I could not update my last review, so here is a new one. Edit: the flooring has been completed now for one week. 50 Floor is not the company that came out to install the floor - it was a local contractor by the name of Ed Floors who works out of the Charlotte area. The team feathered in the new floor into the old, meaning that they took out a few boards from the old floor into order to get the new floor to flow as smoothly as possible. The material is similar to the type that was already installed, but the new material has more worm holes and noticeable defects -issues that are common with real oak but I do wish those specific boards were either not used or the holes patched as needed. Again, I understand the flaws are common, but the floors we were matching did not have these same imperfections. That said, the team did everything they could to ensure that the new floor was stained to a color I was content with. We tried many colors and the team remained patient with me the entire time, showing their level of detail for customer service. Even though I am disappointed with the material itself, I cannot overlook the patience and level of detail that the team had - 5 star experience with the subcontractor used! The work took 5 days, beginning on a Monday and finishing on a Saturday. In the photos, you can see the difference between the lip that was there before and is now gone. This is a 4‑star review based on the project's current progress. Kevin, my salesperson, demonstrated solid product knowledge and provided clear guidance. The scope includes replacing approximately 400 sq. ft. of LVP with natural hardwood and staining it on site to match my original 1990s oak flooring. The process will require the space to be cleared for 4-5 days. Although the payment structure--50% upfront and 50% at the start of work--initially gave me pause, the team assured me they will resolve any issues before finalizing the job. The quoted price was about $5,800 (after all the discounts), and the installation is scheduled for the week of May 4th. I look forward to seeing the completed work read more

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We are extremely disappointed with our experience with 50Floor. We hired them to stain our stairs to match the flooring we had installed by them as well, and unfortunately, the stain that was applied does not match what we selected or what we were expecting. We have pictures documenting the stain color we chose compared to how the stairs actually turned out, and the difference is very noticeable. We have been trying for MONTHS to get this issue resolved. IT HAS BEEN A MONTH SINCE OUR LAST COMMUNICATION. Despite multiple attempts to contact the company, we have repeatedly been given the runaround, and at this point, they have not made any effort to contact us or come up with a resolution. We paid for a finished product that we are unhappy with, and the lack of communication and customer service has made the situation even more frustrating. At this point, we simply want our money back for the work that was done to our stairs. We have been more than patient and have given them plenty of opportunities to make this right. Very disappointing experience, especially considering how much we invested in having our flooring and stairs done. We would strongly encourage anyone considering using this company to make sure they are confident in the quality of the work and, just as importantly, the company's willingness to stand behind it when something goes wrong. read more

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Brandon Burgess was extremely helpful and knowledgeable throughout the process. He took the time to thoroughly walk me through all the materials and warranty options, and I truly appreciated his patience and attention to detail. Update: Finished product is amazing. Message to cat owners if you have pee stains they will not replace the subfloor only if its damaged is when they will. read more

Attempted to charge me $6,000 for 300 square feet of a kitchen. Sales manager was on the phone on speakerphone and was telling the salesman, do not go to this address. This is a bad address. We will never go back there again. Basically threatening that I can never use the service again because he was dissatisfied with the bait and switch on the sale. Trying to guarantee me 60% off if I close today. Totally ridiculous. The salesman couldn't handle the job himself, so he was on the phone the whole time talking code to his manager, trying to make the deal. Called them back the second time. He was dissatisfied that the deal did not go through and was basically trying to blackball my address for further service through this company. I don't know what that manager's motivation was to speak on speaker with his employee talking customer business, and the customer was right there. That is unprofessional, 110%. Somebody from corporate called me up and said to me, How can I make this better? I told him goodbye, and I will let everybody else know how many people they try this on. I looked them up on numerous websites. I found 15 complaints in reference to service, super poor service, and also overcharging people. read more

This is a 4‑star review based on the project's current progress. Kevin, my salesperson, demonstrated solid product knowledge and provided clear guidance. The scope includes replacing approximately 400 sq. ft. of LVP with natural hardwood and staining it on site to match my original 1990s oak flooring. The process will require the space to be cleared for 4-5 days. Although the payment structure--50% upfront and 50% at the start of work--initially gave me pause, the team assured me they will resolve any issues before finalizing the job. The quoted price was about $5,800, and the installation is scheduled for the week of May 4th. I look forward to seeing the completed work. read more

