I've been a customer for several years. I have two units that need to be serviced. I was beginning to be concerned of the service provided and started looking at other companies. I am glad I stuck around after their staff change. I am beginning to see a major positive change with their current staff. Specially their technicians. I hope the company treats them right so they stay around. I'm extremely happy and satisfied with the last two visits. I have not experienced last minute changes/cancellations lately. I hope they keep up that way. The office staff is very polite and responsive. They are in track on scheduling and following up on service calls. They continuously reached out for updates when ordering a part. I have maintenance package with them that includes 2 yearly maintenance service. Technicians have showed up on time and are very attentive to my concerns. Home services are never cheap. I believe I get what I pay for. In my case having the service package is totally worth it. All work was completed properly and to my satisfaction. I hope they keep up with the positive change. read more

I have been using this company for over 25 years but unfortunately their service has gone downhill. I had them out to my house on 7/23 and had my system checked out and a capacitator replace and some freon added. I was charged $568 ! The system continued to not work properly and had them out again on 8/9 and was told I probably had a leak and it would cost $1,200 to fix. I was then charged $95 for this useless information less than 2 weeks since he had been to my home. Yesterday I had to clear out the drip line as my closet was being flooded. Why didn"t he do that two weeks prior? I have talked with neighbors and was given the name and number of a reliable company to contact for help. read more

These guys are the best. They'll come out on weekends, and on short notice. We have an old AC system in a house built in '63 and our air-handler motor just went out. They found us a replacement, figured out how to get it reprogrammed to work with our ancient system, and got it running. Worked really hard all day to solve the problem, and did it. I won't call anybody else. Keith Powers at A-1 is the best. read more

Pauline V. I scheduled a install for a whole new system for Wednesday the 5th and was very happy with the results. Aaron was very helpful and absolutely answered all my questions and was very helpful with teaching me how to use my new thermostat from my phone. Great guy to deal with. All is running smoothly. Thank you for all you did for me. read more

I have used them in the past when I was having an issue and decided to have them come a diagnose my unit since the outside fan wasn't turning on and my air wasn't blowing cold anymore. It was almost 90 degrees in my house for a few days because I just had a lot going on and this was another stressor for me. When I called to get a quote the dispatcher stated that the technician had to come out to diagnose even though I pretty much knew what was wrong I just wanted a quote. She was friendly and was able to get someone out to me the very next day! So the response time was super fast. When our technician Aaron came he was helpful, knowledgeable and I felt he was trustworthy about what needed to be fixed and what might need something in future. He had the parts I needed on him at the time he came so that was a huge plus since we didn't have to wait for parts to be ordered. I would recommend them to everyone and loved that the day they came the issue was fixed and I am now back to enjoying cooler air inside. read more

This afternoon, I walked into our three-level glass home (read: greenhouse) and the temp was 80+. Our house has no opening windows, so we rely upon the A/C to keep us (& our big dogs) cool. The thermostat was blank, no power to the system. I called A-1 at 1430 on a Friday afternoon. They had Steve, their repair guru (that's his new handle) pop by within the hour. He diagnosed and corrected the problem within 30 minutes. Here it is 1600, and the place is cooling rapidly. Frankly, we couldn't be more impressed and pleased with the timeliness and professionalism of their service. Thanks, guys... We're happy campers again...! read more

We scheduled a routine tune up for a Friday, and was told a tech would come between 12-3. On that Friday, a voicemail comes seeking to reschedule. Someone had driven many miles to be at the house during the workday specifically for this, so we lost money (and time) on the cancellation. I asked if they would service at the same price on a weekend as a result, and they did not offer that flexibility. I would have no choice but to try again. Given their inability to meet the initial obligation and lack of flexible response, I'll go with someone else. read more

