Roberto was amazing! He was incredibly knowledgeable, welcoming, and patient throughout the entire tour. He even showed me multiple layouts to help me get a better feel for what 8th and Grand offers since I was still deciding. His professionalism and energy made the experience so easy and enjoyable. I will definitely be recommending 8th and Grand to my family and friends! Kenya G. read more

Don't move here unless you want to frequently be stuck in an elevator and have the residence team refuse to provide any concession for making you late to work. I have been stuck in this elevator multiple times as a resident. This is not a one time maintenance issue this is a recurring problem that management is aware of and has failed to fix. When I requested a concession for the inconvenience and lost time, they refused to take any accountability whatsoever. A luxury building in Los Angeles charging premium rent cannot maintain a functioning elevator or treat their residents with basic respect. read more

3rd maintenance request for hvac that don't cooling. 200$ bill per month just for HVAC 5 Elevators only 1 worked yesterday (i live in 18 floor). And only 2 elevators worked the last 3 months. Cant waaaaittt to finish my lease and get the hell out of here read more

825 South Hill - Apartments Near Me - Los Angeles, California

Im not sure if its incompetent management or an online system that dorsnt work but be sure to confirm your appointment if you plan to tour this place. Twice I made appointments to tour on the 825 south hill website and management pretended they didnt have any info on me. Ridiculous. read more

Two out of five elevators operational today. There was no notification and no indication where additional elevators are online. Avoid this building at all costs. I am moving out as soon as my lease runs out. read more

825 South Hill - Residents waiting for the single operational elevator - Apartments Near Me - Los Angeles, California

Since they have no intention of fixing the elevators on a 55 story 550 unit apartment, it makes sense to file a complaint. Hopefully, the LA housing department will pay them a visit next week! This is becoming a big safety issue. Like the other residents said the elevators have been broken for more than 6 months. 866-557-RENT (7368) LAHD housing complaint read more

Elevators in this building still have not been fixed. Multiple tenants have sent emails and even gone into the office to complain, yet nothing has been done. Despite this ongoing issue, tenants have not received any type of rent credit or accommodation for what has been a major inconvenience. If you are considering touring this building, be aware that management only conducts tours when the elevators are working. If they are not working, tours are rescheduled. Management, please let tenants know whether we will ever receive any kind of rent credit or accommodation for this problem, which has been going on for over a year. Being stuck inside an elevator is a frightening experience, and it has happened to many residents. Elevators will also randomly drop people off on the wrong floors, and residents often have to wait more than 20 minutes just to get one. Currently, only one elevator is working for over 500 residents, which is completely unacceptable. Management repeatedly says repairs are being handled, but nothing has changed. read more

This is our first apartment living in Los Angeles. The reception desk staff on the first floor are all nice and professional. I'd like to call out Vanessa for her exemplary help and support - from the move in experience, answering any rookie questions & remembering so many residents by name and greeting, help with incoming mails, etc. We see cleaning staff early morning & in the evening hours, which is a good sign that the management is working to keep the place clean and tidy. Parking arrangement is pretty good and safe, with RF tag put on each car and shutter being activated. It's a very high rise building with many residents so it would not be an easy task to keep everything running smoothly - so far our experience has been quite positive. read more

