Excellent service and excellent follow-up! Tech has assisted us with numerous repairs and they…read morestand behind their work! We have no hesitation in calling them in the future. Vidalia!

This is the best repair service in the PSL area that I have encountered. The service was speedy and…read morethe gentleman who came to my home was extremely professional. Our double oven combo wasn't heating properly and this gentleman looked at the issue found the minor issue and repaired it and he basically did it as apart of the assessment. I would recommend this place to anyone looking for fast, reliable, professional and trustworthy service. There was no price gouging or trying to exploit us at all 10/10 for service!!!!

Nothing but great things to say about Maksim and Aslan(Alan). I requested a quote through Yelp to…read moretroubleshoot a Bosch Microwave, which other companies could not or would not service. 1)Responsive- quick to reply to messages, Arrived within the proposed 3 hour window 2)Courteous- wore a mask, wore booties, respectful of items around the kitchen, cleaned up when I suggested to leave the excess wire stripping. 3)Quality- after diagnosis, verified the issue was fixed multiple times and ensured I was satisfied. While I don't expect to require appliance repair very often, I would definitely recommend and use their service again.

The tech was professional and was able to fix the oven/microwave combo in a timely manner manner.read more

Andy was professional and provided outstanding service…read more Fixed all the problems. Prompt, knowledgeable and reasonably priced. Explained all the necessary costs and options prior to performing the repairs.

Andy was quick to return my initial phone call, promptly set up an onsite appointment, immediately…read morediagnosed the problem and fixed it all within the time-frame that was promised. Reasonably priced, and I will utilize this business again in the future. Highly recommended.

He fixed the appliance, but grossly overcharged and refused to return text or phone call when asked…read moreto clarify/justify. Here's our experience: Called A-1 Appliance to come out and fix a leaky washing machine. Setup appt. Russ came, and all seemed good. Maybe it's 'years and years of experience' but what struck me as odd is he just visually inspected the washer and said it's the drain pump (he did a cycle but no taking off any parts of the machine). He then tried to convince us to buy a new washer. $95 for the service call and no actual inspection.....it felt really odd. We did ask for him to quote the fix though to have an option (fix or buy new). he said he would credit the $95 if we proceeded w a fix (reasonable, and I expected a service fee for his time to come out......although I go back to he didn't actually inspect anything). Days later he said $400 w labor for the fix. We did our research and decided since were were already $95 in and a new washer which then means a new matching dryer would be super costly (1k+) we said let's fix it. Russ called days later, said part is and we scheduled a time. Came into the house nice enough and said 'hope it's not something else once we get this part in'. I half jokingly said 'I sure hope not b/c we went forward with the fix based on your analysis during the 1st service call' (go back to him not inspecting it). Left Russ alone and he fixed it...at least as I'm writing this now he never actually ran the unit to my knowledge....guess i'll find out during that first load. The issue I have is w payment. He gave me the total bill amount I owed today. It was $400. I questioned him on this saying the $95 credit should come off and this is where it started. He said 'oh it was $500 and i'm giving your credit of $95'. We looked at text exchanges he had wiith my wife (she was working out of the home when this happened) and this was never said. I paid on CC. When he left I looked at the invoice $225 for the part (reasonable enough) $15 Tax (gotta pay tax man) $260 in labor. Say what????? We have cameras so I just had to check when he came/left. 1 hour!!!!! Note he told us his labor rate was $95, the cost of the service call (he charges 1 hour for the service call). TOTAL all In was $500 In total I feel he overcharged us by $160. If we add the part and tax and then include one hour of labor ,which would have been credited as we already paid it, We should have given him a payment today of $240.....yet I paid him $400. In short the labor wipes out from his service call credit and we should have paid the part and tax only. We called his office (wife answered, left this message in short and to call us). No response. We texted same night. No response. We always pay bills. We believe if you work, you get paid. I'm having an issue of gross over charge.

I just got off the phone with Russ, what an honest man, he just helped me to reset my control panel…read moreon my refrigerator over the phone when he could have charged me for a service call by coming over and doing it himself !

Great find He was very nice and…read more He fixed at a decent price Our sharp microwave works well

Wonderful service and reasonable rate. Also excellent communication before and during service…read more He is now our go-to for appliance repair and I've shared his business info with our neighbors.

Big no show and no contact. It would be nice to get a return phone call.. very unprofessionalread more

I had a 20 year old GE washer making a screeching noise when it agitated and a 20 year old GE dryer…read morethat needed 3 cycles to dry towels. Called Nick and he responded promptly and was out within 24 hrs of my call. Discussed repair to replace bearings vs purchase of a new washer and the cost. He was extremely honest about cost to repair the washer vs getting a new one which made more sense with a 20 year old washer that had other problems too making the cost to repair it not practical. Dryer was a different situation since the only problem with it was a very blocked dryer exhaust vent which he cleaned out and now works perfectly to dry in one cycle instead of 3 drying cycles. I highly recommend Nick for his honesty, professionalism, quality of work and quick response time. I wouldn't hesitate to use him again for an appliance repair.

I've purchased multiple appliances from Pro Tech over the last couple of years and the service has…read morebeen excellent. The first was a washing machine I called about and they had it in stock and it was delivered in under 2 hours. Eight years later that same washer was having an issue and the came out and fixed it quickly. Super nice service technician as well.

UPDATE: Stackable dryer died 93 days after purchase which cost $500 to fix. Recently the washer…read morehose busted however there was no model number for the washer portion (they are two separate units) in which to order a part as it had worn off plus none on the receipt. Whole unit was trash at that point as there was still only one cord for both feeding the washer cord into a box on the back of the dryer; I had no choice but to purchase a whole new laundry tower. Please understand this was a used unit! I get that! However when your business is appliances you should probably have a model number to refer to for this very reason! SMH ‍ Handle broke off the dishwasher months ago, thankfully it still works. Microwave going strong. I bought a new refrigerator and range last year as the others were seriously outdated. I would have much rather spent my money at a local small business I had established a relationship with. Sadly the customer service was so disappointing and the owner so dismissive I will tell anyone who is willing to listen to stay away from this business.

Always prompt and cleans up after. He always does a great job and it's always appreciated!read more

It was easy to schedule an appointment and they arrived on time. The dryer cleaning was done e to…read moremy satisfaction and I plan to use them again for the same service.