Shout out to employees Kaitlyn B & Desmond J, the dynamic due make this gas station a FIVE STAR experience. In addition to the friendly welcome at the door, this 7/11 exudes excellence. Sparkly clean floors and surfaces. Brightly lit isles w tidy shelves of convenience store products. The coffee service area is fully stocked and mess free. Sanitary restroom (ask for key). Even the Slurpie station is spotless. There was ZERO garbage blowing around the parking lot / storefront. Everything was up to par. As my sons & I were filling our Slurpies, I overheard a series of brief interactions other customers had w Kaitlyn & Desmond while entering and leaving. Each customer is acknowledged in an affirming way. It's refreshing to see two young employees really demonstrate professionalism and joy in their workplace. No cap. read more

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So I worked at this 7-eleven as a single mother and this is the text I sent after getting fired for calling out because my daughter was taking to the emergency room. "So because I called and your store phone was having issues (Kaitlyn already told me the phone wasn't working right) and I was not given any other number to call, I'm out of the job. I called several times. My daughter was pushed off the slide by a child and taking by ambulance to the emergency room from her daycare needing 7 stitches." Never even received a response back. Don't work for this 7-eleven john is a typical old man his way or the highway! read more

7-Eleven - My daughters face after the doctors cleaned it before the stitches - Convenience Stores Near Me - Fredericksburg, Virginia

TO WHOM IT MAY CONCERN If I could give zero stars it would've been well deserved! At approximately 13:20 on 06/18/2022 at 7/11 located at 4640 Lee Hill school drive, Fredericksburg Virginia. I experienced the worst customer service at the hands of the 7/11 store owner Mr. John Jacoby who displayed poor customer service and a level of unprofessionalism next to none. Mr. John Jacoby stated "he shouldn't have to press any keys on lottery machine to run a customer's Lottery slip. On this particular afternoon like any other I headed out to the 7/11 to play my lottery numbers. The lottery slips have the option for repeat play which requires the cashier to enter the number of repeats. I gave my slips to Mr. Jacobs's spouse who was having difficulty with the printer which I proceeded to assist Mrs. Jacoby on how to fix the issue. Mrs. Jacoby was very receptive and appreciative of the assistance and even mentioned that I knew the lottery machine very well. Shortly thereafter the lottery machine started to encounter other issues while I patiently waited for the staff to fix. While I am not complaining about the inconvenience of my time it is taking for the staff to resolve these issues. Mr. Jacoby appeared from the office area of the store and was already irritated by the fact that the lottery machine was having issues. Mr. Jacoby then directed his frustration towards me the customer stating that "I am intentionally holding up his line by playing over a hundred dollars worth of lottery" which is complete insanity. I have been playing Virginia lottery for several years and had never experienced anything like this and the level of disrespect was overwhelming. Mr. Jacoby continued his negative rants about how much money he makes on selling Virginia lottery "a nickel to every ticket" and was frustrated by that alone. I responded by saying that is something you should vent or take up with Virginia lottery. Mr. Jacoby continued his tirade and stated "other customers who play over a hundred dollars worth of lottery doesn't take up time in his line" which doesn't make any sense. Let's keep things in perspective the lottery machine had numerous malfunctions to include paper jams and to mention much of those issues was attributed to the lack of owner and customer knowledge and understanding of how the lottery machine functions. Mr. Jacoby went on with his tirade to even show how he had a picture on his store wall bragging about his awards for customer service over his competitors in the area. If this is the way customers are treated at the franchise 7/11 store this reflects poorly on the 7/11 franchise and brand as well as community to which it serves. The lack of customer service and mannerisms from the owner himself for this particular store is not in good customer standing nor deserves to under management of such poor leadership that affects an entire franchise that has such a long history of service to the communities they serve in. I ask that this type of behavior be invested and dealt with in a timely to prevent any further damage to the 7/11 franchise. read more

7-Eleven - 7-11 store - Convenience Stores Near Me - Fredericksburg, Virginia

Idk if masks are mandatory for staff but it sure didn't feel that way the last couple of times I've walked in. My wife said she's had a similar experience, as well. Staff with no mask coming out from behind the counter and waking right up to her in the aisle. Horrible. read more

I have been in many 7-11's. This one is always clean and greeted the second I walk into the store. Ms Sue and Ms Karen are the sweetest ones over there. Ms Sue will go out of her way to make fresh food. She will also get you to sign up for the rewards card they offer for feee stuff read more

I always go in overnight at the store Mary and Whitney have a store clean and coffee is always prepared on time I appreciate the efficiency and respect that I get from both of them knowing that I'm going to get a smile or a laugh when I go into a gas station always makes my night brighter because I know I don't have to deal with the attitudes of normal people that is how a store should be ran laughter at every moment not taking out your anger and attitude one customers so if you're ever in the Spotsylvania County area and need to stop and get something to eat or gas 4640 Lee Hill School Drive is the place to go read more