Utilized 50Floor for flooring in our downstairs. The salesman, Brandon Burgess, outright lied to us. We specifically asked him 2 questions - one of which was do the installers work for 50Floor and he say yes - NO THEY DO NOT - they are subcontractors. He also said to go ahead and paint the baseboards before hand and anything that was found not noticed with the estimate would get fixed - we have baseboards where the flooring was lower so there are cuts in the baseboards and will need to be re-painted and possibly patched. We also had to pay in full BEFORE the job was done - no way around that. Who does that? We were not told that ahead of time, just that payment was due day of installment which we knew. He got his sale this time but we will not be using 50Floor again for anything. Also Heather said 'call me anytime' and I will help. Well when I called back to discuss my concerns I was routed to a call center in TX. Have not talked to Heather since. Company does not seem to care about customer service at all. Reading the other reviews, I am hoping there is nothing in the future needed. To be clear, the installers were fine and did the job. read more

started out great purchased my floors I had to stagger the install and now that I'm ready for the final part I can not get them to schedule the final install. keep getting pushed off and we're working on it. find it very frustrating that they can not give me a straight answer. my project is stalled as I wait on them to schedule the floors I've already paid for. read more

All customer service numbers are filtered to the same noisy well-trained to avoid, divert and lie call center. You'll be asked #1. Are you willing to hold while I look for a manager? Which they won't actually do. You'll wait. Hopeful. Then #2. I'm so sorry no one is available. I've noted on your account that this is a priority. Another lie. It gets better. Lie #3. I see you were sent an email. (You'll receive no emails except to request a positive review and if, like me, you've recently cancelled (well within the contract time frame), to offer to match or beat another offer. Finally, Lie #4. Your account states you've been issued a refund. Beware, if you laugh out loud at the lies and ridiculous customer service, they'll say you've hurt their feelings. Seriously. Stupid. I'll be satisfied when the $8284 is back in my account. Services not rendered. read more

50Floor - 50Floor Not to be trusted. - Flooring Near Me - Charlotte, North Carolina

Replaced our floors three years ago. they're busted open, coming apart, end broken, and we paid $6000 waste of money.will not come and fix nothing tell me I have to pay to have it replaced. would not recommend in for dog house. Tell everybody not to waste your money. the floor had they replaced We bought at a bargain store 20 years ago, for 300. Bucks. We added room on and wanted it to match. there so called "high luxury flooring, waterproof and 25year warranty " is a big fat joke. read more

I had laminate floors installed that supposedly had a guarantee. I called because they started to "cup". They were cupping in the middle of the floor, not near any water source. They told me it would be $150 to come see if it was covered by warranty. So I wrote a review expressing my frustration. I then got a call from corporate offering to waive the $150 but only if I took my review down. I complied and they came to "inspect". They got back in touch with me one month later to say it was an environmental issue and they would replace but I would have to pay labor and materials. I came back to ask what the environmental issue was because if that isn't fixed, what good is new floors. They never called back and as it has gotten worse, I now know they didn't use anything under the floors (sub flooring). BE ADVISED they don't honor their warranty or their with no matter what they say and then try to bride people out of bad reviews hoping they don't rewrite the review! This is the worst experience I have ever had with service. read more

50Floor - Cupping and product breaking off into pieces. - Flooring Near Me - Charlotte, North Carolina

There were several things taken apart that were supposed to be put back in place. That were not. I have reached out to speak to someone at 50 floor. I was told I could text them the problems and they would get back to me. I have been waiting 3 weeks to hear back. read more

