I selected Rockville's Hearing Healthcare for my initial hearing aid evaluation because of their…read moreConsumer Checkbook rating and was not disappointed. The Audiologist, Dr. Kristina Deak, was a friendly professional who did a thorough Audiology exam and sat down afterwards and explained the exam in detail. She also explained several hearing air manufacturers costs and options as well as the sizable support and evaluation period Hearing Healthcare provides. I came in as a patient but left feeling more as if I acquired a friendly audio professional who would make sure my audio challenges would be corrected. I have no hesitation in recommending Rockville's Hearing Healthcare to friends and family.

Great staff/great service highly recommend. Kristy Dekennis very knowledgeable and I'd go nowhere…read moreelse

Excellent professional treatment. Courteous and straightforward personality. Outcome better than…read morehoped.

Live Better Hearing has been great for all these years I have been associated with them. Dr. Andrea…read moreLiacouras and Greg Maffett the Senior Patient Care Manager and Appointment Setter have been nothing but professional.

It is really hard when one of your long time, favorite doctors, decides to retire. I have been…read moreseeing Dr. Segal for many years. But, when I called to make my appointment... I got the news. He is retiring. He is recommending his patients to Dr. Liao. Today, I was examined by Dr. Liao. He was examining my sinuses and my ears. He is a very professional and exceptional in his field. He was able to give me a thorough diagnosis of my condition. He also made some excellent recommendations for treatments aside from surgery. He was friendly and helpful. I learned a lot about my sinus issues and what is causing my sinusitis. He is a caring and kind doctor. Thank you, Dr. Liau. I will see you at my next appointment.

Nothing about this office was a positive experience…read more I had an appointment in March 2025 and recently received a text message stating that multiple statements had been sent, no payment had been made, and my account would soon be sent to collections. The problem is that I never received a single statement. When I called to inquire, I learned they had the wrong mailing address on file. Despite having my correct phone number and email address, they never attempted to contact me through either method before threatening collections. What was even more frustrating was being told that the collections review process did not care that they had the wrong address. Shortly after the call, they sent an email attachment that I could not open, which was not helpful at all. There are plenty of ENT practices in the area. I would strongly recommend looking elsewhere.

Buyer Beware: Incredibly Frustrating Experience…read more Do not go here! My entire saga with Family Hearing Center was a nightmare from the start. It began when they sent me what turned out to be inaccurate information about my insurance benefits. The staff told me what my deductible was and how much I had spent toward it, except they got it wrong. They told me I'd owe thousands of dollars out of pocket when, in reality, I'd already hit my out-of-pocket maximum and shouldn't have owed anything if I'd purchased from them. It's unbelievable that a place specializing in hearing services could be so careless with basic insurance details. I chose them specifically because they were in-network with my insurance -- big mistake. On the day of my appointment, things somehow got worse. The specialist brought me into the hearing aid fitting room and was shockingly unprepared. She immediately said she needed to call my insurance to "log in," and once she had a representative on the phone, it became painfully clear she didn't know how to use my insurance's online portal -- the very system needed to order my hearing aid. Instead of handling this privately, she argued with the insurance rep right in front of me on speaker, saying things like "Could you make this harder?" It was uncomfortable and unprofessional, and honestly, it seemed like she had never used the portal before. In the end, I spent nearly an hour sitting there while the specialist fumbled with the insurance. Between the inaccurate benefit quote and the total lack of professionalism, I finally had enough -- I walked out. Save yourself the headache -- go literally anywhere else.

Wheelchair accessible and super patient and friendly and helpful team - from the front desk to the…read moreaudiology team. The only challenge is they don't take some of the common insurance plans - like BCBS. They take others though. Wish they would take mine - cause they rock. Repaired a hearing aid same day I called with an urgent need. They even called to see if it was still under warranty, rather than just bill me. Thank you! You rock. Highly recommend.

He's an excellent ENT to whom I plan to return anytime I need an ENT. I came to him with a pain in…read moremy throat and he effectively diagnosed my thyroid issue and got me in to see a specialist, even when every specialist in my area had a 4-6 month waitlist. At all times he was clear, responsive, and had an excellent bedside demeanor. I'm thankful I came across him, and happy to be his patient.

