Emmanuel Banaga maintenance technician, came and assisted me with my maintenance concerns in a…read morespeedy and efficient manner. Appreciate the great job

Cancelling your application feels like trying to get out of a gang, they will mostly only…read morecommunicate with you via phone, so you will wait forever on email communication. You will also wait 30 days to get your $200 admin fee back in the form of a check. Hopefully, you'll still have your address for them to send this check to.

This place has everything I needed and then some but what really prompted this review is the…read morecommunication and reliability. I placed 3 maintenance requests that were unrelated to each other but needed immediate attention. Within a day everything was repaired and as good as new.

I can only share my experience with Elation at Grand West. It hasn't been pleasant, and I'm…read morerelieved this isn't the only place I applied to, or I wouldn't have a place to stay in two weeks. I was genuinely excited to move here because it's out of the way and closer to my family. Since I travel 50-75% of the month for work, I'm currently on assignment. Unfortunately, they wouldn't allow me to take a virtual tour, so I informed the agent that my sister would come view the property. She made a casual comment that it was fine, but she emphasized that they couldn't discuss my application with anyone except me. As if I had asked or wasn't aware of this. It was quite obvious, but I suppose. My sister visited the complex, and in my opinion, they weren't very friendly. I was on FaceTime with her when she arrived, exuding a cheerful disposition and explaining her purpose. The lady recognized her because I had recently emailed. My sister attempted to engage in pleasantries, but they fell flat. However, I understand that it might have been due to Mercury retrograde. They provided her with a map and instructed her on the location of the available unit. That was the extent of their interaction. They didn't mention any of the amenities or other details. My sister drove around the complex and showed me the unit. I liked it. My sister remarked, "I suppose that's it. They didn't really say anything." Despite feeling a bit uneasy, I decided to proceed with the application. I was approved, and I chose a move-in date of May 31st. I paid the reservation fee. Almost two weeks passed, and I hadn't received any updates, but I wanted to move in sooner, so I set a move-in date of May 3rd, as there was a first-floor unit available. I sent an email requesting a quote, but I didn't receive any response. I sent a follow up email a few days later, no response. I waited a few days before calling them, as it was clear that no one was following up with urgency. I spoke to someone who informed me that they could not accept my payment documents because the name on the documents did not match my name. I use an alias at work due to the remote/virtual nature of my job, and my initials actually match my name. The girl on the phone told me that they would need my bank statements or to verify my employment over the phone. I agreed to having them contact my job, as I had no issues with that. However, as the conversation progressed, she informed me that they needed both my bank statements and to contact my job. This was a clear case of mixed messages, and I couldn't help but wonder if they were just trying to make things difficult under the impression that I was providing fake documents. Despite this, I decided to let it slide and remain interested in the place and would send everything in. She kept repeating that she could not switch my unit until my information was fully verified. I understood her point, but I also felt that she needed to know my plan especially since you have to reserve the unit you wanted and I had already paid. I requested that they send me an email outlining what they needed, as no one had reached out to me. It took me contacting them for them to even acknowledge that there was a problem. After several hours, I finally received an email. Within the same hour, I sent back the requested information, along with additional details. This was two weeks ago, and I have yet to hear anything back. It is evident that these people do not want me to stay at their property, and it is even more evident that I do not desire to live in a place that lacks follow-up and treats people as if they are committing fraud. Of course, the reservation fee is non-refundable. Which is very convenient for them. If you choose to move here, good luck, but I will never apply here or recommend them to anyone. - And to be clear, income isn't close to an issue and my CAREER is with a well known company! However, I don't know if I'm approved or denied. Which is asinine for a place of business. But I'm happy to have experienced this prior to moving in.

I recently moved into an apartment located next to the pool, in this community, and ever since then…read moreI've been dealing with an ongoing issue that the management still hasn't resolved. The transformer for the pool lights is installed right outside my unit, and shortly after moving in I started hearing a humming noise. It took a technician to finally locate the source, and instead of replacing the transformer, which clearly needed it, they applied a quick fix that only lasted about a month and a half. Now the problem is back, and it's even worse. The system is humming again and making an arcing noise when it turns on. The lights run on a sensor that activates only at night, so this disturbance happens when maintenance and the leasing office aren't working. I submitted another request and even called the leasing office, but the response I got was extremely disappointing: essentially, if it can be fixed, great, if not, there's nothing more they can do. They also don't want to investigate it thoroughly because the issue happens at night. This is unacceptable, especially for something that affects a resident's ability to sleep and feel comfortable in their home. I'm leaving this review because I've given multiple chances for this to be handled properly. I will gladly update this review if, and only if, this issue is fully resolved. Update: The Maintenance Supervisor has now identified a solution and ordered the necessary replacement part. They have also turned off the pool lights on my side temporarily to prevent further disturbance while the repair is pending. I appreciate the effort taken to address the issue, and I am hopeful that the new part will fully resolve the problem once it arrives. I will update this review again after the repair is completed.