My boyfriend and his friend moved here in 2019, and I've always loved their apartment, the amenities, and the incredibly friendly staff. During the pandemic, my boyfriend moved out, and we really missed this place. In 2023, we had the opportunity to move back together, and it's been amazing. We absolutely love our apartment, and it truly feels like home. The convenience of living in Downtown LA is unbeatable. Being able to walk to grocery stores, restaurants, bars, and meet friends in the neighborhood is a huge plus. 825 S Hill is perfectly located, close to stores like Whole Foods, Ralph's, Target, and even the Apple Store on Broadway. The building itself offers so much more than just a great location. The free yoga classes on Saturdays have been a game changer, Maja, the instructor, turned us from complete beginners to pros in just a few months! ‍ There are also fun resident gatherings throughout the year where I've met some of my neighbors and made amazing friends. Having people to enjoy the amenities with makes the experience even better. Speaking of amenities, they are top-notch: a sauna, steam room, pool, jacuzzi, gym, movie theater, game room, BBQ areas, and beautifully designed common spaces. Everything is well-maintained, and the vibe here is always welcoming. The staff truly makes living here a five-star experience. A special shoutout to: * The maintenance team, for keeping everything clean and responding quickly to any repairs in our apartment. * Paul at the front desk, who always helps me find packages I can't locate. * Andrew, for being so friendly and for dealing with my drunk friends when we get home late at night and they want to chat with him. * Yaneli, who listens when I have something to report and addresses issues promptly. * Samson, for his excellent management of the building. * Jason, who always goes above and beyond to ensure all residents are happy. He's incredibly responsive, professional, and truly cares about making this community a wonderful place to live. Jason is a huge part of why we feel so at home here. * And to past employees who no longer work here but are missed, they also made a great impact during their time. We're so happy here that we recently decided to renew our lease for another two years. Thank you to everyone who makes this building such an amazing place to live! If you're considering moving to Downtown LA and want a true five-star living experience, I can't recommend 825 S Hill enough. read more

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Every time I walk into my skyhome the theme song from power plays if you can afford it make the move it's such a nice view. read more

825 South Hill - 48th Floor view - Apartments Near Me - Los Angeles, California

My experience was great living here until my car was vandalized and ticketed for parking in my correct spot. When I went to the leasing office the didn't offer any type of solutions or cared that another resident in the building destroyed my car. They simply said it's not their fault and left me with the damages without consequences. I feel unsafe because I'm walking amongst someone who destroyed my property. They also lied numerous times to cover each other's story. I pay a lot of money to live here to not be getting helped on a mistake that they made. They are so thirsty to tow people's cars they put two stickers on my car before even checking that it was in the right spot. If you care about your property DO NOT MOVE HERE. They do not value their residents or take responsibility for their mistakes. read more

I love this building has all the amenities and security it needs . Vanessa front desk security and best concierge I enjoy greeting her every morning with my puppy pepper . read more

First apartment in Los Angeles! My partner and I have enjoyed our time here so far. The staff is great from the front office, leasing, and maintenance. The amenities are always clean and available to us at any time. They also have amenities if you have pets. Great place to live! read more

Your company didn't even read my earlier negative feedback -- as I see your response is very irrelevant. You appreciated my wonderful feedback and comments. Furthermore, the general public needs to know that ONNI doesn't even respond to BBB requests for handling the complaint I filed. This should speak volume to those who are considering to move into your DTLA location, 825 S Hill building. Good luck! read more

Elevators not working the last 15+ hours! Management doesn't even care to let us know ANYTHING! I took the elevator down to floor 1 around 4:30pm yesterday evening and was greeted by a frustrated and angry mob trying to ride the elevators up. Their fobs were "Access denied". I tried mine and it the keypad said denied as well. I was worried for a moment, but decided it was probably just a brief problem. I walked my dog. Upon my return back to our building, the lobby was full of upset residents. I walked to elevators and realized they still weren't working. I found a stairwell and began my arduous trek up 40+ floors. Halfway up, I no longer heard talking or climbing up or running down the stairs. So I ventured back to the elevators to see if my fob worked. Nope. Still denied. I returned to stairwell feeling deflated and frickin exhausted. My dog is tiny and 14 years old with arthritis. I was struggling with carrying her because she was squirming the entire time in my arms and whining. But every time I stopped for a rest break and put her down, she didn't/couldn't handle not even one step. The higher I climbed the other residents were a rare sight. But I must've looked like crap because they had wild eyes when they came up to me and offering me assistance and water. At first I declined but eventually and gratefully accepted water from a worried passerby. I felt like I was going to pass out in the stairwell but pushed on so I could get some fresh air. I was starting to feel claustrophobic in the stairs. Eventually I made it to my floor. My husband was just opening the door to look for me. Apparently I had been gone for an hour. I didn't know. I didn't have my Apple Watch or iphone to check time or notify him of the dilemma. This morning I check to see if elevators are working. Still Nope. But that's not the worst part...okay, that's really frickin awful and nightmarish. But when I checked my emails for our Community Update, there was NONE! No notifications from yesterday or today! What the heck? I called the front desk and was told a vendor was en route to work on the problem. They don't know we haven't heard from management...even though at least one lives onsite. This is a bad, bad look for 825 S. Hill. Most days are okay or good living here...but one thing that has sucked since we moved here nearly three years ago is management accountability and communication. It's consistently lacking. The concierge I spoke to said they're doing everything they can to keep everyone calm...but it's not true, is it? Management can't keep us calm if they haven't even addressed the 52 story elephant in the room... read more

