Dale fixed our leaking washer and the problem never returned! His rates were superb and he was able…read moreto fit us in the same day we called. We won't hesitate to use his services in the future if needed.

He gave me advice and didn't charge me. I called because my washer/dryer was going out and once he…read morefound out the make and age he recommended i get a new one and where to go to get it. He saved me money.

We bought a replacement dishwasher from Judd and Black at Mount Vernon. We had an excellent…read moresalesperson, Paul Dioguardi. When the dishwasher was delivered, it turned out that our floor was not entirely level and there was not a sufficient amount of clearance under the granite. The installers were fantastic, they showed me how they could knotch out the trim, cut the tile, and shim the appliance so it would fit. I was extremely impressed with how hard they worked to make it possible for the dishwasher to fit and how experienced they were with regard to fixing challenges on the fly. Side note, they installers did not leave a mess and cleaned up after themselves. I greatly appreciated that.

We purchased a dishwasher and a refrigeraor/freezer . We never received the top parts of the…read morefridge and no explanations. The dishwasher was and is a nightmare! It has leaked and had other problems since day 1! They came out and stated they fixed it several times and it continues to leak. Then they said tge warranted time was up and that we would get a refund. We tried to contact them about a refund and of course they never responded. Each time we make contact they say they will get it resolved...but here we sit. We will NEVER PURCHASE APPLIANCES HERE AGAIN. We are in the market for new appliances and always try to buy local, but when we are met with dishonesty, poor quality, and no follow-through we can no longer do this. Please do not purchase at this business as you will never receive service or follow up. They just do not care.

I usually have bad experiences with providers assigned through home warranty insurance, but Pacific…read moreHome Appliance provided exceptional service. The communication was great and they responded promptly. Joe had to order parts for my fridge following the initial diagnosis and returned within a reasonable time to complete the repair. Joe is outstanding and incredibly personable--he explained the issues in great detail and gave helpful tips on how to maintain the fridge. I highly recommend Pacific Home Appliance and Joe to anyone in need of appliance repair.

Very unresponsive to calls. My home warranty contracted them out and I've left several messages to…read moreschedule my install and have had no response.

Clint was wonderful to work with. He definitely knows he's way around appliances. He fixed our…read moreSamsung fridge with a quick finesse. Great value and cheaper than replacing the whole fridge! He is a busy guy, so plan your services accordingly and be patient with he's busy schedule. Thanks!

He took a show up check! $130.00 checks only! Looked at what we wanted done took a week to call…read moreback to ask for an additional check for approximately $180.00 Said he would be there tomorrow with parts Three weeks ago! This guy is scum a rip off grifter without morals! Do not chance this guy!

Knowledgeable and efficient service in store and for delivery and repair of appliances.. Always…read morefair prices and trustworthy

We have always gotten top-notch service from Rich. Cost has always been reasonable. He has never…read morehad to fix any of our machines twice. Much appreciated!

Scott was a true pro and explained everything and did great work. We had a new furnace to replace…read moreour 36 year old furnace and a heat pump installed. After 3 quotes that were really over the top for our small house they came in with the best price that fits our budget. Highly recommend. Made sure we got the rebate and killed a monster spider

We had our furnace checked by a company that offered to do it free and they found a leaking heat…read moreexchanger which is dangerous. They offered a repair for $6000 and did not tell us the part was under a factory warranty. We were suspicious so we hired Paragon to give us a second opinion and they found there was no such leak. Paragon came on short notice and charged us only $226 which included servicing our furnace. They were friendly and informative. In short Paragon rocks!

I had a great experience with this company. Unlike other HVAC companies I've dealt with in the…read morerecent past, their communication was on point from start to finish. They provided a quick estimate for the replacement parts and gave me a clear timeline of when they would be available. Once the parts arrived, they actually prioritized my installation to get the heater running again. Robert was especially great to work with. He is knowledgeable and took the time to explain the issue and the repair process properly. Even after the job was done, they provided excellent post-installation support over the phone to answer a few follow-up questions I had. I will definitely work with them again!

Outstanding HVAC Experience With Product Air…read more My wife and I had to replace our entire HVAC system after a house fire. It was a complicated process due to new energy code requirements and the challenges of a full rebuild. As a homeowner, I felt overwhelmed and knew I had a steep learning curve if I wanted to make good decisions about both the system and the contractor. Thankfully, my realtor referred me to Product Air! Initial Consultation Because this was a rebuild, coordination among different trades was critical. From the very first meeting, I felt confident in Product Air. Randy and Eli took the time to explain every option and system choice in detail, helping me understand what would best suit our home. They also helped me visualize how the system would perform and be configured, showing real patience and clarity. Their bid stood out among the five I received for its fair pricing, value, attention to detail, and professionalism. Installation and Workmanship Product Air worked seamlessly alongside my other contractors, keeping things on track and reducing my stress. The installation team--Mikha and Oleh--did an outstanding job with the rough-in. They were personable, communicative, and respectful of my home and input. I especially appreciated that they built an exceptionally sturdy attic platform for the heat pump, which reassured me about the unit's security. Mikha even noticed a vent pipe another contractor had taped together--a potential fire hazard--and fixed it at no charge. That kind of care and safety really shows Product Air's culture: doing the right thing even when nobody's watching. Project Coordination and Customer Service Robert, who coordinated the project, was consistently responsive, answering every question and following through on every detail--including adjustments like the exterior drainage pipe. After the final inspection, only minor tweaks were needed, and the team addressed them promptly. During the trim-out, Denys and Oleh returned to complete the final setup and make sure everything looked great. They were professional, kind, and responsive to my questions. Denys recommended adding a circuit breaker to the exterior unit, which I agreed to, and Oleh double-checked that I was happy with how the vents were installed. Communication and Transparency Throughout the project, the office staff--Alisa and Taylar--were quick, polite, and organized with scheduling and billing. Every interaction with Product Air reflected professionalism and genuine pride in their work. The only small bump was not being informed in advance that installing the communication cable would require electrical work from my contractor. This added unexpected costs that weren't in the original bid. It would have helped to know that earlier, but once I brought it up, the team handled it transparently and kept communication clear for the rest of the project. Follow-Up and Final Thoughts After completion, Robert followed up with filter and maintenance guidance, which gave me confidence in caring for my new system. It runs beautifully, and I'm grateful to have heat again as winter approaches. Product Air's pricing was mid-range compared to other bids, but the value was unmatched--thanks to their honesty, workmanship, and trustworthy team. Aside from that one small communication gap, my experience with Product Air was excellent from start to finish. They exceeded my expectations in professionalism, quality, and follow-through. I highly recommend Product Air to anyone needing a new HVAC system--especially for complex projects. They stand by their promises, take pride in their work, and treat their customers with genuine care and respect. Don't hesitate to reach out to them!

I called for a quote for some lights to be installed. Women who answered didn't know if she could…read morequote over the phone or needed to send someone out. She said she would call right back, she didn't. I called the next day and she said the same thing. She did call back this time and gave me a wide price range for a smaller job. When I asked follow up questions, she again didn't have the answers on cost. She wanted to call me back another time. I would suggest you send someone out to look at the exact job and give a detailed quote. This back and forth is not worth my time. I'll go someplace else.

Gary, the owner, was quick to respond to my call and scheduled a convenient time to come out and…read moresee why our ceiling light wouldn't work. He fixed the problem and kept me in the loop re time of arrival. Absolutely fantastic - the response time, know-how and professionalism of Parker Bros. Electric is outstanding. We've had several electricians over the years - this company was by far the best. I highly recommend.