If you're considering hiring this company, I strongly encourage you to do your research and explore other options before committing. My experience has been defined by poor communication, lack of accountability, and ongoing frustration that could have been avoided with basic professionalism and follow-through. The only time I was able to get a direct response was after leaving a negative review, which speaks volumes about the company's customer service practices. Customers should not have to publicly express dissatisfaction just to receive updates or answers regarding their projects. If concerns are only addressed after a negative review is posted, there is a serious issue with the company's communication process. One particularly concerning situation involved a project manager placing blame on an installer and stating that disciplinary action might be taken against him. However, the installer was not responsible for the issue. He drove more than two hours prepared to complete the work, only to be left without direction from his supervisor and ultimately unable to perform the job. Accountability should rest with those responsible for managing the project, not with employees who show up ready and willing to do their jobs. To make matters worse, we paid for our project upfront, yet project information, account updates, scheduling details, and communication were consistently inaccurate or nonexistent. In 2026, there is simply no excuse for systems to be this disorganized or for customers to struggle this much to obtain basic information about projects they have already paid for. The core issue throughout this entire experience has been communication--or rather, the complete lack of it. Customers deserve timely updates, honest answers, returned phone calls, and project managers who can actually be reached when questions or problems arise. Instead, we encountered repeated delays, confusion, finger-pointing, and an apparent inability to keep all parties informed and working from the same information. Perhaps the most disappointing and unprofessional part of this entire experience was the attempt to "make things right" by telling me, "We'll give you a few bucks back to take your wife to a nice dinner." That comment was not only tone-deaf, but frankly insulting. After weeks of poor communication, wasted time, missed expectations, unnecessary stress, and time taken away from work, the suggestion that a small refund for a dinner somehow compensates for everything that occurred is astonishing. It demonstrated a complete lack of understanding of the actual problem. The issue was never about receiving a token refund or a free meal. The issue was the repeated failure to communicate, properly manage the project, and uphold commitments that were made to the customer. Offering "a few bucks" for dinner did not rectify anything. It did not restore the time that was lost, eliminate the frustration, improve the communication failures, or address the lack of accountability that occurred throughout the project. In fact, the remark only reinforced the impression that customer concerns were not being taken seriously. Rather than acknowledging the legitimate issues that had been raised and taking meaningful corrective action, it felt as though the situation was being minimized with an offhand comment. At this point, upper management needs to take a serious look at how projects are being managed. Project managers should be audited, communication standards should be reviewed, and accountability measures should be implemented. Customers should not have to chase down updates, leave negative reviews to receive responses, or wonder whether anyone involved in managing their project is actually overseeing it. I will continue to share my experience until someone within leadership recognizes that the problem is not the product itself, but the complete breakdown in communication, customer service, and accountability. Basic communication, follow-through, respect for customers, and ownership of mistakes are not unreasonable expectations--they are fundamental responsibilities of any professional organization. Corrective action is necessary to ensure future customers do not experience the same issues. Until meaningful changes are made, I cannot recommend this company to anyone and would strongly encourage prospective customers to consider other options. read more

1/5 -- Extremely Disappointed With 50Floor Installation and Customer Service I am extremely disappointed with my experience with 50Floor. We hired them to install LVP flooring in three bedrooms, and the installation was completed on August 16. Unfortunately, the quality of the installation and the lack of follow-up have been unacceptable. During the installation, the installers damaged our walls and molding throughout the rooms. The molding was cracked and damaged, then simply reinstalled rather than properly replaced. There are also several areas where the new flooring is lifting at the corners, and other areas feel loose and hollow when walked on. This is a brand-new installation and should not already have these types of issues. They also damaged the appearance of my custom closet by installing molding around it after I specifically stated that I did not want molding added there. Communication during the installation was also extremely difficult because the installers assigned to our home did not speak English, which made it very challenging to communicate our concerns and instructions while the work was being performed. What is most frustrating is what has happened since the installation. As of August 29, nearly two weeks after the work was completed, no one from 50Floor has come to our home to inspect the flooring, the damage, or the workmanship. We have attempted to contact the company, but our phone calls have not been returned and our concerns remain unresolved. 50Floor advertises a lifetime installation warranty, but a warranty means very little if you cannot get the company to respond when there are problems with the installation. We paid for professionally installed flooring and expected professional workmanship, proper care of our home, and responsive customer service when problems arose. Instead, we are left with damaged walls and molding, improperly installed flooring, damage to our custom closet area, and no meaningful response from the company. I would not recommend 50Floor based on our experience. I will update this review if the company takes responsibility, inspects the installation, and properly resolves these issues. read more