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I can't say enough great things about the staff at 825 Hill!! ! From the moment started the process to moving in and they were incredibly welcoming. The leasing office team is friendly and knowledgeable, making the entire process smooth and stress-free. The cleaning and front desk crew are top-notch with a smile. It's clear that they truly care about the residents and work hard to keep the community clean, safe, and enjoyable. Living here has been an absolute pleasure!!! By read more

Elevators are constantly broken down. Today, one working to service a 53 story building. If there are ever two functioning, management celebrates as if it's a wonderful thing to wait only 15 minutes instead of 20 or 30. read more

Worst management ever I applied to their Sister property Union lofts. This building is management that oversees those applications I applied for an apartment but ended up going with another property. I got an email stating that they will return my holding fee to my original card. I emailed them within 12 hours but didn't get my refund. I emailed them over six times called over 20 times only for me to try to go into the office only for them to tell me that my check was mailed to an address that I've never lived at. and I was told that someone cashed it and there's nothing that they can do about it. I never felt so disregarded in my life, thank God I'm not strapped for cash but this shouldn't happen to anyone. read more

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The elevators here are constantly down and never working leading to residents having to walk up and down 30+ floors of stairs. On top of that there is never any sort of compromise for us tenants who pay to live here under the assumption everything in the building would be consistently functional. The parking garage gate rarely ever opens so you have to call the front desk to open it for you, I don't understand why they don't just use a clicker. As a resident my car was towed twice in the same week while parked in community EV. It always seems like nothing works here read more

I love this building. Alex the security guard is Amazing very attentive, very professional he has a great customer service. He always smile he doing an amazing job . read more

This review is specifically on the front desk team. While everyone is really strong. I would love to highlight Vanessa, for her consistent approach to always having the right disposition and professional professionalism. Again while everybody is great since Paul has no longer been with 825, Vanessa has really stepped in as an incredible lead. read more

Ashley and Vanessa are always the most helpful! Always smiling and making small talk! Thank you guys!

Toured the building over the weekend. The leasing agent was a bit rude and acted as though we were wasting his time. Gave minimal information and seemed bothered when we asked questions. We are leasing elsewhere, not a good first impression. Also $250 per parking spot is crazy. read more

Another mandatory water shut off to make repairs. (Attached picture of time stamped notice) Repairs to what??? I think this is the 4th time now within 6months. Is this even legal? Is there water damage? What about mold? What's the quality of our water like? You know, the water we've been using while you've had to make these necessary repairs? How about some clarity and an explanation on why you've had to make these frequent water shut offs? read more

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I moved in a few months ago and really enjoy the building and its amenities. The view is also the best I've seen in an apartment building DTLA. The staff is professional and friendly, which really enhances the living experience. The first person I met when touring was Gary -- he was welcoming and personable, and his helpfulness made a great first impression. Overall, it's been a great place to live, and there are a few restaurants and bars very near by and Whole Foods is around the corner. read more

Great apartment to live in ! Safe and clean It's a bit expensive but if you can afford it and utilize the amenities then it be all worth the stay read more

I am a current resident and wanted to praise the management team for being so accommodating and kind. The rest of the 825 Hill team is great too! I have been pleased with my residence here and the amenities are top notch. When my lease is up next year, I will be torn between staying in this building or moving to the new one being built(owned by the same developer). This building is well kept and the people that live here are also so fun and happy and it all makes for a positive atmosphere. If you are thinking about moving in here, don't hesitate. Just make the move! read more

