They left the window of the car down, while it was raining, and now everything inside is soaked. Not good experience, they could have at least given a discount, but no. Very disappointed, do better next time. read more

Very polite quick and efficient made sure that nothing was damaged when they were pulling in great service

The people that I had to interact with made an already traumatic event even more so. Rude, couldn't speak clearly. One girl on the phone even told me they were open, just to get there and be told closed. This star rating should read as minus. read more

They're idiots there my son got in a wreck leaving school gave him the address simple address to bring his car $300 the tow truck driver that idiot couldn't find the address so they took it back to their tow yard now tell him my son he's got to pay $600 then when I talk to him the lady in the front you know how dumb b****** are she says well good luck paying for it nothing we could do not our fault we couldn't find the address hangs up I called back then some fake tough guy gets on the phone tells me to pull up don't ever waste your money with them lots of better tow companies Auburn valley tow fits to name a few read more

I've used ABT twice in the past three months. Both times I called in the morning, and twice they arrived at my location within the hour. In August I had tried other companies but couldn't reach an agent. ABT answered my call and dispatched right away. This morning, the same thing. Their equipment, procedures and drivers are all professional. read more

Travis and his team have been towing everything you can imagine for the last 30yrs. Travis was the one I was fortunate enough to help me. He loves towing bikes with a regular tow truck vs. a flatbed. I was a bit apprehensive at first because of my own ignorance, but his confidence and talent quickly cleared up any doubt that he knew exactly what he was doing!! THANK YOU Travis and ABT Towing for an incredible job! read more

ABT Towing - Ready for the road trip home (heh heh only 5 miles away)....... - Towing Near Me - Federal Way, Washington

check your bank statements- they are charging peoples debit cards for a service already paid for months ago! crooks! dishonest! cant look you in the eye! read more

ABT Towing is so fast and professional! They came to my rescue when I locked my baby in the car. They beat the police and AAA! And no charge due to the circumstances. What a great company! read more

The guy with a beard and mullet will tow your car at 4am in the morning. It might take 35 mins for him to get to where you are (even though it's a 5-min drive from their office), but he'll get there and will tow efficiently. Not the most professional of folks, but definitely friendly. Their "office" also comes with two dogs who will ferociously bark at you. Don't expect to have them return your calls. If you're looking for a simple tow service in the Federal Way area, then this is one option. I randomly googled for it, and that's how I came about this place. read more

They were so awesome to work with! The driver also talked to the folks at Les Schwab and told me it would be easy for them to cut off the locking lugnut on my son's towed vehicle saving the time and expense of going to the Lexus dealer to buy a lugnut key. read more

Our RV (George) broke a transmission hose just as we pulled out onto the MV highway, at 5pm. Holy heck it was scary to be stuck there let alone hook this 33ft beast to a tow truck. Travis had to climb under the rig while it was downpour raining, with cars flying by at 60 mph and didn't even flinch. Yes, it took him a bit to get there but his skill and effort TOTALLY made up for it. He saved us so much money by doing it right and removing the drive line. This is the guy I will call to come help me next time I need a tow truck! And I know I can trust him at any hour of the night. read more

