I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I hired Rescue Air & Plumbing in 2023 for routine maintenance on the original AC in our home. What…read moreshould have been a simple visit turned into high pressure sales tactics. They claimed safety issues, pushed contracts in front of me, and scheduled installation for the next day. I tried to cancel but was told I was locked in. I ended up spending around $30,000. After the installation, every maintenance visit came with aggressive attempts to sell me more services I did not need. Then the new system failed in 106 degree heat. The compressor failed at only 16 months old. Communication was poor, and I was left without AC for about seven days. I had to repeatedly chase them for updates. They did not have the part, did not follow up, and someone finally arrived at 10:30 PM after days of waiting. They gave me a two year complimentary membership as compensation. I assumed the membership would end after the two free years. My card on file had expired, yet in May and June 2026 the company suddenly began charging me again. This suggests someone manually updated my card information without my permission. I never authorized a renewal, never received a renewal notice, and never received invoices for any charges. They refunded the charges I caught, but then claimed I owed $95.80 for four months of fees that were never billed and never agreed to. I asked for written confirmation of a zero balance and never received a direct response. They only responded to the BBB and stated the account was at zero. Based on my experience with both service and billing, I strongly recommend being cautious before using this company.

Had to wait 5 minutes for the driver when I was done with my appointment. I use a rollator and have…read morechronic vertigo. I've asked them not to send this driver again. The last time I used him he left to go get lunch. I had to wait 10 minutes for him because he got stuck in traffic while getting his lunch which he asked permission to go pick up lunch. Then he complained that he didn't get to eat it!

They were very helpful in getting the proper driver for my daughter. A solid, professional…read moreorganization. They have my business for sure.

Called early in the morning during the week and they were at the house within an hour to repair my…read morea/c. They had my a/c back on and blowing cold air within a couple of hours. I was grateful that they were able to apply a temporary fix while they waited a couple of days for a part they had to order to arrive.

I would put zero stars but you can't do that and leave a review…read more Had these people out to fix our AC that went out. It was under warranty so the parts and labor were free but refrigerant was very expensive. So we were without AC for a week while waiting for what I can only assume in Texas summers is a pretty common part to go out. The tech did not mention that they could provide us with some window units at no cost. I found this out 2 days later when a person called me to update us on the status of the part they had to order for the repair. I told this person, "that would have been good to know 2 days ago before I rented some emergency cooling form a local company". I also had them out recently to do a very small plumbing repair. The plumber showed and did every he could to NOT help me out with the repair. This company used to be good until they sold out to a nationwide company. What a bunch of clowns. Never do any business with them. If my HVAC were not still under warranty I would never call on them again.

I would not recommend this company…read more We booked our move a month in advance and were given an 8:00 AM appointment. The movers didn't arrive until 5:30 PM, with little to no communication throughout the day. We were left waiting and constantly had to call them ourselves just to get updates. The person answering the phone was minimally helpful and couldn't provide any clear information. Our move was only from a one-bedroom apartment to a two-bedroom apartment just 8 miles up the road. It should not have taken as long as it did, and it certainly shouldn't have cost as much as it did. Overall, the lack of communication, extreme delay, and high cost made this a very frustrating experience. I expected much better service. I hate that we had to leave a 1-Star to post this.

I had to give them a star in order to write my review. PLEASE BEWARE OF THIS HORRIBLE COMPANY…read more Movers arrived to my 1 bedroom apartment (packed) and they unloaded at final destination at 6PM. 8.5 hours! They broke my 65 inch tv. it looked like they stepped on it. when plugged in, you could clearing see the heel imprint. They stripped the screws on my bed. So bad that they messed up their own bits from the tool box. They left my new apartment with my mattress on the door, frame leaned against my closet. One of the movers, explained to me that the OTHER worker used the wrong head (bit) to unscrew and then screw back in! Had to call my son in law to help. he had to buy all new screws to fix their error. i did a claim (just one) but only the one, because the company ONLY allows you to file one claim. My offer for a $700 TV, is a payment if $150. I moved 7 miles down the road...my cost was $1256. DO NOT USE THEM! I was screwed over and this move cost me so much more than it should have. I have asked to speak with an owner, VP or someone else....and Ace keeps giving me the run around. Reviews are the most important thing I will do on all things that I do moving forward.