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UPDATE!!! 2/23/24- After all this and over a year of pulling teeth, they have finally fixed my floors, they came through but only after a lot of hassle!!! So keep at them and they will fix them... they still charged me $250 for labor!!! I know you're thinking why did I pay bc at the end of the day the floors needed to be fixed ASAP it was becoming harmful to my kids! I also got to pick new flooring and as of now they look great! Marvin and his team were very nice and efficient! 2/12/23They finally came out to look at my floors after a year or so calling and finally hitting them in the heart with the negative reviews! This time they did an accurate moisture check, (they have never done a moisture check, EVER) meaning pulled up some of the flooring to check if I had moisture. Well, go figure I'm on a concrete slab (which they knew this from the beginning). There's natural moisture on a concrete slab. So they took it back to their bigwigs/ executives to discuss and guess what, their verdict is still they'll pay for all new flooring but I will have to pay for installation and labor of $540. You tell me how I still have to pay for them to come out to do labor and installation when, if this was done the correct way the first time they wouldn't have to come back out for more labor and more installation. I do not care if the flooring companies/vendors (axiscore is one of them) do not recommend or require, or they didn't in 2020, and still as of 2024 do not require a moisture barrier any standup and knowledgeable flooring company knows that concrete slab needs a moisture barrier so if you were a good and knowledgeable company, you would at least give your consumer the option to have a moisture barrier, which was never given to me at all point blank zero option, so if I would've been given that option or it was just done, we would not be in this predicament that 50 flooring themselves put their consumer, Me, and others in. So my question to everyone that will read this because it will be going to Google Facebook, Instagram, Twitter, all of my platforms is this a good case for a lawyer or the new channels? I want everyone to know how they have done me, and all of the bad reviewers that I have seen and have read! All of these honest people are getting suckered in to this company that does not have any morals or values in the work that they do or the companies they use if they did, they would fix this without hesitation!!! These floors should last their consumer's a long time, and I have not even gotten two years out of them before things started going wrong!! read more

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Replaced carpeting in master bedroom with hardwood floors. Matched to color of our original flooring perfectly. Only complaint was with scheduling . We removed all of the furniture from the room only to be called at the last minute to change the installation to the following week. Coming on days we had appointments . One day I rushed through a physical therapy session only to wait all day for a no show and phone call at 5pm saying they could come by around 6:30pm. They came the next day and finished. We spent Easter Sunday putting the room back together. The floors are beautiful! And I would use 50 Floor again. I I just wouldn't trust the job being done when first arrangements are made. read more

I had one room recarpeted and another room with LVP. There were so many options to choose from. The salesperson was very nice, helping me narrow down the options to suit my needs. I am very pleased with both the carpet and the LVP. The turnaround was quick and the installers were very polite and worked quickly and cleaned up the areas after they were done. I would like to have seen the carpet padding options before I chose but am pleased with the outcome. There was a gap between my baseboard and the quarter round on the LVP, but I was able to repair this myself after install. I guess I wasn't taking into consideration the difference in previous carpet and the thinness of the LVP. I've had the flooring for about a month now, everything seems to be holding up well against pets and furniture. I am not sure how I feel about the floating LVP floor as it gives when you walk on it in spots. read more

50Floor - Dream Weaver Montauk in Iron Frost - Flooring Near Me - Charlotte, North Carolina

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I hired 50Floor to do LVP in my house. This is my factual experience. The "consultant" was just a sales person. There was pertinent information about the incompatibility of the product we selected that wasn't mentioned; had it been we would have selected a different product. The first red flag was that they demanded payment in full before any work was done. Companies that stand behind their work typically require half, then half on completion. I reluctantly paid in full. Then, only after destructively (as in unable to put it back) removing our floor, we were told it wasn't level enough to put down the new floor. Of course, they "had a guy" they could recommend to come out and quote us on fixing the issue. I didn't feel comfortable with that, as I felt they were deliberately trying to take advantage of us. When I told them I would have someone else look at it, they insisted they take all the new materials (that I had just paid in full for) back to their warehouse. I told them "no", unless they refunded me the material cost. They told me that it was "corporate policy" to take it, and I told them I don't work for corporate, so that policy meant nothing to me. They had me talk to 2 different people on the phone, who both told me the same thing. I actually had to threaten to physically block them from taking the materials they had charged me for before they backed down. I felt like had they taken the materials, I would have no leverage with which to bargain. I later got a call from someone at the local office giving me ridiculously tight tolerances for the floor that needed to be met before they would install. I had much of the subfloor replaced (not by 50floor) and was told that it was within spec for LVP. It did not, however, match the tight specs I was given. Eventually the end of quarter rolled around and they started calling asking when they could finish the install so they could mark it as "complete" by end of quarter. I told them where we were at, then got a call from a different local person that gave me completely different specs - much more relaxed and easily within the range of my floor. They (the company they subcontracted) came out and finally finished the floors, and we are now happy, but I strongly recommend against using 50Floor to anyone who cares to ask. It's important to note that 50Floor, at least in my case, didn't actually do anything other than sell a product that they don't manufacture, then hire someone else to install it. In other words, they simply acted as a contractor and charged a premium for that service. I could have ordered the product I had installed, and hired an installer myself, or even just hired a local installer who would have ordered and installed the product. I don't see where 50Floor provided any benefit by being involved in the process. read more

