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    84 Lumber

    4.0 (1 review)
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    3 years ago

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    Horigan Urban Forest Products

    Horigan Urban Forest Products

    4.2
    (5 reviews)

    If I could give no stars, I would. Horrible customer service. I had trees removed from a property…read morein Evanston and contacted Horigan to have one of the trees milled and dried for a table. The tree removal company wanted to deliver the logs at the end of the day. Bruce the co-owner told me something could be arranged, but then Erika told me the logs would have to be delivered by 3PM. Then there was the deposit. Initially, I was told I would pay $200 in their application. Then Erika sent me a text saying I needed to pay $300, then when I spoke on the phone with her she said I would need to pay half the full cost, which was $500. I had no problem paying half, but it felt shady that the price kept changing. When I brought up how the price changed, Erika told me it was because I changed my mind on having them create the entire table. I reminded her that I was only getting the table top done because she said she didn't have a carpenter that could create a wood base for the table so I would have to go with a heavy iron base they provide that I didn't want and pay $5000 for the privilege. She then told me quite rudely to take my business elsewhere. Mind you, the logs have been cut down and are sitting with tree guys. Not to mention, I'm in Hawaii on vacation with a child and wife who have tested positive for Covid. Erika did not care. She was rude and mean, didn't care one bit about my business or my predicament. Bottomline, Horigan doesn't have much competition in Northern Chicago so they treat customers like crap. I warn anyone considering them to take their business to Southern Chicago mills like Nicholson where they understand customer service and don't have anti-social personalities abusing customers.

    I was searching for live-edge, raw planks to build a table out of... I wasn't sure what I was…read moregetting into to build a dining room table, but I knew I wanted to do it. Room and Board had beautiful versions of what I wanted, but came at a steep 3K price, entry level... so I thought, lets make a labor of love and build our own. We found the obscure location, and I immediately loved it. WOOD! I found the owner, and we walked and talked through the stock for over an hour. He described the process in which the wood was collected, how it was cut, dried, and eventually came to the store. We got a history lesson on the whole thing. The service could not have been better.

    84 Lumber - buildingsupplies - Updated June 2026

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