I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I believe the other negative reviews to be spot-on. Be very, very careful with this company…read more They came in to give an estimate for one repair, but that turned into a big, scary report of all the issues, pointing strongly at a completely new system. Ok. They had photos. Their explainations sounded reasonable, especially when coupled with the photos they quickly flashed through on their tiny phone. So, I told them that we would likely move forward, but I require two things - a copy of all of those photos, and two estimates, one for what they wanted to sell me, and a separate itemized repair list. I got two estimates - one for the original they were pushing, and another for something MORE expensive. No itemized list of repairs. No photos. When I reached out in email, they wanted a phone call. There is almost always a good reason for not wanting to leave a record via email. But, $15,000-ish for a new 5 ton unit, with no new duct work... yeah, you'd better *really* back that up. They could not (would not?) I now have to suspect that thier photos were doctored in some way, maybe even not all of my unit. Who knows? Who looks inside, like that? And, I suspect their reason for not sending me copies of those were dubious. They also pressured the sale claiming that "prices go up next week for Summer." Sha. Ok. This was in March. Good luck with these tactics. Not for me. If you want to give them enough rope to hang themselves to find out for yourself, just act ignorant and as excited for a new unit as they suddenly are to sell you on it. You'll see. It'll cost you $120 for the scammy diagnosis, though.

They were very helpful in getting the proper driver for my daughter. A solid, professional…read moreorganization. They have my business for sure.

I called Prime on short notice because both my son and I were left standed by Texas shuttle. Prime…read moreLimo Service was eager to help. Matthew showed up right on time to pick me up from DFW. He was very friendly and courteous. I will never use anyone else when traveling to Dallas Texas. If you want reliable shuttle service choose Prime! NEVER use Texas Shuttle if you need someone to show up! I booked a month ahead of time for both my son and myself. We were flying into different airports. I received a message the night before that they couldn't pick me up. My son received his cancellation message while on his flight. Leaving people stranded is not good business for a shuttle company. I can't tell you how much stress this caused with last minute travel plans. I honestly don't know how they stay in business.

Ryan was all you could ask for in a service tech! Professional, Friendly Knowledgeable…read more Thanks for a GREAT job!

One Star Review !! This company installed an entire HVAC…read moresystem, including a downflow gas furnace converted to propane, and the experience has been exhausting and deeply concerning. Before installation, we verified in writing that all manufacturer-required conversions and post-installation testing would be performed. Despite that assurance, the system was installed without proper downflow and LP-specific setup and verification, even though propane systems require additional configuration and confirmation. Midway through the installation, the crew advised that the system's electrical amp requirements exceeded what the home could support -- something that should have been identified before selling and installing a full system. We were then presented with an additional ~$8,000 upsell to address an electrical issue they had not previously identified. The brand-new system is experiencing repeated lockouts and safety-limit faults. Required post-installation testing was not performed, allowing the system to overheat under normal operation and sustain damage, triggering repeated safety-limit faults. This led to multiple return visits and proposed component replacements tied to improper installation and configuration, not equipment failure. One of the techs stated that they only do testing if there is an issue later and not right after install. In addition, new hallway carpet was damaged during installation, adding property damage to an already problematic job. What's most troubling is that this company will promise the moon and sell you a great system, but then fail to install it correctly, properly commission it, or provide complete startup documentation afterward. This was not a partial repair -- it was a new, full system installation, making the lack of proper planning, setup, testing, and care unacceptable. If you want HVAC competence and integrity, go elsewhere.

I couldn't ask for more. Perfect job.They did every thing I asked for and were carful with my…read morebelongings. I would not hesitate to use them again.

If I could give no stars, I would . Ryan is extremely rude. They booked with me then call back to…read morecancel then I give them a call back before 3 o'clock to confirm after they had already canceled. I spoke with Ryan and he hung up in my face. His customer service skills are terrible. I was extremely inconvenience and they are very unprofessional.

Quick response and friendly driver/service technician A1 Little John came and took care of the job…read morewithout delay or upselling Thanks A1

This is a bit of a mixed review. In order to maintain their exclusion warranty you have to pay for…read morean annual inspection. We called them for an inspection after a roof repair a few years ago, and they came right out. We lost our contact and missed a couple of inspections. In June we heard a noise and called the office. We discussed the warranty issue, paid for the inspection, and they quickly sent out Raul to perform an inspection. During the inspection, Raul found a recurring problem area where the flashing pulled up at a roof return. He made the repair and set traps. Raul came out a few days later, and all was clear. Omega performs quality work and honors their warranty. I suggest that when you use them that you put an annual reminder in your calendar to schedule annual inspections.

