Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

Yesterday I had the WORST customer service experience at A1 Mail in Mission Viejo. On Wednesday I…read moreneeded to ship a very important item to my son who had moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A woman helped me, showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see the item was delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo. The status was showing "shipment information sent to Fedex" and "we"II add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained my situation to the man who answered the phone who abruptly said "yes, it shipped" without getting any information from me. I asked him how he knew this since he hadn't asked for a tracking number, my name or any details. He told me that "Fedex picks everything up every day" and that "it was gone". I asked him to at least take my tracking info and look up the item which he did (hesitantly). After checking the tracking number he claimed that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not, in a very snarky/sarcastic tone he replied "well if it hasn't been activated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said to describe the woman so I gave him some specifics and his response was that they have two women who work here that look like that. I could hear another person in the background and I again asked to speak with her or a manager. He then told me he was one of the managers and had been there longer than anyone. Since I could tell he wasn't going to help me any further I decided to drive over to see if I could speak to someone who actually wanted to figure out what happened. When I got to the store I asked him if I could speak to the woman (turns out her name was Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could tell that the item had never moved from A1 Mail. Since I was getting no help from them I went out to my car and did a customer service chat with Fedex support. They told me unequivocally that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex support. They stood firm with their explanation that the item had shipped and Fedex just had not updated their system. I continued to argue with them about it and they said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called Fedex directly and spoke with a representative. They again told me the item was never received and there was no way their system just wasn't showing an update. Shortly before A1 was closing for the evening I received a call back from Diana. She said their "regular" Fedex driver did not come by today and said I could call the driver's supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they again confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and at this point I wanted a refund for my shipping fees ($22). She said she couldn't do that and I would have to come back in on Monday after 2pm when the owner was there. This whole situation is completely unacceptable. My son's bank card is now lost. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service paid for, 3) were completely rude and unapologetic and, 4) made very little effort to help figure out what happened. I have used A1 mail for many many years, but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment.

I took off work early to go to this facility. Their on-line hours showed as open, as did the sign…read moreon their door. However, they were closed. Complete waste of time.

Came in and I understand personalities are all different but the female that was here comes off as…read moreunprofessional, and under the influence of too many medications or something helpful but not a good first impression. Rubbed me the wrong way. I definitely won't be back.

They are not as experience as they tell you over a call. As a company advertising as one the…read moreleading passport photo requirement, we ended up in LA with wrong photos for our EU passport. We paid for 2 sets of photos for almost $60 that had to be tossed out.

You will receive expert and sincere service here! Needed to send a very important legal document…read morequickly and found here. The woman helping me couldn't have been more kind and efficient. I will drive farther to frequent this establishment because of her kind professionalism. Additionally, it's a full service location with PO Boxes for rent, a cute area for last minute gifts or cards and of course packing/shipping/mail. Don't hesitate to use this business for your mailing/faxing needs!

Ariana is a sweetheart. She was very quick to do the livescan and the total came out to be very…read moreaffordable. I was originally very apprehensive due to the negative reviews of people not receiving them but I checked as soon as I got home and they were sent out instantly.

This business is located inside/part of the scrubs shop, so turn left as you enter…read more Fantastic staff and service at this small business. I called a few times near opening because I was not sure if they were open MLK Jr day, and they were! Ariana even called me back and asked about my plans for live scan so she could help with our forms ahead of our arrival! Our church volunteers have been coming here from near and far. Ariana remembers us and helped us out kindly with a fee of only $18 per person. I learned from Ariana and some shops in Anaheim that fees depend on type of background check needed, and whether needs are for a volunteer or employee. I am impressed with their service and kindness, as they even printed a few copies of our form ahead of time so that we can hand out our forms to future volunteers ahead of time. This is above and beyond, as generally, places require you to bring your form filled out. We even got a great restaurant rec on the way out :D. Would recommend people make the drive out if can arrange it, then get some pho down the street!

Theresa is highly professional and responsive…read more I had a complex situation and she consulted with me real time and extremely promptly. She also had the expertise to walk me through the documents. I feel confident that everything was taken care of properly. Unusual level of customer service.

Super easy to work with it. We're definitely recommend if services were needed in the future.read more

In and Out both times! My wife needed ink finger printing and I needed a live scan! The Gentleman…read moreis friendly and very knowledgeable of his trade! The best pricing in the area as well. Satisfied Customer and will definitely continue using the services!

Brought my wife in. Process took less than 10 minutes. Maybe 5 minutes. Very efficient and easy…read moreprocess. Love this building and their lush foliage.

Was such a pleasant and easy process to set up a mailbox with them! Def recommend to anyone looking…read morefor any package/mail related business!

I visited this business last week and I'm sorry to report that the Girl at front counter was…read moreextremely rude. And she spent about 20 minutes on her cell phone speaking in a foreign language. Didn't seem like she was conducting business- just social. Lady doing prints and photos, etc was very friendly and polite! I would rate her 5 stars.

I am so happy with this ups store. I love coming here…read more The staff is so kind and amazing. Always helping me with random projects and anything I need Just today, Jacob, John and lily stayed late to help me with a gift for my girlfriend and I really appreciate their hard work. Also, Gabe and Bobby have been been great employees and always go above and beyond when I'm There.

Great customer service and plenty of possibilities to be helped by the employees. :) all the staff…read moreare friendly and are ready to help with anything t you night need!

The guy working there is awesome and this Mail store has everything you need and great prices. I…read morecame in for finger print appt and I was in and out in less than 5 mins. Thank you OC MAIL!

I had my fingerprinting done at this location. Susan "helped" me. She was one of the most impatient…read moreand rude service providers that I have ever met. It takes patience to work with someone who is trying to get a good fingerprint. She didn't provide much instruction, but she was very condescending and impatient when you messed up a fingerprint. I would not recommend using this business for fingerprinting.

This is not the normal UPS store I visit, but they were welcoming and the process of picking up my…read morererouted package was super easy! The woman who works there is really friendly and had a little doggy there with her. We joked that the dog is her supervisor. It was a warm environment, where customer service seems to be a priority. That makes a big difference! Thank you!

Beyond words amazing! PJ and Rebecca are truly the kindest, most professional, and genuinely…read morefriendly people you'll ever meet. They treat every customer with warmth, calling everyone by name and recognizing them the moment they walk in. Their personal touch makes all the difference! they know the profession of handling all things at the UPS store