Similar experience to the last reviewer - these guys are shady. 2 years ago, we had them install a new Amana air handler and outside unit. The price was good compared to others, and we also bought the 10 year warranty. We have since had nothing but trouble with the A/C, which is crazy for a nearly new unit - but this is a review for A-1, not Amana.... The air recently stopped working altogether and we had them come out. The technician said we were leaking freon, and proceeded to test each area to see if he could find the leak. He said if any parts were leaking it would be covered by our 10 year warranty. After 2 hours of testing indoors and outdoors, he indicated he couldn't find a leak anywhere - and concluded that we had a leak UNDER THE SLAB in our A/C supply line, so it could not be repaired. Now the kicker - that was the only thing he could have found that was NOT covered by our 10 year warranty. He quoted me $1350 to run a new supply line up the side of the house and through the wall to the bonus room. Said he could be out later that week to do it himself (I am always suspicious of diagnostic personnel that also do the work, no checks and balances!) - and charged me $85 for his service call. So before paying $1350, I decided to get a second opinion from a trusted A/C repair guy that a friend has used many times. He came out to the house and in 2 MINUTES found oil seeping and a leak in the outside unit! This is the same unit that the A-1 guy supposedly tested over and over and couldn't find anything - this guy could see the telltate oil seepage indicating a freon leak (freon carries trace amounts of oil in it) by just looking at it. So long story short, this other guy confirmed the leak by doing a simple pressure test and is completing the repair on a leaky part under Amana warranty, with no cost to me. I strongly advise anyone looking at A-1 to reconsider - it is clear that any professional could have seen a small leak covered by warranty, yet this tech was trying to gouge me for $1350! As if that's not bad enough, he was actually badmouthing our Amana unit when he first got there saying how poor they were, before I told him they were the ones that had recommended and installed. Backpedal time... Buyer beware with these guys! read more

Been burned twice by these guys. First time my AC stopped working I called these guys and they sent a technician out. $80 service call fee to have him come. The man said I needed a new capacitor, so I bought one from them for about $100, which is already about $70 over priced for that part. Since I had to travel the next day for several weeks and didn't have the time to obtain my own, I went ahead and bought it. About 2 months later, my AC stopped working again. This time I opened it up and took out the capacitor that A-1 had installed and took it to a different AC repair store that sold parts. When I showed the guy the capacitor that A-1 had installed and told him my AC unit model number, he said that the reason it fried so quickly is because it was the wrong one for my unit. I then bought the proper capacitor from him for around $30 and installed it myself when I got home. Everything worked great. About a year later, while I was out of town for business, a friend of mine stopped by my place and called to tell me that my AC had stopped working again. Since I was out of town, and didn't want to let my apt get to hot and moldy, I ended up calling A-1 again for a service call. I didn't want to have to do it but I needed to get the job done as quickly as I could. I had a friend let them in and write a check for them... Of course, it was the same problem as it always is, the capacitor. I knew that I was going to be overcharged again but had little options. My friend was under instructions to write them a check for all the repairs. The technician was aware of all of this, and that I was out of town. In the end, the A-1 technician charged me an $80 service call fee and then around $180 for the capacitor!!!! That's a 500% upcharge for that part. I called to complain about being COMPLETELY RIPPED OFF but was told that since my friend (who knows very little about air conditioners) signed off on it, it was a done deal. I was able to get in touch with the technician and he was very shady and nervous sounding when I called him out... he knew he was ripping me off. I understand that having a business is about making money but a 500% upcharge on a simple part?!?! I only gave this business "1 star" because "0 stars" was not an option read more

This is the first time I had used A1 and I had gotten their information off of Angie's list so I was confident that they were a good company. The gentleman who came out has an accent and I couldn't understand his name but he was so nice, asked if he could come in every time while he was checking the unit and so knowledgeable and quick to do the job and the price was very reasonable. The technician also showed me how to prevent algae. I'm very happy he put their business sticker on my unit so I know who to call. Thank you for your quick response especially living in sweltering heat. read more

I called A1 Heat & Air Conditioning at their New Port Richey location to fix a central a/c unit in Port Richey, FL. I agreed on a $75 service call fee. They looked at it and gave me an estimate over the phone (I live in Georgia) of $1925 to replace the compressor because it had a "bad valve". I called another company for a second opinion and they fixed the unit for a total of $193.75. It merely needed a good cleaning. Then...A1 Heat & Air Conditioning charged me an additional $30 diagnostic fee on my credit card. Since then I have learned that you cannot diagnose a bad valve in a compressor unless you take a blow torch and open it up! It is completely sealed. It is usually diagnosed by a process of elimination of the other components. The unit has been working fine for 2 months now and I have called A1 Heat & Air Conditioning several times. Originally I just wanted the additional $30 they took from me without notice. Now, I feel I am entitled to a full refund, because they are either completely incompetent, or just ripping people off!!!! read more

I had the worst expirience with this org. After researching the internet For the average cost to replace Al fan blower motor finding an average of 200 to 400 Dollars Parts and Labor out of six Post I called A-1 co for a diagnostic on site search mandatory by them for a quote. Costing $80 He worked on it told me what I told him it was. Quoted me $1000 + A friend of mine came to check it as soon as he opened the encasing He showed me were 2 wire were cut off from the unit. Inhale pictures to Show it. Imagine the extreme some one would go greed. read more