Hands down the best place to live in downtown LA. I absolutely love it here. Pure luxury, the staff (concierge and office) are always kind, understanding, professional and accommodating. You can tell they are going out of their way to give you the best experience. The amenities... wow. Dry & wet sauna, gorgeous pool like you live in San Tropez, a beautiful gym with everything... They always have community events (even sound baths & yoga). The units are gorgeous, high quality, with high end finishes, and extremely impressive. You can never hear your neighbors, everyone gets a large balcony with pretty great privacy. 100% worth it. You will love coming home. read more

lived her for a year now, love everything, nice amenities, great staff! Yaneli is very helpful always in the leasing office!

I lived at 825 for over four years and it's definitely among the top rentals I've seen Downtown. If you're looking for a place to rent for a single lease term, l I absolutely recommend it if the price is right. If you're looking for a place you might want to stay long-term, find a property less geared toward constant turnover. The Excellent: +Consistently courteous and professional staff. Mary and her team do a fantastic job of keeping the community running safe and clean. There has been changeover of staff over the years but they have all been consistently good, even if some were more personable than others. 825 even has nice hospitality events throughout the year. Maintenance team is also incredible and on top of every issue I've reported within a few hours. The parking gates will break, the water will get turned off, elevators will go down but it's all been handled as good as I would expect or better. +Floor plans are an excellent use of space. My units have been quite small (~530sqft) but functionally unmatched even by much larger apartments (700+) I have toured. +Biggest balconies you'll ever find and many have spectacular views. They're wonderful but can be a waste of space that's a burden to furnish and clean if you don't care about a patio. +The amenity collection is top notch. They have the stuff you want (weights, Peloton, sauna, pool, hot tub, theater, game room) and they're maintained. Pool is nice but undersized for the amount of people who use it in summer. +I've had great neighbors and sound insulation is pretty good. There are some parties throughout the building, particularly on weekends, but the high-rise construction does a nice job of muffling most of the sound. The Bad: -825 is on an ugly block of an otherwise great neighborhood. It's a dirty block that often smells of dog urine and/or sewage. Luckily you're just a block away from one of the prettiest stretches of DTLA. -Water pressure is definitely underwhelming but not horrendous most of the time. -Smaller apartments (1bed, Jr 2 bed) come with small fridges. You'll find yourself buying groceries according to what fits. They also have no filtered water or even ice-makers. They're expensive apartments to rely on using ice trays. Also the front load washers are not the best as they leave water in the seals and start to mildew. Onni says leave the door open when not in use to avoid losing your security deposit but since the washer is in its own closet, that's not even practical. -The utility costs are high and volatile. I was single occupant in smallest unit and it's $300+ . And I'm not even talking about parking ($250+) or internet, which is also additional. -The building is run to be transient, which is okay for students and people new to LA and need a place to figure things out but bad for people who just want to live. Rent prices are super volatile since similar apartments rent from $2300-$3800, for example. I never knew what to budget for rent since it increases by hundreds of dollars between leases. They calculate renewals based on a random snapshot in time so it's always like spinning the wheel when it's time to renew. Over the years I've tried to negotiate and even moved into a similar apartment that was cheaper at the time but year after year it's a whole process. " I thought maybe I had an artificially low rate because of CoVid but they still rent similar apartments for less than your current rent just days before or after your renewal comes in. It's just a very random process that lacks common sense. Summary: I recommend 825 if you think you just need the one lease term or don't mind moving all the time. If you want an apartment to stay in, either look elsewhere or try to shop WELL below your budget to make yourself less vulnerable to the wild rent volatility. read more

I had some thoughts about leaving this building, don't get me wrong, overall the building is great, but its always the small things that make us to change direction. until Yaneli Moreno, the Resident Service Coordinator came to the picture and change my decision, i decided to stay. I'm 3 year in this building and my experience with some "clown" that was before her almost made me leave. Miss Moreno helped me, and show how a professional need to act in her position, she showed me that you can keep the interest of the company that she is working for, but you can give 100% satisfaction service to the customer as well. thank you for your quick respond to help, and big thank you for helping to solve my issue. read more

