Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

Yesterday I had the WORST customer service experience at A1 Mail in Mission Viejo. On Wednesday I…read moreneeded to ship a very important item to my son who had moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A woman helped me, showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see the item was delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo. The status was showing "shipment information sent to Fedex" and "we"II add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained my situation to the man who answered the phone who abruptly said "yes, it shipped" without getting any information from me. I asked him how he knew this since he hadn't asked for a tracking number, my name or any details. He told me that "Fedex picks everything up every day" and that "it was gone". I asked him to at least take my tracking info and look up the item which he did (hesitantly). After checking the tracking number he claimed that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not, in a very snarky/sarcastic tone he replied "well if it hasn't been activated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said to describe the woman so I gave him some specifics and his response was that they have two women who work here that look like that. I could hear another person in the background and I again asked to speak with her or a manager. He then told me he was one of the managers and had been there longer than anyone. Since I could tell he wasn't going to help me any further I decided to drive over to see if I could speak to someone who actually wanted to figure out what happened. When I got to the store I asked him if I could speak to the woman (turns out her name was Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could tell that the item had never moved from A1 Mail. Since I was getting no help from them I went out to my car and did a customer service chat with Fedex support. They told me unequivocally that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex support. They stood firm with their explanation that the item had shipped and Fedex just had not updated their system. I continued to argue with them about it and they said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called Fedex directly and spoke with a representative. They again told me the item was never received and there was no way their system just wasn't showing an update. Shortly before A1 was closing for the evening I received a call back from Diana. She said their "regular" Fedex driver did not come by today and said I could call the driver's supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they again confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and at this point I wanted a refund for my shipping fees ($22). She said she couldn't do that and I would have to come back in on Monday after 2pm when the owner was there. This whole situation is completely unacceptable. My son's bank card is now lost. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service paid for, 3) were completely rude and unapologetic and, 4) made very little effort to help figure out what happened. I have used A1 mail for many many years, but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment.

Great service, although the building is undergoing renovation the owner still remains professional…read moreand efficient.

Stopped in for my CCW lifespan and Trupti is quite a professional, kind and efficient individual…read more The process was thorough and precise and I truly appreciated Trupti's expertise and knowledge in providing this service. Thank you. Highly recommended

I was about to write a review for this UPS store when I came across another review describing an…read moreincident that I personally witnessed while standing in line as the next customer. I normally do not read other people's opinions, but I felt this review was unfair and did not present the full situation. I witnessed and heard the entire conversation because I was directly behind the customer in line, waiting while he spent a long time arguing over a small return charge. The customer was upset about being charged for an Amazon return through UPS, while the same return could have been free through Walmart or Whole Foods. The manager calmly tried several times to explain that the charge was related to Amazon's return policy, not the UPS store itself. Unfortunately, the customer was unwilling to listen, became very disrespectful, used inappropriate language, and left angrily. What surprised me most was seeing such a negative review afterward without including the full context. I have personally used this UPS store for years and have always received excellent, professional, and helpful service from the staff. It is disappointing to see them unfairly criticized.

This is a great location! Everyone is always super friendly and nice! Very easy parking…read more Accommodating. Making it a very easy UPS store for your needs.

Was such a pleasant and easy process to set up a mailbox with them! Def recommend to anyone looking…read morefor any package/mail related business!

I visited this business last week and I'm sorry to report that the Girl at front counter was…read moreextremely rude. And she spent about 20 minutes on her cell phone speaking in a foreign language. Didn't seem like she was conducting business- just social. Lady doing prints and photos, etc was very friendly and polite! I would rate her 5 stars.

I took off work early to go to this facility. Their on-line hours showed as open, as did the sign…read moreon their door. However, they were closed. Complete waste of time.

Came in and I understand personalities are all different but the female that was here comes off as…read moreunprofessional, and under the influence of too many medications or something helpful but not a good first impression. Rubbed me the wrong way. I definitely won't be back.