Omega came out in 2019, completely cleaned out our attic, shored up access points, and did this all…read moreprofessionally and respectfully. Then today I needed them to honor their lifetime guarantee to check it again. Raul came out, promptly discovered areas that our roofing installation had unsealed, he got that fixed TODAY! What a great company! I recommend it highly! Thank you Raul and Omega!

Window World recently completed a full replacement of all 24 windows and a patio door in our 28…read moreyear old home. The experience was excellent from the first consultation all the way through post installation follow up. The quality of the new windows and door are as promised. Our home is noticeably more comfortable, and the reduction in road and air traffic noise is remarkable. A neighbor referred me to Tim, our Design Consultant, and I'm grateful she did. Even though Tim was new, he was a former customer and made sure every detail was addressed. Every home presents its own challenges, and our installation crew certainly encountered a few -- but I was genuinely impressed by their skill, persistence, and consistently positive attitude. Once the installation was complete, the Production Manager, Geral, stepped in seamlessly. He coordinated with Tim and specialist Clayton and followed through on all of my post project questions. Their teamwork and communication made the entire process smooth and reassuring. Overall, we are very pleased with the results and the people who made it happen.

We had Window World install our windows, and overall it was OK--we're happy with the end result,…read morebut there were definitely a few bumps along the way. I know the Yelp reviews are scary, but their Google rating is great. I hadn't checked Yelp until after we chose them, and honestly, I feel like we got lucky. We got quotes from 4 companies for 12 windows (20 total with 2 bay windows). Renewal by Andersen wanted $60K ($50K if we "signed today"), Pella and Champion were around $30K with gimmicks attached. Window World came in around $12K--no gimmicks. That price sealed it. The sales process was smooth. The sales guy was great, pricing made sense, dates were set quickly. Day of install? I'd give it a B-. The crew showed up on time, but communication was tough (very limited English), and they didn't feel like full-time Window World employees--just guys with branded T-shirts. The install took 7.5 hours. There was some standing around, a guy outside on his phone all day, and one worker constantly video chatting with his kid. It's a big investment for us, and I expected a bit more professionalism. They left glass shards behind (we have dogs--scary), tracked in dirt, and didn't reattach some blind brackets. One wall got damaged, but they patched it. You'll need to move everything away from the windows and expect to do a little DIY afterward--vacuuming, hardware, maybe some paint touch-ups. The windows themselves look good. A big gap during install was sealed properly and now looks great. Some windows open smoother than others, and the screens are a little sticky, but they all work. The final walkthrough was awkward--the guy barely spoke English, which made it hard to ask questions. And yeah, you have to handwrite your credit card number on a form at the end. Yikes. In the end, we're happy with the windows and the price. Just go in with realistic expectations--be ready to roll up your sleeves a bit. Solid B-.

I frequently use Premier Transportation for trips to and from DFW. They have never let me down…read more They are always on time (actually, they arrive a few minutes early every time), help get my luggage in and out of the car, and provide a smooth ride. All the drivers are professional and respectful. I would be comfortable putting my elderly Mother in one cars if she was traveling alone. I know they would take great care of her, just as they do for me.

We had 2 different drivers & both delivered great service! They arrived before the scheduled time &…read moremade sure our guests were well taken care of. High recommend!

These guys really take the stress out of moving!! I had a couple of quotes around the Dallas area…read moreand these guys were quick to respond and worked with my budget. On moving day, they came 15 mins before our scheduled time and they were speedy and diligent with all the furniture in my apartment. When they got to the new place, they made sure that all my furniture was in the location I wanted them to be before leaving. I seriously was amazed by their quality of service. Overall I would highly recommend them for all my friends and families!

I've had bad moves before but this latest 11 mile trek was the worse! Without looking I got an…read moreestimate of $350 to $450; actually cost $700! Went from 2 bedroom home to 1st floor 2 bedroom apartment, it took all day. Was told to leave drawers full and tape shut. Big mistake! Our furniture was turned over and over dislodging everything. I would pass on these movers. Maybe a one bedroom apartment move in same building or complex but nothing else! Best of all they forgot the screws from King sized bed - told me to bring them. We were busy in other parts of house so forgot when we left (our fault). But, when looked on bedroom floor only 1 screw out of 16 needed! Just poor service!