I tried very hard not to leave negative feedback on Patrick but had no choice. He installed a wood…read moreburning insert for me. There were a few issues he was suppose to return to fix but my biggest issue was not receiving the necessary paperwork to get a rebate on my taxes. I have called, texted, and emailed. He's congenial but once paid he's gone for good. Pretty upset by his ethics! Find someone else.

came out 2x and did'nt fix problem until 2 visit but charged me for both appointments.read more

Not trustworthy and certainly take no accountability for their mistakes. Also Brice and Karson…read moreemploy people to came to my home who did not have proper skills, needed the installation manual and brought incorrect parts. I'll look elsewhere for any further needs. I'm also elderly with limited money and felt taken advantage of

Why do you insist on covering a lie with a lie…read more First, Why are most wood burning stoves not UL listed? There are several standards that wood burning stoves must meet. UL listing is not a required standard for stoves, so most manufacturers elect not to have that testing done.. The UL laboratories are a private nonprofit organization that some manufacturers elect to send their products too. This certification can be costly and because the certification is not necessary for wood stoves, most manufacturers do not submit their product to Underwriters Laboratories for approval. There are only three wood-burning stoves that are UL listed Second, the only certification needed is when you install a new wood stove and that requirement is a stove certified by the EPA Third, older wood stoves are grandfathered in and there is no fire code that exist that states that you must upgrade to a new wood-burning stove when you buy or sell. If you do change out the stove, then it must be upgraded to an EPA certified stove Finally, there are manufacturers data plates that are on wood stoves that show the minimum clearances from stove to combustible materials. This particular stove met all the minimum distance requirements to combustible materials. Yes, the fireplace surround was ugly, however it was a cement fiber board that is a non-combustible material. In addition, the stove flue was exposed for the first 5 feet and is of a triple wall design which has a higher heat value. So I stand by my claim that your inspections are fraudulent, froth with misinformation, with intent to upsell or some new products to the person's home that you inspect.

The guy Mark promises a free tech visit for inspection. "Fixes" your problem without discussing or…read moredisclosing any details, then harasses you to pay an exorbitant price. The problem is never fixed and they want more money but will discount the money that they already forced out of you. Dishonesty and misdirection is their main service. My home is still under builder warranty and I just needed someone for second opinion. Mark promised me free inspection. I specifically told him not to fix anything but just give me a quote and problem list with my gas fireplace. Sends a technician that has no certification or skills, talks over the phone walking the technician in Arabic. The technician tells me he fixed it, charges me $480, later to realize that the actual charge is $250. Fun part, he will only accept direct transfer via Venmo only for payment! Next time we use the fireplace, same problem. Mark tells me, upon contacting him, that there is another possible problem. But since I am a returning customer, instead of charging me $1200 to fix it, he will charge me only $780, and discount me another $250 that I already paid. Stay away from this company. Edit(03/06/2026) Your comment shows pure shrewdness and proves my suspicion of false promises and lack of professionalism and integrity. I have posted a picture of my conversation with you on yelp. And it's not 19 months old but a month old conversation for the work your incompetent technician did on November 2, 2025. Damaging my fireplace and stating that my review is false is very concerning and misleading. I hope no one else faces this. Let me know if you need more pictures of the work your company did and the damage bill from the builder.

Super nice, fast service, very friendly and explained recommended service for maintenance.read more

My mom has used Craig for years. Very professional and does exceptional work. Highly recommendread more

I've used Craig Ross Tree service on several occasions. He is extremely reasonable, professional…read moreand genuine. Would highly recommend. Thanks Craig!!

Good service, friendly, quick, and did a good job. A little expensive, but better than doing it…read moreyourself if you don't have the tools or time :)

Super Super friendly! Quick, knowledgeable, reasonable, honest and thorough. Will use again and…read morehighly recommend

We had same day service to clear our gutters and roof. We have a two story, slope roof so we…read moreappreciate the help! Great value as well.

Thank you for your response. To clarify, this review is not about "life events"--it is about the…read morefact that I paid a substantial deposit, the agreed-upon work was never completed, and more than six months have passed without my refund despite repeated promises that it would be returned. While you mention a no-refund policy and a non-disparagement clause, neither changes the fact that the contracted work was not performed. This review reflects my actual experience and is based on truthful events. I have kept records of our communications, including the promises to issue my refund. Also a non-disparagement clause to discourage posting an honest review, is not enforceable in consumer contracts in the United States Since the refund is not returned, I will continue pursuing the legal remedies available to me, including filing in small claims court.

this is the best chimney company in sacrame i was in need of a chimney sweep & repair near me ch…read moresweep & repair guys were here to the rescue they came on time did a fantastic job cl my fireplace & chimney stove they also provide duct cleaning for my dryer vent that really needed cleaning I will definitely will be using them again for my yearly chimney inspection swee & dryer vent cleaning

From the owner: Chimney Sweep and Repair Guys is a top chimney sweep company in Sacramento. We are proud to provide…read morecustomers with routine & emergency chimney services such as chimney cleaning, chimney repair, and installation, cap, crown, and flue repairs, fireplace cleaning, gas fireplace repair, wood & pellet stove cleaning as well as air duct cleaning and dryer vent cleaning. We are efficient, well-trained, and dedicated to delivering high-quality chimney cleaning results. Our technicians undergo continuing education to keep up with advancements in the industry and new technology. And our customer care team is dedicated to giving you the best customer support.