We just had a brand new 16 Seer Goodman system installed by A1 Heat and Air. We got 8 different estimates from different companies, big and small (yes, EIGHT), after spending many days reading reviews, complaints, specs on all the systems and manufacturers out there. A brand new AC is an expensive investment, and we wanted to make sure we got someone who would do a good job. I checked online reviews, and they were not all positive for them, but sometimes when a company has a ton of customers, they will get more complaints, and they have been in business for many years. Also, happy people often don't remember to write 'reviews' (guilty), because they are busy. THESE GUYS ARE AMAZING! From the salesperson, whom patiently answered our questions (for hours and hours), to the installers, who went over and above to make sure they were thorough with every part, and that we were happy with the system, to the very reasonable pricing, I could not recommend a company more. A VERY deserved 5 stars!!! read more

Just went thru a number of invoices from A-1 I found filed away by my parents, and short of filing with the state for elder abuse since I was not there see/hear the interactions, they have been fleecing what appear to be erroneous and repetitious services for years. Could have installed a new unit every few years for their services. There are many more good a/c services out there, so why take a chance with this company as you too may be fleeced? Special warning older customers!!!! read more

Truly an honest company! I would strongly suggest A-1 for your HVAC service. Keith was the tech who responded to my home and knew exactly what he was doing and in no time the problem was fixed. Keith never came off as a sales man pressuring you to buy more, he gave you what you needed to hear and that's it. If you had questions he had the answer. Keith is very professional and above all else, honest. That is why I will continue calling A-1 Heat & Air. read more

Terrible! Keith is the manager at A1 Heat and Air. He essentially admitted to me over the phone that he cares more about money than he does keeping a long term customer... His technician confirmed with us 4 days prior to our appointment that our coil was under warranty. On the morning of our appointment, they called 45 minutes AFTER their scheduled time of 9a, to tell us that the coil was not actually under warranty and that we would have to pay in full. When I called to get an explanation, Keith was unreasonable and made no attempt to make the situation right. Any other company would have AT LEAST offered to refund the $80 diagnostic fee. So frustrating... avoid them at all costs! read more

After 20 years I will never use them again. 3 1/2 years after they installed my new a/c $5000 Amana (inside/outside) units the a/c died. I called them before 9am on Friday and they told me they were booked and could not come out till tomorrow. With my desperation I forgot that meant Saturday, They did not mention an extra charge for weekend so I said come out since. They guy came out and within 10 minutes the outside fan was working and the a/c started to cool the house. To fix this, the tech replaced the fan capacitor with a smaller capacitor rating. He also did a $70+ diagnostic test on the old bad one using a volt/ohm meter. I asked him if he was going to come back with the correct part and he told me that it was not necessary since this new capacitor is working. He was in an out in just 15 minutes and the bill came to $250+, the cap was free since it was under warranty. I was a little skeptical over the capacitor so I called Amana and they told me that the replacement would not last a year. I faxed them the $250+ bill and they told me that they would send me the correct part. The correct replacement in the mail. Out of curiosity I left the smaller cap in there to see how long it would last. After 8 months, 2 months into the new summer, the cap failed. I replaced it with the new one and it has been fine ever since. I had a bad experience with them 5 years before on a Rheem unit (which they also installed) but forgave them since I was with them for so long. At that time since they did not fix it the first time I had to order the parts on Amazon and put the new heater relays in myself. I was not willing to pay another service call and $100 for the relay when I could buy it online for $20. Not sure why I used them again after that episode but I am a very loyal person and try to give businesses a break when I am with them for a long time. The time came, I will no longer use A1 Heat and Air on Silver Start Road, Orlando, FL read more

I don't know about their workmanship, but I'm writing because they did let me out of a verbal commitment to buy a unit from them after I received a lower quote the next morning. I appreciated it much and thought it was good business to not hold me to that verbal commitment, so I told them I would write a review. Thank you A-1! read more

The A/C problem ended up being electrical. Thank God not the unit. It was original wiring from when home was built in 1970. New wiring will need to be ran but the electrician at least got the air going again. Everyone from the office to the service tech are very professional. ...they've brought back customer service at its best.... THANK YOU read more

We have had nothing less than great service from A-1 Heat & Air Conditioning, Inc., Orlando, Florida. We have used this company for two installations of A/C and have preventive maintenance services with them also. We just recently needed a new A/C (inside and out). We chose Bryant - was pricey but worth it. The staff/installers are very knowledgeable and the manager came out as well to ensure all was going according to agreement. Phone calls are always returned very quickly. I have complete confidence in this company and I can highly recommend them. Great Company. read more