I have never been so disrespected in my life. First off, let me start by saying how lovely the staff from the front desk is. Kyle, Izzy, Stephanie... they are simply the best. They had to deal with agressive tenants all the time - I have seen people shouting at them at least 3 times. That leads me to the first issue, the neighbors. The neighbor that lived above me, for instance, dragged furniture across his living room from 1am-5am on a daily basis. I called and emailed/called more then 30 times - I actually recorded the events and it was really surprising how loud it could get. I sent several emails and they always apologized, told me that they would do something about it and nothing happened. I even had to threaten to take legal action. I have to wake up early for work every morning and countless times I woke up tired having slept 2 or 3 hours. This went on for 8 months. There were also constant issues with the A/C unit during the hottest nights and loud rooftop bars (I lived on the 27th floor). So if you want to sleep at all, this isn't the place for you. Then we get to people stealing your food from the front desk. Twice (once with me and once with my wife) we ordered food and it vanished from the drop-off location at the front desk. First time they refunded me, but my wife is still waiting on her refund after months. Fortunately Postmates, Uber Eats etc take pictures of whatever was delivered, so they can't really argue there. Finally, the number one issue that I felt most disrespected about: they never sent the security deposit after we left the building. Mind you, it is a 3 thousand dollar check. I moved out December 3rd and today is February 5th. According to California law they have 21 days to send the check - (although they put 21 business days on the contract). They claimed it was human error, which in my opinion only makes it easier for them to correct. They claimed it would be expedited and delivered by mid - january so on and so forth. After 40+ days I moved out they haven't sent even a tracking code. Today I live in Atelier and it was the best move for me. I feel respected, have great neighbors and all the food delivered to my door. read more

825 South Hill - Emails about noise complaints - Apartments Near Me - Los Angeles, California

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Michael (Newkirk) was absolutely great during the leasing process. Friendly, knowledgeable and completely responsive. He didn't mind going the extra mile for some additional needs we had, including after-hours follow-ups. It made the entire moving process that much easier. read more

I have lived at 825 for the last year and I live so much that I am renewing for 2 years! The property in gorgeous, location is amazing and the team is so welcoming and helpful especially my girl Yaneli! read more

825 is hands down the best property in all of DTLA! i renewed my lease for the 2nd time. Yaneli, the resident services coordinator is the best at Onni! read more

Onni is one the best apartment downtown I've seen lived her for a year. Always events hosted, very clean, excellent customer service. Yaneli in the leasing office is super responsive ,helpful and couterous. read more

I had an amazing experience being toured at 825 with the help of Mike. Where do I begin with his professionalism, expertise, and dedication to making sure I found the perfect home! Thank you so much Mike and cannot wait to call 825 Home! read more

One thing I can say about this place is that Yaneli Moreno in resident services is great. Whenever I have an issue, she is super attentive and continues to follow up with me until it's resolved. I really appreciate having someone in the building who I know cares about my concerns and will quickly resolve them. read more

If you want to live in a luxury building, this apartment building is not the place. The bathroom sinks are made for children (you will splash water everywhere if you wash your face). Nice designs but not the best quality. After a month, our closet shelvings collapsed. Oven vent wasn't working, and it took them 4 months to fix. Management / concierge talks down to you as if they're running a college dorm room. They are more concerned with enforcing their 'rules', assuming the residents wouldn't follow them and doesn't know a single thing about client service. If that's how they see their residents, id have to also question their application process and their ability to attract quality residents - are there really that many shady people living in this building for them to speak to us that way? If you ever want to get ahold of the property manager Mary or assistant property manager Travis - good luck. Their stated numbers don't even go to their own voicemail... Would not live here. I'm actually terminating my lease early. read more

my low rating has nothing to do with staff; they are all awesome. my low rating is a direct result of the plumbing and water pressure, or should I say, lack of water pressure in this building. read more