Customer service was awful. We set up an appointment, and the girl working there told us to "just…read morelook around." Then when we needed her, she announced she was going to the bathroom and disappeared for 15 minutes. Came back and wasn't helpful or personable at all. We decided to go to a store in Waltham and got great customer service and all our needs met there.

The store has a great selection of samples to see and try and Christine and Patrick were super…read morehelpful and knowledgeable about the products and how to style. They helped me navigate all options and bring various pieces from different collections together to have a complete look. Great experience! Thank you!

Paul is awesome. He got a range to me in record time and was extremely helpful in every way.read more

From the owner: Blue Star Authorized Dealer Kitchen Design & Installation…read moreBathroom Design & Installation Custom Cabinets Countertops Corian Fabrication Custom Wood Tops Alternative Surfaces Residential & Commercial Divisions Construction - Remodeling, Additions, Built-Ins and more... Kitchen Product Sales Free Consultations

Horrible experience overall. We went with Norfolk based on a referral from a friend who's husband…read moreworks as a cabinet / installer. From start to finish, nothing but trouble. First, our designer lost the design plans and tried to cover it up. This caused us to have to try to re-remember items that we had discussed prior. For example, we asked for no spice rack, then we get a spice rack, so we then had to improvise once the project was underway. Completely incompetant...no apologies, and our designer clearly didn't listen the first time, take notes, and honestly just didn't care at all about us. We should have known then, next time we will just walk away..... Next, our contracter was a complete joke. Never inspected the site for follow up / punch list items. Eletrical and Floor contracters were sub par, we still have a light switch that doesn't work properly. They destroyed our dining room floors relocating our refridgerator, with no full repair, just a touch up that looks like crap. They also damaged our mudroom floor and apparently have no idea how to fix what they broke, so I now have a gap in my floor that has never been addressed. Lastly, they never finished the final revisions to the trim. I told this clown several times what we needed to tidy up on, and several times never receieved follow up. In other cases, he did not properly relay instructrions to the sub contractors, so twice we had cabinet / trim people show up without the necessary materials to tidy up. The cabinent / trim guys were the only bright spot in an otherwise horrible experience. I truly felt bad for Bud and Shawn as their time was wasted by our General Contractor. As it stands now, almost 6 months since we were suppossed to be "complete" and zero follow up. I am embarrased to have people show up with incomplete instructions, and our general contractor has not visited the kitchen to address anyting since NOVEMBER of last year. Do not go with this place, over budget, zero follow up, horrible design team, bad sub contractors. Complete waste of time, and we never got the satisfaction of a final, complete, project....

Our beautiful new kitchen is a constant source of joy. It's beautiful. It's highly functional…read more It's a source of gratitude and happiness. We had long wanted a new kitchen. Earlier in the year, we had gotten a price from an independent kitchen designer. The price was horrifying. Nearly impossible. I had followed a friend's kitchen renovation on Facebook. Deb invited us to tour the finished room and to explore the many clever features. We promptly booked her designer, Steve Marchese. His design plan sold us. His guidance through many options and his spot-on advice were spectacular. The proposed cost and the final cost of the project were half of the cost from that first designer. Norfolk delivered for their cost estimate. Spot on! Dan Neeland, our project manager was superb. All of the sub contractors arrived oin schedule. They were all polite, professional and a pleasure to have in our home. At he end of the day, all crews left the work area clean and neat, The project finished on schedule. We are thrilled beyond words.

We've been frequent visitors this past month in search for that tile that'd be great in our…read morebathroom. Tim engaged us on the floor of the shop one day with a great attitude and desire to help. He listened, came back with options for us and we're finally set to proceed. Thank you, Tim!

The manager was rude and obnoxious.I brought an item without a receipt and the manager decided to…read morekeep the item for himself and not to return it to me.Have you seen something like this in other stores where the manager confiscates products from a customer??Is it a zoo??

