I called multiple times, but no one answered, no callback. Decide to stop by and check in the store. Sadly, this is not a store. It is a home address. how do you run a business without answering a phone call or returning a call? on top of that, I did not see any information or picture that this business is not a store but instead a home address. if people need an appointment you do need to update your business profile to let people know. I waste my time driving back and forward for nothing. read more

Great service, great job done at a very fair price. I will use 818PCService again and recommend their services to all. read more

Excellent at communicating, service, and followed up to be sure all was working well. Great value and peace of mind as had Mark install a hacker aware type app along with verifying my account had not been compromised. I highly recommend this company. read more

Had issues with my PC crashing. Was able to easily setup an appointment to drop off my PC, get a diagnostic and had an easy time getting information on issues w PC. Mark was great in explaining my options and some much needed upgrades while he had my desktop. He took the time to run 24 hour tests and had my PC back within the week after installing new upgrades and cloning my setup. Great value for all the work done and easy payment and invoicing. Highly recommend read more

I found Mark and his company when I googled computer repair and service and learned one of his offices was a block from my home. I called them when my rather ancient computer wouldn't turn on at all. I wasn't sure he could fix it, as it is rather old, and it had been in storage for several years. He said he could take a look at it and let me know what the problem was. He was kind enough to stop by my home and pick it up in person. It did take a while for the part needed to repair it was shipped, as the only place he could find the part was in China! But as soon as he received the part, he repaired it, and again, he brought my hard drive back to me in person. He even carried it up our elevator to my apartment. I'm happy to report that my computer is working well now, and I won't have to buy a new one! Thank you so much for your great service, Mark at Mac and PC Specialists! Susan Erwin read more

This is going to sound like bull**** but it's 100% true. I live in Los Angeles but was in Austin, TX working on a movie when my computer seized up including my email. Everything in the movie business is now paperless...my email is my lifeline as it is for most of us. All contracts, scheduling, future shows, etc, etc. I called Mark Haddad. He called me back from the airport in Istanbul! He was traveling and on a layover with his wife and baby! His infant in one hand, phone in the other in a crowded airport he spent 45 minutes walking me through the tangled mess I had made of my computer. As usual he was patient, mellow, and a problem solving wizard. Thanks Mark for always being there when I need you! read more

I am very pleased with the services that Mark and his team provided to me. Mark exceeded my expectations. He is patient, great listening and take the initiative to solve any problems . I was dealing with a crazy ex that had become obsessed by me and took over my technology by hacking. Mark was able to help me. Thanks Mark read more

Let me tell you something, when your computer crashes and you have no idea what you're doing I recommend you have Mark on your side. He assisted me throughout the whole process with restoring my files and getting my computer back to work even way after business hours and into the night, and made sure I could keep on running even what it was close to midnight. Thank you for great service will definitely come again if I need to and recommend you to others. read more

Been to many different places for IT help and unfortunately never end up going back because I was unsatisfied with the service. Finally found my place! This is the spot, and I am so excited to have everything back to normal on my computer. Thanks Mark!!! read more

Repaired my Pc years ago great help honest services highly recommend to everyone in need of assistance

My MacBook got destroyed by a bad charger I bought in Amazon. When I went to Apple they informed me that the computer is destroyed and I lost everything on it. I was very upset (I didn't have anything backed up), and couldn't believe everything was lost. After taking to Mark, I brought my computer to him to check if there is anything he could do. Mark was very professional and informed me about the problem and the cost of the repair. After few weeks, my computer was fixed and he recover everything I had on it. I'm very happy with the result and that I went to him. read more

The few times I have used the service was well done by Mark or one of his employees. I just recently got an email from his company which reminded me of the poor customer service I received. Mark gave me back my PC with the screws missing for the back of my case. I called him a few times and Mark agreed to give me back my screws for my PC case. I planned on picking up the screws after class that day. I got into a car accident where the other car hit me to on coming traffic. I called Mark and left a message that I got into a car accident and if we could reschedule the pick up. I left a few more messages. Mark did not pick up his phone. Mark never returned my calls. After awhile the hassle was not worth picking up the screws. I no longer use Mark's service. read more

