I stopped by American Eagle at Stonewood Mall simply to pick up a keychain I had purchased about a…read moreweek ago. What should have been a quick and easy visit turned into one of the most unprofessional retail experiences I've had. While I was waiting, my mom asked an employee who was folding clothes if the store carried any keychains. According to my mom, the employee responded in a way that came across as visibly annoyed and inconvenienced by such a simple question. My mom was upset enough by the interaction that she decided to let the manager know before leaving the store. What happened next was even more disappointing. Instead of handling the situation discreetly, the manager immediately spoke to the employee about the complaint in a way that was audible throughout the store. My partner and I were standing on opposite ends of the store and could hear both sides of the conversation. Since the employees were communicating over their headsets, it appeared that the entire staff could hear the discussion as well. To make matters worse, another employee chimed in and said, "Oh my God, she's so sensitive." Whether that comment was directed at my mom or made in reference to the situation, it was said within earshot of customers and was incredibly unprofessional. Customers should never have to listen to employees discussing or mocking complaints on the sales floor. A manager's responsibility is to deescalate situations and handle customer concerns with professionalism and discretion. This situation was handled in exactly the opposite way. Rather than making the customer feel heard, it created an uncomfortable atmosphere where staff openly discussed a complaint in front of other shoppers. Retail can be stressful, but basic courtesy and professionalism should still be expected. I hope management takes this feedback seriously and provides better coaching on how customer concerns should be handled moving forward.

What an unfriendly store. It's 12/4/25 I came to exchange a pair of jeans and to get a couple more…read more I can't even get a "hello" when I first entered the store & when I ask to use the fitting room I'm met with no response, just an indication to follow the store associate to the back. Didn't even check my items or the bag I brought in here. I could steal two of these jeans if I wanted to. ‍

Stopped by the Coach store at Citadel Outlets while browsing for potential birthday and Valentine's…read moreDay gifts for my boyfriend, and it was a solid visit. The store is big and two stories, which was nice since it gave us plenty to look at--even though it was a bit busy. We skimmed both levels, and despite the crowds, everything was well organized, simply displayed, and very clean. The employees were super helpful, answered all our questions, and made the quick visit feel easy and stress-free. Although we didn't stay long, I saw lots of pieces I genuinely liked, and I'll definitely be back when I'm ready to shop more seriously.

jasmine was so kind to us!!! i knew i wanted a bag today and was 100% walking out with one. Besides…read morethe fact that the first 3 employees at the front might as well been statues because they didnt say hello AT ALL..... lol not a care in the world to stop their conversations. This location has such a wide variety that i almost walked out with multiple bags !! jasmine saw my indecisiveness and immediately helped me out. definitely look for her if you ever come in !! Absolutely love my bag by the way!!!

My wife and I have been shopping at dad's DIscounts for a couple of years to get items for the…read morehouse and the kitchen and other items. My wife likes dd's Discount because of the different style clothes and also the shoes. I like dd's DIscounts they have a big and tall selection and they have grooming kits and other items for men. DD'S DIscounts have everything everyone for the whole family.

My favorite store and this location did not disappoint. It gets a 4 because there were no bags.read more

The montebello Windsor, is just amazing. I was here getting my daughter's homecoming dress and…read morethey had a great selection. They were a little understaffed, but they were so helpful. They were patient and so helpful. The Covina one is so crowded and just not as friendly. Will definitely be back at the montebello one.

Customer service is nonexistent here. When you're looking for someone to help you out, they are all…read moreby the registers. Asking for help feels criminal here. As a pregnant person, today one of the employees told me I couldn't go in with my mom to see her try on her dress because they had a one person policy. So if people have kids, are they not allowed to bring them in based on your policy? Policy is definitely flawed here.

I walked in and I was welcomed by Beatriz. She was so sweet and checked in with me throughout my…read moreexperience at this Loft. This location has beautiful selections and I was so impressed! The detail and quality is evident. Since they were having the sale for Black Friday weekend I was looking at the price tag on a lovely long lace dress and I was trying to calculate in my mind how much it would be and she asked if she could look up the price for me and I loved that. She anticipated what I needed in the moment and her customer service was a 10/10. She also made sure I received an additional percentage off through the barcode app which I also appreciated. Thank you Beatriz! You are so sweet!

I found the best deals here. I saved so much money. Samara "Sammy"…read morewas so helpful. Thank you girl"

I like the store and the employees. My review rating is strictly for how boxlunch is doing us…read morecustomers dirty. I purchased three pins, all of which were originally priced @9.90 but later marked up to 10.90. I purchased them during the Black Friday sales, so I guess I didn't save as much as I thought. $2 simple dollars for me, now add that to all other customers.

Thank you Bryan for your awesome customer service. My partner and I had an amazing experience!read more

I had such a great experience at Tenshoppe thanks to the store manager, Darlene. She went above and…read morebeyond to help my daughter find the perfect dress for her cheerleading banquet. I had my hands full with my other two little ones who definitely weren't in the mood to stay still, but Darlene made the entire visit feel easy and stress-free. Her customer service was truly exceptional--she was patient, kind, and so attentive to all of my girls. She has such a warm and welcoming personality that really stands out. Because of her, this was one of the most pleasant shopping experiences I've had in a long time, and she absolutely made me a returning customer. Thank you, Darlene, for making what could have been a hectic trip into such a positive one!

Had a great experience in the store yesterday afternoon;) I don't remember her name but she had…read morecolored pink hair. She was so bubbly and very helpful in helping me find an outfit. The smiles and laughter really made my day!!