Easy process from start to finish. Great communication. Honest workers. House is as beautiful as promised​ read more

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They ordered the wrong amount of laminate. They showed up late and never communicated when they would be arriving. The detail was terrible with the stain. They left stain all over the risers and the spindle, a seperate painter is going to have to come in a fix at my expense. See pics. The stain color they said would be tha closest is not close at all. See pics. They said they cannot sand and stain the baserails but only communicated that to me after the fact and then charged me for something that has to get done. See pics. No one picks up the phone after 3pm. No one gives answers. They hide in the office. The job was supposed to take 4 days, I am on day 10 day now and Jon still isn't completed. NEVER EVER EVER USE. read more

I had new flooring installed by 50Floors. They came to the house to give us a price and I picked our the flooring I wanted. Then 2 days before the install, those floors were suddenly on back order for over 3 weeks and they had me pick out something else. They claimed the new choice was the same quality as what I originally chose but I doubt that to be the case. So I believe they installed a lower quality flooring in my house for the same price as the higher quality originally chosen. We have had the floors for less than three months and there have been several chips and cracks. The 1st one was just 12 days after install and their office said that they weren't under warranty because 12 days had passed. She tried to blame it on my vacuum cleaner. The salesman who came out is no help. He just keeps referring me to the office who refuses to fix the cracks and chips at their expense. They are a horrible company. Do not buy flooring from 50Floors. You will get cheap crap installed and it won't even last two weeks before it starts breaking down. read more

luxury vinyl flooring put down two years ago seven pieces is busted. and are separating and they refuse to do anything. and it's supposed to be under warranty. read more

Update from 3/16. After basically being stood up by David over the weekend, the General Manager of the Charlotte location Mark Perez reached out to apologize and take accountability for his employee. I appreciate his willingness to make things right. Thank you Mr. Perez read more

OMGoodness!! Did I forget to write a review on my contract with these guys from last year?? God I was so busy. Well let me say, since they completed the rest of my house 1 year earlier in 2022, the experience I had with them in 2023 was less than stellar...they went from 4 stars to forget it! First they advertised 50% off flooring but told the sales rep hard wood wasnt included, then when I showed then their ad they changed their story. That should have been my first sign. The sales process didnt go well and I hope to god they didnt fire that poor rep because the regional manager threw him under the bus. He was the only one that was good about this. Secondly the job ran way behind because of constant communication errors about whats on receipts and sales tickets but not getting to crew and workers. Had I not watched every move they made on my kitchen floor I swear they would have really messed it up. From whether they were supposed to dovetail in to the nicks all over my trim and broken pieces off my floor moulding, to my broken washer. The floors eventually got done and looked very nice, but the process was HELL. I hope they got their stuff together since then because from what you can tell, last year, it was not going well. read more

50Floor - Kitchen - Flooring Near Me - Charlotte, North Carolina

This is the second time we've used 50 floor for flooring work. Overall both times they do excellent work and excellent prices. My concern was with the most recent job that they did. They installed flooring in our master bathroom. We were only informed at the end of the job of two things. 1) when they were reattaching the toilet the toilet was now leaking and 2) The new flooring raised up the floor enough that the doors would not close in the bathroom anymore. The lady on the phone explained to me very matter-of-factly that it was in "the fine print" that they were not responsible for each of these things. When you spend over $1000 on a new floor and they leave telling you that you have two new problems that you didn't have before they install the floor And that it was in "the fine print" this is kind of unacceptable. When we got the estimate the salesman explain that the new flooring was floating floor and would be installed on top of the tile. This would have been a good time, as an expert in his field, to explain to us that this might cause problems requiring additional construction on the doors to the bathroom. Then to simply tell me that I'm going to need to get a plumber So that my new over $1000 floor doesn't get ruined. That's just doesn't say five stars to me. Will we be using 50 Floor again for Our main area, the largest part of our house, the next project that we have that will probably be $7 or $8000. I don't know that we will and that is a shame because they do good work. But as a lay person I like it for folks to disclose to me all the potential costs as I make a purchase, not after the job is done. That is a professionals responsibility to both disclose and to educate the consumer. In this regard 50 floor failed this time. read more