Mark was great! My Mac Pro went down, I'm in the graphics business so I needed it fixed ASAP. He knew what was needed to fix it, did the job and got it back to me in no time. Great service and quality work! Definitely calling him for ANY computer issues I might encounter in the future! read more

Mark was phenomenal! The repair got delayed due to later shipment. However, Mark tried all he could to get the computer back to me as he first promised so that I can have it before I depart for my business trip. He carved out some time before he went on to celebrate Father's Day (his first) to get it to me! I am sure he worked after hours the night before to get it fixed. I am happy with the overall quality of repair, turn around time, price, and over-the-top service! read more

The whole experience was great. Very knowledgeable and polite, i would recommend him to all my family and friends. i will continue to use him forever. read more

I had problems with my Dell desktop. Mark scheduled an appointment for me, I brought my comp, and the next day diagnostic was made. I got my comp very soon; Mark did testing and everything. Besides, he gave some valuable advice. Good service! Mark is very knowledgeable and doing his work great! read more

This is the second time I've utilized Mark's services- and the second time I've been indisputably satisfied. When I come across a business with a universal 5 star reviews, I always approach it with suspicion. I assume that someone has been paid to post reviews, or negative reviews have been deleted. You need not be suspicious when hiring Mark. He will work faster, for less money, with better explanation and follow-up, than any other computer tech on the planet. He will be my computer guy for life, hands down. read more

Prompt, professional, knowledgeable. You are in good hands with 818PCService!!! I was in the middle of a zoom call which wasn't working and PC Service came on, fixed it in two minutes and I resumed my call! Mark is there when you need him and my accountant highly reccomended 818PCService as their exclusive resource. read more

What can I say.. this company doesn't let you down! Mark is the man and knows what he's doing. One of my favorite quotes from Mark "anything is possible, nothing is impossible" haha. If you guys ever need computer help or just need advise on your systems this man knows what he's doing read more

818PCService: Mac & PC Specialists - IT Services & Computer Repair Near Me - Reseda, California

I'll just start by saying that Mark was great! He responded to all my emails, answered all of my questions and best of all did my repair extremely fast. My computer is back and I'm happier than ever. He did an amazing job and he gave me a reasonable price. I would recommend his services 10 out of 10. He has is COVID procedure down to a science and he made everything really easy. Thanks Mark! read more

Mark takes the time to explain the issues and the best solutions at a reasonable price. Trustworthy, professional and helpful! Thanks for your help and patience Mark! read more

Mark is very professional. I liked how he took the time to explain the issue and what needed to be done. Many people could tell you anything and charge you more. He is very affordable. Fixed my computer super fast and gave me valuable information for me to keep it up and running the best I can. I trust Mark and will definitely go back to him in the future. read more

I dropped my gaming laptop on tile & then my toddler used it as a personal trampoline. The screen only worked if you lightly tap it a few times and my sound was muffled even with head phones. Mark fixed it in a great time & ultimately saved me money with his repairs. I highly recommend using 818 PC. Mark is beyond knowledgeable & is very upfront with what needs to be done. read more

Went to see Mark for a stuck track pad on a MacBook Pro. He explained the potential problems and costs much more clearly than the other places I called. It ended up being a swollen battery like he thought, and the other places hardly mentioned this possibility. He also salvaged the track pad which saved me quite a bit of $. Definitely recommend his services. read more

My Mac computer had water spilled on it and was not turning on at all. I found this computer repair shop online and glad I did. My computer is back in perfect condition thankfully. Mark is very informative and let's you know exactly what will be going on and what your options are. I know I was extremely weary and cautious about where to get my computer fixed since this was my first time in this situation but all my concerns disappeared. Will definitely use this service again if needed. I highly recommend for all the valley people. read more

My MacBook Air decided to stop working. Help!! Don't want to go to Apple Store, knowing they will charge me more than the computer is worth! I went to Yelp and checked out what's there and read all the reviews. Well, I found 818PCService. Called Mark then met with him. He is very friendly and easy to talk to. He explained the potential problem and he kept me inform of what's happening. He got it done over the weekend. He replaced the hard drive for me, and the MacBook is running wonderfully. I would definitely recommend him and will use him again, if I ever have computer problems again. read more

Mark was very professional and upfront about pros and cons of the different ways to fix my computer.

