We're extremely pleased with Vladimir and his team at 911PCHelpdesk. I came across them after evaluating several IT support shops in downtown SF. They get rave reviews from their customers, and their hourly rate is comparatively fair. I've found their technicians (Alois and Luther) to be courteous, professional, and technically proficient. They've come in a few times with less than an hour's notice to take care of urgent computer setup needs, and did a great job. I only needed to supply them written instructions on our computer setups, and they deployed them fully: imaging the systems, installing software, customizing them to our corporate spec, transferring data, and setting up the users' email and applications to their satisfaction. All was handled painlessly and without needing my involvement. As IT manager for a worldwide organization with 500 users who depends on outsouced IT when I travel, I feel that I can depend on them for important tasks and projects, and even trust them with sensitive password information. I recommend them highly. Stephan A. read more

In Spring 2007, my computer had a serious malfunction. My usual computer guru wasn't available. I work at home writing music, and I had a big project due. I was getting desperate. I opened up the Yellow Pages, frantically searching - and I saw these reassuring words: 911 PC Help. The ad said "We come to you!" That was all I needed to know. After a short phone call, I had my appointment set up. From then on, I have been enthusiastically recommending 911 PC Help to anyone who needs a computer problem solved. Vladimir Galant & his staff definitely know what they're doing. Whenever my computer has a problem, they can fix it - quickly & easily - and the price is fair. Someone either comes out to my home to fix it, or sometimes they can fix it without coming here at all, using the remote-fix that Vladimir installed. I'm writing this review because I'm very pleased with the customer service I've gotten from this business. Since I use the computer so often, I feel much more secure since I started using 911 PC Help. read more

I first came across 911 PC help about 3 years ago when my computer got badly hacked and every 'computer expert' I knew (including our office's IT department) suggested that I cut the losses and buy a new laptop. Thankfully, I met 911PC help team who were able to fix everything (and at a very reasonable price) in 24 hours - several important transactions were saved this way! Since then, 911PC Help team was my 'go to' resource, be it a problem with a computer / software, setting up new computer or helping me with Zoom issues in COVID-19 times. They are very professional and quickly address all inquiries - in most of the cases when I've needed their help the issue was resolved via remote access and promptly. This is by far the best service you can get in SF for your computer-related needs and I've worked with a few teams before to get an idea. Look no further and the fact that they are also super nice and personal are an extra bonus! read more

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I am an attorney in the bay area. I have been practicing for over 15 years and I have hired hundreds of contractors to help with my computer needs. Today I had a major problem trying to use my camera and microphone on a zoom meeting. I called 911 PC Help, and the owner answered the phone immediately. Despite sounding extremely busy, he took time out and assisted me in resolving the zoom meeting problem with my camera and my video. He was so qualified and skilled at resolving my computer issue, that he resolved it in a matter of minutes. Even though I was appreciative of his time and demanded that I pay for his services, he refused to accept any money from me, and did the service for free. It's refreshing to interact with people like the owner of 911 PC Help in such a stressful and anxious time. Thank you for having integrity, honesty, and kindness. read more

Vladimir and his team are the best! We have been using 911 PC Help for our IT services for the past 6 years and have absolutely no complaints. They are responsive and capable of fixing or solving any and all issues that come up. Their rates are super competitive and fair The team that currently handles our account- Vladimir, Eugene, Luther, and Alois, are always friendly, courteous, and professional - whether talking to them on the phone or in person. Finally and probably most important, Vlad and his team are honest and trustworthy- which is hard to find nowadays. Vladimir never and I mean never tries to up sell or sell you something you don't need. I am so grateful to these guys and know our computers are in good hands and safe. I highly recommend hiring 911 PC Help for your IT services or computer needs. read more

Vlad and the 911PC Help staff know what they are doing and pay attention to finding you the most financially reasonable resolution for your problem. (We call the staff at 911PCHelp the "night elves" because they log in at night to do upgrades, etc. to assure that they do not interrupt your business flow.) We first retained them during the COVID-19 lock down when our former technical support person retired with little notice and we were transitioning to working remotely. They were, and are, very prompt, responsive, knowledgeable and professional. We are a small law firm and, like you, just want all of the technology to work so that we can get on with our work. They understand that. I know you will enjoy working with them, pleased with the result, and confident with their assistance. read more

I was visiting San Francisco for a week on business and my computer collapsed on a Sunday afternoon due to an impenetrable virus that kept me from support sites to figure out what was wrong and then shut down my desktop. 911 PC Help was one of the few spots who answered their phone personally on a Sunday, and they were by far the least expensive. The person (Frank) who came directly to my hotel was kind and honest and extremely helpful. The problem was an extensive one, and he called me to tell me it would take a while ... but he got the laptop back to me with time to spare for me to get my work done. In short, they're personable and professional, and you won't pay outlandish fees for phenomenal service. I highly recommend them and hope they flourish. read more