AVOID THEM LIKE THE PLAGUE Appreciated them being available on Easter Sunday 2014, even though it took almost 5 hours for them to arrive - with the wrong type of truck. My brand new BMW motorcycle got a flat and they didn't double-check it was not a car even though BMW Roadside Assistance called them (who told me ABT was at bottom of list). Got bike up on flatbed truck, driver (older experienced guy) started to strap over the seat for the only sideways securing and I told him to strap to the frame. He said he did it all the time - so I trusted his judgement. TWO MILES down the road my brand new $30,000 bike was LYING ON ITS SIDE ! Snapped footpeg, damaged pannier box and cylinder head guards (am VERY lucky I had those installed). The pannier damage was on the bottom - small and hard to see - so I let them slide on that damage. They delivered the bike WITHOUT THE KEY to the dealer on Tuesday, then couldn't coordinate HOW TO PAY for the footpeg delaying the new part arrival for a week. What should have been a one day turnaround fix became a 10 day wait due to their ineptness. Owner (Travis) was very apologetic and offered to buy new guards ($400) but I told him I was going to buy full crash bars when they became available for this brand new model and to work with him said I'd be happy if he chipped in for 1/2 instead ($200). He said - "Sounds good - thanks - call me when they are available". So I did - and he remembered me and was very apologietic again - but that was a MONTH ago! Four more calls each week asking for him to send payment have been "It'll be in the mail today". Final warning last week has gone unanswered - so I guess he's done lying to me. Driver was a moron - owner's word isn't worth the breath it's spoken with. I will be calling BMW and telling them not to use this service - EVEN if they are the last one available on a holiday, as well as spreading the word around all the automotive/motorcycle forums I can sign up for - as well as the BBB. I would rather camp out next to my bike on the side of the road until a reputable, reliable and HONORABLE company becomes available. USE THEM AT YOUR OWN RISK - AND DEFINITELY DON'T EXPECT TO BE TREATED WITH ANY KIND OF RESPECT. UPDATE: October 2014 - after BBB notified, within a week ABT's owner contacted me with a voicemail getting the typical "We did send check when we first talked - call us back". I instead simply sent them a SASE and did receive $220 payment within a few days. Never got "previous check" in my secure PO Box - am betting there wasn't ever one sent. read more

Very helpful! Car totally died on I-5. great communication and assistance. Had a major tow to car dealer. I would recommend them. Polite, courteous, efficient. read more

So helpful and very kind. It was so refreshing to have our tow truck driver be kind and talkative while we sat in the cold after our car broke down. Super pleased with their service. read more

One of our company cars was dead this evening and Robin at ABT took my call, got someone over to my office right away and got my employee on the road. They answered the phone live, were professional, responded within 20 minutes and was pleasant and helpful throughout the entire experience. I talked with my HR person and we're adding them as our exclusive phone call when we have car issues. Awesome company! Awesome service! Highly recommend! read more

Had to have car towed to the dealership. Called ABT and the dispatcher rerouted Josh to our location. He was courteous and efficient. He entertained my two kids even letting them sit in the truck to stay warm. He got to the dealership and got the truck off in no time. Bad reviews for them but we had nothing but a positive experience with them read more

Police responded to scene of accident, they called a tow company for my CR-V and ABT showed up within a few minutes ins wrecker and started getting into it with the police officer saying it's not a CRX, it's a AWD CR-V and would need to bring the flatbed.. They held the car and insurance took over.. Next day I was being harassed onwhere do they want the car dropped off at - I had no idea and was in pain from being rear ended - I gave insurance ABT's info and visa versa - every day for about a week they kept harassing me on the phone sometimes twice a day. I do have reason to believe they did additional damage to the front of my vehicle, since I was rear ended and now my front bumper was hanging on my a thread. Will never use ABT again read more

I live in a condo complex that has parking issues. There are not enough spaces to give any more than 1 space per 2 bedroom units UNLESS you buy additional parking. The vistor parking is about 4 spots to a hundred units. Anyway a friend of mine came over and I knew the owner did not need the spot as he was home and he has additional parking. Well I thought wrong. This was Sunday. She was there for about 1.5 hours when she left my unit and found out the car was gone. We called the tow company ABT Towing and they had just brought the car in -about 3 TO 3:00 Sunday afternoon. We drove to the tow yard by 4 to get the car out. It is about 2 miles or less from my home. I was shocked over what this guy did - I paid for the fee and had no issue with that until I was told it would be $469.00. I could not believe it and had to spend money I did not have to get the car. Then the tow guy was all over me and even told me he wished we had met under different circumstaces! A complete creep that knows where I live. I am still shocked about how acceptable it was to the tow creep to over charge someone like this. He even chuckled when I questioned the bill. This company is nasty. The office had ants every where and I looked up at the ceiling light with bare wires hanging out and thought this place is going to catch fire! Dirty nasty office and people. read more