I recently had upstairs carpet installed by 50 Floor and the experience was frustrating from start to finish. The install time was wildly misrepresented. My salesman told me the job would take 3-4 hours. It took over 12 hours, they started at 9:00 am and didn't finish until 10:40 PM. That's not a small miss; that's an entire day I wasn't prepared for. The salesman disappeared when problems came up.** During the install, a subfloor issue surfaced and I called and texted him for help. He never answered, never called back, and never responded to a single message. Once the sale was closed, the communication stopped completely. He didn't clearly explain how to prep either. That also took time. A two-hour delay with no accountability. Midway through, the manager missed my calls and the installer sat idle for two hours, pushing the job even later. When I raised this with the manager afterward, he offered no resolution, no apology, no credit, nothing. The conversation became unprofessional. To their credit, the installer who did the actual work stayed until the job was done and was professional about it. But the sales process and management response were poor. For a job of this size, I expected honesty about timing and basic customer service when things went wrong. I would not recommend 50 Floor based on this experience. read more

I hired 50 Floor to install new floors in my home, and unfortunately, I cannot recommend them based on my experience. They delivered the flooring to my house on a Friday afternoon at 2 PM and started installation the very next morning at 8 AM. For those unaware, flooring needs time to acclimate to the temperature and humidity of the space before installation. Despite my concerns, they proceeded, and as predicted, within three weeks, the floors started lifting, creating large air bubbles in the hallway. I contacted 50 Floor, and to their credit, they returned to fix it. However, within two weeks of the repair, the same issue occurred. Life intervened, and with two hurricanes affecting the area, I had to postpone reaching out again. This week, I finally called to request another fix under the warranty, but they have ignored my calls entirely. This was a significant investment--$10,000--and I now have floors that move and have air pockets when walked on. The poor installation and complete lack of customer service after the fact have been extremely disappointing. If you're considering 50 Floor, I urge you to think twice. A company unwilling to address problems or honor their warranty is not one I would trust with such an expensive and important project. read more

Michael M. I recently had the pleasure of getting my carpet installed by 50 Floor, and I have to say, it was a truly positive experience from start to finish. First and foremost, the customer service was exceptional. The representative who came to my home was friendly, and knowledgeable, and took the time to understand my needs and preferences. They guided me through the wide range of carpet options available, helping me find the perfect fit for my home. They also provided a detailed estimate, ensuring transparency and no surprises along the way. The installation process was smooth and efficient. The installation team arrived on time and completed the job with great professionalism. They were respectful of my home, taking care to protect furniture and other belongings. The attention to detail was impressive, as they meticulously measured, cut, and installed the carpet, resulting in a seamless and flawless finish. read more

Excellent experie from start to finish. The sales rep, Joe Correa, was very knowledgeable. I made the appointment on Monday, August 8th and Joe was at my house at 9AM on Tuesday, August 9th. He explained all the different materials we were looking at and their warranties. We ordered our flooring and he told us 7-10 days to get the material and set up installation. On Thursday, August 11th, I received a phone call to schedule the install. The installers came on Saturday, August 13th and installed our flooring. The installers were great and did an excellent job. From start to finish the whole process took 6 days from my first communication with 50 Floor to the install. I would highly recommend them. We love our new flooring! l read more

