This all started back in September of 2021. My car overheated as I was pulling into work, so I took…read moreit to the closest mechanic, Gray's Service, to avoid causing further damage. They quoted me around $1,200 to replace the water pump, and I agreed. While the work was being done, they called and said that since the timing chain was already off, they recommended replacing it as well--for an additional $1,200. I did not have that kind of money. I was upset and called my dad, who went to the shop himself and told them to put the timing chain back as it was. When the job was finished, I was told my bill was $2,000, which was not what I had been quoted. I had to walk back to work to get the Post-it note where I had written down the original quote. After that, they honored the $1,200 price. Fast forward to December 2025, and my car began losing coolant rapidly. I took it to my regular mechanic, who confirmed that the issue was again the water pump. He suggested I call Gray's Service to see if the repair was under warranty. When I called, I was told they would need to inspect it, and if it was the water pump, it would be covered under warranty. I specifically asked when the water pump had been installed, and I was told September 2021. I was scheduled to bring the car in the next day. They confirmed it was the water pump--but then told me it was not covered under warranty because it had been four years. On top of that, they strongly pushed replacing the timing chain and quoted me $4,700 total. This directly contradicted what I had been told on the phone the day before. I declined the work. My mechanic quoted me $3,000 and advised me not to deal with Gray's Service again. I went in one last time hoping they would do the right thing based on what I had been told--but the outcome was exactly what I expected. My advice: go anywhere else. This is a horrible way to run a business. I gave them a first chance, I gave them a second chance, and I would never give them a third. Extremely disappointed.

I've been going to Grays for years and ALWAYS have had amazing service, they don't try to screw you…read moreover and are super honest with you about your vehicle unlike other places do, they treat you like family and the services requested are always top notch ! I will ALWAYS go to Grays for my repairs.

I've been going to Matthews for years now and I've never once had an issue they are always nice…read morewhen I come in even if I have a list of things to be done they always are eager to do it and go above and beyond, I'd say they are pricey but with inflation these past couple years they are still very affordable for how bad everything else has gone up, including other shops, Matthews has done multiple sets of tires for me mounting and balancing, installing and alignments plus just additional stuff the don't have to do but they will, ive gone to Matthew's for years and I will continue to go for many more whenever I need something

Overcharged. Left things broken that were supposed to be fixed. Nothing like when their father…read moreowned tbe place. No longer trustworthy.

Great service, reasonable rates - able to fit my car into their schedule and get me back on the…read moreroad quickly. What's not to love about all that? Denny and Troy - when my car needs your help, I'll be back!

From the owner: dennys repair 54494read more

Always prompt and tells you what to expect and how much it will be! owners are super nice and got…read moregreat back you when you have any question.

Me experience at Ron's auto was excellent. We were in a bind and needed my daughter's AC looked at…read moreright away before she left town. Chris was able to help us and squeak us in the very same day. He did a great job, had it up in running in no time. Every time we go to Ron's Auto the service is exceptional and timely and at a fair price. We will use their service again for sure.

Peggy saved the day on what started as a stressful morning. I've only had good experiences at this…read morelocation. The service has been fast, friendly & trustworthy. I honestly wouldn't take my car to anywhere else here in Wis Rapids.

I was surprised to see negative ratings. My experience was great…read more I went on-line, chose the tires I wanted, called Schierl Tires and was told they had them in stock and we set-up an appointment. Walked in and was greeted, gave my info, keys and went for a walk. By the time I got back my vehicle was on the lift and the techs were on it. As I sat in the waiting room a tech by the name of Zack said things were going smooth but he wanted me to know that I would need brakes re-done before spring. I thought that was fantastic that he would come out and tell me that! Kudos to Zack and the rest of the staff. I would recommend Schierl Tire.

Wouldn't take my vehicles anywhere else. Highly recommended! Quality work with an honest price.read more

Been going to Austin's for years. Honest straightforward mechanic. Won't do anything that's no…read moreactually needed. Always gets me in quickly when needed. Fairly priced.

had my car in at austins did very good job at great priceread more