Horrible experience overall. We went with Norfolk based on a referral from a friend who's husband…read moreworks as a cabinet / installer. From start to finish, nothing but trouble. First, our designer lost the design plans and tried to cover it up. This caused us to have to try to re-remember items that we had discussed prior. For example, we asked for no spice rack, then we get a spice rack, so we then had to improvise once the project was underway. Completely incompetant...no apologies, and our designer clearly didn't listen the first time, take notes, and honestly just didn't care at all about us. We should have known then, next time we will just walk away..... Next, our contracter was a complete joke. Never inspected the site for follow up / punch list items. Eletrical and Floor contracters were sub par, we still have a light switch that doesn't work properly. They destroyed our dining room floors relocating our refridgerator, with no full repair, just a touch up that looks like crap. They also damaged our mudroom floor and apparently have no idea how to fix what they broke, so I now have a gap in my floor that has never been addressed. Lastly, they never finished the final revisions to the trim. I told this clown several times what we needed to tidy up on, and several times never receieved follow up. In other cases, he did not properly relay instructrions to the sub contractors, so twice we had cabinet / trim people show up without the necessary materials to tidy up. The cabinent / trim guys were the only bright spot in an otherwise horrible experience. I truly felt bad for Bud and Shawn as their time was wasted by our General Contractor. As it stands now, almost 6 months since we were suppossed to be "complete" and zero follow up. I am embarrased to have people show up with incomplete instructions, and our general contractor has not visited the kitchen to address anyting since NOVEMBER of last year. Do not go with this place, over budget, zero follow up, horrible design team, bad sub contractors. Complete waste of time, and we never got the satisfaction of a final, complete, project....

Our beautiful new kitchen is a constant source of joy. It's beautiful. It's highly functional…read more It's a source of gratitude and happiness. We had long wanted a new kitchen. Earlier in the year, we had gotten a price from an independent kitchen designer. The price was horrifying. Nearly impossible. I had followed a friend's kitchen renovation on Facebook. Deb invited us to tour the finished room and to explore the many clever features. We promptly booked her designer, Steve Marchese. His design plan sold us. His guidance through many options and his spot-on advice were spectacular. The proposed cost and the final cost of the project were half of the cost from that first designer. Norfolk delivered for their cost estimate. Spot on! Dan Neeland, our project manager was superb. All of the sub contractors arrived oin schedule. They were all polite, professional and a pleasure to have in our home. At he end of the day, all crews left the work area clean and neat, The project finished on schedule. We are thrilled beyond words.

I walked in here to find 1 matching white tile for a repair project. I interfaced with two people…read morewhile I was there, and they were welcoming and very helpful. The showroom is HUGE, varied, and interesting. I came away wishing I were planning a makeover involving tile. If I ever need tile, or inspiration for a project I'll be back!

Couldn't be happier with the products and service I received from Tiles Plus More. From help…read moreselecting tile for my backsplash to last-minute supplies needed to complete the work, every employee there gets an A+ from me. Everyone was super patient, knowledgeable, helpful, and friendly.

Was a little nervous using this seemingly small operation on Rte 9, however Mario was easy to work…read morewith and concerned with making everything right. Installers were polite, tidy, and thorough. Very pleased with experience! Paul, Natick

Bruna and Claudio were great to work with. They were able to help me retrieve some granite…read morecountertops from a home that was being torn down and were able to get those pieces cut and a new sink installed into another home at a fraction of the cost of going out and buying new stone. Great communication and workmanship. I highly recommend them and their company and would gladly use them again. Randy B. Natick

I regret that I didn't check the yelp review early. Similar bad experience happens to me:…read more1. Hidden shipping cost 2. Extreme long delay without update Ordered three lights from them on 8/16 and the last light was shipped on 10/10. Besides the extreme long delay, you have to pay extra shipping cost (Cash on deliver) because the order is shipped by the third party so the cost has to covered by you, the customers. I am pretty sure I was not informed any shipping cost as I expected to pick up the order from their store. The shipping cost was charged from my credit card without my authorization. I was told that the order will be shipped in two weeks. However, I heard nothing from them so I have to called in twice. Again, no update on your order from them. If you want to order from them, my suggestions are: 1. pay by check or cash 2. make sure you don't mind to wait extra long delay or you have to call them every week

