Horrible experience overall. We went with Norfolk based on a referral from a friend who's husband…read moreworks as a cabinet / installer. From start to finish, nothing but trouble. First, our designer lost the design plans and tried to cover it up. This caused us to have to try to re-remember items that we had discussed prior. For example, we asked for no spice rack, then we get a spice rack, so we then had to improvise once the project was underway. Completely incompetant...no apologies, and our designer clearly didn't listen the first time, take notes, and honestly just didn't care at all about us. We should have known then, next time we will just walk away..... Next, our contracter was a complete joke. Never inspected the site for follow up / punch list items. Eletrical and Floor contracters were sub par, we still have a light switch that doesn't work properly. They destroyed our dining room floors relocating our refridgerator, with no full repair, just a touch up that looks like crap. They also damaged our mudroom floor and apparently have no idea how to fix what they broke, so I now have a gap in my floor that has never been addressed. Lastly, they never finished the final revisions to the trim. I told this clown several times what we needed to tidy up on, and several times never receieved follow up. In other cases, he did not properly relay instructrions to the sub contractors, so twice we had cabinet / trim people show up without the necessary materials to tidy up. The cabinent / trim guys were the only bright spot in an otherwise horrible experience. I truly felt bad for Bud and Shawn as their time was wasted by our General Contractor. As it stands now, almost 6 months since we were suppossed to be "complete" and zero follow up. I am embarrased to have people show up with incomplete instructions, and our general contractor has not visited the kitchen to address anyting since NOVEMBER of last year. Do not go with this place, over budget, zero follow up, horrible design team, bad sub contractors. Complete waste of time, and we never got the satisfaction of a final, complete, project....

Worst experience ever! I went to Norfolk when I decided to renovate my kitchen. The experience…read morebegan well enough with a conversation on scope and timing of the project. Once I found the cabinets, handles, countertop, and backsplash, the order was placed. Prior to the order, measurements were taken by the sales consultant at Norfolk. This is where the trouble began. Despite measurements being correct, the sales consultant never considered the measurements from my Kitchen window which served as the focal point of the room. Cabinets took 3 weeks to arrive and when my contractors began placing them according to the drawings, 4 did not fit and the 5th came in damaged. Needless to say I was not happy as this should not have happened. When I called the store, no one picked up my call, prompting me to have to drive to the store. When I informed her of the error, she immediately tried to deflect the error to the contractors asking them if they were placed in the correct locations. After approximately 1 hour of trying to reconfigure the plans on her computer to fit the cabinets that arrived, she relented and came to see in-person. Her response to me was, "I don't know how this happened", this has never happened to me before. Who cares! Now we need to reorder cabinets, which was scheduled for another 3 weeks. Needless to say, I was pissed that I needed to wait another 3 weeks for replacements to come in. When I asked if they could be rushed, I was immediately told no, without the benefit of picking up the phone. I let her know I was not happy, and I got the best customer service response ever, "I know it sucks to be without a kitchen for another 3 weeks". Well as luck would have it, the cabinets arrived one week later than the promised delivery date. The remaining cabinets were then installed, and it came time to install the handles. Well, I did not have the right sizes for all of the cabinets. When asked if I could exchange unopened one's for what I needed, again I was told no, but we can order replacements (out of pocket expense). I asked about the time for those to arrive. Guess what? Another 3 weeks, so I had to locate on-line and purchase myself. I would never use this place again, nor suggest anyone else use them in the future.

We've been frequent visitors this past month in search for that tile that'd be great in our…read morebathroom. Tim engaged us on the floor of the shop one day with a great attitude and desire to help. He listened, came back with options for us and we're finally set to proceed. Thank you, Tim!

The manager was rude and obnoxious.I brought an item without a receipt and the manager decided to…read morekeep the item for himself and not to return it to me.Have you seen something like this in other stores where the manager confiscates products from a customer??Is it a zoo??

There is good and bad for this simple purchase, I will begin with the good: I needed just one…read morespecific dish towel to add to a housewarming gift and placed the order online for pickup over the rainy Memorial Day weekend (this is how much I needed this $18 towel!). I received the notification that it was ready for pickup about 45 minutes later and off I went to the store. Three employees were at the register when I arrived on Sunday May 24th around noon: Basil (great name!), another guy and a young woman (brownish hair, a little below the shoulders with NO personality at all). Very friendly Basil went to the back to get my dish towel while Ms. No Personality scowled about needing my ID because telling my name and exactly what I was picking up was not enough. That is fine (note that I also offered to show Friendly Basil the bar code for pick-up from my email, but he probably had gotten my order ready because he knew all about it), but when I pulled out my license I noticed that she barely looked at it...... it's as if she just wanted to be aggravating for a moment. Well, she was. Here is an idea for her (and the store manager): "may I please see your ID" would be a REALLY polite thing to say! Or just that barcode, which I did just offer to show. 5 stars to Basil, 0 stars to the obnoxious girl

We went for a work event to a cooking class. We made Chicken Thighs, Creamy Rich Risotto with…read moresweet peas and parm, an arugula salad and desert - Chef Rustic. The chefs were great and very patient with us. If you don't know how to cook, you'll definitely leave believing you can. Great tips from the chefs and it was such a great time.

Building my dream kitchen was always a personal goal--and thanks to Sergei at Dolce Vita and an…read moreexceptional Italian manufacturer, that dream has become a stunning reality. I could not be happier! From the start, Sergei impressed me with his precision in measurements and his methodical, meticulous approach to installation. His attention to detail is truly remarkable. The Italian design selection offered by Dolce Vita is both elegant and timeless--beautiful in its simplicity yet luxurious in its feel. There's truly something for every taste. Another standout feature: Sergei is a certified Miele installer. This made the process of selecting, integrating, and installing high-end appliances completely seamless. Pictures often say more than words, but I still want to say a sincere thank you to Sergei for his professionalism, skill, and dedication. Thank you again!

Amazing job on the kitchen of my father's dream! I cannot say more positive things about the…read moreexperience. From the staff to the beautiful selection of brands along with all of the assistance provided, we are truly grateful.

I recently remodeled a half-bath (complete gut) and chose The Corner Cabinet for a new vanity…read more Working with Gil on the selection and ordering was a great experience. I am very happy with the outcome -- thank you Gil! J

I was referred to The Corner Cabinet by the tile store I was using for my bathroom renovation…read more When I called, Gerry answered. I explained my predicament. I was in Mexico on vacation & my bathroom renovation was in progress. I'd intended to reuse my existing vanity but it turned out the old vanity had water damage. I explained my taste & what I was interested in (Shaker style,dark wood furniture style vanity with matching mirror). Gerry quickly directed me to look at a few styles online. He then met with my contractor & the final selection was made. The vanity came in very quickly. It's in place and it's just perfect.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

Always super helpful, particularly the owner. He took the time to walk me around the store and…read morefind just the right style of tile that fits my kitchen. Competitively priced. As a contractor we've also used them on multiple occasions on client projects. Highly recommend.

I walked in here to find 1 matching white tile for a repair project. I interfaced with two people…read morewhile I was there, and they were welcoming and very helpful. The showroom is HUGE, varied, and interesting. I came away wishing I were planning a makeover involving tile. If I ever need tile, or inspiration for a project I'll be back!

Service was great. Salesperson made sure that I had everything I needed and that the new dryer…read morewould fit with my existing washer. Delivery driver, Jerlin, was fantastic as well. On time, respectful, and careful with the new unit and my new home!

Eddy was very professional and efficient. He explained everything and answered all my questions…read more He was also very respectful of the space he worked in and left everything meticulously clean.