I've been using Prosperity Cleaners since moving to the area about three years ago. I've always…read morethought they were on the expensive side, especially at roughly $5 to $7 or more per shirt, but the work got done and, until now, the pricing was really my only complaint. Unfortunately, my most recent experience completely changed my opinion. I dropped off 15 shirts and was given a receipt showing a total of $79. When I returned to pick them up, I was charged $108. That is almost a $30 increase from the price on the receipt I was given. I politely questioned the difference and showed them my $79 receipt. I was told that some of my shirts had to be hand pressed because of the material, which resulted in additional charges. My issue is simple. They had the shirts in front of them when I dropped them off and gave me a receipt for $79. If certain shirts required special handling that would increase the price by nearly $30, I should have been told before the work was performed. What bothered me even more was the explanation that this is why they do not charge until pickup, because the price can change. Really? I can understand a small adjustment under unusual circumstances, but going from $79 to $108 is roughly a 37% increase from the price I was originally given, without notifying me or getting my approval. What also concerns me now is that I rarely bring my original receipt when I pick up my clothes. Normally, they simply look up my order using my phone number and I pay whatever amount comes up. This time I happened to have the receipt with me, which is the only reason I noticed the discrepancy. I cannot say whether this has happened on previous orders, but after this experience, I certainly wonder. My advice to other customers is simple: keep your receipt and compare the quoted price to what you are actually charged at pickup. For three years, I accepted paying their higher prices because they provided a service I was generally satisfied with. But I cannot accept being quoted one amount, having the work performed, and then being told at pickup that I owe substantially more. The cleaning itself was fine. This review is about the pricing practice and how the situation was handled. After three years as a customer, they have lost my business. If I could give zero stars based on this experience, I would.

Ridiculous price for two laundered shirts. The lady charged me $14.40 for 2 shirts. I paid this…read moreinflated price as I needed the shirts before I packed for a flight.

Mama's saved the day for me! My washing machine broke and…read morelaundry still needed to be done. I dropped off two baskets of dirty laundry and two hours later picked up cleaned, folded clothes! I have used their service many times since! King-size comforter! Easy Peasy! I highly recommend them!

It's been a while since our visit. A few updates. The handy laundromat has automated their wash…read morecards and machines. Yes, welcome to the digital world. I had a few old cards with some money left. A simple swap via the machine presented me with new technology. A staff member was very patient in showing me how to use the new machines. The variety of machines was very helpful. We had some lathe comforters and divers that needed a full wash and dry. Prices on the washers went up a bit but dryers stayed the same. The location did seem a bit worn. Could have been an off day but tables needed cleaning and there seemed to be quite a few broken machines.

Very clean. Very helpful staff. Lots of machines open. The lady showed me exactly how to use the…read moremachine and was very kind.

I had multiple loads of laundry drying that was taking longer than expected. Rather than being…read morerushed out, they were extremely understanding and helpful.

They do a good job and don't destroy your clothes which is a big plus. On the down side they are…read morefairly expensive and take 3-4 days to launder shirts. The location is very difficult to get in and out especially if you need to go west on Rt. 15.

Tried this cleaners for the first time and though they are on the expensive side, I think they did…read morea good job. Dropped off about 12 items and it took about 4 days to get them cleaned and pressed. Organic cleaning is more expensive than normal, so you are going to pay more here.

I went to Purple Hamper based on previous reviews and because my king sized comforter could not be…read morewashed in my home washer. The owner personally helped me through every step since I was not familiar with which machine to use and how much laundry detergent would be good. She carried the heavy wet washed comforter to the appropriate dryer and when it was dry she also helped me fold it for transport home. The place is very efficient and clean.

The reviews were good so I drove there and took a man's sport coat to try. Pleasant staff quoted…read more$12 so I asked if I could try the free delivery back to my house. Turnaround was very quick! Driver left the jacket on the front porch in front of the door where it fell out of its plastic bag and into the dust on the door mat, but it was easy to brush off.

Horrible place. They lost my shirt and then argued with me about compensation. Refused to follow…read moretheir stated reimbursement policy on their receipt. The woman laughed at me when I asked for money. Take your business elsewhere. This place needs to be put out of business.

Very efficient business. The owner is very nice and offers affordable pricing. Happy to have a dry…read morecleaner I can depend on in my neighborhood.

Large quilt cleaned. All was great and well done. The people were very nice and friendlyread more

I've been going to them for about 6 years and I've never had a complaint. They are a little bit…read morepricey but they do "double starch" the best in the area. They don't pick up their phone if you ever have a question, so I posted their hours.

Ruined two suits by improperly cleaning them. Both were made from 100% wool and now cannot by…read morerestored. Take a look at photos to see what they did with my Tommy Hilfiger suit. Please AVOID this place!

They charge different price for shirts. They said the prices are different because of different…read morematerials. I've been a loyal customer for many years and always paid the same price for shirts but now I had to paid $3.99 for cleaning shirts instead of $2.79. I think that is the way they want to cheat their customers.

I agree they're expensive but Toll House Cleaners is truly the only cleaners I trust in Loudoun…read moreCounty with my clothes. Jenny is awesome!

Alterations beware. I dropped off a maxi dress, pinned up 8" which would've transitioned it into a…read moremidi. It was already pinned to the correct length. On my way out the door,after I picked it up, noticed it was too long. It had been taken up only 2-3" and was told it would cost an additional $65 to alter it to the length I had originally requested. When I requested either a redo or a refund, I was accused of trying to rob the store and told it had not been pinned and I had requested that length. Nothing but arguments. PLEASE find another store for your alterations.

Do not go. No one at front desk. Very unresponsive and refused to give me clothes that I knew they…read morehad and wouldn't give to me. My friend saw them and brought them home for me.

I had an issue last year. I took to this business three pants. This is something I am absolutely…read moresure since is about my working clothes. Two days later, I realized that I haven not been careful enough to see that in my receipt only two were indicated. So I arrive the day of the pick up and I only received two pants. I asked if it would be possible to check if they have an "extra" pants not related to any identified customer. One second later I have the woman screaming to me that they don't have anything unless it appears in the receipt. I understand that next time (obviously in other business, I will never return to this one) I have to check carefully that all my clothes appear in the receipt, but why the yelling??? Why not trying to find my pants or even just pretending at least? just to give the benefit of the doubt to your customer !