If I could put a negative I would. Do not believe the lies. Warranty is nonexistent. They make you jump through hoops then more hoops- pictures, questionnaires just to say no warranty. Save your money. Overpriced-low quality read more

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These guys were just not very good when it came to our flooring project. The sales guy was very friendly but in retrospect left out a lot of details that did not come to light until installation started (i.e. estimated incorrectly on materials, did not tell us that the wall tile could be broken and/or could not be removed without damaging the walls.) the installer said he would do his best but as you can tell by the pictures it did not go well. 50 Floor ran out of materials to complete the floors and we had to wait for new tile tile to come in. When it did we ended up with so much leftover materials (grout, tile, etc) I am sure they charged us for. If you just focus on nothing else but the floors thumbs up! If you look at the big picture and the flooring managers attitude, I wish we had gone to a flooring company that sees the entire picture not just their picture. Addendum:Okay here we are a couple months out because of our schedule and the tile is the wrong size. I asked the store manager (Mark) if he wanted to take personal responsibility for insuring it was going to get going and completed but apparently he was not interested. read more

We had carpet installed by 50 Floors. At first, we loved the job that was done. After a while, the carpet began to roll in three rooms. We contacted 50 Floors. After much discussion, they finally sent someone out to fix it and guaranteed it would not happen again. Wrong! It happened again. One room is a guest room that no one uses. This time they would not send someone to fix it. They wanted to charge us $250 to fix something they did not do right the first two times. I would not recommend them to anyone. They do not stand by their word. Buyer beware!!! read more

Ad said they would do the heavy lifting. 2 tiny guys showed up( 145lbs). They looked at my bed dresser and armoire. They said bye and left ‍ read more

Douglas came to our home today for an estimate. He was so nice and knowledge! He gave us all our options and a great price! I would definantly recommend calling Douglas with 50 Floor for your flooring needs read more

I can honestly recommend that you shouldn't go anywhere else for your flooring (trust me, I'm a tough crowd). I tried another company and it was an awful experience, and then I got with 50 Floor. Not only did they have the best price (after 3 estimates). They had the exact LVP that I had been looking for. I am very picky and the rep Liz went above and beyond to help me find it. She was fabulous! I was so nervous on the day of installation until I met Alex and his hard working team. He asked all the right questions and I could tell he really cared and knew what he was doing. His workmanship (especially on the stairs) was amazing!! Did I mention how picky I am haha, well, I don't think anyone else would have made me as happy with my floors. I'm beyond thrilled with them. You can never let Alex leave, he is phenomena!! I may come back and have my kitchen done but only if he is the one doing the work. Thank you!! read more

So we called again today and were told for $300 they would come out and attempt to fix our floor using a few pieces that we saved from the install. They claim our flooring has been discontinued (although the flooring on their website looks just like ours, it maybe a different stock # but very close). IF they damage more flooring while they are attempting to fix it is tough doodoo for us and we still owe them the $300. Really what has happened to customer service and standing by product. THINK LONG AND HARD if considering 50 FLOORS to be your vendor! AGAIN ASK FOR AT LEAST A BOX when they are done in case you have problems in the future.. read more

We had an excellent experience from the initial meeting and pricing to the instilation crew. Highly recommend. We will use them again.

