Guys were super helpful when my car died on the way home from work. They showed up in about an hour…read moreand we we're on our way in no time.

Don't hesitate to call this company! The driver that helped me, Chris, was outstanding. His…read moreprofessionalism and way to communicate is definitely something the industry is missing. He arrived at the time I was given and got to work right away. No unnecessary questions asked or feeling shamed for being in a bind... that's happened to me before with other towing companies. Once at my destination, he unloaded my vehicle, wished me luck with my situation and shook my hand! What a great guy! This company definitely knows what they're doing and I'll be calling them again if I'm ever in another pickle. Quick, easy, efficient.

My idiot apartment manager had my vehicle towed from my assigned space in front of my apartment,…read moreless than 2 full hours after putting one of those impossible to remove neon warning stickers on the window. Her reasoning was that the registration was expired, when in fact, it was not, I just forgot to put this year's tabs on the plate. I was gone for several days, and when I got home, my truck was gone. My neighbors across the hall said they'd seen the property manager going around slapping tow stickers on any car that had expired tabs, missing front plates, or had obviously not been driven in a while (leaves/debris buildup underneath, dusty windshield, one or more flat tires, etc) around 10am. The tow trucks started rolling in about an hour later. Usually those stickers have a 48 hour window to get within compliance before they actually haul your car off, unless you're actively blocking a fire lane, or are parked in a space where you are not authorized to do so. Neither of those situations apply in this situation. It was MY CAR, in MY DESIGNATED SPACE. One that tacks an extra $150 onto my rent every month. Infuriating. By the time I returned home and saw my car was gone, I'd been charged $600+ for storage and impound fees. Here's the kicker: IT ISNT EVEN WORTH THAT MUCH! It is a mid 80's beater Datsun pickup. But, it is my primary means of conveyance, and I'd be hard pressed to find a running, drivable vehicle for the same price as it would cost to get my truck back, especially these days.... Long story short, after I spoke to the owner, they cut me a huge discount, and even towed it back to my apartment for me at no charge, because after dealing with the situation, I was running late for work and needed to scoot before my absence at work was noticed. Not the best way to spend a Monday morning, or the best way to spend half of my paycheck, but overall, these guys are just doing the job they've been contracted to perform.... My apartment manager is the one who deserves a bad review lol.

Al's towing violated several Washington State RCW's regarding towing fees, storage fees and in…read morefact, their credit card service fee is also illegal as the towing industry is prohibited from charging credit card service fees. I encourage everybody to check their rates and file for a hearing at Federal Way Municipal court. We were over charged $250.00 for our impounded vehicle.

They left the window of the car down, while it was raining, and now everything inside is soaked…read more Not good experience, they could have at least given a discount, but no. Very disappointed, do better next time.

Very polite quick and efficient made sure that nothing was damaged when they were pulling in great…read moreservice

Scott arrived quickly and did a great job getting me to the repair shop. He was patient, and…read moreprofessional. Thanks Scott!!

Called in a panic and very time restricted dilemma. The gentleman who answered was friendly and…read moreefficient, answering all my questions. Upon asking how much, it was extremely reasonable for a 17 mile tow and when given the receipt, the price was the same as given at the quote. We had called other companies, being told they were unable to help due to short staff. Payless Towing showed up within 15 minutes of us calling. Thank you again! ​

It is never a good day when you have to have your car towed 50 miles from Seattle to your home town…read moremechanic. But, listen to me. These professionals at On My Way Towing were quick, friendly, efficient and knowledgeable. The price was 33% lower than other Yelp top picks! I hope I never need them again but you can bet I've got On My Way Towing in my contacts because I will never consider calling any other tow company!

For the first time I was referred to this business! I thought I would try them to see if they were…read morehonestly one of the top places! I needed my vehicle towed now. I called them and in five minutes. They're on the way to pick up my car! They responded to me immediately! I will definitely recommend them to my family and friends. I was truly impressed, you will be too!

Unfortunately, we were rear-ended by a drunk driver on Christmas. NFS towing came out to remove our…read moretotal vehicle. While this process is never ideal, the tow yard made it relatively easy to check in and gain access to our vehicle in order to remove our personal belongings. One thing to note: in Google maps, it shows the tow yard address where there is a mechanic service center. But the tow yard is actually behind the service center. You need to drive between the service center and the gas station and head all the way to the back alley. This leads you to the smaller Road where you can parallel park at and access the tow yard door that way. Once you check in, no one's really there to help you find your vehicle, though, so be prepared to look through the full yard until you find it. It was pretty hidden and tucked away, which is good for anti-theft purposes. However, I didn't really see anyone in the yard itself, so I would imagine it would be relatively easy for someone to walk off the street and access these vehicles and the items within.

This place is a scam. They towed my spare car on a Thursday and didn't give me notice until on a…read moreSaturday. Of course no one answering the phone over the weekend could help and made me wait till Monday. The female answering the phone is extremely unprofessional, rude, and lacks empathy. On the phone calls it sounded like a manager. It was in the background, making her do his dirty work. The company will not work with you and works to only tow the cars that they think are worth money. These cars were on the same block as my car which is in good shape and they left these cars full of junk claiming that someone complained. The goal of this towing yard is to extort money from hard-working. Families.

Always amazing costumer service and quick response hands down one of my best experiences I've had…read morewith a tow company

Working with them was a terrible experience. They suggested picking up the car the next…read moreday--Monday--saying it would be cheaper. But when we came back on Monday, they refused to release the car at first. We spent hours there, and in the end, they only handed it over after charging us an inflated price. They only accept cash, which felt very suspicious. On top of that, they threatened us by saying they might not release the car at all unless we paid what they demanded. The entire experience felt dishonest, intimidating, and unprofessional. I would strongly recommend avoiding this company.