You are right; the review of 1 star was not a fair one. You responded quickly and the printing…read morematerial was good quality. Thank you for the delivery, which you offered because the order was completed later than anticipated. We received the order the afternoon before the event, but we were not able to use the men's shirts because the design was too big. We decided to use the women's tees for events. In our business, customer satisfaction is number one and we strive to make sure our customers are completely happy. I was not happy as a customer, therefore I reacted strongly. I now have to spend more money to purchase shirts with the correct design size, so I was upset. Since your response to the Yelp request was fast and you printed the shirts, I am adjusting my review to "3" because I was not satisfied with the customer service.

Very, VERY late post: I apologize for the late post but life…read moregot chaotically hectic so now I have some time to finally write this long overdue review. Background: We had ordered our football team shirts through a mutual friend of ours who had done previous shirts for us. However, this time due to an emergency the order fell through and we had only a few days (LITERALLY like 2 days) to get these shirts for the kids as it was our gift to them for making it to the championship. Desperately searching, Wave Custom Teez responded and accepted! Pros: 1. The shirts are of good quality. We wanted just plain black cotton shirts and they had it in all the sizes we needed 2. They were able to print out the design we wanted on the shirts easily and without any modifications to them 3. They were sooooo accommodating especially with our last minute request. The logo design/name on the back of our shirts were slightly big and a little further down than we would have liked but considering the extremely last minute order, this is no fault of the company's as I'm sure if I had more time they would have easily accommodated my request. Also the shirts are pretty pricey and the price stays the same no matter what size you're getting (cost of an xs = cost of a 3xl) but again as it was super last minute, I expected the cost to be double, even triple what I originally paid for through my vendor. Thank you to Wave Custom Tees for making our shirts! The players loved it alot!

If you're looking for DTF's done locally, Stephen & Mika at Elevate are YOUR GUYS!! I've been doing…read morebusiness with them for the past few months and I haven't been let down. You cannot beat the quality and turn around time! They have always been accommodating and upfront, whether they can take the job or not. They communicate well and really do their best to get things done! Reading the previous 1* review, it blows my mind about what was said about them being "unprofessional." They do things the right way and I know for a fact that, they go above and beyond what is asked of them. A 1-day turn around is insanely hard to find in this business, but they get it done and get it done WELL!! My recommendation is to find out for yourself and choose Elevate print

I don't know what happened, at first these guys saved the day, took the small work when no on their…read morebusiness wanted to take it, only charged $20, I gave them $100 as a thank you. Everything was good. I took my time to write them good reviews on yelp and google as a way of saying thank you and helping a business. 2nd time around, husband of the lady grabs the phone, doesn't let me speak, completely loses his temper when all I was doing is politely asking the lady whether they can fix the print or not in a timely manner before sun goes down. I told her many times that IF they couldn't, it was okay. If they are booked it's not their fault, I understand I DID NOT push them, I just called to follow up because I have a deadline I need to meet. I even said if they can't do it then just to tell me "NO", but I need to know because I have a deadline, but instead the guy loses it, yells at me in a threatening tone and tells me to "Come and pick my shit up" refusing service, not to mention, yesterday they told me they would squeeze me in yesterday night... Extremely unprofessional. Next time if you can't do the work, just nicely say "I'm sorry we would love to help you but we are completely booked" that's all you guys had to do. I will have no choice but to do the video without the outfit, and that's okay, I just wish you told me no from the beginning instead of screaming at me on the phone. AFTER POSTING THIS REVIEW, I RECEIVED A THREATENING VOICEMAIL FROM OWNER (I am documenting everything, I'm taking his threat VERY seriously, this is NOT okay, no customer ever deserves to go through this: (See Copy/Paste of the Voicemail that he left me Below) So, Gary, you have about one minute to remove that review, that bullshit review. You've been blowing our phone up for 2 days, right? unscheduled unscheduled. You wanted to get one star. I will have you in court. I will have you wrapped up in so much litigation, you won't even understand it. Okay? Do you understand what you're playing with? This is my business. This is my livelihood. I didn't know Uber driver anymore, buddy. Okay? I'm going to be calling Uber. And you know what else, buddy? You think you're viral? You have no idea who we are. We're hella viral. You wanna drive around on Oahu and enjoy your drives? Keep it up, buddy. Keep it up, right? I will let everybody know how you're entitled, right? How you show up and expect something that same day, right? Like you're the most important person in the room. Gary. You even put them at all. You're an Uber driver, buddy. Just be realistic. You have less than one minute to take it down or I'm calling my attorney. I'm clearly dead on that.

A coworker suggested this shop when we wanted some printed t-shirts for an upcoming event. Just…read morewanted 5 shirts done. This shop is located inside of the Don Quijote Store in Waipahu, and there's a big sign saying "T's printed while you wait" which was perfect! We made up a simple design on our computer and brought it into the shop. First, the young man didn't even acknowledge us when we walked in (only us), but instead had a look on his face like we were bothering him. We explained what we wanted and how long we had to wait, he said 3 to 4 days. I guess "printed while you wait" doesn't mean it will be done right then and there, you will have to wait for days. To be fair, the sign doesn't say how long the wait is. Asked him how come it's going to take so long, then he said he doesn't work on the weekends, and he'll get it done by Monday, even though we need it Sunday. He got more irritated. Then his phone rang and he told the person on the phone that he would like to go to lunch, and told his eyes. I guess we were interrupting him going to lunch? So he would rather go to lunch than service a customer and get our order done? Priorities is lunch, not service? So, he did get it done the next day, and it was nice, but customer service needs to improve. He didn't even say thank you either. Oh yeah, we tried to call him a fixed times but he doesn't answer the phone either. Sir, you do good work, but you provide a service, and in the service industry, you need to service your customers or you won't have any.

