We had a mixed experience at Kitty Hawk Smiles Dentistry…read more Unfortunately, my visit started off poorly due to the front office manager, Nikki. She came across as very rude and unwelcoming. She frequently talked over me and cut me off before I could finish my questions or receive clear answers. That kind of interaction is frustrating and not what you expect from someone running the front office of a dental practice. There was also a communication issue during the appointment. The hygienist was not informed that I was receiving orthodontic treatment, so the cleaning was started without removing the braces first, which should have been addressed beforehand. That said, the back office staff was great. The hygienist was very informative and took time to educate me on proper care and how often certain treatments should be done. The doctor and orthodontic staff were also excellent--professional, knowledgeable, and pleasant. Overall, the clinical care itself was solid, but the front office experience and communication need improvement, as they set the tone for the entire visit.

If I could give 0/10 I would. It's taken me along time to write this due to them trying to take me…read moreto court over "money owed" Had all 4 wisdom teeth pulled at once...not only was I wide awake through the entire thing, even asking them to stop during because of how much pain I was in and them responding "no I'm almost done" They also cause $4k with of damage that a specialist had to fix over the course of 4 months of dealing with extreme pain. I have never had issues with my teeth and due to them causing nerve damage now have 2 teeth that are dying. To make it even better I find out that the guy who pulled my wisdom teeth was not an ORAL SURGON! Then they try to send me a bill for $2500+. I refused to pay it as I had to pay $4k out of pocket to fix what they messed up. So they try and take me to small claims for it. My lawyer ended up settling the case but it has Long since (about 4 years) cause damages to my teeth I'm still trying to have fixed, and let's not mention the PTSD of having to go to ANY dentist. 10/10 don't recommend if you care about your mouth, money, and long term mental health when it comes to the dentist.

Summary: If you value your time, avoid this place. They are disorganized, unprofessional, and…read moreincapable of managing appointments properly. Save yourself the headache and go somewhere else otherwise you'll waste your time like I did. ------- I've had multiple issues with this establishment over the past year, and I've been hesitant to post a review because I hoped things would improve. They haven't. While their dental services might be excellent, the constant issues with appointments force me to give them a scathing review. I hope they read this and realize they need to overhaul their management. A few months ago, I received a call saying they couldn't accommodate me because there wouldn't be any hygienists on site. That's fine, and I rescheduled. But when I arrived, they claimed they didn't have me in the system. I made a trip for nothing, which is incredibly inconvenient since I moved to another city in TX. I come back to San Antonio once a month to visit family, so my scheduling is very deliberate. With my most recent appointment for a regular check-up, I arrived to find a sign saying they were closed due to IT issues. No notifications were sent. You'd think a well-established dental practice would have contingency plans, but no. Once again, my time was wasted. My point is: Customers shouldn't have to worry about whether their appointment has been recorded after they make a call. Mistakes can happen, but that's why you train your employees properly or at least inform customers that they will receive a text/email confirmation and to call back if they don't. They've never said this to me. After that whole debacle, I've always had to verbally confirm over the phone to see if I'd receive any text/email notification to confirm my appointment, and if they said no, I would be extremely skeptical and have to call back. Scheduled customers should also be given a heads-up when unexpected events occur and they have to suddenly close for the day. If everything is reliant on tech, they should have some kind of contingency plan to be able to communicate issues with customers. This is not a nail salon or a restaurant where it's no big deal, people can come back the next day, next week, whatever. This is about people's HEALTH and their LIVES. When we have to reschedule sometimes the next available date isn't until over a 1 month because they're booked or we are unable to make the dates they have openings. This establishment needs to place greater importance on their clients' well-being BEYOND dental health and professionalism.

FRAUD !! FRAUD !! Do not come here if you have an HMO plan such as Guardian. Pat Booker Dental Care…read morewill lie and give you a dentist that is out of network and not tell you and force you to pay for services that are not covered by your insurance. You can tell because the insurance statement will say "Out of Network" as it did with me. I'm currently filing a complaint against them via my insurance carrier. As they told me, I'm not the first to file fraud against Pat Booker Dental Care. Pat Booker also randomly changes appointments around all the time and has terrible support. After I called them to cancel my upcoming visit and tell them about the fraud they are committing, they had the gall to offer me orthodontic services. Read the room, Pat! I'm never setting foot in this office again. UPDATE: Guardian has sided with me finding Pat Booker Dental Care at fault. I have been awarded a refund of over $400. Pat Booker Dental Care claims it was "administrative oversight" but none of them at Pat Booker Dental Care had taken me seriously when I pointed it out to them. Suddenly they changed their tune when Guardian investigated and it became an "oversight". I call BS. Don't trust these people.

So excited I found this office! I felt so comfortable during my visit and Dr. Johnson was…read morewonderful. The staff was super friendly and professional.

They tell you procedures are covered and then they send you a bill. Thery had to redo my partial 3…read moretimes before they got it right and it still doesn't fit well. Stay away from this place!

Today was my first time at Elite Family Dental and I'm absolutely amazed at how amazing they are!…read more I walked in early this morning and let them know right away that I was not an existing client, did not have a scheduled appointment, and did not have dental insurance. They got me in after only waiting a reasonable time for being a walk in client. They quoted me for everything and not once did they make me feel pressured! The front desk staff is so friendly and Dr. Cano is wonderful! So excited to have finally found an OUTSTANDING dentist office!

Had a wonderful experience w the staff who were all soft spoken. The dentist was kind and calm. He…read moreknew what he was doing. My appointment was yesterday and they took me without any notice as I had an issue that need to be resolved as I was leaving town the next day.