There is good and bad for this simple purchase, I will begin with the good: I needed just one…read morespecific dish towel to add to a housewarming gift and placed the order online for pickup over the rainy Memorial Day weekend (this is how much I needed this $18 towel!). I received the notification that it was ready for pickup about 45 minutes later and off I went to the store. Three employees were at the register when I arrived on Sunday May 24th around noon: Basil (great name!), another guy and a young woman (brownish hair, a little below the shoulders with NO personality at all). Very friendly Basil went to the back to get my dish towel while Ms. No Personality scowled about needing my ID because telling my name and exactly what I was picking up was not enough. That is fine (note that I also offered to show Friendly Basil the bar code for pick-up from my email, but he probably had gotten my order ready because he knew all about it), but when I pulled out my license I noticed that she barely looked at it...... it's as if she just wanted to be aggravating for a moment. Well, she was. Here is an idea for her (and the store manager): "may I please see your ID" would be a REALLY polite thing to say! Or just that barcode, which I did just offer to show. 5 stars to Basil, 0 stars to the obnoxious girl

We went for a work event to a cooking class. We made Chicken Thighs, Creamy Rich Risotto with…read moresweet peas and parm, an arugula salad and desert - Chef Rustic. The chefs were great and very patient with us. If you don't know how to cook, you'll definitely leave believing you can. Great tips from the chefs and it was such a great time.

I recently remodeled a half-bath (complete gut) and chose The Corner Cabinet for a new vanity…read more Working with Gil on the selection and ordering was a great experience. I am very happy with the outcome -- thank you Gil! J

I was referred to The Corner Cabinet by the tile store I was using for my bathroom renovation…read more When I called, Gerry answered. I explained my predicament. I was in Mexico on vacation & my bathroom renovation was in progress. I'd intended to reuse my existing vanity but it turned out the old vanity had water damage. I explained my taste & what I was interested in (Shaker style,dark wood furniture style vanity with matching mirror). Gerry quickly directed me to look at a few styles online. He then met with my contractor & the final selection was made. The vanity came in very quickly. It's in place and it's just perfect.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

I walked in here to find 1 matching white tile for a repair project. I interfaced with two people…read morewhile I was there, and they were welcoming and very helpful. The showroom is HUGE, varied, and interesting. I came away wishing I were planning a makeover involving tile. If I ever need tile, or inspiration for a project I'll be back!

Always super helpful, particularly the owner. He took the time to walk me around the store and…read morefind just the right style of tile that fits my kitchen. Competitively priced. As a contractor we've also used them on multiple occasions on client projects. Highly recommend.

We started using Yale Appliance when a friend recommended them, and we learned their prices are as…read moregood as the big box stores. Their sales people are knowledgeable AND not pushy, delivery and installation is fast, and they stand behind their appliance with great service! We had scheduled a repair call for today on our 2 year old Yale Range hood. First, two days ago, they narrowed the service window to noon-to-2pm. Today, they texted at 7:57 am to confirm our tech is Mike, that we were his 4th call, and they expected he would arrive at about 12:30. As the morning progressed, they updated the time to 12:45. Low and behold, Mike arrived at 12:42 and was finished by 1:05. This is why all of our major appliances at our Boston apartment and at our weekend house on Cape Ann are now from Yale Appliance!

Always a pleasure to do business with Yale professional, pleasant, and prompt My go-to store for…read moreanything appliance.

I regret that I didn't check the yelp review early. Similar bad experience happens to me:…read more1. Hidden shipping cost 2. Extreme long delay without update Ordered three lights from them on 8/16 and the last light was shipped on 10/10. Besides the extreme long delay, you have to pay extra shipping cost (Cash on deliver) because the order is shipped by the third party so the cost has to covered by you, the customers. I am pretty sure I was not informed any shipping cost as I expected to pick up the order from their store. The shipping cost was charged from my credit card without my authorization. I was told that the order will be shipped in two weeks. However, I heard nothing from them so I have to called in twice. Again, no update on your order from them. If you want to order from them, my suggestions are: 1. pay by check or cash 2. make sure you don't mind to wait extra long delay or you have to call them every week

If you want beautiful, unique bath fixtures combined with great, friendly service, Waterspot,…read moreNatick is the place to check-out before you purchase. Michael Ballard was my salesman and he couldn't have been nicer or more accommodating in my search for fixtures for my new half bath. After searching online and in the big box stores, I found the perfect fixtures and they were a top (better) quality and a good value. On the day of delivery, a very nice young man named Eric, called me in advance to give me an update on his time of arrival. I love companies that value a customer's time! From the start, Waterspot exceeded my expectations and I would highly recommend them!