Dr. Golden and Sherri Dibattista are "Rock Stars" for those with hearing disabilities. Dr. Golden…read moreand Sherri have been treating my father for the past 5 years. Sherri is the audiologist who is incredibly talented. She discovered a growth in my dad's ear that impacted my dad's hearing. Dr. Golden safely removed it. Sherri has provided my dad's hearing aides for the past 5 years. She is dedicated to her patients. She is kind and patient with her elderly patients. She is awesome at her job and does a detailed and thorough hearing test. She is experienced and has a great wealth of knowledge. She has fun and updated gadgets. My dad just got a gadget that streams his cell phone calls directly to his hearing aides. They have house phones that do the same thing. That is so cool. Dr. Golden is excellent at identifying medical problems and treating them correctly. He won't bombard you with unneeded tests. He accurately assesses the problem and then treats it. This is the "Dream Team" and I recommend them with the highest regard. If you have trouble with your ears, run don't walk to their nearest office.

Beyond grateful to Dr. Goodrich and the excellent care team. They are responsive and knowledgeable…read more After seeing two other doctors, she diagnosed and treated me when no one else had been able to. Janet, who handles scheduling and other admin matters, is a gem. Thank you!

I had a wonderful experience here for my nasal congestion issue. First of all, the receptionists…read moreare EXCELLENT! They're very friendly, polite and even kind of fun. Definitely professional and best experience ever in this country. I felt like I'm treated as if I'm their colleagues. Wait, the scheduling process on the phone was also easy and nice. I didn't feel any sense of rudeness. Then, the form you'll need to fill in as a new patient was all electronic. You just need to scroll and click. Efficient!! One of the patient asked the receptionist "which doctor is the good one?" and he answered "all of them are good" diplomatically, too. Not much of wait time. It was in and out with clear next step to tackle the issue. Same vibe with the medical assistant and the doctor was very patient with my questions and explained everything I wanted to know. I'd give 10 stars for my first visit, if I can! :D Thank you so much!!

I made an appointment with Dr. Esmaeli in mid December of this year…read more The office was clean and comfortable. I was greeted by the doctor right away. I can't believe how much Dr. Esmaeli explained everything about my hearing test, hearing loss and the choices of different brands of hearing aides. I came away understanding a lot more about hearing loss and options then I ever expected. Dr. Esmaeli is very easy to talk to and has a good bedside manner. I would highly recommend Dr. Esmaeli to anyone who suffers from hearing loss.

Dr. Esmaeli is extremely rude, unprofessional, disorganized, and ​grotesquely ​disrespectful,…read morecausing my daughter and me to walk out of her office. Dr. Esmaeli needs to be sanctioned.

Many thanks to all the professional staff at Physicians Audiology. A patient is welcomed and…read moretreated with the greatest respect. No question goes unanswered, and they are always available. I would recommend Physicians Audiology to anyone who may need hearing or any related care.

From the owner: Diagnostic Hearing and Balance Evaluations; Hearing Aid Evaluations, Fittings, Adjustments, and…read moreFollow-up Care; Tinnitus Evaluations and Treatment; Cochlear Implant Evaluations and mappings; Bone conduction fittings; Custom Earplugs; Assistive Listening Devices; New technology demonstrations

My 96 year old boss needed a new hearing aid charger. I was happy to find that The Hearing Doctors…read morein Rockville had one for sale. The receptionist told me I could bring it back for any reason. When I brought it back however, I was told by a different staff member that there would be a $75 restocking fee and that the person I spoke to was new and should have told me about that policy. Despite their failure to train their staff properly, the doctor made the decision to take advantage of a senior citizen and refused to waive the $75 restocking fee. Shameful and outrageous.

I- to whom needing a hearing aid or two- Came as a complete shock in spite of my friends urgings…read more So since my internist recommended Ascent - Off I went for a hearing test at 61 years young. When I arrived to this cozy, well maintained office a nice receptionist was most helpful as she answered all my before test questions. BringIng me an offered bottle of water, I was so pleased to be taken in a matter of minutes. When I found out I needed hearing aids -the staff could not be more accommodating. I just loved receiving my aids from Dr. Schwartz. She worked with me to get the perfect fit. She is professional and highly knowledgeable in her field. So glad I came here for the best of customer service. Liz Saz

I regret terribly changing my review from one star to two. My primary is leaving his practice for a…read moreconcierge practice. Aetna called multiple providers. They called these guys and I had to buy a membership. If that is not the case, why are the salespeople communicating that to Aetna. Why do I have to buy a membership if they're in network? This is an attempt to gouge patients. This is what the ACA did. Doctors no longer own their own practices. Now Amazon owns a healthcare practice. They should not be in network if they're going to try and charge a membership fee.

Great experience. Everyone here was super nice and I loved the no-wait time. There were also…read moremultiple bathrooms that were for one person at a time (which is great if you need privacy), and the bathrooms were fully stocked with any miscellaneous needs (e.g., if you need tissues). I came here for an ear evaluation and while the examination was smidge too quick, all my questions were answered.