Vladimir and his staff at PC 911 are fantastic! They're professional, knowIedgeable, and FAST. I stumbled onto PC 911 when my laptop crashed, and we've been calling them ever since. Over the past three+ years, Vladimir has helped us plan, set up, expand and support our home network to support our personal use and our home-based businesses. Vladimir is very knowledgeable and creative with his solutions. He's incredibly responsive & reliable. Regardless of how busy he is, he responds to my phone calls or e-mails almost immediately, and he makes the time to address our need or fix any problem we're having (either on-site or remotely) as quickly as possible. I can't recommend him highly enough. read more

PC 911 is a God Send. Call them anytime and you get a quick response, if not an instant one. No matter where Vladimir is, he gets back to me ASAP as does Jonathan another IT rep. who services a friend. They have the knowledge, the hardware, the software and do primo customer service. They treat me as an adult even though I ask stupid questions. Their software maintenance programs are clear, clean and easy to run and keep me running at top speed. Most fun is where they log on from off site and I sit back and watch Vladimir have the cursor go about its business cleaning up the problems I've created. And the PRICE is right ! Can't say enough about the quality of their work. read more

Our company had an issue as we were hit by ransomware, they were asking for 11,000.00 to return half our data or 22,000.00 for all our data. We noticed this on Thursday July 30, By the next Monday August 3 this team had built two computers and cleaned all the other computers and had most of us up and running before noon. We had a total of eight computers involved. I have never dealt with a more professional PC company ever! I HIGHLY recommend 911 PC if you have any computer issues. It would be a good idea to call them and see if your protection is up to date, I wish we had done so. This happens more often than we think it does. Roger K. Castro Valley, California read more

I own a medium sized construction company and needed IT assistance as the company grew. 911 PC Help was recommended to me by the owner of another company. The owner said it was the most reliable IT company she had ever used, and she said she had used quite a few. She said they were 100% professional and more importantly dedicated to getting things done quickly and cost effectively. That was all I needed. I hired them and the rest is history. We have used 911 PC Help for 3 years and have never had a complaint. I highly recommend using 911 PC Help when you need answers to your IT problems. read more

I recently had a serious virus which I thought was going to damage my computer and all it components. I have used PC Help several times but this was the most serious problem I had ever encountered. The owner Vladimir and the staff are extremely helpful. *(the only difficulty is getting to the location) But the service whether they come to you or you them is worth it. And there pricing is very reasonable. Needless to say they took the time to not only fully correct the problem salvaging all my information but also upgrading my system as well. I highly recccomend them. read more

I called 911 PC Help when I had several problems with my agency's computer. Vladimir, Luther and Alois solved the problems. Alois even came over within an hour and fixed my computer within a few minutes. He told me what the problems were. Their work is excellent, their prices are very reasonable and they are truly professional and genuinely helpful. I have not had anymore problems with my computer since then. If I do, I will know who to call. I would definitely recommend this company to anyone who needs work done on their computers. read more

I had computer problems and went to the yellow pages, You never know what you'll get. I hit the jackpot with 911 ! I am bedridden and at the mercy of others so these guys were a God send. They sent a technician to my house and not only fixed my current problem but set me up with everything I needed to get me back on line in perfect condition. The most amazing thing was they were reasonably priced as well as being good at their job. I recommend them to everyone. Fast, fair and knowledgable. Lauren Jeanne H. read more

Vlad and the rest of the team at 911 PC help have always been a great help and asset to our small business. They have assisted us in setting up our new systems, diagnosed, monitored and updated files/systems regularly but best of all is they are easily accessible. They respond quickly and communicate well. Vlad was even helping me solve an issue last New Years eve, who does that? I am very satisfied with their services and if I can give them more stars, I would. read more

911 PCHelp is a life saver for all technology. They handle our Business and home. All computers, security cameras and our cell phones. We have worked with them for about 16yrs and I couldn't be happier with their ability and service. They are extremely knowledgeable about all tech stuff and ready to help you even on weekends anywhere in the world you are. If you want fast reliable service choose 911PC Help. read more

911 PC Help is top-notch! Their team of experts swiftly tackled my complex software integration challenges. They demonstrated remarkable expertise and attention to detail throughout the entire process. Not only did they exceed my expectations, but they also provided valuable insights and recommendations for future system improvements. I couldn't be happier with their outstanding service. read more

Friend of mine recommended these guys. I'm not going anywhere else to look for computer support. They are always available. You don't have to wait 15 minutes on the phone to get answered. They work on weekends and most importantly they have patience for people like me. I had my network fixed with them, they cleaned my computer from viruses and they are always ready to educate me. read more