As soon as you walk in this office someone is paying attention to you! They take your name you sit…read morein a well manicured waiting area. They dont have TV's in the waiting room because you DON'T wait long at all. Hygienist or assistant comes to get you and you feel like everything is about you. The Dr's are fantastic and very competent! This is an all around fantastic establishment! Kudos to you all!

I have been coming to Olympia Hills Family Dental for a few years now and the staff is always so…read morefriendly, they are very prompt with appointment times, the dentists are gentle and understanding, and also extremely friendly. I highly recommend them if you're in the market for a dentist!!

Last April of 2024 I had multiple fillings put into my mouth at once. This was my first time ever…read morehaving filling so I didn't know what to expect and the Dr.Okafor nor his hygienist explained the process to me. So they proceeded to drill into my mouth with out any numbing solution.... Again I didn't know I needed this because I didn't know what to expect. They began drilling in my mouth, and I began to cry and just accept the immense pain. Then they finally noticed and asked what was wrong I told him that I could feel everything and it was hurting tremendously. The hygienist then goes I forgot to numb her mouth. Then he yells at the hygienist and then he starts injecting my gum line over and over and get upset that I didn't tell him that I was in pain.... Literally didn't know what it would feel like again and I even told him it was my first time. In my whole 23 years of life I've never had cavities until now. Anyway moving forward the original reason why I was even there was to get my wisdom teeth removed, and I prepaid for my appointment in advance, and then the doctor proceeded to tell me that he could not pull out my wisdom teeth due to the x-ray that he saw and that I would need surgery and he would refer me out mind you he had already looked at these x-rays at the last appointment we had so he could've told me that at the last appointment we had...so that was a waste of my time! So then since I took off of work so I could come to this appointment. I said well why don't we just get my fillings done instead. Boy was that a mistake... I should've just went home. This is how I got my fillings done if you would like to say that because then afterwards my bite was all off and I had pain for months!!! It was extremely painful to eat or drink anything for what felt like forever, whether it was a hot or cold food or beverage item. Now I'm trying to get the money back that I prepaid them and I've called 4 times now and they said they would send me a check and it's now January of 2025 and I have not received anything. If you care about your health and wellbeing do not come here!!

Horrible dentist. Charged $10,000 for two implants, one fell out after two years. Had two other…read moredentist look at my situation and they said that I didn't have enough bone for implants. Stay away from them for anything but general dental issues. Go to a specialist otherwise.

Very Friendly and caring. Dr. Nguyen and Reyna are truly skilled professionals. The put me at ease…read moreand took great care of me. Going to miss another Great Dentist and friend, Dr. Paul Sheridan. I would recommend Lee for their excellent staff and skills.

A bunch of crooks out for your money and they take advantage by downsizing their patients health to…read morereap in the insurance $$$. My mother ended up in the ICU on Christmas because of their negligence in diagnosis, treatment, and aftercare and they should be sued for medical malpractice. The Dr was Sue Yun and she was enjoying her vacation while all this was happening. Disgusting.

Front desk was friendly, hygienist was ok. I have seen…read morehundreds of doctors but never one that every single word coming out of her mouth was negative . Dr seemed snobby and negative . I know I need work in my mouth but staying positive is important as people can feel your attitude . " we can fill this tooth , fill that one ", but everything seemed so negative from this doctors mouth. Try being more down to earth please . Because someone looks humble and you're a doctor does not mean you should talk down to them , would not return to this doctor ,

I have been visiting this practice for over ten years. Dr. Schlepp is compassionate and delivers…read moreprecise, high-quality care. Her staff is excellent, offering expert treatment and efficient assistance. I won't go to any other dentist in the area because she is truly outstanding.

I just received dental care on my insurance so I decided to have a couple teeth checked because I…read morethought the old fillings were cracked. After checking on my insurance and finding out how much I was covered for ($4000) he decided I needed a few crowns. CACHING for him! He filled one of the old fillings and then did a crown on the one behind it. When the new crown was applied, it cracked. Instead of taking it off and putting a temp back on, he glued the crack and ordered a new crown. When I went in for the new crown, the old crown was of course glued on and it took over 30 minutes of grinding, picking and scraping to get the cracked one off. IMMEDIATELY after the numbing wore off, the tooth next to the crown, that had just been filled, started to ache. I couldn't eat on that side and anything cold drove me through the roof. I went back in to see what the problem was and was told I didn't have the right kind of toothbrush and I was brushing wrong. Also, I had a nerve showing because of plaque. It's funny that I didn't have that problem before the old crown was PRIED OFF!!!! My feeling is that a nerve was exposed during the process of removing the cracked crown and he did not want to take responsibility for it! He applied desenseitizer to the tooth and said I should be fine. Then to make matters worse, at checkout I was told I owed $50.00+ because the insurance only covered part of the charge. Needless to say, I will NOT be going back and will be filing a complaint with my insurance. I now will need to find another dentist to fix this mess!

Love the energy, the staff and the music that is played…read more Dr. Livingston and his staff take very good care of me and get me in very quickly always the next day. Usually I can't see enough about them

Best dentist I have ever had. Dr. Coss cares about his patients and will work with you. The staff…read moreis very friendly and are always smiling.

I'm turning 77 this year and for almost the last 40 years, myself and my family (Wife and 6…read moreChildren) have been patients at Live Oak Family Dentistry! They truly are a Dental Practice for the whole family...young and old. Dr. Fox and Zoila (Hygienist) are totally professional when providing Dental care, yet make all patients feel relaxed and at home...pain is not an option for patients receiving care at this office. These two professionals are supported by a group of very talented and friendly Dental Assistants, Schedulers, and administrative folks who always make my visit a fun experience...yes I said "fun" and "dentist" in the same sentence. If you are in the market for a new dentist, you will be truly blessed by a great experience at Live Oak Family Dentistry! Robert N., San Antonio, Texas