If you want beautiful, unique bath fixtures combined with great, friendly service, Waterspot,…read moreNatick is the place to check-out before you purchase. Michael Ballard was my salesman and he couldn't have been nicer or more accommodating in my search for fixtures for my new half bath. After searching online and in the big box stores, I found the perfect fixtures and they were a top (better) quality and a good value. On the day of delivery, a very nice young man named Eric, called me in advance to give me an update on his time of arrival. I love companies that value a customer's time! From the start, Waterspot exceeded my expectations and I would highly recommend them!

Customer service was awful. We set up an appointment, and the girl working there told us to "just…read morelook around." Then when we needed her, she announced she was going to the bathroom and disappeared for 15 minutes. Came back and wasn't helpful or personable at all. We decided to go to a store in Waltham and got great customer service and all our needs met there.

The store has a great selection of samples to see and try and Christine and Patrick were super…read morehelpful and knowledgeable about the products and how to style. They helped me navigate all options and bring various pieces from different collections together to have a complete look. Great experience! Thank you!

Building my dream kitchen was always a personal goal--and thanks to Sergei at Dolce Vita and an…read moreexceptional Italian manufacturer, that dream has become a stunning reality. I could not be happier! From the start, Sergei impressed me with his precision in measurements and his methodical, meticulous approach to installation. His attention to detail is truly remarkable. The Italian design selection offered by Dolce Vita is both elegant and timeless--beautiful in its simplicity yet luxurious in its feel. There's truly something for every taste. Another standout feature: Sergei is a certified Miele installer. This made the process of selecting, integrating, and installing high-end appliances completely seamless. Pictures often say more than words, but I still want to say a sincere thank you to Sergei for his professionalism, skill, and dedication. Thank you again!

Amazing job on the kitchen of my father's dream! I cannot say more positive things about the…read moreexperience. From the staff to the beautiful selection of brands along with all of the assistance provided, we are truly grateful.

There is good and bad for this simple purchase, I will begin with the good: I needed just one…read morespecific dish towel to add to a housewarming gift and placed the order online for pickup over the rainy Memorial Day weekend (this is how much I needed this $18 towel!). I received the notification that it was ready for pickup about 45 minutes later and off I went to the store. Three employees were at the register when I arrived on Sunday May 24th around noon: Basil (great name!), another guy and a young woman (brownish hair, a little below the shoulders with NO personality at all). Very friendly Basil went to the back to get my dish towel while Ms. No Personality scowled about needing my ID because telling my name and exactly what I was picking up was not enough. That is fine (note that I also offered to show Friendly Basil the bar code for pick-up from my email, but he probably had gotten my order ready because he knew all about it), but when I pulled out my license I noticed that she barely looked at it...... it's as if she just wanted to be aggravating for a moment. Well, she was. Here is an idea for her (and the store manager): "may I please see your ID" would be a REALLY polite thing to say! Or just that barcode, which I did just offer to show. 5 stars to Basil, 0 stars to the obnoxious girl

We went for a work event to a cooking class. We made Chicken Thighs, Creamy Rich Risotto with…read moresweet peas and parm, an arugula salad and desert - Chef Rustic. The chefs were great and very patient with us. If you don't know how to cook, you'll definitely leave believing you can. Great tips from the chefs and it was such a great time.

Jodi was fantastic. She suggested things we hadn't considered and was very patient as we changed…read moreour minds a few times during the process. Our kitchen turned out perfect and we're happy with every decision.

We used Jodi and her team at Kitchen Visions to redo our kitchen, laundry and master bath in 2022…read more Jodi and Natasha did an amazing job transforming our existing space to look bigger and be a much more efficient use of space. Their attention to detail and responsiveness were unsurpassed. Their designs were creative and they came up with many concepts and ideas we never would have thought of. The contractors and suppliers they recommended were also excellent . We would highly recommend Jodi, Natasha and Kitchen Visions for any remodeling/design project. Joe And Jayne

Paul is awesome. He got a range to me in record time and was extremely helpful in every way.read more

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