality customer service matched with real results. I would recommend 5 Star Computer Services to anyone and will not hesitate to return should I experience any computer problems in the future. read more

I was feeling down for days, not able to replace my CD/DVD drive due to a completely stubborn screw I did a great job destroying out of desperation when it stripped almost immediately. I tried everything under the sun to get it out. It was destroyed beyond recognition. I was feeling defeated & ready to give up...but then I came here. Beautiful place, and workshop, and even though what I needed was minor, I could tell this guy knows his stuff. He had my computer fixed, and the two people's computer's after me done, in probably a half an hour. He replaced my example of what you do NOT do to a screw, with a new one and helped to replace the fronts so that it would fit better (something I had not considered). Again, something minor, but I felt a huge weight lift off of my shoulders and heard the angels sing. I thanked him profusely and told him he was a life-saver. He reassured me it was just a computer. Five stars. Fast service. Great price. Don't hesitate to call and set up an appointment. read more

There are no words to express how amazing Greg is. My old computer was as good as dead, and I was terrified because my life was on it. Another computer repair person (with good Yelp reviews) tried twice to fix it - and actually thought he did. But the minute I brought the computer home and tried to start it, I got the same blue "screen of death," and the computer crashed. A friend recommended Greg. She, also, had had a terrible computer situation on her hands, and Greg saved the day for her. Greg saved me, too. Unlike the other repair person, Greg really took the time to figure out what the problem was and, unbelievably, was able to find a solution. I'll forever be grateful, and will forever be bringing my computer(s) to Greg in the future. His prices are beyond fair, and this is a true professional who goes way above and beyond. read more

This really is 5 star service! Greg has his shop in the back of his house in the North Hollywood area. No bells and whistles. Just really good and fast service. I called at 9 am, Greg told me to come right over, and I was in and out in 30 minutes. It would probably taken even less time had we not been chatting away about the neighborhood and the real estate market. (my fault).. I found Greg right here on Yelp and the reviews speak for themselves, and I agree wholeheartedly.Greg's a straight-forward, no-nonsense kind of guy who charged me $25 to reload my OS. Very reasonable. If I ever need PC help again, will definitely not look elsewhere. Greg's da man! read more

Very honest guy with loads of knowledge about computers. He gives a good price and answers the questions I give him truthfully. Highly recommend him. read more

Great experience. Friendly, fast, thorough, transparent along with great pricing. Would do business again.

Greg is an awesome tech! He knows laptops inside and out and has many tricks up his sleeve to diagnose problems for you. He didn't charge us for diagnosing our laptop. Very Honest, and a great person. We will be definitely coming back for our laptop lcd repair (R&R broken LCD). Greg knows his stuff and I build computers for a living. I live in Hollywood, and I passed by many computer shops to get to his lab. He's worth the drive from anywhere. His prices are great and you will feel at ease with Greg. Note: Call him for the address! Very nice place with very comfortable outdoor sitting area. read more

100 Stars! I broke off my headphone jack in my brand new laptop port-no other computer guy could get it out, I was devastated. I found Greg here on Yelp with all these 5 star reviews. Greg is very knowledgeable and nice and best of all he got it out!! And it didn't cost an arm and a leg! Greg you have earned a customer for life! Thank you! read more

Have been using Greg for 5+ years. Knows his stuff. Very professional. Goes the extra mile. Always quickly answers my calls and emails. He just updated my laptop and it's working like new! Great service from an expert who takes his time to explain the issues in layman's terms. read more

I had an excellent experience with Five Star Computer Service. The work is done by the owner, Greg, and he obviously cares about his customers and understands that the success of his business comes from customer service. In my case, it turned out that the problem with my desktop was relatively minor, but he explained in advance what might be wrong, and that he wouldn't recommend service that wouldn't make sense economically (even though it might be to his advantage). I had another laptop computer I asked him about, that had already been diagnosed with a serious motherboard failure, and he warned me right off the bat that it wouldn't be worth it to try to fix it, which I appreciated. Didn't encourage me to waste time and money when it would make more sense to just buy a new one. Quick turnaround, very reasonable rates, obviously knows his stuff and has the skills, and solved my problem quickly and efficiently. VERY HIGHLY recommended. read more

+1 for this great guy I broke the connector on my hard drive, which held precious data. Greg SOLDERED a new connector onto the drive for a very reasonable price, and I was able to save all my data. My new tower just got destroyed by TSA so I'll be seeing Greg ASAP to see what can be salvaged. A rare gem. read more

I went here based on Yelp reviews. I needed a power button for my PC cause the old one was broken, based on my troubleshooting. The motherboard was good and the power supply fine. But there is no way you can buy a power switch, you have to buy a case, which is like 50 bucks+. The only alternative was to salvage one from an old box. I went here and Greg gave me a switch, only for 5 bucks!. Not only that, when I came home and ran into issues, he guided me through thesteps to troubleshoot,and lo and behold I got it running. This was truly those techie to techie moments. He could have just as easily askedme to bring the box over and charged me anything to look it over. Gret work ethic I say!! read more

Exceptional service! Greg went above and beyond to figure out the issue my laptop was having. In addition, Greg installed an SSD which significantly helped by old laptop perform faster. Greg brought life back to my 8-9 year old laptop. Greg even cleaned my laptop. Gave me frequent updates on the progress and gave me a super fair price for all his efforts into fixing my computer that displayed the blue screen of death. Thanks Greg for your hard work, honesty, integrity, and unwavering determination to figure out the underlining issue to my computer. I am forever grateful! See you soon again for any and all my computer tech needs. read more