Fantastic. I would highly recommend. We have been on Septic for 21 years and no one has ever…read morebothered to explain everything to me on how best to take care of the system and how often to have the pros out to maintain things. Super on the phone, super in person. VERY thorough. Way better value than the old company too. Change your service to Arrow.

I just recently moved to the area and the house we bought was a bit behind on cleaning out the…read moreseptic tank. I was referred to Arrow by plumber and called Arrow right away, they quoted me a price and told me they could make it out the next day! The guys showed up on time and did a great job, they explained a few things to me since I never owned a home with a septic tank before. Friendly and easy and did a great job!

Great service, excellent quality and guys. Rod took care of me and explained the whole process…read morealong the way. Extremely knowledgeable and will recommend to anyone who needs well service.

We really had a different septic issue and Rodney was upfront and very good to deal with. I was…read morehappy that they stuck with it and resolved our issue and would recommend them and plan on using them in the future for any well issues. Craig

Great company and people to work with. No bs and very reasonably priced!! Very professional!read more

Great company in time of need. They work hard to get the job done. Although the first attempt was…read moreunsuccessful, they came back to make it right! He found the issue and provided the fix. I know this wasn't an easy task. Thank you for all your hard work! We greatly appreciate all you've done!

Business the old fashioned way. No gimmicks, no hidden fees, no double talk. I've used Jaenecke for…read moremore than 10 years and will continue to use them in the future. The best around. Fair prices. Prompt response time. Ignore the bad reviews! Tim and his daughter are top notch at what they do. My system needed a simple fix and Tim made it happen without gouging or installing things that were unnecessary. If you have an issue with your septic system or just need it pumped, I highly recommend you call Jaenecke!

We have used Jaenecke since 1997 when he installed our tank. He pumps it out every 3 years and…read moreshows us the empty tank when he's finished. Tim does a great job, and is very dependable.

came out right away , cleaned everything up and found a potential future problem and fixed it too ..read more

Always very responsive. They do a thorough flush of the septic tank and charge a reasonable price.read more

Worst customer service ever ! I used this company to do septic inspection and treatment or home…read moresale then had HUGE problems a few months later . they said there is no warranty to their work nor would they come out to assess problem unless I paid $425 fee. both husband and wife owners were super unprofessional and yelled at me on phone and said derogatory remarks to a competitor that was out at home. save yourself and call someone else !

Orville Quante came out and did an amazing job at our home in Kingston. You can't even tell where…read morethey dug up the ground to get to our septic tank to empty it and we were blown away! The guys they sent were awesome and quick!

I have had several homes in my lifetime, but my most recent home purchase came with septic system,…read morewhich I have never had before. After purchase I found the system was bad and needed to be replaced. Long story short, I had the septic system replaced (by another company). The installing company recommended Northern Illinois Septic for maintenance. I feel I really got lucky. Rob is very knowledgeable and has been very receptive to answering general septic questions that I have. Anytime, I have asked him to do anything (I had him replace the motor for a quieter one, install decorative rock, etc), it's simply a phone call, and the next thing I know it's done. I am very impressed with the speed in which he fulfills requests. I recommend Northern Illinois Septic to take care of your septic system.

We have completed our second annual maintenance contract with Rob and Northern Illinois Septic…read moreService. We will renew gladly and highly recommend them. Rob is excellent at communicating when he will perform the inspections, and he follows up afterwards with an email and a copy of his report in case the one he leaves behind is lost. We found Rob after we had a blower go out just after an inspection by another company. Rob came and replaced the blower at a fair price and we decided to go with him for annual maintenance. We cancelled the maintenance contract (just renewed) with the old company. We now get maintenance, not just a look and a report. Rob checks more than two previous companies, which include the original designer/system provider Syber-Aer. Rob has made suggestions and changes to our system that have improved performance. He has taken the time to explain his improvements as well. Most of them have been minor - not expensive or time consuming, and he has included them at no charge. So even if he is a little more expensive on his contract cost, he does provide a better value overall. I heartily recommend the service provided by Rob and Northern Illinois Septic.