Maintenance is unprofessional. The facility is flooded with drug usage/distribution. For what you…read morepay, this place isn't worth it. I'd rather have less amenities with more peace of mind that those working for the community I live in can be trusted. Not to mention, the area is full of homeless people on every corner. This community is a joke.

Judith, Jessica and all the team are honest, kind, and wonderful peopLe! They are polite,…read morerespectful, and always willing to help and collaborate with the residents!!!

Olympus Falcon Landing has a horrible roach infestation problem. They are in the cabinets, coming…read moreout of the outlets in the walls, inside closed clean dishwasher and falling out of the ac vents. ​

Since signing in April, this apartment has been met with various issues in such a short time…read more When moving in, you are expected to be ok with a scratch up stove and be told it's just "wear and tear" Almost all edges of the carpet have nails sticking it, to the point if you walk in some areas you can legit feel the nail. This is crazy to me that this apartment was ready to be moved in with issues like this. A sink caves in due to the aging of the glue/sealant around it. The water smells like ammonia and it's colored from time to time and I'm expected to just let it run, but I have not had this issue in any other apartment complex. Weed smell has been coming into the vents of the bathroom, when contacting management I have received no response. This apartment is weed friendly i guess. This apartment complex has been depressing, I would advise to look elsewhere before coming here. My google review will have photos of the issues I have had.

Five stars is not enough to show how happy I am with Kingsland West Apartment's , especially in…read moreregards to the Leasing Consultant Brittany Bonds. I originally was interested in Kingsland West because they are located close to my job, but that is not why I ultimately chose to live here. The staff made me feel at home and they have amazing prices, Brittany has always been a great help and you'll be in great hands if you work with her!

Looks pretty from the outside, but don't be fooled. 1. You…read morereport anything that requires the office people to get confront- They will not leave the back office. 2. Bathrooms around the pool have been locked down because people from the outside come and vandalize, camp out, tear up, so what should be available to residents- locked out. They are not advocates for residents. Instead of dealing with what needs to be dealt with they stay in their offices, so residents have to suffer. 3. Free roaming from kids and adults from the mall from anywhere who don't occupy the place. Doors, outside gates...always open and access to things and property. 4. Revolving door of management, so no follow through. Simone, the assist manager, leaves early, but no one is manning the front office. No safety. 5. Phones are not ever answered 6. Emails are not returned in a timely manner. 7. If you have a low standard of living, this is your place. 8. So embarrassing to see people on their balconies smoking weed, grilling... 9. Residences know there is no follow through- Simone sits in the back office on a computer, and will straight up lie to your face.

This is the worst place I've ever lived at, paying 3200 for the biggest floor plan and pool view…read moreand I was kept up til 3am with loud music and parties until, gun shootings , ppl getting physical, cops always showing up, cars getting stolen from inside of the garage due to no security! Management is unstable and they will always say we are under new management! Seems like every month it's a new hire. This isn't a safe place to live so don't let looks deceive you.

These apartments are clean, well-maintained, and the grounds are always kept looking nice. One of…read morethe best features is the location. There are plenty of shopping centers, restaurants, and everyday conveniences just a short walk away, making it easy to run errands or grab a meal without having to drive. The neighborhood feels welcoming and walkable. I would definitely recommend this apartment complex to anyone looking for a clean, convenient place to call home.

Security is not a concern with management. Staff never checks loading dock doors are closed in the…read moreevenings, especially on the weekends. Vehicles have been broken into numerous times inside a garage and every time they say they're not responsible. Property advertises cleanliness by testing dogs for Owners not cleaning up after them. However, it's all broken promises. For the cost of the apartments, you would think you'd get more.

Amazing Community! The staff is so fantastic! I spoke with Timothy Carter and he was extremely…read morehelpful and great at helping us lease our first apartment! The property is newly renovated and looks gorgeous. I love all their pretty floor plan options and such a great location! Definitely would recommend! Me and my family love it here!

Me and my family have lived her for about 4 years now. It has been a good experience. The office…read morestaff is really great and maintenance is very prompt. The layout of the apartments and the amenities are great. We have had little to no issues the whole time we've been here. They really do pride themselves on making sure there tenants are taken care of. I highly recommend this place.