I was so glad I contacted this company for my daughter's mac repair. Mark was extremely professional and courteous. He updated me at every step of the repair. I will certainly make this my go to computer repair contact. Excellent job Mark! read more

My desktop computer died the other day and I took it to Office Depot for their free service. the best they could do was tell me the power supply and hard drive were fine and it was probably something else, most likely the motherboard. They charged me $10.00 to inspect the hard drive, and when I came to pick it up, they had neglected to mention that the charge didn't include reassembling the computer. They wanted to ship it off to who knows where for 7 to 10 business days. So I checked the yelp reviews, called 818-PCservice and actually had an intelligent conversation from Mark. He quoted $240 or so if it turned out to be the motherboard, but he also told me something I had just learned the day before. The folks at Office Depot don't know what they are doing. Mark tested it and found the motherboard was fine and the power supply was the problem. As it turns out the 2 parts cost just about the same thing, but Mark told me the power supply was an hour less labor. Thats right, parts and labor came in at 75.00 less than I was quoted. I dropped the puter off at 9 am and even though he had to run to the warehouse to get a part, he had me up and running by about 6 pm. Makes me proud to be an 818. read more

Mark was very professional and nice. My only complain would be with handling business on his porch. I understand it is a private home, but inviting a customer inside to conduct business would be a plus. This will NOT discourage me from doing business with him in the future. Diagnostics and repairs to our Dell PC with a bad power supply was done fast and accurately. The only wait had to do with part shipment delays. I did have to reset the BIOS to accept the hard drives (2=Raid1). I guess that got corrupted also in the power failure. As you can tell I know a thing or 2 about PC's. Mark saved me lots of time and I will definitely keep him in my records for future issues. Thanks for a job well done. read more

Great experience! Mark was friendly and took his time to explain what he did and what I needed to do going forward to get optimum performance from my machine. The service was prompt, the price was great, and my computer is fantastic! I recommend them highly. My second experience was as good as the first. Had an issue with my Mac and they diagnosed and fixed it within days. I highly recommend them. read more

Wow! Mark is the Man. I was told by the "Mac Genuis" that the motherboard on my Macbook Pro was dead and that the part alone was going to be $526. I called and spoke with Mark for the first time. He asked me a few questions. When I told him that after chime sound the screen was black he interrupted me and said "wait a second, you hear the chime sound?" I said yes, and he said your motherboard is fine. The Chime only sounds post motherboard initiation. He then advised me to reset the PRAM and the SMC. I followed his suggestion and I am EXTREMELY HAPPY to report that I am typing this Yelp review from my trustee Macbook Pro! He also suggested to clean the heat vents with compressed air and to download a free software called SMCFanControl. He explained that it will monitor how hot your computer is and to never let it get hotter than 70C. I am also EXTREMELY HAPPY to report that before installing that software my machine was running at sometimes up to 85C! I went into the preferences and increased my fan speed and now it is running at 43C! As I said, Mark IS THE MAN! He is so generous and kind with his knowledge. I also spoke with Louis and he was super-cool as well. Truly it is people like Mark that make this world a better place. He has earned my business forever. read more

So it was bad enough when my piece of junk Toshiba laptop crashed... AGAIN... but then in about 1 week, my desktop died, too. School was about to start and suddenly I had no computer. So I logged onto Yelp to get recommendations for local repair shops and after carefully reviewing a few places, I decided to call 818-PCservice. It was after the posted hours so I just left a message and was surprised at the quick email I received from Mark. I called the next day and we discussed the prices and I made the appointment for both my computers. Of course, BOTH of them had hard drive failure (sigh)... I decided to start with the desktop and save the laptop for a later date. For a very reasonable price, he fixed the desktop and voila... here I am... writing this review from my beloved computer. I would definitely recommend him and in fact, he will be fixing my laptop next month as well. Thanks Mark. read more

Any Mac owner knows Apple will charge you way more than you should be paying for anything to get fixed. Apple was going to charge me more than Mark did and would also send my computer away, anywhere from 4 days to 10 days. WOW! That would not work for me in my last semester of school and in the middle of finals. Mark gave me a good price and said he would have my laptop for 40 minutes to an hour just to fix. After he did take an initial look at my computer we waited a few days for the part to get shipped to him. Mark, you are a lifesaver and i wish I had taken advantage of his Yelp deal. It is worth it. You will not be regretting calling him up. He knows what he's doing. Great guy and made me feel at ease. read more