I'm adding to Ata T's comments. The person behind the counter wasn't courteous and acted as if we…read morewere taking up his time so he could leave for lunch. We only requested for 5 shirts to be printed. Shirts that he showed us were in stock and displayed on a table next to where we were doing our transaction. Also, after leaving the shop, I tried calling numerous times to check on the the size of the logo printed on the shirt.. no call back. When he texted me later in the day that the shirts were going to be ready for pick up for the following day, I asked him about the sizing. He had an attitude and gave some kind of excuse about why he didn't get my messages. I think what's worse is having the owner apologizing for their worker's unprofessionalism. Not good business practice especially if you want your family business to thrive. The shirts came out great, just the service wasn't..

I have been looking for a place on the west side that does the custom shirts a lot of people refer…read moreto as the custom softball jerseys. I found this business on Instagram (xtremeimprint) and was drawn to this business by the High School Hoodies that they were selling. The design aspect is spectacular, I have never seen a shirt company on the island cater to so many high school designs!! They all have the true high school colors, mascot, logo etc. Ordering was EXTREMELY easy, I went to the website, paid and ordered. I ordered it Friday Sept 29 online and opted for it to be mailed to me. I received my packed on Thursday October 12 in the mail. I have done these types of shirt printing with a few other companies, and I have never had LIGHTNING SPEED PRODUCTION like this!! My order also had a small customization, they ask when you order the high school hoodie if you want to add a name on it so of course I just had to!! Awesome, Easy, Spectacular Quality and not too thick either!! The letterman jacket I purchased was not a true, thick itchy material that a lot of people associate with it, the material was silky soft smooth, but just thick enough to keep you warm without making you sweat!! I have already shared this company with numerous friends who have reached out to the company to do multiple orders!! Love love LOVE they are #1 in my book for this kind of work!!

They finally brought back the letterman jackets again just in time for Christmas. I was so excited…read moresince I've seen these jackets around the island and like the look of it. I know my son would love to have this. They had a special going on for Black Friday which you would use a promo code for $10 off. So I quickly placed an order and punched in the promo code. But I had to go back to their Instagram page to make sure it was the correct promo code. But without checking the order to see if the promo code was entered correctly, I just placed the order. Yes it was my fault for not checking if the promo code was applied to my order. After I placed the order, I got a confirmation email right away. Checked the order and yes my promo code wasn't applied. So I contacted them through via their Instagram page and was told they will send me a check of $10 when they ship out the jacket. Which was fine with me. When I received my order, jacket looked excellent. Everything was great. Only thing wasn't great was that there was no check of $10. So I message them again via instagram, and was told they will credit back my credit card that I used for the transaction. Which was fine with me since it'll be faster than waiting for the mail. Waited for about two weeks and yet still no credit back. It's already the ending of January and I've been messaging them constantly for the past weeks and now no one responds back to my messages. I would like to say that this is a great company and would love to do business with another family owned business but after this episode, I'm not too sure now. I understand it was my fault for not checking my order, but contacting them and was told it was ok and that I would get credit back would of been fine but I didn't receive it. Other than that, order of item was perfect. My son loved his jacket. I know it's just $10, but as a small family owned company I wish people would keep their word.

I l love that you can get your products delivered if you purchase more than $100. It really helps…read moreus to keep our projects moving in a school setting.

Always excellent service . The staff goes way beyond the norm!…read moreAny product they produce is perfect! Mahalo!

I always use GK Prints. The owner DJ is very fast and knowledgeable. When I go to him he has my…read morework done while I wait. DJ who is the owner texts which is great for me. He does all my laser printing because his product lasts on my tents, banners, hats, shirts and stickers through rain and shine.

Awesome quality in their printing and great professionalism! We Will be ordering from them for all…read moreour business apparel needs!

Aka is very helpful and takes pride in their work. Glad to support this local Hawai'i based…read morebusiness.

Awesome! They are a great printing service for my club t-shirts and school shirts. Quality work…read moreand great prices. They're design team is amazing- Conny is the best! I've been working with them for over 7 years now.

I would like to say a big mahalo for taking time and donating our awesome helmet decals for our 8U…read moreState Player Pitch Tournament. The quality of the sticker was beyond what we expected. Mahalo from the 2017 8U west Oahu Player Pitch All-star team

I have used Hocus Pocus for tshirt printing twice - Once a few years ago to raise funds for the…read moreJCHS football team. Simple basic print - black shirt w/ orange letters - exactly what we needed. Print was crisp & never crack at all after several washes. The second time was for family shirts to support my son at his football games. Winfred was very helpful with the process. Because of NCAA rules with licensing & compliance - the shirts needed several rounds of approval from the University of Hawai'i - very detailed. Communication was great - whether via email, phone or text. Once the design was finalized & we had the go ahead, the shirts were done promptly & came out great! I would definitely recommend Hocus Pocus for your custom tshirt printing needs!