I am so happy with the service and what the company provided. The guys who showed up to install flooring were excellent they did it in a timely manner. I am just so happy I've never seen anything so professional from what I saw on the day of installation. I would definitely consider having other parts of my home floored with this company. I will most certainly refer them to myfamily and friends. Not let me forget the salesperson was awesome and very detailed and confident in explaining the wood product vs the look like wood product. We chose the wood product and are very satified customers. From scheduling the appt all the way to following up on the day of was just pure excellence. read more

They guaranteed that what was quoted was all inclusive and no surprises with the exception of unfores damage to sub floor under existing carpet or tile. When the installers came and the order didn't include tile removal from the laundry closet that had been promised by rep was included, 50 Floor stood by the quote and didn't charge the extra fee. The installers were fantastic! They were very efficient, professional and respectful. They did an excellent job! I'm a little picky about the small details and they understood and fixed and little things I pointed out without attitude or dispute. I would definitely use 50 Floor again and would highly recommend them! read more

Overall, an outstanding company that installs a quality product. They were fast, efficient, and thorough in the installation of over 1,600 sq ft of luxury vinyl flooring. I'm a shopper and looked around everywhere for the best bang for my buck and I definitely found it with 50Floor. Sure, you can go elsewhere for cheaper installation or product but you get what you pay for. Expect them to be right in your price range for the job you are looking to get done. These guys provide a top to bottom service and are very trustworthy. I'm so glad we chose them to do our installation! read more

We purchased our flooring from 50 Floor in 2019 but due to unforeseen family events we could not schedule the installation for months and had to reschedule multiple times. The associates at 50 Floor were very accommodating and friendly with our multiple reschedules. When we finally settled on an installation date, the installation crew showed up on time and completed a quality installation job right on schedule!! I would certainly recommend 50 Floor to anyone. Joe F Palm Harbor, FL read more

My experience with 50 Floor has been excellent. Mike was very punctual upon arrival. He made the process of choosing flooring very easy and enjoyable. He was knowledgeable about the products offered and worked with his manager to get us and even better price. He was personable and really wanted to make our experience a breeze. I will be recommending Mike with 50 Floor to anyone needing new floors. read more

They are very professional. They have a great product with great workers. They go out of their way to get the job done the way you want it. They arrived on time & worked until dark. The job took two days, considering over 60% of my home had to have old carpet removed, cleaned, then wood flooring installed. Well Done ! The flooring looks great. Many thanks to all involved. read more

I had a laminate floor laid in my living room by 50 floor. The sales experience and install went so well i decided at a later date to install it in my bedroom. A few months later there were some issues with a few boards due to manufacturers defect. 50 floor fixed it immediately. Excellent customer service means as much as a great price. They have both. Highly recommend. read more

Tim was great, he helped me choose the best floor and also gave me the best price for the color I wanted in the luxury vinyl flooring. The crew was kind, fast, and courteous. My floors did take an extra week to get scheduled but that was the floors arriving late due to shipping during a pandemic so I can't fault them for that! I definitely recommend them. read more

If you ever call 50 Floor ask for Lee he is the best. He actually cares and us invested in your project. Answers anytime he even came to my house when I wanted an adjustment Sunday night.He even picked up when he was in Miami. Work looks good at the end just make sure they tape it correctly there was scraps everywhere. read more

50Floor was amazing! They came to our home and helped us select a great product at an affordable price. The carpet came in quickly and we were able to schedule installation within a week. The installers were professional and efficient. We will definitely recommend 50Floor to our friends and neighbors. read more

They showed up in mask! They worked fast and efficiently. Everything was cleaned up and all furniture put back in place. My floors look beautiful. The quality of the flooring is amazing and the pricing was good. I have shown pictures to everyone and recommended 50 Floors to all my friends! Debra B. read more

Installers were professional and did a nice job. They moved the furniture back in a "new" position that I wanted and they were nice about it. They left our house clean. I love the job they did. I would recommend 50 Floors to anyone. I have one more room to remodel and I plan on using them again. read more

50 Floor was very professional and helpful from the time I reached to get an estimate until when the floor was installed and completed. The project was completed per schedule and on time. The team did a very good job. I am really happy with the looks of my new wood floor. Great Job. read more