I would like to add my review to all the others who reviewed this company. I unfortunately suffered from a virus on my laptop which was infected by malware. My partner found this company on Yelp and was impressed with all of the favorable ratings it received as well as its owner, Mark. Mark put my mind at ease at once when I met him -- and he repaired my laptop within a day and a half! How about THAT for service? I picked it up today and he told me installed an anti-virus program and told me to contact him if there were any (future) concerns and I had to give him a big hug afterwards. Mark is honest (which is a rarity for businesses these days) and seems to be an all around good guy. I would definitely recommend him to anyone who requires his services. Thanks again, Mark. You rock!!!!! read more

I'm VERY happy with my service and happy to announce that the hard drive issue I came to Mark and Louis about was 100% resolved. I found this dynamic duo through their highly rated Yelp page. Upon scheduling an appointment with them, Louis was very helpful and informative about the whole process. I was also confirmed of my appointments, service, and invoice through email. Communication was definitely a strong factor between Mark and Louis as they explained to me the entire process it would take to fix my hard drive and retrieve its data back. When I discussed with my tech-savvy friends how much the invoice was going to be, they agreed that it was a fair and very understandable price, so I went with it! Mark and Louis were definitely understanding of my situation and in the end the issue was resolved and I'm a happy camper. If I have any other hardware issues, I know I can definitely count on them to help me! Thank you for all your hard work and service! read more

Okay, so one night I did the thing I thought I'd never do: I spilled an entire glass of water all over my MacBook Pro laptop. So I had to find someone ASAP to help me save my laptop! I am so lucky I found the best person for the job. Mark knew exactly what to do and saved my laptop from total ruin. You definitely want to bring your laptop to a tech geek like Mark Haddad. He explains everything in complete detail and follows through with the most excellent service I've ever had. Also, he saved me money on the repair and was extremely honest in telling me how much it would all cost. I'm so pleased with Mark's work! read more

I took my 2008 Sony VAIO laptop to Mark when it wouldn't start 'without the installation disc". I no longer had the disc, and I didn't want to spend the money on a new one if the problem was beyond the disc. I basically thought my laptop was on it's last legs for the last year or so (it was slow, the battery wouldn't hold a charge, it was heavy and just out of style), and I just wanted to see if anyone could tell me if the cost for repair would be worth it for me, or if I should just invest in a new one. Now, I am program savvy, but not computer savvy, which means that a repairperson could easily take advantage of me cost-wise. Once I contacted Mark and expalined my situation and concerns about throwing money at an old laptop (I've had my eye on an expensive Apple Macbook...), he told me what he thought would be the problem. We arranged for me to take it over to his home business where he gave me an invoice for $0 to diagnose the problem. Later that day he contacted me via email with an invoice for the service, equipment and software breakdown and then called me after to go over the invoice and explain everything. I approved the repairs, and he had my laptop ready for pick up within about 48 hours! He also kept me updated via email during the service time. Great communication on his end! Mark really looks out for your computer's well-being and future. Kind of like any good doctor would for a patient. He also has a wealth of knowledge that he can explain to anyone regardless of their computer knowledge. I could tell he wasn't trying to fatten his pocketbook. He is obviously doing what loves for a living. When I went to pick up my better-than-new laptop, my boyfriend brought his out-of-service Apple Macbook Pro for Mark to diagnose. He's our new computer guru and he should be yours, too! Take your business to Mark, or risk being taken advantage of. read more

My desktop is kinda old but I had decided to increase the gigs on it so I purchased a new HD and OS for it. For some reason my new hard drive wasn't being recognized by my computer and after hours of trying to figure it out I contacted Mark to help me out. Gave him a call and he took care of it. He kept me informed about what was going on and gave me very good recommendations on the hardware for my computer. The repair was complete within hours and I'm glad to have trusted him with my desktop. I went back home checked it all out and I'm glad to have it working again. Mark was professional and courteous. It was very convenient that he also takes credit card! Thank you! read more

Highly recommend this place. Had some remote work done today on my WIFI and discussed some other issues. Mark was helpful, thorough and very enjoyable to talk to. I only wish I knew as much about computers as 818! Great Company read more