I've been to Postal Annex for both notary services and my baby's passport, and each visit has been…read morea great experience. During separate occasions, the staff provided excellent service. For the notary, they were careful and detail-oriented. When it came to my baby's passport photo, they initially suggested taking the photo at home since it can be easier for babies. However, when I arrived, they were more than willing to try taking the photo there--and my baby did just fine. The photo was printed within about ten minutes and it cost $18.31 for two copies of 2x2. This price is reasonable compared to other places. The staff member who helped us was very kind and patient with both me and my baby. I also noticed they assist with TSA PreCheck processing, which is super convenient. The location is clean, the staff are helpful, and I highly recommend Postal Annex for notary services, passports, and shipping needs.

I needed a Chinese visa and the photos that you need for that are quite specialized and a…read moresmaller/different size than a regular passport photo. I had heard that PostalAnnex specialized in multiple sizes passport and visa photos (Postal Annex came recommended to me for Chinese Visas - you can even pay them to fill out and submit the application for you! But I opted to do it myself but I still needed the photo). I called just to make sure and they told me they indeed do passport and visa photos (including for China) and when I asked if I needed to make an appointment - they said "no you can just show up anytime during opening hours but it's good to come at least 15 minutes before closing because the whole process takes about 15 minutes) When I showed up there was plenty of parking (it is located on the intersection of Culver and Irvine Center Drive in the main shopping center across from the McDonalds. There was also a sign on the window advertising that they do photos and the Chinese Visas so that was a good sign. The man who took my photo was very nice and knowledgeable - I liked that he seemed very experienced and had done a ton of these before. I also liked how he showed me my photo to make sure I liked it for final approval before he just printed it. You give them your email address for the digital copy and then you also get 2 printed photos for $24.99 which came to about $26 after tax. I just waited in the store (they have 3 chairs you can wait in and have a fridge with drinks to purchase too - or you can walk around the center while you wait). The woman Amrit who works there was also very reassuring and friendly and super helpful as was the man (whose name I didn't get). I chose this location because the other Postal Annex has received some negative Yelp reviews for unfriendly service but at this location (15333 Culver Dr) the service was OUTSTANDING and I will be coming here for all my future passport and visa photo needs! (They also do mailing, have mailboxes, etc.)

I stopped by the tailgate etching event this morning at the OCSD Lake Forest Station and it was…read morewell organized and synchronized. Officer Theo was instrumental in organizing the flow of trucks and providing thorough instruction to all participants. Sgt. Arrellanos directed the front line to the registration booth and then subsequently to the etching station. All of the deputies were fantastic and I truly appreciate their service to the Orange County communities. God bless them all! Thank you

I never thought I would be writing a review for a police department in my life but I was stopped by…read moreofficer pigdon/12413 and I have to say this he changed my perspective about a lot of things. I want to thank him for being so understanding and being so helpful. We need more officers like him. thank you.

Super fast and easy live scan. Karen was super nice and helped me fill out my passport form too…read more The place is upstairs facing the street and really easy to find. I was in and out in no time. Definitely recommend if you need something done quick. Live scan $30 Passport photo $15

Quick and easy, made it simple for you to get things done. Pretty upfront and left without feeling…read morequestionable aside from parking but tbh, it isn't too bad. Just a tad sketchy looking but nothing really going on.

Theresa is highly professional and responsive…read more I had a complex situation and she consulted with me real time and extremely promptly. She also had the expertise to walk me through the documents. I feel confident that everything was taken care of properly. Unusual level of customer service.

Super easy to work with it. We're definitely recommend if services were needed in the future.read more

The guy working there is awesome and this Mail store has everything you need and great prices. I…read morecame in for finger print appt and I was in and out in less than 5 mins. Thank you OC MAIL!

I had my fingerprinting done at this location. Susan "helped" me. She was one of the most impatient…read moreand rude service providers that I have ever met. It takes patience to work with someone who is trying to get a good fingerprint. She didn't provide much instruction, but she was very condescending and impatient when you messed up a fingerprint. I would not recommend using this business for fingerprinting.