Quick response and friendly driver/service technician A1 Little John came and took care of the job…read morewithout delay or upselling Thanks A1

This is a bit of a mixed review. In order to maintain their exclusion warranty you have to pay for…read morean annual inspection. We called them for an inspection after a roof repair a few years ago, and they came right out. We lost our contact and missed a couple of inspections. In June we heard a noise and called the office. We discussed the warranty issue, paid for the inspection, and they quickly sent out Raul to perform an inspection. During the inspection, Raul found a recurring problem area where the flashing pulled up at a roof return. He made the repair and set traps. Raul came out a few days later, and all was clear. Omega performs quality work and honors their warranty. I suggest that when you use them that you put an annual reminder in your calendar to schedule annual inspections.

2 things, omega will pay you to sign a contract to not make a bad review and they also thrive off…read morethe psychology of a home owner's fear. They over state the potential damage and consequences of your issue in order to give you a price that other pest control companies can do for 1/3 the cost. Now as long as their work is okay then at least you got something in return for the $$$ you paid, but that is not the case. I fell for the fear bait and the service I got was not at all worth the price. They constantly missed sealing spots that the sales person said and after I asked multiple times did a half effort to seal it which resulted in absolutely 0 rodents or animals removed or captured. Then randomly my biweekly check ups just stopped happening and they ghosted me. When I confronted management after a few months of no response they offered to pay for me to keep my mouth shut and offered a contract for me to sign that I wouldn't make a bad review or tell anyone. Of course I did not sign and called my bank for a refund. Please be aware that they don't have worse reviews because they'll pay and give you a binding contract to keep your mouth shut. Slimey company

Window World recently completed a full replacement of all 24 windows and a patio door in our 28…read moreyear old home. The experience was excellent from the first consultation all the way through post installation follow up. The quality of the new windows and door are as promised. Our home is noticeably more comfortable, and the reduction in road and air traffic noise is remarkable. A neighbor referred me to Tim, our Design Consultant, and I'm grateful she did. Even though Tim was new, he was a former customer and made sure every detail was addressed. Every home presents its own challenges, and our installation crew certainly encountered a few -- but I was genuinely impressed by their skill, persistence, and consistently positive attitude. Once the installation was complete, the Production Manager, Geral, stepped in seamlessly. He coordinated with Tim and specialist Clayton and followed through on all of my post project questions. Their teamwork and communication made the entire process smooth and reassuring. Overall, we are very pleased with the results and the people who made it happen.

Window World under oath.....Lied that I gave them a 5 Star review, that I was completely satisfied…read morewith my siding and window project. WOW...all bold face lies! The project was abandoned.. they forged a finance contract and Wells Fargo knowingly bought it. This franchise and Wells Fargo colluded and my photo's and documents would have proved it...If my attorney had presented them to the courts. Ms. Campbell is Wells Fargo's "Catch and Kill Attorney" for DFW!

I frequently use Premier Transportation for trips to and from DFW. They have never let me down…read more They are always on time (actually, they arrive a few minutes early every time), help get my luggage in and out of the car, and provide a smooth ride. All the drivers are professional and respectful. I would be comfortable putting my elderly Mother in one cars if she was traveling alone. I know they would take great care of her, just as they do for me.

We had 2 different drivers & both delivered great service! They arrived before the scheduled time &…read moremade sure our guests were well taken care of. High recommend!

These guys really take the stress out of moving!! I had a couple of quotes around the Dallas area…read moreand these guys were quick to respond and worked with my budget. On moving day, they came 15 mins before our scheduled time and they were speedy and diligent with all the furniture in my apartment. When they got to the new place, they made sure that all my furniture was in the location I wanted them to be before leaving. I seriously was amazed by their quality of service. Overall I would highly recommend them for all my friends and families!

EDIT: Rick from PackPro did reach out to provide a full refund after this review was posted, so I…read morehave amended my review to 3 stars. Did not have a great experience with PackPro movers, but they assure me this is not typical of their services.