Well I have continued to contact them thru internet and they continue to put me off stating that someone is going to call me...well no call back and my floor is coming up!!!! I will continue to contact them and going to the BBB and I think at this point I will need to contact the local TV station. This is CRAZY ..... read more

I had carpet installed this past weekend and a lot of damage was done. The company will not take responsibility for any of it. They tried to tell me I had swelling on my baseboard where there installer damaged it bad. Spots damaged on my walls and 3 grates where my ac/heat come out we're broken. I would not use this company ever again and I advise everyone to read these reviews!! read more

This company was great. The salesman came in and spoke with us about our wants and needs. He suggested various options that would fit those needs and was very nice to our dog (who is a hit too friendly sometimes). Let's skip forward a few weeks to when the installation began. They sent 3 gentlemen to install our floors (mind you this was just a replacement of the carpet on our second story of the house). They were friendly, professional, and explained exactly what they had to do and asked us how we wanted certain options handled. We were told, originally, that the job would take two days to complete, however, the installers got so much done they asked if they could stay late and just finish up (which was fine by us). They also handled moving all of our furniture and putting it back as well. They made sure to point out the work that we had to check on the walk through and waited until we were satisfied before they left. Overall this was a great and painless project that was completed to our satisfaction. I would recommend them to anyone getting new flooring in their home! read more

Unfortunately, our experience was similar to many of these customer reviews. We had 50 Floor come out and quote us for our bedroom carpets. At first, we were impressed. David the salesman came out the next day and told us that if we chose one of the in stock carpets, they could install the same week. For this reason we forwent using another company because our project was time-sensitive. After we paid our deposit, it felt like we were forgotten. We never received a call to schedule the installation. After we contacted this company many times, we heard back on Friday afternoon that they were unable to install that week bc the carpet we chose was out of stock, which was untrue since we specifically chose one that was in stock. Eventually we heard from them after the weekend that they got us on the schedule for the end of the next week. We were very disappointed with this experience since we specifically chose to use 50 Floor because they promised a quick timeline. They refused multiple times to offer us a discount even though they could not deliver what was promised. We are very disappointed. read more

Love the look of my new floors. The installers were professional and efficient. They finished the job and left everything in perfect order. The sales representative was knowledgeable and offered sound advice. This was a good experience and I look forward to many years of service from this excellent product. It's comforting to know that the work and product have backing of a reputable company should a need arise! read more

We had several rooms replaced after our home was flooded, they took advantage of us and we paid 8,900.00 and within the first year, it started peeling popping and breaking in various places. This was during Covid in 2020 & 2021, I am immunocompromised and could not deal with outsiders in my home. We notified them and got no response from the installers & salesperson who told us we had a lifetime guarantee, that if anything was not right or we were not happy to let them know and they would make it right. We sent them 30 pics of the issues and they came back with our warranty has expired and it is our responsibility to replace our floor that did not last a year. I plan to report them to BBB, the consumer news stations, Yelp and their suppliers, for the quality of their product and the people they are allowing to represent them, everywhere I can find and to anyone that will listen, to protect other consumers from being preyed on the way we have been. Beware.. they are all about the money.. but no one cares about the product or the installation once they get your money. The salespeople are shady and will lie to your face and you believe them as they seem so sincere. read more

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The service was impeccable from the first contact thru sales and installation. Very professional and the floors came out great! So very happy with the whole process and will definitely use them again for future projects. Thank you!! read more

The salesman was a fool. Tried to get me at16,000 to do 1000 sq feet of hardwood. Funny to watch him squirm when I said carpet upstairs instead because he offered the exact same price as if it was hardwood still. This didn't/doesn't make sense. Then as the dunce realized he was losing the sale bc I was catching onto the fact they were charging me extra for no reason he drops it to 12k for whole house hardwood. So you're willing to let me sign for 16k for something you're now offering for 12? Then pathetically as he left he desperately offered 11k. I laughed him out the door as I already had a contractor doing it for 3500 plus materials. So 5700 total v 16,000 from 50 floor. CALL A REAL CONTRACTOR. This place is a scam. There nothing else to call you people other than scammers. How can you be proud of your business or yourself? I guess everyone's gotta make money somehow. Just sad. All of you. read more

We were very pleased with the 50 floor sales person and then the after the product came, they realized our floor needed to be leveled. They took care of that, and I appreciate that, even though it cost us a little more for that it needed to be fixed and we didn't realize it all the guys all the team worked hard and we were just very pleased with with the 50 flooring we would definitely use them again read more

SECOND POST. I spoke to a person at 50 Floor. It turned into a very ugly conversation. Still nothing was resolved and they were arrogant in their language. I must have been on speaker because it sounded like a man in the background telling the woman some thing's for her to say to me. Buyer beware. read more